Exterior

Reviews of Red Roof Inn & Suites Dickinson

2.5 out of 5
Red Roof Inn & Suites Dickinson
165 26th St W, Dickinson, ND

Reviews

7.2

Good

Rating 10 - Excellent. 175 out of 636 reviews" "
Rating 8 - Good. 190 out of 636 reviews" "
Rating 6 - Okay. 124 out of 636 reviews" "
Rating 4 - Poor. 87 out of 636 reviews" "
Rating 2 - Terrible. 60 out of 636 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Liked: Staff & service
Disliked: Cleanliness, amenities
Too bad the room I was given wasn't cleaned properly. Dirty walls. Dirty carpet. One of the towels was dirty. If they cleaned the room properly, this would have been a very nice stay. Ever hear of a little elbow grease to make things clean again!!
Stayed 1 night in May 2024

6/10 Okay

luis

Business traveler
You get what pay for.
Stayed 1 night in May 2024
Response from Recordo, Rediresponse Specialist on 2024/5/15
Hey luis,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Dickinson. Red Roof value you as our guest and welcome your 3/5 score. However, your statement of getting what you paid for clearly states your stay wasn't up to your standards. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure total satisfaction.Thank you again for sharing your experience. Red Roof look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

4/10 Poor

Arthur

Disliked: Staff & service, property conditions & facilities
Seemed kind of sketchy.
Stayed 1 night in May 2024
Response from LaTunde RediResponse Specialist on 2024/5/9
Dear Arthur,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES DICKINSON. At Red Roof, it's good to know that you made us your choice of stay. However, regarding your comment that it seemed kind of sketchy, this will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Jaden

Disliked: Cleanliness, staff & service, property conditions & facilities
I showed up at 9:30 pm to a room i had already reserved and no one was at the front desk, and no one answered the phone
Stayed 1 night in Mar 2024
Response from Samantha RediResponse Specialist on 2024/3/31
Dear Jaden,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES DICKINSON. You indicated that when you showed up to check in no one was at the front desk and no one answered the phone, resulting in your experience being hindered. This was truly disheartening to hear, and we do sincerely apologize. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for expressing your concerns and we do hope we get the opportunity to provide you with a better experience in the future.Sincerely,Samantha Red Roof ManagementRediResponse Specialist

6/10 Okay

LeAnn

Stayed 1 night in Mar 2024
Response from Oshane RediResponse Specialist on 2024/3/6
Hello LeAnn, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DICKINSON and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little place to stay
Great little place. Nice and clean and the front desk man/maintenance man was so amazingly helpful.
Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on 2024/2/13
Thank you for taking the time to write about experience at the RED ROOF INN & SUITES DICKINSON. Stephanie, I am happy to read that you had a great encounter with us and we truly appreciate your comments about our great little, nice and clean hotel, and so amazingly helpful front desk and maintenance staff. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Stephanie, and can't wait to see you back at Red Roof soon, where we can continue to offer you a nice and clean stay at an affordable price! Sincerely, Red Roof Management

6/10 Okay

Brad

Liked: Staff & service
Uncomfortable beds
Stayed 1 night in Jan 2024
Response from Chevanese RediResponse Specialist on 2024/1/31
Thank you, Brad, for writing to us about your recent stay at the Red Roof Inn & Suites Dickinson. We appreciate your 6/10 score. On the other hand we apologize for any inconvenience you experienced with the beds. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thanks again for sharing your experience with us as we will continue to strive for excellence here at Red Roof. We would love to see you again, should your travels bring you back to our area.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 Excellent

David, Winnipeg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kamaria RediResponse Specialist on 2024/1/19
Hello David,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DICKINSON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

6/10 Okay

John

Stayed 1 night in Jan 2024
Response from Kamaria RediResponse Specialist on 2024/2/7
Hello John, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DICKINSON and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 Terrible

Dillan

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Xao RediResponse Specialist on 2024/1/11
Hello Dillan,Thank you for sharing with us. Your review of the Red Roof Inn & Suites Dickinson was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

belinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
I love the lady at the front desk shes nothing but heart love the service we feel so welcome and like were at home thanks red roof
Stayed 5 nights in Dec 2023
Response from Dannielle Redirespoonse Specialist on 2024/1/12
Dear Belinda,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES DICKINSON. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the amazing front desk staff and the great service received. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely, Red Roof Management

10/10 Excellent

Micheal

Stayed 2 nights in Dec 2023
Response from Sharma RediResponse Specialist on 2023/12/14
Hello Micheal, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES DICKINSON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

Kayli

Business traveler
Disliked: Staff & service, amenities
I got trespassed for having my boss come up to the room turns out his girlfriend worked for them in the past and they didn’t like her had cops come and took my money then trespassed me after collecting my money!
Stayed 3 nights in Nov 2023
Response from General Manager on 2023/12/5
Dear Kayli,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and relaxing stay.
Stayed 8 nights in Nov 2023
Response from General Manager on 2023/11/22
Dear Melvin,It was great to have you staying with us at Red Roof Inn & Suites Dickinson and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Excellent

