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路易斯安那唐納森維爾溫德姆貝蒙特飯店的評分

2.5 out of 5
路易斯安那唐納森維爾溫德姆貝蒙特飯店
2179 LA-70, Donaldsonville, LA

評論

5.2
10 分，有夠讚；119 則評論中有 21 則" "
8 分，不錯哦；119 則評論中有 21 則" "
6 分，一般般；119 則評論中有 10 則" "
4 分，不太好；119 則評論中有 16 則" "
2 分，很糟糕；119 則評論中有 51 則" "

5.4/10

整潔度

6.2/10

員工素質

5.0/10

設施服務

5.2/10

住宿環境和硬體

4.4/10

環保程度

評論

2/10 很糟糕

Lawanda

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Place needs to be remodeled.
於 2024 年 4 月住了 1 晚

2/10 很糟糕

David

商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Blankets did not smell clean. Did not have a mini fridge as stated in the description. I needed and asked for one. I was told that I was going to get one but never did. Unfortunately I had already paid for 3 nights.
於 2024 年 4 月住了 2 晚

4/10 不太好

David

於 2024 年 4 月住了 1 晚

4/10 不太好

Alonso

商務旅客, 家庭旅遊
不喜歡：員工素質和住宿環境和硬體
If your looking for a stay while you work it works gets it done but not very clean stayed a week nobody messed with our vehicles but didnt feel safe, elevator never worked, bullet holes on front door, 2nd story room flooded ofen bath didnt have curtain when we arrived
於 2024 年 4 月住了 7 晚

2/10 很糟糕

Chasity

家庭旅遊
Do not recommend. Do not book through Expedia. Booked my stay 3 months in advance and when I arrived the day of my event to check in I was told they cancelled all of the bookings for the weekend with no notice. I received a confirmation the day before my stay began. They claimed that it was because they were OYO and not Wyndham anymore even though I booked with OYO. Then tried to charge twice the price of my weekend stay for one night. Hotel had a terrible smell and did not feel as if the AC worked in the lobby. 0/10 recommend
於 2024 年 4 月住了 2 晚

2/10 很糟糕

Savannah

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
After booking my reservation in advance and calling three times to confirm my reservation before I arrived, my reservation was cancelled. I was then told I could rebook the room at a price that was 4x the original rate I booked it at. The front desk staff told me that the property had nothing to do with the cancellation and that I need to call Oyo customer service. They were horrible as well. Telling me that they had no control over the rate and I would have to hang up and call the same number back to be connected to someone else?? Oh and I only entered the lobby but it was dirty and disgusting, smelled horrible, and they also had what looked like a bullet hole in the front glass door, multiple windows were cracked. If I could give zero stats I would. Do not stay here!!!
於 2024 年 4 月住了 2 晚

2/10 很糟糕

john

I never got to check in because they never received my reservation.
於 2024 年 4 月住了 1 晚

4/10 不太好

Curtis

商務旅客
不喜歡：住宿環境和硬體
Heat didn't work. Had hot water, sometimes. No breakfast.
於 2024 年 1 月住了 1 晚

2/10 很糟糕

Paulina

商務旅客
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Disgusting dirty and never clean the room
於 2023 年 10 月住了 8 晚

2/10 很糟糕

Caitlin

親子旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This place was horrible. Not a Baymont. It is an OYO. This place is not worth staying at, pay ten dollars more and you can stay at an actual decent hotel like 40 mins from here.
於 2023 年 10 月住了 1 晚

8/10 不錯哦

Chad

於 2023 年 9 月住了 2 晚

2/10 很糟糕

Charlotte

於 2023 年 9 月住了 1 晚

2/10 很糟糕

Donald

商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
They just reservation 3 days in advance arrive at hotel and was told they had no rooms. The property was disgusting. The girl behind the counter was extremely rude and telling me you have to go somewhere else because I don't have any rooms
於 2023 年 9 月住了 2 晚
Owner 於 2023年9月29日回覆
Donald, I am truly sorry for this. That employee was fired from this. If you would like to come back, ill give you 3 nights for free, in addition to returning your payment. Please let me know if you would like to take the free nights. Please accept my apology...

6/10 一般般

Nashda

不喜歡：整潔度和住宿環境和硬體
於 2023 年 9 月住了 2 晚

2/10 很糟糕

Luis

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 1 晚

2/10 很糟糕

Queen Kali Acire

家庭旅遊, 親子旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel is non existent because the building was sold..
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Edward

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 2 月住了 4 晚
Ammy 於 2023年5月24日回覆
Thanks for the positive rating, Edward! Hope to welcome you again soon. Regards, Noah.

