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Reviews of Revel Hotel Des Moines Urbandale, Tapestry Collection by Hilton

4.5 out of 5
Revel Hotel Des Moines Urbandale, Tapestry Collection by Hilton
11211 Hickman Rd, Urbandale, IA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 311 out of 412 reviews" "
Rating 8 - Good. 60 out of 412 reviews" "
Rating 6 - Okay. 27 out of 412 reviews" "
Rating 4 - Poor. 7 out of 412 reviews" "
Rating 2 - Terrible. 7 out of 412 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice
Stayed 3 nights in Apr 2024

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 4 nights in Apr 2024
Response from Cameron N. (Assistant Chief Operating Executive) on 2024/4/29
Thank you so much for the feedback. We hope to see you again soon!

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property if staying in the Urbandale/West Des Moines area. Modern, immaculate, well-maintained, tastefully decorated. Spacious rooms with convenient electrical outlets and USB ports in the headboards. Spotless modern bathrooms with great water temp and pressure, nice bath products, illuminated mirror over the sink. Great location, ample free off-street parking, card access building and rooms. Nice big bar/breakfast area with good complimentary breakfast including eggs, meats, potatoes, bakery items, cereal, fruit, and more. Friendly staff. Front desk told me the property was completed gutted and redone 4 years ago - it looks brand new. Highly recommend.
Stayed 2 nights in Apr 2024
Response from Cameron N. (Assistant Chief Operating Executive) on 2024/4/29
Thank you so much for the feedback. We hope to see you again soon!

8/10 Good

Katie

Traveled with group, Traveled with family
Liked: Staff & service, property conditions & facilities
This hotel is decent, nice, pretty clean, although there was someone else's hair on the lamp in our room, which brings onto question the level of cleanliness in the most important area, the guests rooms, but I have to say it's the least nice Hilton hotel I've ever been to. I usually love Hilton's various different collection hotels. And this was fine but I'd take any of the other Hilton hotels I've stayed at over the Revel. It was a very base, basic hotel. Nothing was outstanding except the man at the front desk when we checked in. He was great, friendly, helpful and welcoming. We had breakfast before we left and it was alright but could have been better. It too was very basic, nothing exceptional.
Stayed 1 night in Apr 2024
Response from Cameron N. (Assistant Chief Operating Executive) on 2024/4/29
Thank you so much for the feedback. We hope to see you again soon!

10/10 Excellent

Darrell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 1 night in Apr 2024
Response from Cameron N. (Assistant Chief Operating Executive) on 2024/4/29
Thank you so much for the feedback. We hope to see you again soon!

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay
Stayed 1 night in Apr 2024
Response from Cameron N. (Assistant Chief Operating Executive) on 2024/4/29
Thank you so much for the feedback. We hope to see you again soon!

10/10 Excellent

Brianna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly impressed; truly enjoyed my stay
Stayed 1 night in Apr 2024
Response from Cameron N. (Assistant Chief Operating Executive) on 2024/4/29
Thank you so much for the feedback. We hope to see you again soon!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Bonnibel - Front Desk Supervisor on 2024/4/3
Thank you for your review!

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, newly renovated, very comfortable and the staff was very helpful!
Response from Cameron N. (Assistant Chief Operating Executive) on 2024/3/29
Thank you for staying with us here at The Revel Hotel! We appreciate your feedback!

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and rooms. Great price. Breakfast was awesome. Would recommend
Stayed 2 nights in Feb 2024
Response from Bonnibel - Front Desk Supervisor on 2024/2/29
Thank you for your 5/5 review!

2/10 Terrible

Paul

Stayed 2 nights in Dec 2023
Response from Cameron N. (Assistant Chief Operating Executive) on 2024/3/1
I am sorry to hear that we missed the mark on this. Id love to hear more about your experience. Please feel free to reach out and share about it with me at cnash@hoari.com

10/10 Excellent

Taylor

Stayed 1 night in Dec 2023
Response from Bonnibel - Front Desk Supervisor on 2024/1/4
Thank you for taking the time to leave a 5/5 review!

10/10 Excellent

Joel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Bonnibel - Front Desk Supervisor on 2023/12/27
Thank you for your review!

10/10 Excellent

MARK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice value for our stay.
Stayed 1 night in Dec 2023
Response from Bonnibel - Front Desk Supervisor on 2023/12/27
Thank you for taking the time to leave us a review! We're glad you enjoyed your stay.

