Exterior

Reviews of The Henderson Beach Resort & Spa

5 out of 5
The Henderson Beach Resort & Spa
200 Henderson Resort Way, Destin, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 744 out of 1001 reviews" "
Rating 8 - Good. 134 out of 1001 reviews" "
Rating 6 - Okay. 65 out of 1001 reviews" "
Rating 4 - Poor. 36 out of 1001 reviews" "
Rating 2 - Terrible. 22 out of 1001 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

JONATHAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exclusive. Quiet and away from the mainstream. Easy access and reliable service and staff.
Stayed 4 nights in Apr 2024
Response from John Carns on 2024/4/24
We are thrilled you were able to take part in all of the great amenities our beautiful resort has to offer! Thank you for your kind words about your trip to The Henderson Beach Resort. We hope we can welcome you back very soon.

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a marvelous time! Our room was lovely! People were nice and friendly!!!
Stayed 1 night in Apr 2024
Response from John Carns on 2024/4/24
Thank you so much for your kind review. From those who stay on property to those who just come for a drink, we strive to give all of our guest the best experience! We are so glad you were able to walk the resort and view all of our local artwork. We hope we can welcome you back to The Henderson Beach Resort soon!

10/10 Excellent

Janitze

Liked: Cleanliness, staff & service, property conditions & facilities
Response from JP on 2024/4/17
Your rating is incredibly appreciated and motivates us to continue providing excellent service. We hope to have the pleasure of welcoming you back soon.

4/10 Poor

Lauren

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
I had such high hopes for this resort. So pretty. Looked high end. But the staff were very disorganized. Communication was a disaster. Everything was slow. The food was mediocre at best. Took two hour to be served at their restaurant. A lot of waiting time. Very expensive good that was either over cooked or undercooked. Couldn’t get them to fill our shampoo in the shower until I walked out at asked housekeeping in the hall for a bottle of it in my robe. Dusty dirty rooms. Hair ties under the bed. Hair in the corners. Bees nest on the decks. Just not very well managed. The managers tried very hard to accommodate us when we got frustrated with the service and food issues. But, their staff was not good. So things promised didn’t actually happen. I even have to give this resort a 1 star for privacy issues. Even with the do not disturb sign on the door. The housekeeping would try to come in. Sometimes with out knocking. Or wouldn’t give enough time to jump up and stop them. Trying to come in the room at 8:30 in the morning. We even get walked in on when showering. Very disturbing. This happened all week even after we complained.
Stayed 6 nights in Apr 2024
Response from JP on 2024/4/17
Thank you for taking the time to provide us with your feedback. We are deeply sorry to hear that your experience did not meet the high standards we strive to uphold. Please accept our sincerest apologies for the issues you encountered during your stay.We appreciate your comments on the beauty and aesthetics of our resort, but we understand that the service and management aspects significantly impacted your overall experience. It is clear we fell short in several areas, including staff organization, communication, dining service, and housekeeping.Please be assured that we take your observations seriously and have addressed these concerns with our management team to ensure they are not repeated. We are committed to improving our training and procedures to better serve our guests.

10/10 Excellent

Monica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, lots of things to do off property, too like shopping. The beach was very close within walking distance. Beautiful views and nice restaurants. I recommend! Wish my room had a long mirror but other than that very happy with my stay.
Stayed 4 nights in Apr 2024
Response from JP on 2024/4/17
Thank you for sharing your lovely feedback with us! We are delighted to hear that you enjoyed the beauty of our property, the proximity to the beach, and the variety of activities available nearby. It’s always a pleasure to know that our guests appreciate the views and dining experiences we offer.We appreciate your suggestion regarding the long mirror in the room. We are continually looking for ways to improve and make our guests' stays even more comfortable, and your feedback is invaluable in this process.Thank you once again for your recommendation, and we are so glad you were happy with your stay overall. We look forward to welcoming you back soon, hopefully with all your expectations fully met next time!