8/10 不錯哦

Maima

家庭旅遊
喜歡：員工素質
Friendly staff
於 2023 年 5 月住了 2 晚
Maria 於 2023年5月18日回覆
Pleased to hear your kind words of gratitude, Maima! We are going to do our best to never fail to impress you every time. Regards, Maria

2/10 很糟糕

Maima

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 4 月住了 2 晚
Ammy 於 2023年5月24日回覆
Hi, Maima! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 很糟糕

Rigoberto

於 2023 年 3 月住了 1 晚
Noah 於 2023年4月12日回覆
We are extremely sorry to know this, Rigoberto! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah

2/10 很糟糕

Dena，Laplace

I didn't stay there 😕 they wanted a 100 dollar deposit and wouldn't take debit. Im stull trying to get my money back
於 2023 年 3 月住了 1 晚
Eva 於 2023年3月15日回覆
Hi, Dena! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Eva

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The stay was great even though i was suppose to have a king bed but theybair was broke sonthey put me in a double room the room was clean the bathroom wasn't. I stay strap i had my own cleaning supplies with me so i ckean the bathroom
於 2023 年 2 月住了 1 晚
Ammy 於 2023年2月14日回覆
Hi, thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

2/10 很糟糕

Mary，Victoria

商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Elevator was broken. Card key system was broken so no key. Attendant had to let me in my room. Bathroom not clean. Sweet smell in room was over powering. It’s cheap so I had low expectations. It was much worse than I could imagine.
於 2023 年 2 月住了 2 晚
Eva 於 2023年2月7日回覆
Hi, Mary! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Eva

8/10 不錯哦

Diana

喜歡：員工素質和設施服務
不喜歡：整潔度
The hotel room overall was ok. The room cleaning was not the best. I found a food bag belonging to a previous tenant behind the night stand, hair in the bed and the bathroom had some less than desirable things on the toilet requiring me to clean it with my personal cleaning supplies. It would have also been better if my room had a functioning room key reader but it didn’t. My room had to be manually opened by the front desk anytime I wanted to get back in my room.
於 2023 年 1 月住了 1 晚
Eva 於 2023年2月7日回覆
Hi Diana! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Eva

2/10 很糟糕

Eric

團體旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
The worst customer service … lady at the counter was not professional at all. They keep (1/3) of the cash deposit no matter the room was clean and all good at the check-out. The receptionist said if you do the deposit with credit card you will never get it back… I ask for a receipt for the deposit and the lady said “is not receipt at all for the deposit ( personally I think is ilegal, they should give you a receipt for any transaction) If you can pay a little more and stay in another place. Good look! 👀
Ammy 於 2023年1月26日回覆
Hi, Eric! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

10/10 有夠讚

Josue

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Everything was good
於 2023 年 1 月住了 5 晚
Lisa 於 2023年1月10日回覆
Hey, Josue! We always love to hear from you. Happy to know that you liked our services. Thanks a ton for staying with us. Looking forward to hosting you soon :) Regards, Lisa

4/10 不太好

Benton

商務旅客
不喜歡：設施服務和住宿環境和硬體
There was no washer and dryer available like it said there would be for me. The overall cleanliness of my room wasn’t that great. There were mice running through my room and trash at night and when I canceled the rest of my stay, even though I had reserved 10 days and stayed 4, they wouldn’t refund the full 6 days only 4 of them.
Ammy 於 2022年12月27日回覆
Apologies for the problems you had faced, Benton! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

8/10 不錯哦

Josue

於 2022 年 12 月住了 1 晚
Ava 於 2022年12月22日回覆
Hi, Josue! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Ava

2/10 很糟糕

Chuck，Santa Fe

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I booked a room just to be told they didnt have any rooms available
於 2022 年 10 月住了 1 晚
k 於 2022年10月20日回覆
We are sorry the stay turned out to be average. We have checked the reviews and the problems within our services that have bothered you and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Kate

