Good Location and Facilities, but Some Important Concerns
The hotel is conveniently located and offers helpful parking. The reception staff were welcoming and provided good service. The Superior and Maharaja Rooms have scenic mountain views, and the food was good, although the restaurant serves only vegetarian dishes—a limitation that should be communicated in advance.
However, the spacious bathrooms need serious refurbishment, as the taps and showers were leaking. The Superior Room also had a damaged section of wall covered with tape, reportedly unchanged for a year, indicating that it had not been properly repaired.
We were additionally disappointed to be charged extra after downgrading one room because both the families wanted to be in the same floor. This unexpected cost should have been explained beforehand, with the price adjusted fairly to reflect the change.
Because the hotel is in a hilly area, guests should use a driver experienced and confident in hill driving. Overall, the location, parking, views, reception service, and food were positive, but the leaking fixtures, unrepaired room damage, and unclear additional charge require attention.