Reception
Check availability

Reviews of Hampton Inn & Suites Detroit/Troy

2.5 out of 5
Hampton Inn & Suites Detroit/Troy
100 Wilshire Drive, Troy, MI

Reviews

8.8

Excellent

Rating 10 - Excellent. 587 out of 1001 reviews" "
Rating 8 - Good. 257 out of 1001 reviews" "
Rating 6 - Okay. 75 out of 1001 reviews" "
Rating 4 - Poor. 48 out of 1001 reviews" "
Rating 2 - Terrible. 34 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Rami, Vaughan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place at a great location
Stayed 1 night in May 2024

10/10 Excellent

deborah

Stayed 2 nights in Apr 2024
Response from Matthew Candela AGM on 2024/5/12
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

8/10 Good

Nabil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are nice, polite and responsive, have been staying there for 4 times so far. Recommend it
Stayed 3 nights in Apr 2024
Response from Matthew Candela AGM on 2024/4/5
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

2/10 Terrible

Melinda

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
I paid a decent amount of money for a weekend stay here, and I was disappointed. The wallpaper was peeling up in the room (large chunk) and was black behind it and on the wall... the bathtub fixture fell out when I gave my son a bath and it was black and gunky underneath, the plugs near the beds all didnt even hold the plugs in, they just kept falling out. All that aside, I accidently left my jacket in the coat closet of my room... didnt notice for 4.5 hours when we got home and settled. Upon return it was convienently missing cash that I had in my inner pocket which was zipped (I never zip that pocket). Hope whoever pocketed my nephews birthday money needed it more than I did... I cant prove it though so I cant really do anything about it.
Response from Matthew Candela AGM on 2024/4/7
Thank you for taking the time to review your stay with us and for choosing our hotel. However, my apologies on your experience with our overall services. I am personally using your review with our staff to address the issues that went wrong during your stay with us to correct and improve our overall service! I appreciate your honest feedback about our hotel! We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

Elio, Miami

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
na
Stayed 2 nights in Mar 2024
Response from Matthew Candela AGM on 2024/3/13
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

Austraila

Liked: Cleanliness, staff & service, amenities
Everything was very nice and clean
Stayed 2 nights in Feb 2024
Response from Matthew Candela AGM on 2024/2/24
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Matthew Candela AGM on 2024/2/16
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

Heather

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
I only stayed for 1 night. I came down to take my NCLEX exam. The staff were very helpful in showing me how to find my test site, it was walking distance. Let me keep my car i. The parking lot while I was testing. There was minimal noise, and the bed was very comfortable
Stayed 1 night in Feb 2024
Response from Matthew Candela AGM on 2024/2/9
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

Keena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Matthew Candela AGM on 2024/1/19
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and great breakfast, always had coffee.
Stayed 5 nights in Dec 2023
Response from Matthew Candela AGM on 2024/1/10
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

Jade

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Matthew Candela AGM on 2024/1/5
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can

8/10 Good

Nicholas

Stayed 1 night in Dec 2023
Response from Matthew Candela AGM on 2024/1/5
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

Nikesha

Liked: Cleanliness, staff & service, property conditions & facilities
Love it.
Stayed 1 night in Dec 2023
Response from Matthew Candela AGM on 2024/1/5
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

8/10 Good

Zacqueline

Business traveler
Stayed 5 nights in Dec 2023
Response from Matthew Candela AGM on 2023/12/20
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

6/10 Okay

massimo

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very low standard Hampton in
No clean room service. Only if you order ahead. Very rude receptionist . Good at breakfast very low level… fruit so old , disgusting
Stayed 3 nights in Dec 2023
Response from Matthew Candela AGM on 2023/12/19
Thank you for taking the time to review your stay with us and for choosing our hotel. However, my apologies on your experience with our overall services. I am personally using your review with our staff to address the issues that went wrong during your stay with us to correct and improve our overall service! I appreciate your honest feedback about our hotel! We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

Allen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, comfy bed, solid business center.
Stayed 1 night in Dec 2023
Response from Matthew Candela AGM on 2023/12/10
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

Karen

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, safe
Stayed 1 night in Nov 2023
Response from Matthew Candela AGM on 2023/12/3
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

2/10 Terrible

Mary

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
TERRIBLE
I stayed at Hampton because their beds are supposed to be very comfortable as well as pillows. With that said, my bed was hard, my pillows WAY overstuffed, tv didn't work first two nights, only one person at front desk and couldn't help me, tv was positioned way to left I wasn't comfortable to watch tv like that. The breakfast was extremely minimal, and coffee was always out. I chose to pay more for comfort BUT INSTEAD I got a week of terrible sleep
Stayed 4 nights in Nov 2023
Response from Matthew Candela AGM on 2023/12/3
Thank you for taking the time to review your stay with us and for choosing our hotel. However, my apologies on your experience with our overall services. I am personally using your review with our staff to address the issues that went wrong during your stay with us to correct and improve our overall service! I appreciate your honest feedback about our hotel! We do take pride in catering to our guests' needs the best way we can.

