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Reviews of Woodspring Suites Dearborn - Detroit

2.5 out of 5
Woodspring Suites Dearborn - Detroit
240 Town Center Drive, Dearborn, MI

Reviews

8.4

Very Good

Rating 10 - Excellent. 26 out of 52 reviews" "
Rating 8 - Good. 13 out of 52 reviews" "
Rating 6 - Okay. 8 out of 52 reviews" "
Rating 4 - Poor. 3 out of 52 reviews" "
Rating 2 - Terrible. 2 out of 52 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Robinson

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was not at all what was excepted. Dirty foyer, hallways and elevator someone had urinated in.
Stayed 5 nights in May 2024

6/10 Okay

Harlee

The faucet was detached from the bathroom sink, the floor was kind of sticky, there was what looked like a pubic hair on our sheet.
Stayed 1 night in May 2024

8/10 Good

GERALD

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This is not a place that should present itself as a hotel on Expedia. This is a building of suites, some more elaborate than others. The room was very clean - kudos to housekeeping. Big thirsty towels were provided. No carpet, but that wasn't a problem. Strong wifi. The normal amenities of a hotel were lacking. No breakfast. The front desk was not staffed during the night. No ice machine. No luggage rack in the room - where do we put our luggage? A cart to haul our luggage to our room was available when we checked in, but was missing when we checked out - not completely the hotel's fault, but how about having two or three carts available instead of just one? Our television did not work. We notified the front desk, who promised to look into the problem and get back to us. We never heard back, so did not have TV for our two-night stay - problem never solved. The fire alarm emitted a flash of light every few seconds - noticeable when lights were out. We slept facing away from it. We had not encountered this in past travels. Only an A&W was nearby; else restaurants required a drive. There is a large shopping mall nearby, but the lack of cars and empty out-lot buildings suggest it is on life support. As for use as a suite, our room contained no dishes, utensils, pots/pans, or gadgets. Only a few hangars. No chair for R&R. The location is easy to find. The Henry Ford Museum complex is only a few minutes away - the reason we chose this property.
Stayed 2 nights in May 2024

10/10 Excellent

Aleshia

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything about it.
Stayed 7 nights in May 2024

6/10 Okay

Jonathan

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Front desk clerk was friendly, and helpful after we got to our room and had to go back and ask for soap, shampoo, wash clothes and towels. Room had zero amenities (blow dryer, etc). TV remote didn’t function. For a newer facility we would’ve expected more. Probably would not stay again when in the area, to be honest.
Stayed 2 nights in May 2024

8/10 Good

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, the room was clean, and the facilities were just fine. The area around the hotel is run down and many of the other guests were loud and/or inconsiderate.
Stayed 6 nights in May 2024
Response from Sabrina on 2024/5/14
Thank you for your feedback. My apologies that you encountered this issue. I hope that you will still stay with us again!

10/10 Excellent

Dyane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Requested and rec'd assessible access. (*No automatic doors to front desk) Friendly accomadating staff. Would definitely stay here again if i were in the area
Stayed 3 nights in May 2024
Response from Sabrina on 2024/5/9
Thank you for providing your feedback from your stay! We will definitely look forward to your next stay with us!

10/10 Excellent

Catibela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Sabrina on 2024/5/9
Thank you for taking the time to provide us with a review! We look forward to your next stay!

10/10 Excellent

Aleshia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about the property.
Stayed 7 nights in Apr 2024
Response from GM on 2024/4/29
Thank you for your feedback and for staying with us.

4/10 Poor

Hanson, Tewksbury

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
New hotel with very minimum Amenities and staff. Room cleaning and towel swaps are by request only with 24 hrs notice. Checkin and checkout desk hours are very limited. You have to dial 500 and wait for staff to wake up and check you in if after 10pm. The hotel is clean but extremely noisy, you will hear eve around the room due to thin walls and low sound insulation.
Stayed 6 nights in Apr 2024
Response from gm on 2024/4/21
Thank you for your feedback. We apologize for the inconvenience you've encountered.

10/10 Excellent

Chiquita

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 2 nights in Mar 2024
Response from GM on 2024/4/18
Thank you for staying with us and for your feedback.

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed for 1 night. Hotel appears to be new. Check in was quick and the woman at the desk was friendly and explained that everything. Went in room and looked around. Everything appeared clean and fresh although the hallway smelled like KFC? Was good a first then became overpowering and all I could smell. When I pulled the sheets back a bit to do a bed bug inspection everything looked good. No bugs or hairs. That was until much later that night when I fully pulled the sheets back and discovered a terrible brown stain! Absolutely disgusting!!! Front office had already closed so I just slept on top of hopefully a clean quilt on the opposite side of the bed. I checked out at 5:30am.
Stayed 1 night in Apr 2024
Response from GM on 2024/4/13
Thank you for sharing your experience with us. We apologize for the inconvenience. We do have someone onsite to take care of any issues that may have occurred. You would have to call extension 500. The notice is at the front desk and in the vestibule.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and friendly staff
Stayed 1 night in Apr 2024
Response from Gm on 2024/4/13
Thank you for staying with us and for your feedback.

