2 bars/lounges, cocktail bar
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Reviews of Hotel Akwa Palace

4 out of 5
Hotel Akwa Palace
920 Boulevard De La Liberte, Douala

Reviews

7.8

Good

Rating 10 - Excellent. 33 out of 108 reviews" "
Rating 8 - Good. 48 out of 108 reviews" "
Rating 6 - Okay. 15 out of 108 reviews" "
Rating 4 - Poor. 7 out of 108 reviews" "
Rating 2 - Terrible. 5 out of 108 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

mireille

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very kind and ready to help
Stayed 3 nights in Apr 2024

8/10 Good

HYGINUS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was great
Stayed 1 night in Dec 2023
Response from Le Responsable des Réservations on 2023/12/6
Cher HyginusNous sommes ravis que vous soyez content de votre séjour dans notre établissement. Votre satisfaction est notre priorité

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to live when coming home from abroad !
Stayed 1 night in Nov 2023
Response from Le Responsable des Réservations on 2023/12/6
Cher Martin,Nous sommes ravis que vous soyez content de votre séjour dans notre établissement. Votre satisfaction est notre priorité

10/10 Excellent

Sandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Le Responsable des Réservations on 2023/12/12
Cher Sandro,Merci pour votre feedback.Votre satisfaction est notre priorité.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place to live while in Cameroon!
Stayed 2 nights in Apr 2023

10/10 Excellent

Henri

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Beautiful pool, airport shuttle. A bit hectic around the facility.
Stayed 2 nights in Apr 2023
Response from Le Responsable des Réservations on 2023/6/26
Cher Henri,Merci pour votre feedback,Votre satisfaction nous honore.

10/10 Excellent

Chika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Le Responsable des Réservations on 2023/6/26
Cher Chika,Merci pour votre feedback.Votre satisfaction nous honore.

8/10 Good

Constant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at Akwa Palace for 7 nights. Beautiful hotel, for me the best in Douala right now. Friendly and very helpful staff. Good service and the room was clean with a lot of amenities. I will definitely come back. Shout out to Donald from the cleaning service.
Stayed 2 nights in Aug 2022
Response from The Reservation Team Manager on 2022/8/29
Dear Constant,We are happy you enjoyed your stay in our property.Your satisfaction is our priority.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and Staff are awesome! I would recommend to anyone wanting peace and comfort.
Stayed 10 nights in Apr 2022
Response from The Reservation Team Manager on 2022/7/4
Dear Martin, Thank you for your feedback. Your satisfaction is our priority.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from The Reservation Team Manager on 2022/5/16
Thank you for your feedback, Your satisfaction is our priority.

6/10 Okay

timothy

In my earlier I review I meant to add; the Hotel didn't have a record of my Expedia booking. They sorted it out, but it could have been tricky. I had printed out the receipt of my Expedia payment, and it was lucky I'd done so. Really helped unravel the problem.
Stayed 3 nights in Jan 2022
Response from The Reservation Team Manager on 2022/2/10
Dear Timothy, Thank you for your feedback, Your observation are taken into account, thank you for letting us know. Your satisfaction is our priority

6/10 Okay

timothy

Liked: Cleanliness, staff & service
The word that sums up the Akwa Palace is "tired". The staff are super friendly and couldn't be more helpful, but of you're looking for a luxury experience this isn't it. Having said that, I haven't tried the other 4 star hotels in Douala. And Douala itself could hardly be described as a 4 star experience. I've traveled widely in sub-Sharan Africa and I can tell you that if you're expecting the same sort of experience as say, the Serena in Dar es Salaam, or the Norfolk in Nairobi, you won't find it here. And don't allocate too much time in looking around Doula, there really isn't a great deal to see.
Stayed 1 night in Jan 2022
Response from The Reservation Team Manager on 2022/2/10
Dear Timothy, We are sorry you disliked your stay in our property. We are working hard to solve that issue. Thanks for letting us know.

10/10 Excellent

Ivo, Clementon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s well keep the stuff a very good
Stayed 3 nights in Dec 2021
Response from The Reservation Team Manager on 2022/2/10
Dear Ivo, Thank you for your feedback. Your satisfaction is our priority

8/10 Good

Rebecca

Business traveler
Liked: Staff & service
Worth it to pay the higher quality room
Extremely friendly staff but especially the old building needs renovation. Inside the rooms it is maintained ok but you can feel the humidity everywhere as soon as you leave it.
Stayed 3 nights in Nov 2021

2/10 Terrible

Valentin

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad night service... Poorly trained desk clerks
Stupid clerk would not call manager to check my reservation.. delayed for 1hoir even tho I me timed I was tired and réservation was paid for!! Tried to charge me a second time.. this is the second time this crap is pulled on me
Stayed 1 night in Jul 2021
Response from The Reservation Team Manager on 2021/8/9
Dear Valentin, We are really sorry you experienced such a situation. We are working hard to avoid that type of issues in the futur. Thank you for letting us know.