10/10 Excellent

Eileen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Rooms could not regulate a temperature. It was either too cold or too hot 🔥
Stayed 2 nights in Dec 2023
Response from Bonnibel - Front Desk Supervisor on 2023/12/27
Thank you for the 10/10 review! We'll have maintenance take a look at the rooftop unit for that room.

10/10 Excellent

Mary

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so helpful. We have stayed many other places recently with subpar service. Room is quite nice with excellent remodel decor and hardware. Will be back!
Stayed 1 night in Nov 2023
Response from Bonnibel - Front Desk Supervisor on 2023/12/5
Thank you so much for your 5/5 review! We've passed your kind words onto our staff.

10/10 Excellent

Katherine, Bethesda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Revel is a great find. Breakfast with the stay, super friendly staff.
Stayed 3 nights in Nov 2023
Response from Bonnibel - Front Desk Supervisor on 2023/12/5
We're happy to hear you enjoyed your stay with us! Thank you for taking the time to leave a review.

10/10 Excellent

Jacky

Stayed 1 night in Oct 2023
Response from Bonnibel - Front Desk Supervisor on 2023/12/5
Thank you for your review!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Bonnibel - Front Desk Supervisor on 2023/11/8
Thank you for your 5/5 review! We hope to see you again!

10/10 Excellent

Derek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to everything's
Stayed 1 night in Oct 2023
Response from Bonnibel - Front Desk Supervisor on 2023/10/25
We appreciate your review! Thank you!

10/10 Excellent

connie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will recommend the revel hotel to family and friends. The nicest hotel we have stayed in years. A big compliment to the staff.
Stayed 1 night in Oct 2023
Response from Bonnibel - Front Desk Supervisor on 2023/10/25
Thank you for your review! Your comments are really appreciated by our team!

10/10 Excellent

Clarissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Revel is very nice
Revel is definitely one of the nicer hotel in this state I would highly recommend staying here
Stayed 2 nights in Oct 2023
Response from Brian F. Front Desk Executive on 2023/10/20
Thank you for your feedback! We hope that you will be staying with us again soon!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 3 nights in Sep 2023
Response from Brian F. Front Desk Executive on 2023/10/9
Thank you for your feedback! We hope that you will be staying with us again soon!

10/10 Excellent

Matthew

Stayed 1 night in Sep 2023
Response from Brian F. Front Desk Executive on 2023/10/18
Thank you for your feedback! We hope that you will be staying with us again soon!

8/10 Good

David, MEDFIELD

Liked: Amenities, property conditions & facilities
Cleaning service was mediocre at best. Bar service was non-existant during open bar hours.
Response from Brian F. Front Desk Executive on 2023/9/19
Thank you for your feedback and we apologize that you were not fully satisfied with your most recent visit. We do hope that you will come back and give us another opportunity to improve upon your last stay.

10/10 Excellent

Tomas, Chicago

Stayed 2 nights in Sep 2023
Response from Bonnibel - Front Desk Supervisor on 2023/11/8
Thank you so much for your review!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Bonnibel - Front Desk Supervisor on 2023/9/17
We appreciate you taking the time to leave us a review!

10/10 Excellent

Lisa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel stay!!! Thank you to the thoughtful team that made our anniversary weekend extra special!!! The room was spotless, the breakfast was delicious, and the customer service was second-to-none! We will definitely stay here again in the future.
Stayed 1 night in Sep 2023
Response from Brian F. Front Desk Executive on 2023/9/6
Thank you for your feedback! We hope that you will be staying with us again soon!

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Cleanliness is so important, showing that you care about your facility goes a long way. Fitness area is essential and putting things in place to help keep the area tidy . A+
Stayed 1 night in Sep 2023
Response from Brian F. Front Desk Executive on 2023/9/4
Thank you for your feedback! We hope that you will be staying with us again soon!

10/10 Excellent

Gina

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like Hilton properties because most are now dog friendly. This one was clean and quiet. The front desk staff was friendly and helpful. The property was well maintained.
Stayed 1 night in Sep 2023
Response from Brian F. Front Desk Executive on 2023/9/4
Thank you for your feedback! We hope that you will be staying with us again soon!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Brian F. Front Desk Executive on 2023/9/4
Thank you for your feedback! We hope that you will be staying with us again soon!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Brian F. Front Desk Executive on 2023/9/2
Thank you for your feedback! We hope that you will be staying with us again soon!

10/10 Excellent

Gina

Stayed 1 night in Aug 2023
Response from Bonnibel - Front Desk Supervisor on 2023/9/17
Thank you for your review!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great location clean and quiet
Stayed 2 nights in Aug 2023
Response from Brian F. Front Desk Executive on 2023/8/21
Thank you for your feedback! We hope that you will be staying with us again soon!

