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Reviews of Holiday Inn Express & Suites Englewood Denver South, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Englewood Denver South, an IHG Hotel
10535 El Diente Ct, Englewood, CO

Reviews

8.4

Very Good

Rating 10 - Excellent. 22 out of 39 reviews" "
Rating 8 - Good. 7 out of 39 reviews" "
Rating 6 - Okay. 6 out of 39 reviews" "
Rating 4 - Poor. 1 out of 39 reviews" "
Rating 2 - Terrible. 3 out of 39 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Curtis, Albuquerque

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TV channels were limited
Stayed 5 nights in May 2024

8/10 Good

Armand

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Both the pool and hot tube were unavailable.
Stayed 2 nights in May 2024
Response from RM on 2024/5/12
Hi Amanda, thanks for your feedback. Unfortunately, we do not have a hot tub but we are working to get the pool opened as soon as possible.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was out of order but everything else was good
Stayed 3 nights in May 2024
Response from RM on 2024/5/12
Hi Mathew, Thank you for your feedback. The pool is opening soon and we appreciate your patience while it was out.

10/10 Excellent

Daisy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family trip recommended
Stayed 4 nights in May 2024
Response from RM on 2024/5/12
Thank you! We are glad you enjoyed your stay with us!

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient for our one-night stay! Would definitely stay again. Great breakfast and loved the 24-hour front desk.
Stayed 1 night in May 2024
Response from RM on 2024/5/12
Hi Lindsey,Thank you for your review and were happy to hear that you enjoyed your stay!

8/10 Good

Christina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing I was bummed about is the fact the pool was out of order. Other than thay, everything was good
Stayed 2 nights in May 2024
Response from RM on 2024/5/12
Thank you for your feedback! We will have the pool open and running for you next time!

6/10 Okay

Sylvia, san jose

Traveled with family
Liked: Cleanliness, property conditions & facilities
Reading the reviews - interestingly they’re either 10 or 6. The 6 is all because of the breakfast. All the 6 were addressed and will be resolved accordingly. But it’s still happening. Yes, I’m giving them a 6. We stayed for 3 nights /3 breakfast. Those 3, the attention of the front desk was called because the hot foods needs refilling. There’s only one employee and she’s doing everything. The 3rd day, there’s no one there . I overheard a couple, the guy would like to leave. The lady said “it’s all paid for”. Profits over services
Stayed 3 nights in May 2024
Response from RM on 2024/5/12
Hi Sylvia, thanks for your feedback, we are working on improving our breakfast each and every day and will continue to improve.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in May 2024
Response from RM on 2024/5/12
Thank you!

10/10 Excellent

Douglas

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff friendly competent
Stayed 1 night in May 2024
Response from The team at Holiday Inn Express Englewood on 2024/5/12
Thank you, we appreciate it!

10/10 Excellent

Pedro

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from RM on 2024/5/12
Thank you!

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good with exception of dining area. Came down for breakfast at 915 and there was no clean tables.
Stayed 1 night in Apr 2024
Response from RM on 2024/5/12
Hi Lori,Thank you for your review and we will be sure to improve on this feedback for the breakfast attendants.

10/10 Excellent

Laith

Liked: Cleanliness, staff & service, property conditions & facilities
Ty
Stayed 1 night in Apr 2024
Response from RM on 2024/5/12
Hi Laith, Thank you for your 5 star review we hope to see you again soon.

8/10 Good

Savannah

Traveled with group
Liked: Cleanliness, staff & service
Awesome place but no restaurant on site
Stayed 1 night in Apr 2024
Response from RM on 2024/5/12
Hi Savannah thanks for your great review. Next time be sure to check out our neighboring restaurant, Hacienda, for great food to improve your stay.

6/10 Okay

Michele

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
The rooms were great. Very clean and comfortable. I was disappointed with the breakfast options. Also the pool is COMPLETELY closed and has been for awhilenit sounds like. That was one of the first things i look for when finding a place to stay and a heads up would have been helpful in that booking decision. Otherwise it was a great stay!
Stayed 3 nights in Apr 2024
Response from Rica Rendon, Regional Sales Director on 2024/4/24
Dear Michele,We are pleased to hear that you had a positive experience with us and would like to take the opportunity to share that our pool renovation is soon to complete to provide a better experience for our valued guests such as you are. We appreciate your business and hope to see you again soon!

2/10 Terrible

James

Stayed 1 night in Apr 2024

10/10 Excellent

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was easy going. The place was cozy.
Stayed 5 nights in Apr 2024
Response from Rica Rendon, Regional Sales Director on 2024/4/24
Dear Douglas,It's great to hear that you had a positive experience with us. We appreciate your business and hope to see you again soon!

