芬蘭區出租度假屋

「Upon arrival, we were greeted by our lovely hosts Chris and Tina. Chris kindly showed us to our Valentina tent for our 3 day stay. The tent was beautifully appointed and had a super comfy bed. Our separate kitchen area had a basket of goodies, which we felt was such a personal touch. The llamas were amazing, roaming freely outside our tent. Tina gave an interesting talk about them, whilst we were able to feed them. Our stay was truly lovely and the sunsets, other wildlife were just the ‘icing on...

「Expedia confirmed my booking and took payment. Around two hours later, the host cancelled because of “an error with the calendar” — for a stay that was due the very next day. That alone was bad enough, but the refund process made it worse. It took two days and three phone calls to Expedia to chase a proper refund, after the first refund shown was only partial. So I was left with no accommodation, wasted time, unnecessary stress, and then had to fight to get back the money I should never have...

「Perfect, clean and excellent communication.」

「Extremely disappointed. Advertised as one thing (apparently Hotels.com won’t let me say what, so I have had to re word my initial complaint), when I checked in, I was given something completely different. Suffice to say, when I booked I was not expecting to be staying in a bedroom in someone’s house. Unable to get a refund dispute the proof I supplied that the booking was misrepresented. Please avoid Hotels,com are fantastic, had countless enjoyable experiences when booking with them. This...