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Reviews of Comfort Suites Denver International Airport

2.5 out of 5
Comfort Suites Denver International Airport
5940 Tower Rd, Denver, CO

Reviews

8.8

Excellent

Rating 10 - Excellent. 977 out of 1598 reviews" "
Rating 8 - Good. 356 out of 1598 reviews" "
Rating 6 - Okay. 120 out of 1598 reviews" "
Rating 4 - Poor. 62 out of 1598 reviews" "
Rating 2 - Terrible. 83 out of 1598 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in May 2024
Response from Caroline on 2024/5/21
Thank you for your feedback!

2/10 Terrible

DAVID

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Caroline on 2024/5/21
Thank you for your feedback.

6/10 Okay

Michael, Manahawkin

Traveled with partner
Disliked: Staff & service, amenities
The comfort suites was fine for a quick last minute overnight stay close to the airport. Minimal accommodations but adequate. Free breakfast was lacking and didn’t even have brewed coffee, one thing that a hectic traveler could use under the circumstances. Probably would not stay here again but would do so in a pinch.
Stayed 1 night in May 2024
Response from Caroline on 2024/5/20
Thank you for your feedback.

2/10 Terrible

Kari

Traveled with partner
Liked: Property conditions & facilities
The lady that checked us in was not helpful. We got into the hotel late and asked for an early airport shuttle for the morning. Although Comfort suites advertises free shuttle service every hour, when we asked to go on the 4 am shuttle to catch our flight she said we had no option but to take the 3 am or 6 am shuttle. She was not accommodating or professional about trying to work it out for us until we asked to see the manager. Then she said she’d call the manager and let us know if there was space available. 20 minutes later she called us and got us a spot on the 4 am shuttle. She was not rude and short with us.
Stayed 1 night in May 2024
Response from Caroline on 2024/5/20
Thank you for sharing your feedback. On behalf of our staff, I apologize for the inconvenience you experienced. I will be looking into this matter to make sure it doesn't happen again.

10/10 Excellent

LINA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, beautiful smiles. The hotel is very clean and the room was accommodating.
Stayed 1 night in May 2024
Response from Caroline on 2024/5/20
Thank you for your feedback!

10/10 Excellent

James

Traveled with partner
The reception was above average. Everyone was helpful with check in and checkout. Our stay was short and everything met our expectations.
Stayed 1 night in May 2024
Response from Comfort Suites Staff on 2024/5/19
Thank you for taking the time to provide your feedback. We appreciate your business and look forward to seeing you again next time

10/10 Excellent

Misty

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly and helpful! Getting the shuttle to and from the airport was easy. Made my entire trip worthwhile, will definitely stay here again. Thank you!
Stayed 1 night in May 2024
Response from Comfort Suites Staff on 2024/5/19
Thank you for taking the time to provide your feedback. We appreciate your business and look forward to seeing you again next time

8/10 Good

Michelle, Farmington Hills

Liked: Staff & service
It was a place to sleep but very loud. Not a restful place by any means. Cleanliness was decent.
Stayed 1 night in May 2024
Response from Caroline on 2024/5/18
Thank you for your feedback. On behalf of our staff, I apologize for any inconvenience or discomfort you experienced during your stay.

10/10 Excellent

Ronald, Key West

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean, staff super friendly and helpful with 24 hour transportation. Brittany at front desk brought us coffee pot when ours did not work.
Stayed 1 night in May 2024
Response from Caroline on 2024/5/18
Thank you for your feedback. Brittany appreciates your review!

6/10 Okay

Kris

Beds were hard and pillows were crunchy feeling.
Stayed 2 nights in May 2024
Response from Caroline on 2024/5/18
Thank you for your feedback.

10/10 Excellent

Ardith

Liked: Staff & service
Disliked: Cleanliness
I appreciated the coffee. The large bathroom, though it literally took 10 minutes for the water to get hot. The blackout curtains need replacing. It felt very secure. Transportation was punctual. Breakfast was in abundance and tasty.
Stayed 1 night in May 2024
Response from Caroline on 2024/5/18
We appreciate your feedback. Thank you for bringing these issues to our attention. Our staff will be looking into them.

2/10 Terrible

James

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived late after an event and out early the next day for a flight. Thank goodness only there less than 8 hours. Tv didn’t work in the room. Bedside lights did not work. Couch in room was broken down and hideous—can not believe they would leave it in a guest room. Shower handle was loose and looked about to come off. And worse—the sheets had “pills” all over them and were so uncomfy and gross. So worn out they should never be on a guest bed. Tried to call front desk upon discovery that TV wasn’t working…no answer. Husband went down to lobby but there were 11 guests checking in so he didn’t want to wait. Went back down 15” later and there were still 6 people in line so he gave up. Will NEVER stay at a Comdort Inn again. I won’t even mention the breakfast offerings but suffice it to say…brutal. Coffee was even bad. Very very disappointing.
Stayed 1 night in May 2024
Response from Caroline on 2024/5/15
Thank you for your feedback.

4/10 Poor

Mitzi, Glenwood Springs

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Caroline on 2024/5/15
Thank you for your feedback.

8/10 Good

Jacob

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Caroline on 2024/5/15
Thank you for your feedback.

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice staff. Good breakfast.
Stayed 1 night in May 2024
Response from Comfort Suites Staff on 2024/5/13
Thank you for taking the time to provide your feedback. We appreciate your business and look forward to seeing you again soon

10/10 Excellent

KIYANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the jacuzzi tub
Stayed 1 night in May 2024
Response from Caroline on 2024/5/11
We appreciate your feedback. Thank you.

10/10 Excellent

Veronica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night because of a 12-hour layover. We arrived past midnight exhausted and Ken at the front desk was super helpful. Considering the price of this hotel, the rooms were spacious and comfortable, the free shuttle to the airport was prompt and clean, and the breakfast was exceptional with a variety of hot and cold options. Even though we're adults, we all had fun making our own strawberry waffles :).
Stayed 1 night in May 2024
Response from Caroline on 2024/5/11
We appreciate your feedback and hope to see you again soon. Thank you!

8/10 Good

Gretchen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport
Stayed 1 night in May 2024
Response from Caroline on 2024/5/11
We appreciate your feedback. Thank you.

10/10 Excellent

Jamileth

Liked: Cleanliness
We got in very late, they were very accomofdating
Stayed 1 night in May 2024
Response from Caroline on 2024/5/11
We appreciate your feedback. Thank you.

8/10 Good

Diane

Liked: Staff & service, property conditions & facilities
comfortable bedding, clean.
Stayed 1 night in May 2024
Response from Caroline on 2024/5/11
We appreciate your feedback. Thank you.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Caroline on 2024/5/11
We appreciate your feedback. Thank you.

10/10 Excellent

Carrie

Liked: Staff & service, property conditions & facilities
Room was nice size and very comfortable
Stayed 1 night in May 2024
Response from Caroline on 2024/5/7
Thank you for the feedback!

6/10 Okay

ralph

Traveled with partner
Liked: Cleanliness, staff & service
Didnt realize the shuttle only goes to the airpoort once every hour...not very convenient. The tv is off to the far side of the room so watching from bed is not great. At least put it on an adjustable wall mount to angle it if its going to be poorly centered.
Stayed 1 night in Apr 2024
Response from Caroline on 2024/5/6
Thank you for the feedback!

10/10 Excellent

Bethzaida

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Caroline on 2024/5/6
Thank you for the feedback!

10/10 Excellent

Patty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick, easy, convenient when traveling through DEN. Rooms were clean and appeared recently updated. A nice and convenient continental breakfast was included in the price which was very reasonable.
Stayed 1 night in May 2024
Response from Caroline on 2024/5/6
Thank you for the feedback! We are glad to hear you enjoyed your stay.

6/10 Okay

Wilmer

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Jut front desk looks not happy whit her job
Stayed 1 night in May 2024
Response from Caroline on 2024/5/6
Thank you for the feedback!

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
The woman working the desk on last night single handedly managed a crowd of 25ish simultaneous bookings with tired and hungry passengers with kids and the like. If her employer is reading this you should give her a raise. Seriously.
Stayed 1 night in May 2024
Response from Caroline on 2024/5/5
We appreciate your feedback, thank you!

8/10 Good

Robert Leon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Caroline on 2024/5/6
Thank you for the feedback!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean inside and out! The room was spacious and clean. There was a nice variety of breakfast items to choose from . It was a very nice experience.
Stayed 1 night in May 2024
Response from Caroline on 2024/5/5
Thank you for the feedback!

10/10 Excellent

Sandra McKinney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Caroline on 2024/5/6
Thank you for the feedback!

10/10 Excellent

Adam, Colorado Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick, easy, and efficient
Stayed 1 night in May 2024
Response from Caroline on 2024/5/4
Thank you for the feedback!

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient if you're flying into Denver International. The room was clean and very comfortable. We loved it.
Stayed 1 night in May 2024
Response from Caroline on 2024/5/4
Thank you for the feedback!

8/10 Good

brendan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Caroline on 2024/5/5
Thank you for the feedback!

10/10 Excellent

Kathleen

Traveled with family
Liked: Property conditions & facilities
Perfect airport hotel. Need more tv options.
Stayed 1 night in May 2024
Response from Caroline on 2024/5/4
Thank you for the feedback!

10/10 Excellent

Christine A

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and comfortable room and bed.
Stayed 1 night in May 2024
Response from Caroline on 2024/5/4
Thank you for the feedback!

10/10 Excellent

Lea

Traveled with group
Liked: Amenities
Helpful staff, transfer was great to and from DIA
Stayed 1 night in Apr 2024
Response from Caroline on 2024/5/4
Thank you for the feedback!

10/10 Excellent

HELENA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We where very satisfied with everything thank you very much
Stayed 1 night in Apr 2024
Response from Comfort Suites Staff on 2024/5/1
Thank you for taking the time to provide us with your feedback. We appreciate your business and look forward to having you back next time

8/10 Good

Joel

Business traveler
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
In my week there they just make a room service 2 times after my request, also before leave they was needing to make a room service but never do that. They leave dust all the time on desk that they never cleane up.
Stayed 7 nights in Apr 2024
Response from Caroline on 2024/5/1
Thank you for your feedback.

10/10 Excellent

Shawn

Liked: Amenities
Safe and clean
Stayed 1 night in Apr 2024
Response from Caroline on 2024/4/30
Thank you for your feedback!

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much construction in the area
Stayed 1 night in Apr 2024
Response from Caroline on 2024/4/30
Thank you for your feedback!

10/10 Excellent

Ziutlancy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay with family! Waffles were great at the complimentary breakfast!
Stayed 3 nights in Apr 2024
Response from Caroline on 2024/4/30
We appreciate your feedback. Thank you!

10/10 Excellent

Boris

All good
Stayed 1 night in Apr 2024
Response from Caroline on 2024/4/29
Thank you for your feedback!

10/10 Excellent

Sheree

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean,convenient
Stayed 1 night in Apr 2024
Response from Comfort Suites Staff on 2024/4/29
Thank you for taking the time to provide your feedback. We appreciate your business and look forward to seeing you again

6/10 Okay

Suzanne

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
The pool says it’s heated. It most definitely is not. The room is heated and the pool is freezing. Staff wasn’t the most friendly. The gentleman overnight was probably the best at customer service. Would stay elsewhere next time
Stayed 1 night in Apr 2024
Response from Caroline on 2024/4/29
Thank you for sharing your feedback. We apologize for any discomfort or inconveniences you experienced during your stay. Our staff will definitely be looking into this.

2/10 Terrible

Cody

Disliked: Staff & service, amenities
Im sure its a great hotel. I had to cancel due to weather but company policy wouldn’t allow that. It’s a bad policy but they got their money from me at least.
Stayed 1 night in Apr 2024
Response from Caroline on 2024/4/29
Thank you for sharing your feedback.

10/10 Excellent

Roderick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was in a convenient area good restaurants in walking distance. what I didn't like you had to ask for room service I thought it automatically came, but other than that it was lovely
Stayed 2 nights in Apr 2024
Response from Caroline on 2024/4/29
Thank you for you feedback!

10/10 Excellent

Marcus

Liked: Property conditions & facilities
Excellent location for good nights rest before flying out from Denver.
Stayed 1 night in Apr 2024
Response from Caroline on 2024/4/29
We appreciate your feedback, thank you!

10/10 Excellent

kayci

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was top notch! We have never been to Denver and the front desk was very helpful in navigating. Highly recommend!
Stayed 1 night in Apr 2024
Response from Caroline on 2024/4/29
Thank you for your feedback! We are glad to hear you enjoyed your stay with us.

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Apr 2024
Response from Caroline on 2024/4/29
Thank you for your feedback!

8/10 Good

Renee, SILT

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed 1 night to catch shuttle to airport
Stayed 1 night in Apr 2024
Response from Caroline on 2024/4/29
Thank you for the feedback!