Terrace/patio
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Reviews of Tru by Hilton Troy Detroit

2.5 out of 5
Tru by Hilton Troy Detroit
1575 E Maple Rd, Troy, MI

Reviews

8.8

Excellent

Rating 10 - Excellent. 390 out of 628 reviews" "
Rating 8 - Good. 131 out of 628 reviews" "
Rating 6 - Okay. 51 out of 628 reviews" "
Rating 4 - Poor. 29 out of 628 reviews" "
Rating 2 - Terrible. 27 out of 628 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ernesto, Tomball

Liked: Cleanliness, staff & service, property conditions & facilities
Good area and very clean
Stayed 1 night in May 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and clean rooms!
Stayed 2 nights in May 2024
Response from Shelly D on 2024/5/19
Hello Maria, we are happy to hear that you had a 5 out of 5 stay with us. We hope to see you again soon!

10/10 Excellent

Fadia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the employees were fantastic. very helpful, excellent customer service
Stayed 1 night in May 2024
Response from GM on 2024/5/15
That is great to hear. Thank you for the feedback, we appreciate it.

10/10 Excellent

Kyle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👽
Stayed 1 night in Apr 2024
Response from Shelly D on 2024/5/9
Thanks for your 5-star review! We sincerely appreciate your feedback.

10/10 Excellent

Audrey, Sarnia

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean , staff friendly .
Stayed 1 night in May 2024
Response from GM on 2024/5/7
Thank you for your feedback! We appreciate it!

8/10 Good

Regina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The music coming into the lobby was a little overkill, felt like I was entering “A Club” and adrenaline rush was unnecessary. Ppl want to rest. Mildew in the shower could easily be eliminated with a good cleaning.
Stayed 2 nights in May 2024
Response from GM on 2024/5/7
Thanks for staying with us, we appreciate your feedback.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Beds are comfortable. Lobby has a great vibe, staff was friendly and helpful. Only negative thing I can say is the shower had hair all on the shower walls.
Stayed 1 night in May 2024
Response from GM on 2024/5/7
We appreciate you leaving us a review, Kimberly. I will speak to the housekeeping department about your issues. Thank you for staying with us!

8/10 Good

Charles

Stayed 1 night in May 2024
Response from GM on 2024/5/7
Thank you Charles, we appreciate the feedback.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from GM on 2024/5/3
Hey David! Thanks for leaving us feedback. We are happy to hear you enjoyed your stay with us!

10/10 Excellent

Clinton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and safe and staff was pleasant
Stayed 1 night in Apr 2024
Response from GM on 2024/5/3
We are happy to hear you enjoyed your stay. Come visit us again soon, Clinton!

8/10 Good

Tynesha

Stayed 2 nights in Apr 2024
Response from GM on 2024/5/15
Thank you for the feedback!

10/10 Excellent

Marilou

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on 2024/5/3
We are glad you enjoyed your stay, Marilou!

6/10 Okay

Deborah

I did not like it I was only given one glass, no coffee maker if you have anything that was advertised, and the building was very very loud. They were loud cracks in my room and bedroom that I could not identify. The people across the hall from you were extremely loud, yelling into the hallway after 11 o’clock. The offered breakfast was subpar, and I did not get some of the hot items as there was none left. I was at breakfast at 8:30 in the morning and no one was making more.
Stayed 1 night in Apr 2024
Response from GM on 2024/4/19
Hi Deborah, Thank you for taking the time to review your stay. The Tru is designed to create socializing, we have 24hour coffee in the lobby with great Lavazza Coffee. As for the breakfast, we do have the required Hilton Brand Standard items. The breakfast attendant you speak of is new here, and I will have my manager keep an eye on the process as we should be replenishing before it runs out. I know she was making more in the back, however you should not have to wait. We do appreciate the feedback so we can correct the issues.

4/10 Poor

Thomas M

Business traveler
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
You can tell cleanliness is not a priority here - room felt dirty and slimy, bed felt re-made, not fresh clean sheets etc. In the hallways, there was debris all over, same with the downstairs area. Hotel is hard to get into and out of. Staff was ok, not bad, but not overly friendly either. Will be avoiding staying here in the future.
Stayed 1 night in Apr 2024
Response from GM on 2024/4/19
We appreciate the feedback.

8/10 Good

Brent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Decent property. Highly understaffed.
Stayed 1 night in Apr 2024
Response from GM on 2024/4/19
Thank you for the feedback. We appreciate it.

10/10 Excellent

Noor

Liked: Cleanliness, staff & service, property conditions & facilities
clean
Stayed 3 nights in Apr 2024
Response from GM on 2024/4/19
Thank you for the feedback, we appreicate it!

10/10 Excellent

Norelys

Stayed 4 nights in Apr 2024
Response from GM on 2024/5/7
Thanks for leaving us feedback. We appreciate it!

8/10 Good

Cheryl

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed overnight. Breakfast was crowded due to a gazillion 8 y/o attending a birthday party (which also led to people soup in the pool), but that’s to be expected. Staff was accommodating and pleasant. Clean rooms.
Stayed 1 night in Apr 2024
Response from GM on 2024/4/14
Thank you for your feedback, Cheryl. We appreciate it.

10/10 Excellent

Jason

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is really nice.
Stayed 1 night in Apr 2024
Response from GM on 2024/4/9
Thank you, Jason. Come visit us again soon!

10/10 Excellent

Robert, West Orange

Stayed 1 night in Mar 2024
Response from GM on 2024/4/9
Thanks for the feedback, Robert! We appreciate it!