10/10 Excellent

oscar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed all the hotel had to offer from the outdoor patio to the bar and restaurant. Really liked it was close to the highway and 20 mins away from downtown Des Moines. Rooms were clean - fridge in the room didn't keep our drinks cold but not a big deal for us. Would absolutely be back for another stay.
Stayed 1 night in Aug 2023
Response from Bonnibel - Front Desk Representative on 2023/9/9
Thank you for your review! We're glad to know you enjoyed your time with us. We'll have our maintenance team take a look at the fridge that was in your room.

10/10 Excellent

Dawn

Stayed 2 nights in Aug 2023
Response from Brian F. Front Desk Executive on 2023/8/17
Thank you for your feedback! We hope that you will be staying with us again soon!

2/10 Terrible

Adam

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Aug 2023
Response from Brian F. Front Desk Executive on 2023/8/17
Thank you for your feedback and we apologize that you were not fully satisfied with your most recent visit. We do hope that you will come back and give us another opportunity to improve upon your last stay.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Brian F. Front Desk Executive on 2023/8/14
Thank you for your feedback! We hope that you will be staying with us again soon!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Brian F. Front Desk Executive on 2023/8/14
Thank you for your feedback! We hope that you will be staying with us again soon!

10/10 Excellent

Ashton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well kept and the rooms are gorgeous. Liked the farming decorations and breakfast was lovely.
Stayed 1 night in Aug 2023
Response from Brian F. Front Desk Executive on 2023/8/12
Thank you for your feedback! We hope that you will be staying with us again soon!

2/10 Terrible

Eric

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Brian F. Front Desk Executive on 2023/8/10
Thank you for your feedback and we apologize that you were not fully satisfied with your most recent visit. We do hope that you will come back and give us another opportunity to improve upon your last stay.

10/10 Excellent

Joscelyne

Stayed 1 night in Jul 2023
Response from Brian F. Front Desk Executive on 2023/8/21
Thank you for your feedback! We hope that you will be staying with us again soon!

10/10 Excellent

Karin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is new and modern, and the accommodations are great! Right off the Insterstate, so it’s easy to mive around, and yet quiet.
Stayed 2 nights in Jul 2023
Response from Brian F. Front Desk Executive on 2023/7/31
Thank you for your feedback! We hope that you will be staying with us again soon!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay.
Stayed 2 nights in Jul 2023
Response from Brian F. Front Desk Executive on 2023/7/31
Thank you for your feedback! We hope that you will be staying with us again soon!

6/10 Okay

Ruth

Liked: Cleanliness, property conditions & facilities
The hotel seemed to be understaffed and untrained. For the price of the hotel room, I expect more.
Stayed 1 night in Jul 2023
Response from Brian F. Front Desk Executive on 2023/7/31
Thank you for your feedback and we apologize that you weren't fully satisfied with your visit. We do hope that you will give us another chance in the future to improve upon your last stay.

6/10 Okay

Jessica

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff, though very nice, did not seem to know what they were doing and there was a lot of miscommunication about things.
Stayed 2 nights in Jul 2023
Response from Brian F. Front Desk Executive on 2023/7/27
Thank you for your feedback and we apologize that you weren't fully satisfied with your visit. We do hope that you will give us another chance in the future to improve upon your last stay.

4/10 Poor

Donald

Liked: Cleanliness
Disliked: Property conditions & facilities
The temperature in the facility was consistently too hot, and the air con in the room was not easy to program and never stayed cool.
Response from Brian F. Front Desk Executive on 2023/7/25
Thank you for your feedback and we apologize that you weren't fully satisfied with your visit. We do hope that you will give us another chance in the future to improve upon your last stay.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Brian F. Front Desk Executive on 2023/7/25
Thank you for your feedback! We hope that you will be staying with us again soon!

6/10 Okay

Sean

Stayed 1 night in Jul 2023
Response from Brian F. Front Desk Executive on 2023/7/24
Thank you for your feedback. We hope you choose to stay with us again.

8/10 Good

Ivars

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice modern spacious quiet room..good experience!
Nice spacious room with very little noise from neighboring rooms or floors. AC system was excellent: cooled my room quickly and almost noiseless! Grounds, rooms, lobby and restaurant was nice clean and well maintained.. overall a very nice experience.
Stayed 1 night in Jul 2023
Response from Bonnibel ~ Front Desk Supervisor on 2023/7/23
Thank you for the 8/10 review! We're glad to know you enjoyed your stay with us at the Revel and we hope to see you again!