Cheryl

Stayed 1 night in Nov 2023
Response from Gabrielle RediResponse Specialist on 2023/12/9
Thank you for taking a moment to leave a review, Cheryl. The staff and I at the Red Roof Inn & Suites Dickinson appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Jamie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from General Manager on 2023/11/15
Dear Jamie,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
You can sleep here. Just.
Mold all over the clearly damaged bathroom. Exposed brackets where something was attached to the bathroom wall. The worst pillows I've ever tried to sleep on. Smokers camped out by the entrance all night
Stayed 1 night in Nov 2023
Response from General Manager on 2023/11/5
Dear Guest,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

4/10 Poor

Kevin, Lakewood

Business traveler
Our room was already occupied when we went in!!!!
Stayed 2 nights in Oct 2023
Response from General Manager on 2023/10/8
Dear Kevin,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

4/10 Poor

Steve

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty hotel. Room and bed was dirty. We slept in sweats!!!
Stayed 1 night in Sep 2023
Response from General Manager on 2023/9/30
Dear Steve,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately this was the nastiest hotel I've stayed at in my life. It was built with scotch tape and cardboard boxes.. but the worst part was this putrid smell that hung in the hallways. It was mold combined with rank body odor and a supreme pizza. Solution. Bulldoze it and start over.
Response from General Manager on 2023/9/28
Dear Heather,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

8/10 Good

David W.

Liked: Cleanliness, staff & service, property conditions & facilities
I'd stay here again since I did like the surroundings and restaurants nearby. Walmart was close which I liked. DC
Stayed 1 night in Sep 2023
Response from General Manager on 2023/9/24
Dear David,We loved having you stay with us at Red Roof Inn & Suites Dickinson. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 Good

David W.

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Thought the Place is clean, although Maintenance is obviously lacking.
Stayed 1 night in Sep 2023
Response from General Manager on 2023/9/23
Dear David,Thank you for staying with us at Red Roof Inn & Suites Dickinson and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was not real impressed
They have a little kitchen in the room but nothing in it, all the cupboards are empty. The microwave was dirty inside, the corners of the countertops were gross. The bed was terrible. The staff didn't speak English. No garbage in the bathroom, just one small garbage can under the kitchen sink.
Stayed 2 nights in Sep 2023
Response from General Manager on 2023/9/19
Dear Guest,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

4/10 Poor

Michele

Disliked: Cleanliness, property conditions & facilities, room comfort
Very old property that is in desperate need of an update. Comforter was stained. Old carpet and just plain awful.
Stayed 1 night in Sep 2023
Response from General Manager on 2023/9/16
Dear Michele,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

10/10 Excellent

Arnold

Liked: Cleanliness, property conditions & facilities, room comfort
Yellowstone
Super 8 in cook city needs improvement poor Wi-Fi red roof in in North Dakota needs a good cleaning the lodge in Cody Wyoming was ok only 2 bed pillows
Stayed 1 night in Sep 2023
Response from General Manager on 2023/9/16
Dear Arnold,Thank you for staying with us at Red Roof Inn & Suites Dickinson and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

4/10 Poor

Karen

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Abigail RediResponse Specialist on 2023/9/3
Hello Karen,Thank you for taking a moment to complete our survey regarding your stay at the Red Roof Inn & Suites Dickinson. I'm disappointed to see that your stay was less than ideal prompting a 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AbigailRediResponse Specialist

4/10 Poor

Julie

Stayed 1 night in Aug 2023
Response from General Manager on 2023/9/13
Dear Julie,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

6/10 Okay

Kelly

Traveled with pets, Traveled with family
We were there for only one night needing a place to rest after a long day driving and with our Bichon. I would definitely stay there again.
Stayed 1 night in Aug 2023
Response from General Manager on 2023/8/24
Dear Kelly,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 Excellent

Marlys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from General Manager on 2023/8/21
Dear Marlys,Thank you for staying with us at Red Roof Inn & Suites Dickinson and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

6/10 Okay

Julie

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from General Manager on 2023/8/21
Dear Julie,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Terrible

Matthew

Stayed 1 night in Aug 2023
Response from General Manager on 2023/9/2
Dear Matthew,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

4/10 Poor

greg

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty hallways, towels piled outside staff door. Room carpet had cuts in it, stains. Also drywall work has been started left half done w/ no paint. Disappointed... !!!!
Stayed 1 night in Aug 2023
Response from General Manager on 2023/8/13
Dear Greg,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from General Manager on 2023/8/13
Dear Mary,We loved having you stay with us at Red Roof Inn & Suites Dickinson. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

6/10 Okay

Kevin

Stayed 3 nights in Aug 2023
Response from General Manager on 2023/9/1
Dear Kevin,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Shelly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on 2023/8/13
Dear Shelly,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

