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底特律希爾頓欣庭飯店的評分

3 out of 5
底特律希爾頓欣庭飯店
31993 Van Dyke Ave, Warren, MI

評論

8.8

有夠讚

10 分，有夠讚；164 則評論中有 118 則" "
8 分，不錯哦；164 則評論中有 19 則" "
6 分，一般般；164 則評論中有 6 則" "
4 分，不太好；164 則評論中有 6 則" "
2 分，很糟糕；164 則評論中有 15 則" "

9.4/10

整潔度

9.0/10

員工素質

9.2/10

設施服務

9.4/10

住宿環境和硬體

8.8/10

環保程度

評論

4/10 不太好

Misha

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property was aware that it was previous smokers in the role that they had reserved for me still place me in the wrong I complain about the smell. It was very potent and strong did not accommodate only the carpet once and told me to basically get over it

8/10 不錯哦

Glendoria

於 2024 年 2 月住了 1 晚

2/10 很糟糕

Lekeisha

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Disappointing Experience at Homewood Suites
My recent stay at Homewood Suites by Hilton in Warren, Michigan, was unfortunately far from what I had anticipated. I chose this hotel specifically for its pool, as my 12-year-old daughter had been eagerly looking forward to a small birthday pool party with family. However, upon check-in, we were informed that the pool was closed and wouldn't be available for another day or two. To our dismay, further investigation revealed that the pool had been closed since the summer, and this crucial information was not mentioned anywhere on the hotel website. This was particularly disheartening as swimming was the sole request for my daughter's birthday celebration. Despite utilizing the Hilton app, I encountered issues with the wireless room key feature, which was unexpectedly unavailable. The front desk staff, however, were exceptionally helpful throughout my stay, addressing various concerns I had with the room. One of the remotes was missing a battery, which was promptly replaced. The TV in the living room area was unresponsive to the remote, requiring maintenance assistance. The room itself appeared worn down and in dire need of an upgrade. Towels in the kitchen exhibited a yellow tint, and the sofa bed in the living area was broken, though we managed to make it work due to sheer exhaustion. Regrettably, the sleep quality was subpar, marking one of the worst nights I've experienced in a hotel. Furthermore, a disconcerting discovery of a pair of panties under the bed in the main sl
於 2024 年 1 月住了 1 晚

10/10 有夠讚

charles

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Martin

喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Homewood Suites Warren Detroit 於 2023年11月22日回覆
Dear Martin,Thank you for selecting the Homewood Suites Warren Detroit,We are pleased that you had a great stay and look forward to welcoming you back soon!Sincerely,

10/10 有夠讚

Zoreana

於 2023 年 9 月住了 1 晚
Homewood Suites Warren Detroit 於 2023年11月22日回覆
Dear Zoreana,Thank you for selecting the Homewood Suites Warren Detroit.Our staff is happy that you had an excellent stay and looks forward to having you stay with us again!Sincerely,

10/10 有夠讚

Tiara

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel
於 2023 年 9 月住了 1 晚
Homewood Suites Warren Detroit 於 2023年11月22日回覆
Dear Tiara,Thank you for selecting the Homewood Suites Warren Detroit.We are pleased that you had an excellent stay and look forward to welcoming you back soon!Sincerely,

10/10 有夠讚

Andy

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Check out time and breakfast time being extended and a full kitchen was super impressive
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Nekii

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property was clean and welcoming it looks like a five-star hotel this service even overnight was excellent everybody was very helpful
於 2023 年 9 月住了 3 晚

10/10 有夠讚

Chanell

於 2023 年 9 月住了 1 晚
Homewood Suites Warren Detroit 於 2023年11月22日回覆
Dear Chanell,The staff at Homewood Suites Warren Detroit says thank you for staying with us!We are pleased that you had a great stay and look forward to welcoming you back soon!Sincerely,

10/10 有夠讚

Dominique

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 1 晚

2/10 很糟糕

Brittany

親子旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Room was nasty/ couch was sunk in. A lot of pets/hair
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Lindsay

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Clean, great rooms, staff was extremely friendly and helpful. You’re close to big stores to stock up on food and drinks if needed. Only critique was the swimming pool- looked a bit dirty/old and would benefit from some upgrades/improvements. Kids didn’t mind though- absolutely would stay here again!
於 2023 年 8 月住了 1 晚

10/10 有夠讚

NALIN

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
While stay was fine, there are two items I want state 1- for a suite, bathroom sink should not be outside. 2- An unfortunate experience happened on 2nd day morning when my son found a bedbug in his bed. While hotel looked clean, we were shocked by this finding. Hope you would do thorough extermination. Thanks.
於 2023 年 7 月住了 2 晚
Homewood Suites 於 2023年8月4日回覆
Dear Nalin,We are pleased that you had a great stay.Our hotel goes through an extermination process monthly and as you noted, we keep a clean Hotel. We are looking into your comments and will address any and all issues.Sincerely,