2/10 Terrible

Debra

Stayed 2 nights in Mar 2024

8/10 Good

Sara

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The front desk staff was pretty rude. And they had the cheapest toilet paper! However, the rest of the staff was wonderful. The grounds and the beach are beautiful and spotless. The resort was clean and beautifully decorated. The bed was super comfortable as were the robes. Lots of near by places to shop and eat. My daughter and I had a wonder vacation stay. We will definitely be coming back!
Stayed 3 nights in Apr 2024
Response from JP on 2024/4/17
Thank you for taking the time to share your feedback with us. We are so pleased to hear that you and your daughter had a wonderful vacation and enjoyed many aspects of our resort, from the comfortable amenities to the beautiful grounds and convenient location.However, we are truly sorry to hear about your experience with the front desk staff and the quality of our toiletries. Please accept our sincerest apologies for any discomfort these issues may have caused. We value your feedback and are addressing these points with the relevant departments to ensure that we meet the high standards expected by our guests.We are grateful that these aspects did not overshadow your overall experience and that you would consider returning to our resort. We look forward to welcoming you back and ensuring your next stay is even more enjoyable and fulfilling.Thank you again for your constructive comments. We are committed to providing you with the best possible service and experience.

6/10 Okay

Byron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1. Valet, easy parking. 2. The place was great but the breakfast was really pricey and we just couldn't get our room to get cool. The down comforter was way too hot for a room that seemed to never get below 70. The thermostat said it was actually down to 65 but it had to be incorrect. We keep the temperature at our house at 67. There's no way it was an actual 65° in that room. 3. I knew it was a luxury hotel but we were inquiring about some drinks and some type of candy. I asked if they had any type of vending and the guy to front desk reminding me it was a luxury hotel and they wouldn't allow a vending machine on the property. He come across a little offensive. We travel a lot now that our children are grown and more than likely will never return. 4. There's also a $45 a day resort fee which we were not made aware of. I was not sweating paying the fee, but had no We were paying that till after we left.
Stayed 4 nights in Apr 2024
Response from John Carns on 2024/4/24
We are so pleased that you enjoyed your visit! I appreciate your kind feedback. Please know that I will personally address the comments related to our onsite AV Company. I do hope you will give us another chance to make up for our shortfalls and provide the seamless service that we strive for. We certainly hope to welcome you back to The Henderson in the very near future.

10/10 Excellent

Barry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff very helpful and friendly.
Stayed 3 nights in Apr 2024

10/10 Excellent

Martha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love The Henderson. We will be returning💗
Stayed 3 nights in Mar 2024

8/10 Good

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good.
Stayed 3 nights in Apr 2024

10/10 Excellent

Chad

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay and will return! We were comfortable and felt lucky to vacation at such a lovely place.
Stayed 5 nights in Apr 2024
Response from John Carns on 2024/4/10
Thank you for your stellar review from your visit this summer, and taking a moment to share your comments and feedback. We look forward to welcoming you back to cool off in the Gulf of Mexico at The Henderson Beach Resort soon again!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome facility and value
Stayed 2 nights in Apr 2024

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful grounds!
Stayed 1 night in Apr 2024

10/10 Excellent

Rachel

Stayed 3 nights in Mar 2024

6/10 Okay

Phillip, Coal Grove

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a congested area and there is active construction at the property. It’s not much of a value compared to Watercolor or Seaside home rental where you get better beach and atmosphere. Staff was great though.
Stayed 4 nights in Mar 2024
Response from John Carns on 2024/4/10
Thank you for taking the time to share your feedback from your recent trip. We are happy to hear that you had a wonderful visit aside from our initial mishap. I cannot begin to express enough how sorry I am for the challenges that you encountered. I do hope you will give us another chance to make up for our shortfalls and provide the seamless service that we strive for.

10/10 Excellent

Omar

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was AMAZING
Stayed 2 nights in Mar 2024
Response from John Carns on 2024/4/10
Thank you so much for taking the time to review The Henderson Beach Resort! We are delighted to hear that you had such a great getaway. We hope that you will come and visit us again soon.

10/10 Excellent

Garrett

Stayed 3 nights in Mar 2024

8/10 Good

ARBEN

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Is clean property, has 3 different pools, small gym, dinner are okay, but they’re better options out of property. Careful with the bartenders in Horizon bar. Looks romantic in the night. Is few min away from the beach, if you want sand only they’re better options and cheaper. Maybe I can will comeback
Stayed 1 night in Mar 2024
Response from John Carns on 2024/4/2
Thank you for sharing the feedback on your most recent stay at The Henderson. I truly apologize that we did not meet your expectations and provided the seamless service we strive for. I hope you give us another chance to welcome you back to The Henderson and make up for our shortfalls.

8/10 Good

Roberta

Stayed 3 nights in Mar 2024

10/10 Excellent

Annika

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel staff, well maintained property near picture perfect beach
Stayed 3 nights in Mar 2024
Response from John Carns on 2024/4/2
Thank you so much for taking the time to review The Henderson Beach Resort! We are so glad we could exceed your expectations across all facets of the resort. We hope that you will come back again soon to enjoy the first class experience that only The Henderson Beach Resort has to offer!