6/10 Okay

Taylor

Traveled with partner
Liked: Cleanliness, property conditions & facilities
We definitely did not hate our stay, however I wish I would’ve been aware of a few things before we did book this hotel. Before details, we did not have a bad stay by any means. The very few interactions we had with staff were pleasant, the hotel was clean, the hotel was comfy. It was just a very average experience. First, it’s very noticeable they have a lack of employees. The employees who showed up were definitely nonstop working. I can assure you they don’t get paid enough to do the jobs of 3 people they were doing. The staff was all working as a team and would do anything you asked. That’s fault of the establishment not the employees. We never once had housekeeping come. One time was definitely my fault cause I left the do not disturb sign out. We saw them in the hall but they never made it to our rooms. I’m sure that has to do with staffing as well. Now I wish I did know the breakfast would never be stocked. I never once was at a place where everything was available. We ended up not utilizing the free breakfast because nothing was ever there, that was something I wish I knew. We also were never able to connect to internet or get anything but Netflix to work on the TV. Someone did try to help and she is who showed us we could use Netflix, but the options are limited. The snacks and drinks definitely need some more options. There was no water which I found weird. All in all, it’s definitely Italy an understaffed new hotel. It’s clean, it’s affordable, it was safe.
Stayed 4 nights in Apr 2024
Response from Rica Rendon, Regional Sales Director on 2024/4/24
Dear Taylor,We understand that our services did not meet your expectations, and we want to assure you that we will take steps to improve our services. We value your feedback and appreciate the opportunity to learn and grow from it.Once again, we apologize for any inconvenience that we may have caused you and hope to have the opportunity to make things right. Thank you for taking the time to leave us a review and for bringing this matter to our attention.

8/10 Good

daisy

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
✌
Stayed 2 nights in Apr 2024
Response from Rica Rendon, Regional Sales Director on 2024/4/24
Dear Daisy,Thank you for taking the time to leave us a review. We're happy to hear that your experience with us was a positive one. We hope to have the chance to host you again very soon!

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from We're delighted to hear that you were satisfied wi on 2024/4/24
Dear Theodore,We're delighted to hear that you were satisfied with our services. Thank you for choosing us and for the positive review! We look forward to serving you again in the future.

2/10 Terrible

Alexis

Stayed 2 nights in Apr 2024
Response from RM on 2024/5/12
Hi Alexis, we are sorry about your stay and would love any feedback you have for us to improve.

6/10 Okay

Gillian

Traveled with group, Traveled with partner
The lady doing breakfast was terrible at her job! She couldn’t keep up and had everyone waiting for a long time to even get anything. She was also back in the kitchen area eating with her co workers while everything was empty!! Terrible experience
Stayed 3 nights in Apr 2024
Response from Rica Rendon, Regional Sales Director on 2024/4/22
Dear Gillian,Thank you for taking the time to leave a review. We appreciate your feedback and are taking this into consideration on how we can improve our services to better meet your expectations. We hope to have the chance of hosting you again soon in a much better experience.

8/10 Good

Javier

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Apr 2024
Response from RM on 2024/4/21
Thank you for your review we hope to see you again soon!

10/10 Excellent

jeffrey, Cheltenham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious rooms that offered quality toiletries
Stayed 4 nights in Apr 2024
Response from RM on 2024/4/21
Thank you for your review we are glad you liked our room and toiletries and hope to see you again soon!

10/10 Excellent

Maggie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quiet wonderful stay, very new and clean hotel!! I’d stay again with them.
Stayed 4 nights in Apr 2024
Response from Rica Rendon, Regional Sales Director on 2024/4/10
Greetings, Maggie.We take pride in our services and work hard to ensure that every customer has a positive experience with us. It's reviews like yours that motivate us to continue providing the best possible service to our customers. We hope to see you again soon.

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service
Nice and new but the pool wasn’t built yet
Stayed 1 night in Mar 2024
Response from RM on 2024/4/3
Thank you for your outstanding review. We appreciate it and are diligently working to get the pool back in service. We hope to see you again.

8/10 Good

Megan

Traveled with family
Liked: Staff & service, amenities
I enjoyed our room and location. The breakfast was lacking. Food was gone quickly or was cold. The pancake machine was broken the whole time.
Stayed 6 nights in Mar 2024
Response from RM on 2024/4/3
Hi Megan, thank you for you review and feedback, we will work on bettering our breakfast service. We hope to see you again and provide a better experience for you.

10/10 Excellent

Steven, Colorado Springs

Liked: Amenities
Nrw facility
Stayed 1 night in Mar 2024
Response from Kumar Merchant on 2024/3/4
Steven thanks for your positive feedback

10/10 Excellent

Jacki

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff & breakfast
Stayed 2 nights in Mar 2024
Response from Kumar Merchant on 2024/3/4
Jacki thanks for your positive feedback, I will pass on to my staff.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from RM on 2024/4/3
Thank you for your outstanding review. We hope to see you again soon!