8/10 Good

Trevor

Business traveler
Liked: Cleanliness, staff & service, room comfort
The hotel is dated in parts, but is kept clean and the hotel service has been good overall. Security and covid measures are excellent in every way. The air conditioner failed in my room early in my 4 week stay, the technician, (Messi), was outstanding and when it could not be repaired he arranged for a room swap which took only 10 minutes or so. The pool area is nice and the bar service is good, again the staff are super. The reception, catering and housekeeping staff have been faultless and all are bi lingual. Breakfast is pretty good overall but expensive, as are meals and drinks in the restaurants and bars. The only downsides I have encountered are:- 1. The internet connection which is very poor at weekends and poor during the week. 2. The restaurant menu is very limited, especialy for a long stay. 3. The food quality varies very much, what was great a few days earlier was cold and less tasty the next time. I would stay here again but would arrange my own internet connection with a mifi device.
Stayed 28 nights in May 2021
Response from The Reservation Team Manager on 2021/6/25
Dear Trevor, We're happy you enjoyed your stay in our property. All your observation are taken into account. Thank you for letting us know. Your Satisfaction is our priority.

4/10 Poor

Ron

Disliked: Staff & service
Stayed 2 nights in Dec 2020

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Douala stay
Very clean, everything worked and the staff was helpful. Very nice pool area.
Stayed 2 nights in Nov 2020

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its very pretty space go and try it its the best off douala
Stayed 3 nights in Oct 2020

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from The Reservation Team Manager on 2020/9/21
Dear Rene, We're happy you enjoyed your stay in our property. We'll also be happy to welcome you again. Your satisfaction is our priority.

10/10 Excellent

Guykenfack, Phoenix AZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All employees were very respectful and friendly. Very polite and smiling
Stayed 2 nights in Jan 2020
Response from Le Responsable des Réservations on 2020/2/13
Cher Guy, Merci pour votre feedbck, Votre satisfaction est notre priorité.

2/10 Terrible

Verified traveler

Stayed 1 night in Dec 2019

4/10 Poor

Hubert

Disliked: Cleanliness, property conditions & facilities, room comfort
Palace, this a palace?
Akwa Palace, you’ve said Palace... definitively not. It’s just a very uncomfortable, noisy, smelly, expensive hotel. I got a room in the historical old Akwa Palace with view on the street. The room and furniture are surely 50 years old, the window is not fully closing (imagine at night, trucks and taxis honking all the time), dirty curtains and noisy but working A/C. Refurbishment are ongoing at some floors, which brings additional noises. Smelly carpet in the corridors, noisy (uneducated guests) in the corridor at night. Breakfast is ok, clearly the staff do its best. 2/4 only elevators are working and to be used by staff and guests, leads to long waiting time. The WiFi is working well and the pool seems nice. Conclusion: avoid this place, there’s much better for less money in Douala.
Stayed 4 nights in Sep 2019

6/10 Okay

Verified traveler

Stayed 1 night in Jul 2019
Response from The Reservation Team Manager on 2019/8/2
Thank you for your feedback, We are happy you were satisfied in our property. We will also be happ to welcome you again. Your satisfaction is our priority.

8/10 Good

Stéphan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everybody was great
Stayed 1 night in Jul 2019
Response from The Reservation Team Manager on 2019/8/2
Dear Stephan Thank you for your feedback, We are happy you were satisfied in our property. We will also be happ to welcome you again. Your satisfaction is our priority.

8/10 Good

Sherman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff will recommend
Stayed 8 nights in Jun 2019
Response from The Reservation Team Manager on 2019/7/4
Dear Sherman, We're happy you were satisfied in our priority. We'll also be happy to welcome you again. Your satisfaction is our priority.

6/10 Okay

Alexandre

Very basic comfort for the price. Every thing was very expensive in the restaurant. Compared to other cities in Africa like Addis Abbaba in Ethiopia or Entebbe in Uganda
Stayed 1 night in Mar 2019
Response from The Reservation Team Manager on 2019/3/19
Dear Alexandre, Thank you for feedback. Your observation are taken into account. However, comparison is not reason. Your satisfaction is our priority.

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great respite while in Douala.
I love Akwa Palace centrally located in Douala. The restaurant is fabulous and breakfast buffet pricy but exquisite. Bilingual staff make it easy to deal with any problems that come up. Beds very luxurious and comfortable.
Stayed 1 night in Mar 2019
Response from The Reservation Team Manager on 2019/3/19
Dear Anita, We're happy you enjoy your stay in our property. We'll always be happy to welcome you. Your satisfaction is our priority.

8/10 Good

SAVESH

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Rooms are very old
Good
Stayed 1 night in Feb 2019
Response from The Reservation Team Manager on 2019/2/28
dear Savesh, We're happy you were satisfied in our property. We'll also be happy to welcome you again. Your observation are taken into account. Thank you for your confidence.

8/10 Good

Martin

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2019
Response from The Reservation Team Manager on 2019/1/21
Dear Martin, We're happy you were satisfied in our property. We'll also be happy to welcome you again. Your satisfaction is our priority.