10/10 Excellent

Arturo

Stayed 1 night in Aug 2023
Response from General Manager on 2023/8/11
Dear Arturo,We are delighted that you decided to stay with us at Red Roof Inn & Suites Dickinson during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

8/10 Good

Al

Liked: Cleanliness
Giant pothole in the parking lot.
Stayed 1 night in Aug 2023
Response from General Manager on 2023/8/6
Dear Al,We loved having you stay with us at Red Roof Inn & Suites Dickinson. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

4/10 Poor

Mary

Disliked: Cleanliness, staff & service
Stay Elsewhere- No Cleaning or Services for 5 Days
The hotel was very disappointing & misleading. We were given different versions of answers when we questioned the manager, Zahita about why no one cleaned the room, threw out the trash, changed towels or resupplied soap & shampoo. The first day she flippantly said we should speak to the maid. Who and where was the maid? The next day we complained more & were told to leave the bags of accumulating trash full of food leftovers & other messy items in the hallway. When we complained again to Zahita, she gave us additional towels. The dirty ones kept piling up in the bathroom. On the third day of our stay we were very angry and told a new story that the hotel was primarily an extended stay facility & they only cleaned once every five days, "as per policy." We were never informed of any such policy. It's not on the website, nor posted anywhere. Nor were we charged "extended stay" rates. While it was convenient to have a small kitchenette, be warned that there are no utensils, pots or pans. If you want them, they charge extra. The primary occupants of the facility are construction & oil field workers. The lot is all but packed with huge pickup trucks. They can get very rowdy & noisy in the early evenings, & make a lot of noise on their way out very early in the morning. Jeff Seda, the maintenance manager, did his best to make up for a very poorly managed facility. We hope the owners appreciate him.
Towels kept piling up and we had to request replacements from Zahita at the front desk.
One day we were told to leave the trash in the hallway. Another day we were told that trash removal was not part of their services and we had to take it somewhere ourselves. Crazy...
This is the inside of our door.
The inside of our room. The A/C blows right into your face so we piled things on chairs to try and deflect the cold air.
Stayed 4 nights in Jul 2023
Response from General Manager on 2023/8/6
Dear Mary,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

6/10 Okay

Jacklyn

Stayed 1 night in Jul 2023
Response from General Manager on 2023/8/6
Dear Jacklyn,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

2/10 Terrible

Candy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DON’T STAY HERE
Staff were not friendly Beds uncomfortable Our room was not made up during our stay After a long day in the badlands we came back to find no one had replaced towels or make the bed When we complained we were told they didn’t have enough staff for daily service. I commented that fresh towels would be nice and that maybe guests should be made aware of this at check in Was told it’s not part of their check in process NEVER RETURNING to another one if these hotels
Stayed 2 nights in Jul 2023
Response from General Manager on 2023/7/31
Dear Candy,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Terrible

Richard

Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from General Manager on 2023/7/31
Dear Richard,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Justin

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from General Manager on 2023/7/30
Dear Justin,We loved having you stay with us at Red Roof Inn & Suites Dickinson. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

6/10 Okay

Tom

Stayed 1 night in Jul 2023
Response from General Manager on 2023/7/27
Dear Tom,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

8/10 Good

Gloria

Traveled with partner
Liked: Cleanliness, staff & service
Waited 5 minutes for someone to the front desk so I could check in.
Stayed 1 night in Jul 2023
Response from General Manager on 2023/7/26
Dear Gloria,It was great to have you staying with us at Red Roof Inn & Suites Dickinson and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Excellent

Peter

Stayed 1 night in Jul 2023
Response from General Manager on 2023/7/25
Dear Peter,We loved having you stay with us at Red Roof Inn & Suites Dickinson. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 Good

Rex

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2023
Response from General Manager on 2023/7/23
Dear Rex,We loved having you stay with us at Red Roof Inn & Suites Dickinson. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 Good

Elizabeth

Stayed 1 night in Jul 2023
Response from General Manager on 2023/7/25
Dear Elizabeth,We loved having you stay with us at Red Roof Inn & Suites Dickinson. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 Good

Trella F

Stayed 1 night in Jul 2023
Response from General Manager on 2023/8/10
Dear Trella,Thank you for choosing us at Red Roof Inn & Suites Dickinson during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

2/10 Terrible

kyler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
My credit card was charged (that was only used as a deposit) before I was given a chance to pay by other means. Property manager seemed to be confused and unaware when questioned about this and seemingly would only respond “Expedia”. I’m not sure they understand what booking deposit means. Nonetheless, that is the world we live in
Stayed 1 night in Jul 2023
Response from General Manager on 2023/7/21
Dear Kyler,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lots of food choices near by, big room, full suite
Stayed 1 night in Jul 2023
Response from General Manager on 2023/7/21
Dear Daniel,We are delighted that you decided to stay with us at Red Roof Inn & Suites Dickinson during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager