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Reviews of Holiday Inn Express Southfield-Detroit, an IHG Hotel

2.5 out of 5
Holiday Inn Express Southfield-Detroit, an IHG Hotel
25100 Northwestern Hwy, Southfield, MI

Reviews

7.4

Good

Rating 10 - Excellent. 77 out of 208 reviews" "
Rating 8 - Good. 52 out of 208 reviews" "
Rating 6 - Okay. 31 out of 208 reviews" "
Rating 4 - Poor. 20 out of 208 reviews" "
Rating 2 - Terrible. 28 out of 208 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel both in the general areas as well as the room. Comfortable surroundings and breakfast was good also. Staff was very courteous.
Stayed 2 nights in May 2024

2/10 Terrible

Demetrice

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Apr 2024

6/10 Okay

Taunya

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Liked that restaurant and shopping was nearby. It was easy to get to from the highway. What I didn't like was the room wasn't as clean as it should have been. They weren't prepared to serve free breakfast to the number of guest tgey had registered. And the front desk staff provides inconsistent messages. I couldn't reach my IHG membership number at check in I was assured I could come back and add it as long as it was before check out and the lady at the desk at checkout said she didn't know why he told me I could do that. Because it booked online it was impossible for her to add it. Not sure who was telling the truth but it was off putting because I don't like arguing with people. So I walked away as very unhappy customer.
Stayed 2 nights in Apr 2024

6/10 Okay

Porschea

Stayed 2 nights in Apr 2024

6/10 Okay

Kristin

Traveled with partner
Disliked: Staff & service
The breakfast is always nice, rooms were sub-par, we stayed 3 nights and housekeeping came one time. Shouldn’t have to ask for towels or coffee.
Stayed 3 nights in Apr 2024

10/10 Excellent

Tina

Stayed 1 night in Apr 2024

8/10 Good

Tracie

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The staff were all very nice.
Stayed 4 nights in Apr 2024

10/10 Excellent

Andre

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beaitiful, Quiet and Comfortable
Stayed 1 night in Apr 2024

8/10 Good

Andrew

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was GREAT and gave us 2 bed room instead of one bed room for no additional charge. One of the other guests was smoking pot in their room which caused the smell to go all over the halls but all and all very nice. VERY comfortable beds with lots of pillows. Love that. Thank you to the very friendly staff. We didn't use the pool but it looked very clean and well maintained.
Stayed 1 night in Apr 2024

10/10 Excellent

Diamond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Nicole

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, property conditions & facilities
A lot of stains on the wall and the floor.
Stayed 1 night in Mar 2024

10/10 Excellent

Chuck

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable
Stayed 1 night in Mar 2024

10/10 Excellent

LaTasha

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean. The staff is friendly…the hotel Is pet-friendly the only issue I had was getting housekeeping to clean my room while I was there….other than that I truly recommend this hotel!
Stayed 3 nights in Mar 2024

4/10 Poor

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Kristen

Stayed 2 nights in Mar 2024

4/10 Poor

LaTreece

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
So dirty bed bugs pool water dirty just no! Staff was nice and understand though. I’m sorry just not with them bed bugs
Stayed 1 night in Mar 2024

2/10 Terrible

LaTreece

Disliked: Staff & service, property conditions & facilities
Dirty loud.
Stayed 1 night in Mar 2024

10/10 Excellent

William, Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is vary Courteous
Stayed 1 night in Feb 2024

2/10 Terrible

Joanne

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Pool was over crowded with people vaping
Stayed 1 night in Feb 2024

10/10 Excellent

William, Shelby

Stayed 2 nights in Feb 2024

6/10 Okay

Latoya

Traveled with family
Disliked: Cleanliness, property conditions & facilities
It wasn’t clean had to get extra Cover
Stayed 1 night in Feb 2024

4/10 Poor

Kristen

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Weedy
First room reaked of weed switched to another room smelled better but had huge gaps in entry door could see into the room. Not impressed overall front desk staff were friendly though.
Stayed 1 night in Feb 2024

10/10 Excellent

Chrishay

Stayed 2 nights in Feb 2024

2/10 Terrible

Tamara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Earl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to dinning. Location.
Stayed 2 nights in Jan 2024

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Very clean and homey. I would definitely recommend this place.
Stayed 1 night in Jan 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Eva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were huge! Not the cleanest. MOST staff was kind and accommodating (until there was a problem and then "manager isn't here).
Stayed 3 nights in Jan 2024

8/10 Good

Ariana

Stayed 1 night in Jan 2024

2/10 Terrible

Robert

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very outdated and rooms was not cleaned. We asked for a difference room became the first room was dirty and window was broken. Hallways smelled like a mixture of weed and grease. 2nd room the room was a little better but the toilet seat was broken and the back of the toilet was leaning.
Stayed 1 night in Jan 2024

2/10 Terrible

Shantay

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy behind counter told my kids they could not enter pool because some white lady and her two toddler children have a private pool session for the entire day they tried doing it the day before as after I requested for management I was then told few minutes before manager arrival that the pool was down for problem then we where been watched and followed the whole entire time while we ate breakfast we are black African American people when I call Expedia agent they said the front desk man told them that people had to be 18 and up of age to get in the pool refused some of my refund bAck I talk to manager he said they would accommodate me nothing was accommodated but a card with his name

8/10 Good

Warren

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

2/10 Terrible

Steven

Disliked: Staff & service
They refused to give me deposit back after I checked out.

10/10 Excellent

Rami

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice

10/10 Excellent

Sami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice hotel and the staff was amazing
Stayed 6 nights in Dec 2023

10/10 Excellent

Jasmine

Stayed 1 night in Dec 2023

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Traci

Stayed 1 night in Dec 2023

10/10 Excellent

Christiana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

LaYvonne

Liked: Cleanliness, staff & service, amenities
The bed was not made but the staff added clean towels. The toilet paper stand was broken.
Stayed 2 nights in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was a great surprise. Heated pool.
Stayed 1 night in Nov 2023

10/10 Excellent

Alexis, Brown deer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast options
Stayed 1 night in Nov 2023

8/10 Good

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

Brittany

Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Wendy

Stayed 2 nights in Nov 2023

10/10 Excellent

Angi

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, very clean
Stayed 1 night in Nov 2023