6/10 Okay

Shirleen

Traveled with group, Traveled with family
Liked: Amenities, property conditions & facilities
Upon entry you’re greeted with a clean lobby, fresh scent. Same for your room, everything appears spotless and smells great! My shower had no curtain, went to the front desk to retrieve one. They don’t have curtains long enough for the walk in showers, so prepare for the entire floor to be soaked. Once I dried the floor with their towels, I realized how filthy the floors were. They have not been fully disinfected or mopped in weeks, you can tell by how black the towels were. Our room had no hot water. I had to ask 3 times for someone to take a look before they moved us to another room the next day. New room had hot water, but I had to scrub our shower and the floor because both were dirty. I ended up getting food poisoning during my trip so I had zero energy to argue with anyone about cleanliness, I’m just glad I plan ahead and bring cleaning supplies. Hopefully they can do better in the future and retrain cleaning staff, this place does have potential! At least the beds were comfy!
Stayed 2 nights in Apr 2024
Response from GM on 2024/4/8
Thank you for your feedback and for staying with us. We apologize for the inconvenience.

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 2024/4/9
Thank you for your feedback and for staying with us.

4/10 Poor

Rebaz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from GM on 2024/4/8
Thank you for your feedback and for staying with us.

8/10 Good

Darrell

Stayed 1 night in Apr 2024
Response from GM on 2024/4/29
Thank you for your feedback and for staying with us.

10/10 Excellent

Katelyn

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No breakfast or other amenities but it was very clean and staff were super friendly and helpful.
Stayed 3 nights in Mar 2024
Response from GM on 2024/4/2
Thank you for staying with us and for your feedback.

10/10 Excellent

EUGENIJUS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We check out at 8am on Sunday, nobody was at counter, tried to to call #500 few times, no reply, so we left key cards near window, Should be box to put keys so nobody will replace them Eugene
Stayed 2 nights in Mar 2024
Response from GM on 2024/4/2
Thank you for staying with us and for your feedback.We apologize for the inconvenience.

10/10 Excellent

Derrick

Stayed 1 night in Mar 2024
Response from GM on 2024/3/29
Thank you for staying with us and for your feedback.

10/10 Excellent

Precious

Stayed 1 night in Mar 2024
Response from GM on 2024/4/15
Thank you for staying with us and for your feedback.

8/10 Good

Diamond-Shakeria

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No complaints besides the front desk recipitionist
Stayed 2 nights in Mar 2024
Response from GM on 2024/3/18
Thank you for your feedback and for staying with us.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on 2024/3/1
Thank you for your feedback and for staying with us.

4/10 Poor

Kenneth

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Stayed 1 night in Feb 2024
Response from GM on 2024/3/1
Thank you for your feedback and for staying with us.

10/10 Excellent

shashanta, Harper Woods

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from GM on 2024/3/1
Thank you for your feedback and for staying with us.

10/10 Excellent

Deontay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from GM on 2024/2/22
Thank you for staying with us and for your feedback.

2/10 Terrible

Dede

Stayed 2 nights in Feb 2024
Response from GM on 2024/3/21
Thank you for staying with us and for your feedback

10/10 Excellent

Teauna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, new hotel. It would be nice to know upfront that there is a $150 deposit as it’s not listed on their site but overall, great stay.
Stayed 1 night in Jan 2024
Response from GM on 2024/1/29
Thank you for your feedback and for staying with us.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from GM on 2024/1/12
Thank you for staying with us and for your feedback. We

6/10 Okay

Britney

Liked: Property conditions & facilities
Disliked: Room comfort
Uncomfortable bed
The room we stayed in was modern and updated and clean. The bed was hard and uncomfortable. We both woke up with back aches.
Stayed 1 night in Dec 2023
Response from GM on 2023/12/18
Thank you for staying with us. We apprecitate your feedback.

8/10 Good

Drew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was fine and I felt safe. No employees on property 10pm to 7am. Not many food options in the immediate area, you will need to drive 5-10 min for more options
Stayed 1 night in Nov 2023
Response from GM on 2023/11/20
Thank you for staying with us and for your feedback. We do have someone onsite from 10p-7a. There's an extension you only need to contact. My apologies for the inconvenience.

6/10 Okay

Norman

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice but…
Brand new hotel in October 2023. Super nice front counter staff. I am guessing there were 3-5 rooms rented in the entire hotel based on vehicles in the parking lot. Yet there was someone put right next to my an I could hear the snoring through the wall. I was too tired to complain so partially my fault.
Stayed 1 night in Oct 2023
Response from GM on 2023/10/30
Thank you for staying with us and for your feedback.

6/10 Okay

Michele

Stayed 1 night in Oct 2023
Response from gm on 2023/11/11
Thank you for staying with us

10/10 Excellent

Deborah, Delft

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mooi hotel. Grote kamer met kook mogelijkheden (bij te betalen voor €40). Goede prijs als je langer verblijft. Schoonmaak is 1x in de 2 weken, wat verassend was. Je moet tussendoor zelf je handoeken bij de lobby indienen, je krijgt dan nieuwe. Ik had niet het idee dat de gang werd gestofzuigd, lift was constant vies. Mijn verblijf was 12 dgn, wat ondanks het bovenstaande helemaal goed was. Even aanpassen. Er zijn ook wasmachines en drogers voor $3 per was
Stayed 9 nights in May 2024

6/10 Okay

Celso Takeshi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheiro de fumo, que afeta corredor e apartamento.
Stayed 25 nights in Feb 2024
Response from GM on 2024/3/1
Thank you for your feedback and for staying with us.