6/10 Okay

Floretta

Liked: Staff & service
I basically gave it a three because there was no room service, we should’ve been told that when booking , the heat was hard to work also you was not able to watch Netflix or any other app, so we had to watch regular tv, or used TV on demand. but the staff was very friendly!
Stayed 2 nights in Nov 2023
Response from Matthew Candela AGM on 2023/12/3
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your honest feedback about our hotel and have passed along your assessment to our staff to better improve our service! We do take pride in catering to our guests' needs the best way we can.

8/10 Good

Roy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the room was nice. We would stay there again. There was always a long wait for the elevators when we were there and the signage for the elevators was very sparse.
Stayed 1 night in Nov 2023
Response from Matthew Candela AGM on 2023/11/29
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

4/10 Poor

Timothy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We flew in from out of town for Thanksgiving. I booked two rooms for my family and asked that we be next to each other. They did the best they could, which wasn’t a big deal. What was a big deal was being stuck right in the middle of a block of rooms for a travel hockey team. There was zero respect for anyone around them and they were loud well into the middle of the night. The first night I called the front desk to see if there were quiet hours and the night replied with “he wasn’t aware of any”. I was dreading the next night because we were having to get up at 3 am to get to the airport and I was already figuring I wouldn’t get any sleep. When I saw it was the same night guy I knew I wouldn’t. This time the hockey parents were loud and partied until about 2am and the front desk did nothing about it. Otherwise the location was fantastic. If we came back I’d probably try the Hilton across the parking lot and see if they aren’t a party hotel.
Stayed 3 nights in Nov 2023
Response from Matthew Candela AGM on 2023/11/29
Thank you for taking the time to review your stay with us and for choosing our hotel. However, my apologies on your experience with our overall services. I am personally using your review with our staff to address the issues that went wrong during your stay with us to correct and improve our overall service! I appreciate your honest feedback about our hotel! We do take pride in catering to our guests' needs the best way we can.

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Matthew Candela AGM on 2023/11/29
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

6/10 Okay

Jason

Traveled with partner
Liked: Staff & service
Showed up got my room went up door was open and smelled bad went back to front desk staff was very helpful gave me different room
Stayed 1 night in Nov 2023
Response from Matthew Candela AGM on 2023/11/15
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed the service of our front desk staff and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. However, my apologies on your experience with our cleaning services. I am personally using your review with our housekeeping manager to address the issues that went wrong during your stay with us to correct and improve our overall service! I appreciate your honest feedback about our hotel! We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

Damian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a fitness center and a pool with easy access to both. They also had the option of getting breakfast as well.
Stayed 2 nights in Nov 2023
Response from Matthew Candela AGM on 2023/11/13
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

Barb

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our weekend travel to the area.
Stayed 1 night in Nov 2023
Response from Matthew Candela AGM on 2023/11/12
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

8/10 Good

Sara

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Matthew Candela AGM on 2023/11/4
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

6/10 Okay

Lynn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frustrated with a smile.
Everything was fine except for a fire alarm at 2 am and had to evacuate the building. Turned out a false alarm. However you had a number of frustrated customers.
Stayed 1 night in Oct 2023
Response from Matthew Candela AGM on 2023/11/1
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your honest feedback about our hotel and have passed along your assessment to our staff to better improve our service! We do take pride in catering to our guests' needs the best way we can.We do apologize for the Alarm and any inconvenience it caused. Guest safety is one of our main concerns during your stay.

