Horrible experience!!!
Stayed there July 5th, 2025. Before I even checked in, I got word that their a/c was not working and guests were leaving. I asked about this issue at the front desk and the lady told me the a/c is working, but it is central a/c and when it gets really hot outside, it gets a little warm in the room...In my mind, I was like that sounds like a/c is not working. Then she told me if I decided to stay, I would be given a discount on my room, and if I decided not to stay, I would get my full refund. I agreed and decided to stay the night as it was already 3 pm and difficult to get another hotel at that time. It was 77 degrees throughout the night. The next day I decided to check out as I was not going through another night of a warm room. Again, I checked with the front desk that I was going to get the discount for the night I stayed and a full refund of the rest of the nights I was supposed to stay there. After my vacation was over and I got home I talked to expedia customer service and I informed of all this I got my refund of the nights I did not stay with them but not my 25% discount on the first night. I talked to expedia again about this issue and I was told the hotel is not give me a refund on this and they cannot do anything.
I mean why would you recommend this facility to any of your customers when they have these issues even before. Did not see any negative reviews on expedia, but if you check google reviews you can see the hvac issues!