4/10 不太好

MAHER

商務旅客
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
I did not like the smell of room it gives you feel not good some staff at bathroom not working properly. Phone not working in your room
於 2023 年 7 月住了 2 晚
Homewood Suites 於 2023年8月4日回覆
Dear Maher,We are sorry to hear we fell short of your expectations on your recent stay. We will be sure to discuss your comments with our housekeeping and maintenance staff. We hope you will give us another try in the future!Sincerely,

8/10 不錯哦

Kaysha

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 1 晚
Homewood Suites Warren Detroit 於 2023年8月4日回覆
Dear Kaysha,Our staff at the Homewood Suites Warren Detroit thanks you for staying with us and is pleased that you had a great stay.We look forward to welcoming you back soon!

10/10 有夠讚

melkia

於 2023 年 6 月住了 1 晚

2/10 很糟糕

Esther

家庭旅遊
Didn’t have a full kitchen as advertised and shown in pictures. We had to cancel land book somewhere else at the last minute. Please revise what you advertise! Thanks
於 2023 年 5 月住了 1 晚

10/10 有夠讚

Jennifer

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 2 晚
Homewood Suites Warren Detroit 於 2023年5月30日回覆
Dear Jennifer,Thank for you selecting the Homewood Suites Warren Detroit.We are pleased that you had an excellent stay!We look forward to seeing you again soon!

8/10 不錯哦

Amar

喜歡：整潔度
於 2023 年 5 月住了 1 晚
Homewood Suites Warren Detroit 於 2023年5月30日回覆
Dear Amar,Thank for you selecting the Homewood Suites Warren Detroit for your recent stay in the area.We are pleased that you had a great stay.We look forward to seeing you again soon!

10/10 有夠讚

Jennifer

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 2 晚
Homewood Suites Warren Detroit 於 2023年5月30日回覆
Dear Jennifer,Thank for you selecting the Homewood Suites Warren Detroit for your recent stay in the area.We are pleased that you had an excellent stay!We look forward to seeing you again soon!

4/10 不太好

Murado

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 5 月住了 1 晚
Homewood Suites 於 2023年5月30日回覆
Dear Murado,We are sorry to see that your review was not up to par with the numerous reviews we receive.We hope that you will give us another try when you are back in the area.Sincerely,

10/10 有夠讚

Jimmie

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The room was nice and comfortable
於 2023 年 4 月住了 3 晚
Lina 於 2023年5月5日回覆
Dear Jimmie,Thank you for your recent stay at our hotel! We greatly appreciate your feedback. We're pleased to know you've enjoyed your stay. We look forward to seeing you again!

10/10 有夠讚

Janna

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 1 晚
Homewood Suites Warren Detroit 於 2023年5月5日回覆
Dear Janna,Thank you for selecting the Homewood Suites Warren Detroit for your recent stay in the area.We are pleased that you had an excellent stay and look forward to your return.Sincerely,

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
First time there it was amazing.
於 2023 年 4 月住了 1 晚
Homewood Suites Warren Detroit 於 2023年4月25日回覆
Dear Valued Guest,We are pleased that you had an amazing stay at the Homewood Suites Warren Detroit.We look forward to having you stay with us again!Sincerely,

2/10 很糟糕

Hanifa

不喜歡：整潔度和員工素質
Took my money and didn’t get to stay
於 2023 年 3 月住了 1 晚

10/10 有夠讚

Dakisha

情侶出遊, 親子旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
It was very beautiful and nice
於 2023 年 3 月住了 2 晚
Homewood Suites Warren Detroit 於 2023年4月25日回覆
Dear Dakisha,Thank you for selecting the Homewood Suites Warren Detroit for your recent stay in the area.Our staff is pleased to read that you found the hotel beautiful and clean.We look forward to seeing you again!Sincerely,

10/10 有夠讚

terry

於 2023 年 3 月住了 1 晚
Homewood Suites Warren Detroit 於 2023年4月25日回覆
Dear Terry,Thanks for staying at the Homewood Suites Warren Detroit.We are glad that you had an excellent stay.Sincerely,

10/10 有夠讚

Todd M

於 2023 年 2 月住了 4 晚

10/10 有夠讚

Velma

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great stay. Friendly staff. Nice clean facility!
於 2023 年 1 月住了 1 晚
Staybridge Suites Sterling Heights Detroit 於 2023年1月20日回覆
Dear Velma,We appreciate you selecting the Staybridge Suites Sterling Heights Detroit for your recent stay in the area.Our staff was pleased to read that you had an excellent stay. We hope to see you again soon.Take care,

10/10 有夠讚

Melonie

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Everyone waa exceptional
於 2023 年 1 月住了 1 晚
Staybridge Suites Sterling Heights Detroit 於 2023年1月20日回覆
Dear Melonie,We appreciate you selecting the Staybridge Suites Sterling Heights Detroit for your recent stay in the area.We are pleased that you had an excellent stay and we thank you for your kind words regarding our staff.We hope to see you again soon.