10/10 Excellent

AMRO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 1 night in Oct 2023
Response from Matthew Candela AGM on 2023/10/12
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

Michael, Columbus

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location is extremely modern, clean and safe. The staff is friendly and there are plenty of dining options nearby. Very walkable. The breakfast is okay but needs more options like potatoes and sausage, with the eggs and bacon. There should be at least four options of hot food, with turkey and pork sausage. The waffles are excellent and they even have a seasonal pumpkin spice flavor. It’s amazing. The hot tub is fantastic and the pool is immaculate. The other guests were very nice and I can’t say enough about the safety I felt. The in-house toiletries smell great and they even have hairnets at the front desk. The elevators are smooth and are timely. The gym has everything you need for a wonderful workout. I highly recommend this location and am grateful I booked it.
Stayed 1 night in Oct 2023
Response from Matthew Candela AGM on 2023/10/12
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

8/10 Good

Iljong

Stayed 1 night in Oct 2023
Response from Matthew Candela AGM on 2023/10/29
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

8/10 Good

HUI

Traveled with pets, Traveled with family
Liked: Staff & service
The location is good. The staff is very friendly
Stayed 2 nights in Oct 2023
Response from Matthew Candela AGM on 2023/10/14
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

6/10 Okay

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 3 nights in Sep 2023
Response from Matthew Candela AGM on 2023/10/29
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a variety of food available for breakfast and the location is excellent. The internet was very slow and kept kicking me off; it was not reliable. Expedia did not list the location as having a pool; it would have been great to know that we could swim there.
Stayed 2 nights in Sep 2023
Response from Matthew Candela AGM on 2023/10/4
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Matthew Candela AGM on 2023/9/30
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

8/10 Good

Arianne

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Sep 2023
Response from Matthew Candela AGM on 2023/9/30
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

4/10 Poor

Tung

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I choose this hotel since it has the hight rate on Expedia. But it turns out that the front desk of hotel at the entrance is small and it looks like a cheap motel. My room has the musty smell and I feel that the air is not clean and stuffy
Stayed 1 night in Sep 2023
Response from Matthew Candela AGM on 2023/9/25
Thank you for taking the time to review your stay with us and for choosing our hotel. However, my apologies on your experience with our overall services. I am personally using your review with our staff to address the issues that went wrong during your stay with us to correct and improve our overall service! I appreciate your honest feedback about our hotel! We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

CHANG

Business traveler
Good place
Kindly front desk and clean room, facilities.
Stayed 1 night in Sep 2023
Response from Matthew Candela AGM on 2023/9/13
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

Krystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a good spot and very clean
Stayed 1 night in Sep 2023
Response from Matthew Candela AGM on 2023/9/13
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean property. Great location for the event we were attending.
Stayed 1 night in Sep 2023
Response from Matthew Candela AGM on 2023/9/10
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

RONNY, Beach park

Liked: Property conditions & facilities
Cleanliness, service
Stayed 1 night in Sep 2023
Response from Matthew Candela AGM on 2023/9/13
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

Lindsay

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Stay!!
The staff were incredibly friendly from the front desk to housekeeping to the breakfast. The breakfast is amazing! Great quality and offering of eggs, cereal, oatmeal, fruit and waffles! Plus the coffee was delicious. Great value. We found the hotel was very clean, spacious. Beds were very comfortable. Would definitely stay here again!
Stayed 2 nights in Aug 2023
Response from Matthew Candela AGM on 2023/9/7
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

4/10 Poor

David

Stayed 3 nights in Aug 2023
Response from Matthew Candela AGM on 2023/9/7
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your honest feedback about our hotel and have passed along your assessment to our staff to better improve our service! We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

Sam, Richmond Hill

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and close to nice restaurants and a nice mall. Clean and friendly.
Stayed 2 nights in Sep 2023
Response from Matthew Candela AGM on 2023/9/7
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

Keena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Matthew Candela AGM on 2023/9/3
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

Elizabeth, Leesburg

Stayed 3 nights in Aug 2023
Response from Matthew Candela AGM on 2023/9/25
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

6/10 Okay

Christine

Traveled with family
The only thing that I did not like about this property was the smell of the room. My husband checked in first and he did not notice anything however when my daughter and I arrived it had a very musty smell. It was quite strong with that said he too noticed it when we had returned back from dinner. Therefore I assume it may have been caused my the air conditioner.
Stayed 2 nights in Aug 2023
Response from Matthew Candela AGM on 2023/9/1
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your honest feedback about our hotel and have passed along your assessment to our staff to better improve our service! We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close to the intestate and a very huge beautiful mall.
Stayed 4 nights in Aug 2023
Response from Matthew Candela AGM on 2023/9/1
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Since it is a new building, the environment is beautiful. The new staff need to be trained in accommodating guest different billing request.
Stayed 2 nights in Aug 2023
Response from Matthew Candela AGM on 2023/9/1
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Matthew Candela AGM on 2023/8/28
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.