8/10 Good

Kirby

Liked: Staff & service, property conditions & facilities
No complaints
Stayed 1 night in Mar 2024
Response from GM on 2024/4/9
Thank you for staying!!

8/10 Good

Kamisha

Stayed 1 night in Mar 2024
Response from GM on 2024/5/3
Hi Kamisha! We are happy you enjoyed your stay with us. Thanks for leaving us a review!

2/10 Terrible

Keith

Stayed 1 night in Mar 2024
Response from GM on 2024/5/3
Hi Keith, sorry to hear we fell short during your stay. Thank you for taking the time to provide feedback.

10/10 Excellent

Donna

Liked: Cleanliness
Great
Stayed 1 night in Mar 2024
Response from GM on 2024/3/30
Glad to hear! Thank you for your feedback!

10/10 Excellent

Talia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful, rooms were very clean and pool was comfortable temperature and clean as well
Stayed 1 night in Mar 2024
Response from GM on 2024/3/28
Great to hear you enjoyed your stay, thank you for the feedback! We appreciate it.

10/10 Excellent

Raphael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs. Very good amenities. Pool. Gym. Free breakfast
Stayed 1 night in Mar 2024
Response from GM on 2024/3/28
Thank you so much for the feedback, we are happy you enjoyed your stay with us!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 2024/3/24
Thank you, Karen. We appreciate your feedback!

10/10 Excellent

Charles, Birmingham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024
Response from GM on 2024/3/19
Thank you Charles!

8/10 Good

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on 2024/3/19
Thank you for your feedback! We appreciate it!

2/10 Terrible

Akop

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from GM on 2024/3/19
I'm very sorry to hear we did not meet expectations. Can you please give me some more feedback on where we were lacking?

10/10 Excellent

Ryan

Stayed 1 night in Mar 2024
Response from GM on 2024/4/9
Thanks for the feedback, Ryan!

8/10 Good

Wendy

Business traveler
Liked: Staff & service
Disliked: Amenities
There are no coffee pots in the rooms and I had to ask for an ice bucket. This is definitely a place for Gen Z clients as it is more like a college dorm than a hotel. The room was clean but surface clean and not deep cleaned as there were dust bunnies by the walls and behind the refrigerator. There is no carpeting so the noise from the furnace is amplified and loud. All in all it was ok but just not my liking.
Stayed 6 nights in Mar 2024
Response from GM on 2024/3/16
Hi Wendy, Thank you for taking the time to leave a review. We appreciate your feedback.

6/10 Okay

Jolyan

Stayed 1 night in Mar 2024
Response from GM on 2024/4/9
Thank you for the feedback.

10/10 Excellent

Brianna

Stayed 1 night in Mar 2024
Response from GM on 2024/4/9
Thanks for the feedback, Brianna!

10/10 Excellent

Rebecca

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from GM on 2024/3/13
Thank you, Rebecca! We appreciate the feedback!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area
Stayed 1 night in Feb 2024
Response from GM on 2024/3/13
Thank you for your feedback! We appreciate it!

6/10 Okay

Mignon

Traveled with family
Liked: Staff & service, property conditions & facilities
Nice amd quiet but there was hair in the bathroom.
Stayed 1 night in Feb 2024
Response from GM on 2024/3/8
We apologize for falling short during your stay. This will be addressed with the housekeeping department. Thank you for your feedback.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on 2024/2/28
Thank you!!

10/10 Excellent

Vinayak

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from GM on 2024/2/28
Thank you for the feedback, we appreciate it!

10/10 Excellent

Tashauri

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, neat
Stayed 2 nights in Feb 2024
Response from GM on 2024/2/28
Thank you for the feedback, we appreciate it!

8/10 Good

Cheyenne

Stayed 1 night in Feb 2024
Response from GM on 2024/3/21
Thank you for your feedback!

8/10 Good

Gina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were here for a volleyball tournament my daughter is in every year. Great hotel overall stay ways great until for some reason the fire alarm went off at 12:30 am for no reason at all.
Stayed 2 nights in Feb 2024
Response from GM on 2024/2/18
Hello Gina, thank you for leaving a review. We are glad your stay was enjoyable. We apologize about the alarm, as we did have a guest over cook popcorn in the lobby microwave, which caused the alarm to go off. The situation was handled quickly. Thank you for the feedback.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 2024/2/28
Thank you for the feedback, we appreciate it!

10/10 Excellent

Raphael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from GM on 2024/2/16
Thank you! come visit again soon!

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly people, nice service
Stayed 5 nights in Feb 2024
Response from GM on 2024/2/16
Thank you so much, we appreciate your feedback.

10/10 Excellent

Charlotte

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really easy to check in. Lovely hotel. Good breakfast
Stayed 1 night in Feb 2024
Response from GM on 2024/2/14
Thank you so much for the feedback. We appreciate it!

10/10 Excellent

Charles, Birmingham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Metro Detroit great location!
Stayed 1 night in Feb 2024
Response from GM on 2024/2/14
Thank you for taking the time to share your experience. We appreciate it!

10/10 Excellent

Elmer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very prompt service desk at check in. the room was clean and well kept for our one night stay. Would definitely recommend.
Stayed 1 night in Feb 2024
Response from GM on 2024/2/14
Thank you so much for the feedback, we appreciate it!

2/10 Terrible

Otis

Terrible
Stayed 3 nights in Feb 2024
Response from GM on 2024/2/13
Thank you for your feedback, may we know why your stay was terrible so we can improve?

10/10 Excellent

Mel

Stayed 1 night in Feb 2024
Response from GM on 2024/2/14
Thank you for taking the time to review your stay with us. Come visit again soon!