10/10 有夠讚

Taneshia

喜歡：整潔度、員工素質和住宿環境和硬體
Very clean and safe
Staybridge Suites Sterling Heights Detroit 於 2023年1月20日回覆
Dear Taneshia,We appreciate you selecting the Staybridge Suites Sterling Heights Detroit for your recent stay in the area.Our staff was pleased to read that you had an excellent stay. We hope to see you again soon.

10/10 有夠讚

Diana

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Homewood Suites Warren Detroit 於 2023年11月22日回覆
Dear Diana,Thank you for selecting the Homewood Suites Warren Detroit.We are pleased that you had an excellent stay and look forward to seeing you again!Sincerely,

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 12 月住了 1 晚
Homewood Suites Warren Detroit 於 2023年1月2日回覆
Dear Valued Guest:Thank you for choosing the Homewood Suites Warren Detroit for your recent stay it the area.We are pleased that you had an excellent stay and look forward to having you as a guest again.Happy 2023!Sincerely,

10/10 有夠讚

LaKaisha

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Guest Services was awesome!!! Well kept property! Can't wait to book again!
於 2022 年 11 月住了 1 晚
Homewood Suites Warren Detroit 於 2022年11月23日回覆
Dear LaKisha,Thank you for selecting the Homewood Suites Warren Detroit.Our staff is pleased to read that you had an excellent stay and will return to the property. It is our goal that each and every guest will be a return guest!We look forward to seeing you again soon!Happy Thanksgiving!

10/10 有夠讚

Allison

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We are a travel ice hockey family and travel A LOT. This stay was the absolute BEST experience we have had! The hotel is very clean, stylish, and updated. There is a basketball court outside that the kids enjoyed. The pool and pool area were clean, as was the courtyard - which had lots of comfortable seating and and a fire, and a couple large grills. Breakfast was good! The buffet was clean and fully stocked. The highlights of our stay though all pertain to staff. Staff were friendly, knowledgeable about the area and offered to provide directions and suggestions for restaurants/attractions/local events. Staff were tolerant of our hockey team and designated a conference room for the boys to play/hangout in. Staff were very kind to the team and were interested in how games went, asking for updates on scores, etc! Best suggestions from the front desk: If traveling in the Fall, checkout the local cider mills. Closest one is called Blake’s. Delicious cider, lots of fall activities for the kids. If it’s the week leading up to Halloween, checkout Tillson Street in Romeo. About a 30 min drive from the this hotel. The whole town is decked out for Halloween.
於 2022 年 10 月住了 1 晚
Homewood Suites Warren Detroit 於 2022年11月23日回覆
Dear Allison,Thank you for the review of your family's recent stay at the Homewood Suites Warren Detroit.It truly means a lot to our staff that a seasoned travel like yourself recognizes the Homewood Suites Warren Detroit as one of their best stays. It is our goal that each and every guest has a great stay, and we are glad that you experienced that hospitality!We hope to welcome back your family and team when you are back in the area.Happy Holidays,

10/10 有夠讚

Joanna

喜歡：員工素質、設施服務和住宿環境和硬體
於 2022 年 8 月住了 1 晚

8/10 不錯哦

Christopher

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Their needs to be more noise regulation outside the gathering/ party area where music is rather loud. We had to call and complain about that twice. We did like everything else.
於 2022 年 8 月住了 2 晚
Homewood Suites Warren Detroit 於 2022年9月1日回覆
Dear Christopher,Thank you selecting the Homewood Suites Warren Detroit.We are glad that you found the hotel comfortable and liked the property. We are very sorry to learn that noise from another guest caused an issue. We are looking into see what we could have done better to oversee the noise. We apologize on their behalf.We look forward to seeing you again when you are in the area.Sincerely,

6/10 一般般

Brooke

親子旅遊
不喜歡：整潔度和住宿環境和硬體
The breakfast was nice and lots of space for people to sit. The coffee table was broken when we arrived and also lots of light bulbs missing in the room. The pool area was ok but not maintained. There were used Band-Aids, hair, and trash around the pool. The bathrooms in the pool area was also not clean or sanitary. The emergency phone did not seem to work in the pool area either. We notified an employee of this issues but they were not taken care of.
於 2022 年 8 月住了 1 晚
Homewood Suites 於 2022年9月1日回覆
Dear Brooke,Thank you for staying with us.We apologize for the issues you have brought up in your review. We will certainly be addressing these issues with our housekeeping staff and maintenance personnel.We hope that you will stay with us again, when you are in the area.Sincerely,