10/10 Excellent

Jakub

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for kids with excellent costumer service
Stayed 2 nights in Mar 2024
Response from John Carns on 2024/4/2
Thank you for sharing your experience with us as well as other travelers! We are delighted to hear that our staff exceeded your expectations and I will personally share your kind words with Dulce, Erik, Manny & Patrick! We cannot wait to welcome you and your girlfriend back to The Henderson Beach Resort very soon!

2/10 Terrible

Brent

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nobody that worked at the front desk actually knew where my room was
Stayed 1 night in Mar 2024
Response from John Carns on 2024/4/29
Thank you for providing us with feedback from your recent stay. While I am pleased to hear that you enjoyed our property, please accept our apologies for the noise you experienced from our neighboring business. We have attempted to reach out to further discuss the service issues you encountered within the resort. I do hope that you will give us another chance to make up for our shortfalls and provide the seamless service that we strive for here at The Henderson.

2/10 Terrible

Stephen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in was terrible. Front desk was not helpful and put my children on the couch because they couldn’t give us the room we booked. Valet is 5 star but front desk had a bag full of can’t do and won’t do 0 stars. I don’t recognize this place after all of these years staying here
Stayed 1 night in Mar 2024

10/10 Excellent

DAVID

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food service can be a little slow but overall place is great for kids
Stayed 4 nights in Mar 2024
Response from John Carns on 2024/4/2
Thank you for taking a moment to share your review! We are delighted you enjoyed a pleasant visit and look forward to welcoming you back. Sincerely,

10/10 Excellent

Anthony

Stayed 3 nights in Mar 2024
Response from JP on 2024/4/17
Your rating is a clear indication that you had a positive experience, and it inspires us all to continue delivering exceptional service. We look forward to the opportunity to welcome you back to our resort in the future.

6/10 Okay

Dusko

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Multiple pool options and the resort grounds are really nice.
Stayed 1 night in Mar 2024
Response from John Carns on 2024/4/2
We are thrilled you were able to take part in all of the great amenities our beautiful resort has to offer! Thank you for your kind words about your trip to The Henderson Beach Resort. We hope we can welcome you back very soon.

10/10 Excellent

Gino

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing and clean
Stayed 3 nights in Mar 2024

8/10 Good

Ollie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

Cheryl C, Oakdale

Stayed 4 nights in Mar 2024

8/10 Good

Julie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish I had been told about construction on premises and continuous noise (A/C maybe) was distracting
Stayed 1 night in Mar 2024
Response from John Carns on 2024/3/25
Thank you for taking the time to share your feedback from your recent trip. We are happy to hear that you had a wonderful visit aside from our initial mishap. I cannot begin to express enough how sorry I am for the challenges that you encountered. I do hope you will give us another chance to make up for our shortfalls and provide the seamless service that we strive for.

10/10 Excellent

Josy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and location. Will definitely come back.
Stayed 1 night in Mar 2024
Response from John Carns on 2024/3/25
Thank you for taking a moment to share your review! We are delighted you enjoyed a pleasant visit and look forward to welcoming you back.

2/10 Terrible

Michelle

Stayed 6 nights in Mar 2024

6/10 Okay

Dace

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
🌞
Stayed 3 nights in Mar 2024

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room wasn't as pristine as I had expected for the price. We had a hole on one side of one of the beds and that was unfortunate. One phone in the room didn't work and you couldn't call down to the staff. Room service was too expensive, but that's normal.
Stayed 4 nights in Mar 2024
Response from John Carns on 2024/3/12
Thank you for sharing the feedback on your most recent stay at The Henderson. I truly apologize that we did not meet your expectations and provided the seamless service we strive for. I hope you give us another chance to welcome you back to The Henderson and make up for our shortfalls.

10/10 Excellent

Noreen

Traveled with partner
Excellent resort.
Stayed 6 nights in Mar 2024

8/10 Good

DEEPAK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have given a 5 star rating but was surprised and disappointed that was asked to pay $50 extra if I wanted a 2 hour late checkout. They did allow a 1 hour delay free
Stayed 2 nights in Feb 2024
Response from John Carns on 2024/3/12
Thank you so much for taking the time to review The Henderson Beach Resort! We are delighted to hear that you had such a great getaway. When you next visit, please add your extension at the time of your booking. During peak season, we are committed to delivering our rooms to other guests at 4 p.m. We hope that you will come and revisit us soon.