10/10 有夠讚

Ana

於 2022 年 10 月住了 2 晚

4/10 不太好

Jeffery

不喜歡：整潔度
1 star service and amenities
Hotel is semi clean (passable) and safe. THATS ALL! No service, 1 ice machine, Jerry rigged TV, clock doesn’t work. Was told NOT to use the in room coffee she thinks it’s there for “decoration “ had to beg for new towels finally took old towels to them to exchange for new ones. Staff was nice. Let me park the bike under the porte coche’re. This is my analogy so far. But I don’t care it’s safe so far and passably clean. Needs a lot to be desired as far as amenities and services.
於 2022 年 8 月住了 3 晚
Jon 於 2022年8月19日回覆
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Jon

2/10 很糟糕

STEPHANIE

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 8 月住了 2 晚
Noah 於 2022年8月19日回覆
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

10/10 有夠讚

Eduardo

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 8 月住了 1 晚
Jon 於 2022年8月19日回覆
We appreciate your feedback! Hope to welcome you soon :) Regards, Jon

2/10 很糟糕

Dee

喜歡：整潔度和住宿環境和硬體
不喜歡：客房舒適度
No cable
於 2022 年 4 月住了 1 晚
Joey 於 2022年5月3日回覆
Hi, thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Joey

10/10 有夠讚

Lakeisha

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2022 年 4 月住了 1 晚

2/10 很糟糕

Dorene

喜歡：住宿環境和硬體
不喜歡：員工素質和設施服務
於 2021 年 11 月住了 1 晚

6/10 一般般

真實旅客

Closed for renovation
於 2021 年 11 月住了 1 晚
Cheshta 於 2021年11月14日回覆
We never expect any of our guests to face this kind of problem. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Ivy

2/10 很糟糕

Rosell

於 2021 年 11 月住了 1 晚

2/10 很糟糕

James

於 2021 年 10 月住了 1 晚

6/10 一般般

Stacey

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
Not worth the price
The room was not very clean, the entire floor was sticky and there was no trash can in the room. The beds were comfortable, but given the price paid per night, I would have expected better conditions. Additionally, the elevator was very loud and slow and the carpets in the halls and stairs were a mess.
於 2021 年 10 月住了 2 晚
Cheshta 於 2021年10月27日回覆
Hi, Stacey! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

2/10 很糟糕

Anita，MARRERO

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We paid $160 and still had to book another hotel. Missing part of the roof, broken windows and was not even the right building. Even the wrong color.
於 2021 年 10 月住了 1 晚
Cheshta 於 2021年10月26日回覆
Hi, Anita! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

2/10 很糟糕

Jeremy

於 2021 年 10 月住了 2 晚

2/10 很糟糕

Shanda

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Don’t stay! Was told by staff it was condemned by State Department Board of Health for black mold!
於 2021 年 10 月住了 1 晚
Jane 於 2021年10月26日回覆
Hi, Shanda! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Jane!

2/10 很糟糕

Crystal

於 2021 年 10 月住了 2 晚
Cheshta 於 2021年10月26日回覆
Hi, Crystal! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Ivy

2/10 很糟糕

Joey

不喜歡：員工素質
Lack of communication
於 2021 年 10 月住了 1 晚
Ammy 於 2021年10月25日回覆
Hi, Joey! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Amelia.

10/10 有夠讚

joe

家庭旅遊
喜歡：員工素質
refinery town i do believe its one of the better in the town
於 2021 年 10 月住了 1 晚
Jane 於 2021年10月18日回覆
Thank you for rating us with such awesome words, Joe! We will strive to keep up with your expectations every time. Regards, Jane!

2/10 很糟糕

Chris

商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Worst costumer service ive had in a long time. McDonalds is better experience than this was.
於 2021 年 9 月住了 4 晚
Mark 於 2021年10月4日回覆
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best possible experience next time Regards, Mark

2/10 很糟糕

Frank

商務旅客
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
TV didn't work they blamed it on Wi-Fi other rooms were working. No bath towels ask desk for some all they had was hand towels, come on
於 2021 年 9 月住了 1 晚
Ammy 於 2021年10月2日回覆
Hi, Frank! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia.

4/10 不太好

Justin，Oklahoma City

商務旅客
不喜歡：整潔度、設施服務和住宿環境和硬體
This property should still be closed due to the amount of water damage it had from Ida. The staff seemed to agree and the whole place stank of mildew. Will not return or recommend
於 2021 年 9 月住了 2 晚
Ammy 於 2021年10月2日回覆
Hi, Justin! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia.

2/10 很糟糕

Manuel

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
This is the second time OYO has overbooked me. Not good
於 2021 年 9 月住了 1 晚
Noah 於 2021年9月22日回覆
We are sorry to know this, Manuel! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Amelia.