4/10 不太好

Barb

情侶出遊, 商務旅客
喜歡：整潔度
不喜歡：員工素質和設施服務
10 minute wait at desk. Security tried to do the check in. To no avail. Desk clerk came to assist from a hall. Security did check in while desk clerk stood there with an attitude. It appeared I interrupted the two of them in something larger.
於 2022 年 8 月住了 1 晚
Homewood Suites 於 2022年9月1日回覆
Dear Barb,Thank you staying with us.We apologize for the matters you experienced. We will be looking into the issues so that we can avoid any issues in the future.We hope that you will stay with us again in the future.Sincerely,

10/10 有夠讚

Josue

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Breakfast was good. Mitchel, the front desk guy was the best host we have ever met. Thank you for that great service
於 2022 年 7 月住了 7 晚
Homewood Suites Warren Detroit 於 2022年8月5日回覆
Hi Josue, Thank you for staying at the Homewood Suites Warren Detroit. We are pleased that you had a great stay. Thank you for recognizing a member of our staff for providing great service. We look forward to welcoming you back soon! Sincerely,

10/10 有夠讚

Khyla

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
We stayed for an anniversary getaway. We definitely complimented the hotel, for the location, price, and quality.
於 2022 年 7 月住了 1 晚
Homewood Suites Warren Detroit 於 2022年7月22日回覆
Dear Khyla, Happy Anniversary! We are pleased that you had an excellent get-a-way! We look forward to seeing you again soon! Sincerely,

10/10 有夠讚

Elliott

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 7 月住了 1 晚
Homewood Suites Warren Detroit 於 2022年7月22日回覆
Dear Elliott: Thank you for being a valued guest of the Homewood Suites Warren Detroit We are pleased that you had an excellent stay! Sincerely,

10/10 有夠讚

Carrie

於 2022 年 6 月住了 2 晚
Homewood Suites Warren Detroit 於 2022年7月22日回覆
Dear Carrie, Thank you for selecting the Homewood Suites Warren Detroit for your recent stay in the area. Our staff is pleased that you had an excellent stay and hope to see you again soon! Sincerely,

10/10 有夠讚

John，Davie

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2022 年 6 月住了 5 晚

2/10 很糟糕

Marc

親子旅遊
I never got to stay there because they didn’t let me get my keys. Wasted money! I want a refund
於 2022 年 6 月住了 1 晚
Homewood Suites 於 2022年6月24日回覆
Dear Marc, Thank you for booking your reservation through Expedia. Any issue with payment, needs to be addressed with them directly. Again, thank you.

6/10 一般般

Kristi

於 2022 年 6 月住了 4 晚
Homewood Suites 於 2022年6月24日回覆
Dear Kristi, Thank you for staying at Homewood Suites. We are glad you had a good stay and hope to see you again soon!

10/10 有夠讚

Roy

於 2022 年 5 月住了 2 晚
Homewood Suites Warren Detroit 於 2022年6月6日回覆
Dear Roy, Thank you for staying at the Homewood Suites Warren Detroit. We are pleased that you had an excellent stay and hope to see you again soon! Sincerely,

10/10 有夠讚

Erin

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We stayed here for a night for a fun time away from home with the kids. The important things for me were a good pool and breakfast and this hotel delivered. The pool was excellent and the breakfast was also very good. Our room was clean and had everything we needed. The staff was also very friendly and helpful. I would not hesitate to stay here again.
於 2022 年 4 月住了 1 晚
Homewood Suites Warren Detroit 於 2022年4月21日回覆
Dear Erin: Thank you for staying at the Homewood Suites Warren Detroit. We are glad that you had a great get-a-way and were able to enjoy the pool and have breakfast with us! We look forward to seeing you again! Sincerely,

2/10 很糟糕

Denise

家庭旅遊
不喜歡：員工素質和客房舒適度
Unprofessional
The front desk person was rude and not accommodating at all. I was not allowed to pay for my room with the debit card that I reserved the room with. I was told … it was the Manager’s decision but I didn’t meeet a manager. The property was beautiful. The atmosphere was cold and unwelcoming. I have never had an experience like this. Needless to say… my family and I will not patronize this establishment in the future.
於 2022 年 3 月住了 1 晚
Homewood Suites 於 2022年3月21日回覆
Dear Denise, We are pleased that you found the property beautiful. When a card payment is presented at check in, it has to meet certain criteria for hotel and guest security. The card must be chipped, have a guest name imprinted on the card, guest must be present with valid id, etc... We hope that you will reconsider your decision and stay with us in the future. And if you have any questions regarding your form of payment, please contact us and we will do our best to assist. Sincerely,