10/10 Excellent

Amber

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Joseph P

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property, excellent staff, amazing food and service.
Stayed 3 nights in Feb 2024
Response from John Carns on 2024/3/5
We appreciate you taking a moment to review your recent visit! We are delighted to hear that our staff exceeded your expectations. We hope we can welcome you back to The Henderson soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best breakfast ive had in a long time!!
Stayed 4 nights in Feb 2024
Response from John Carns on 2024/3/25
We appreciate you taking a moment to review your recent visit! We are delighted to hear that our staff exceeded your expectations. We hope we can welcome you back to The Henderson soon!

10/10 Excellent

Debra, Montgomery

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is absolutely beautiful. The only thing that needs improvement would be the wait staff in the restaurant Primrose. Specifically the morning breakfast waitresses. I still left gratuity only because I’m a good person.
Stayed 3 nights in Feb 2024
Response from John Carns on 2024/2/28
Thank you for taking time out of your busy schedule to share feedback regarding your recent visit to The Henderson. While I am truly pleased that you enjoyed our pools and Spa service, I cannot express how sorry I am for the challenges you encountered during your recent visit to The Henderson Beach Resort. However, I do hope you will give us another chance to compensate for our shortfalls and provide the seamless service we strive for.

10/10 Excellent

Trevor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was refreshingly polite, always smiling, and genuinely interested exceeding our expectations. The room was light and fresh, very relaxing.
Stayed 1 night in Feb 2024
Response from John Carns on 2024/2/28
Thank you for your stellar review from your visit this summer, and taking a moment to share your comments and feedback. We look forward to welcoming you back to cool off in the Gulf of Mexico at The Henderson Beach Resort soon again!

6/10 Okay

Oleksandra

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Maureen, concord

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the pool ...lazy river at night!
Stayed 6 nights in Feb 2024
Response from John Carns on 2024/2/19
Thank you for taking the time to review The Henderson Beach Resort. We are delighted to hear that you enjoyed all the amenities that our beautiful resort has to offer! The lazy river is definitely always a huge hit with the kids. Please come back and visit us again soon!

6/10 Okay

Thomas

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Was not told that half the pools were closed prior to arrival, also was not told there was an additional $25 a day parking fee on top of the resort fee
Stayed 6 nights in Feb 2024
Response from John Carns on 2024/2/19
Thank you for your review and comments. We greatly appreciate our guest's feedback to evaluate our service to you. The Henderson does have a resort fee and additional parking fee for limited self-parking at 25 per night or valet for 35 per evening. Our Resort Fee is 45 per night plus tax. Like many resorts, keeping parking and resort fees separate from your room rate for the service that is provided is standard practice, and we also follow this standard.

10/10 Excellent

Dominique D

Liked: Cleanliness, staff & service, property conditions & facilities
I love the property it was nice, staff was helpful and I’ll definitely be back here soon.
Stayed 2 nights in Feb 2024
Response from John Carns on 2024/2/19
Thank you so much for taking the time to review The Henderson Beach Resort! We are so glad we could exceed your expectations across all facets of the resort. We hope you will come back again soon to enjoy the first-class experience we strive to offer.

10/10 Excellent

Tammy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of our favorite place to stay we go several times a year. This particular trip was in January and my husband surprised me for my birthday with a stay at Henderson Resort. When the receptionist found out it was my birthday, she had a bottle of champagne and two flutes delivered to our room. Just a courtesy. So very kind! They have something new since our last stay, there is now a Starbucks machine that will make you a fresh coffee or a chai latte in no time for no additional charge! The rooms are beautiful with a beach-y look , very comfortable bed and temperature control.
Stayed 2 nights in Jan 2024
Response from John Carns on 2024/2/19
We are delighted to hear your enjoyed your recent stay here with us at The Henderson Beach Resort. Thank you so much for taking the time to share your review with other travelers. We hope that you will come back and visit us again soon!

10/10 Excellent

Greg

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, but for the price point, l believe a nice bar of soap in the shower should be expected not push button dispensers.
Stayed 4 nights in Feb 2024
Response from John Carns on 2024/2/19
We are thrilled you were able to take part in all of the great amenities our beautiful resort has to offer! Thank you for your kind words about your trip to The Henderson Beach Resort. We hope we can welcome you back very soon.