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Back pain expected if stay more than 1 night
Hotel amenities were great, poolside and restaurants etc. The room was very old but new AC which was great. The bed should have been changed when the AC was; if i had to stay more than 1 night on that mattress then I would have needed treatment. Don't pay for breakfast upfront as this difference is between $25-$35 per night where the breakfast at the door is only 12,000CAF ($15). Always book pool side because road side is way too noisy, so book twin room which has balcony on pool side at same price as double which is road side. WiFi in room was but a trickle so hope you don't have any emails with large attachments
Stayed 1 night in Nov 2018
Response from The Reservation Team Manager on 2019/1/8
Dear David, Thank you for your feed back. All your observation are taken into account. We'll be happy to welcome you again. Your satisfaction is our priority. Happy New Year

8/10 Good

Mira, Alberta

Liked: Staff & service, room comfort
DLA stay
Of all the African hotels I have stayed this hotel is in the top 5. This includes Meridian and novatels.
Stayed 1 night in Mar 2018
Response from The Reservation Team Manager on 2018/3/21
Dear Mira, we're happy you were satisfied in our property. We'll also be happy to welcome you again. Your satisfaction is our priority

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fraud and Poor Service
The hotel never honored my booking. They claimed they did not have my reservations on file. I was forced to book 3 new rooms on the spot for my family. They are now refusing to refund my money under confirmation # 143136988388 for services that they never provided. I will never recommend using hotels.com or Akwa Palace Hotel. The rooms did not meet that standards for the amount being charged.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Dec 2017
Response from Hotel La Falaise on 2017/12/18
Thank you for your feed back, we're happy you were satisfied in our property. We'll also be happy to welcome you again. Your satisfaction is our priority.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Stay
Staff is great. Food and Resturant in fine. Rooms are a bit dated and bed/pillows are uncomfortable.
Stayed 2 nights in Sep 2017
Response from The reservation team in chief. on 2017/10/10
Thanks for your feedback, we're happy you were satisfied in our property. Your observations are taken into consideration, thank you for letting us know.

6/10 Okay

Verified traveler

Stayed 1 night in May 2017
Response from Hotel La Falaise on 2017/8/6
Thank you for your feedback. We're happy you were satisfied in our property. We'll also be happy to welcome you again. Your satisfaction is our priority.

10/10 Excellent

Pjas, Southern california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First stay in cameroon
It is a great place after traveling and to get away from the busy city life. Very relaxing, good food though bit pricey , great outdoors and jazz music
Stayed 3 nights in Jun 2017
Response from The reservation team. on 2017/7/10
Dear Pjas, thanks for your feedback, We're happy you were satisfied in our property. We'll also be happy to welcome you again. Your satisfaction is our priority.

6/10 Okay

Disappointing

Disliked: Cleanliness, room comfort
Stay Due to Limited Choices
Rather expensive for what it is. The gym is too small, while the pool is fantastic. Junior Suites come at a hefty premium but face the main road, which is extremely noisey from about 6am night. I was concerned about the Internet but this was generally good. Check in and check out is slow, so budget for that. The front desk staff are hit and miss, while the general staff (room service, door men etc) are great. I will certainly look for other options next time.
Stayed 2 nights in Jun 2017
Response from The reservation team on 2017/7/10
Thanks for your feedback, we're sorry you disliked our property. We'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel La Falaise on 2017/5/22
Thanks for your feedback, We're happy you were satisfied in our property We'll also be happy to welcome you again. Your satisfaction is our piority.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
hotel staff were extremely helpful in arranging a car to airport. hotel is safe and secure. will definately stay again at this hotel property.
Response from Hotel La Falaise on 2017/5/4
Thanks for your feedback, Your satisfaction is our priority.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels in Cameroon
The hotel staff were wonderful. They acted quickly to respond to our needs
Response from Hotel La Falaise on 2017/4/9
Thanks for your feedback, we're happy you were satisfied in our property. We'll also be happy to welcome you again. Your satisfaction is our peiority.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
An old and very expensive hotel
An old and very expensive hotel and the service is not good.
Response from Tahe reservation team on 2016/12/7
We are sorry you were not satisfied in our property. We will try to solve the problem. Thank you for letting us know. Regards, The reservation team.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 2017/1/10
Thanks for your feedback, we'll be happy to welcome you again. Regards, The reservation team.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Rahul, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Three days at Akwa Palace
Well located hotel in centre of town,advice for garden facing room if you intend to sleep late in morning as traffic noise in the front road facing rooms,good gym and large swimming pool.Breakfast was not included in the room rate it is additional 25U$. Parking is an issue due to main road and have to be careful as alighting or getting into the car.

8/10 Good

Lina, Montreal, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
Nice Hotel in the heart of Douala with pleasant facilities.

6/10 Okay

Ahmet Kivanc, istanbul

very poor wireless and internet connection when considering stay is business purpose. not acceptable...

10/10 Excellent

pilar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort