外觀

丹佛東南貝斯特韋斯特飯店的評分

2.5 out of 5
丹佛東南貝斯特韋斯特飯店
3440 S Vance St, Lakewood, CO

評論

8.4

非常好

10 分,有夠讚;1005 則評論中有 523 則" "
8 分,不錯哦;1005 則評論中有 290 則" "
6 分,一般般;1005 則評論中有 85 則" "
4 分,不太好;1005 則評論中有 56 則" "
2 分,很糟糕;1005 則評論中有 51 則" "

8.8/10

整潔度

8.8/10

員工素質

8.4/10

設施服務

8.4/10

住宿環境和硬體

8.4/10

環保程度

評論

10/10 有夠讚

April

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice place, great stay.
於 2024 年 5 月住了 2 晚

6/10 一般般

Elif

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
The beds were very firm, if you like firm box spring beds, you’ll be good. The comforter was very thin. The staff was amazing and the breakfast options were decent.
於 2024 年 5 月住了 3 晚

8/10 不錯哦

Marie,Cortez

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great pricing
於 2024 年 5 月住了 1 晚

8/10 不錯哦

brad

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Breakfast staff was terrific!
於 2024 年 5 月住了 1 晚

2/10 很糟糕

Jennifer

商務旅客, 家庭旅遊
不喜歡:整潔度、員工素質和設施服務
I reserved a 2 queen room. Was given a king plus a cot, which I was fine with. After I signed the check in and was charged, I was then told there was no tv or shower head. The man at the counter didn't seem to think that was a problem until I said it was. He said he would get the maintenence guy in asap to hopefully take care of the shower. We got into the room to find no blankets on the bed. The sheets looked like they had been there for months. Dust and other particles all over them. There was dirt, spill spots, trash and dead bugs all over the floor. The alarm clock was under the bedside table. Went to ask for blankets and was given 2 of the thin ones that go under the comforter. After discovering the sheets were dirty we went to ask for clean ones. An older woman brought towels. When she was told we needed sheets not towels she responded with an eye roll and walked off with the towels. I decided at that point we weren't staying. The man then came back to the counter to get us checked out. I told him he should have that room cleaned before giving it to anyone else. He had absolutely nothing to say. Not until he handed me my refund receipt. At that point he went on to tell me how the manager would be calling me (never did) and that I should contact Expedia to ensure I got my refund. Not sure how that is Expedia's or my responsibility. If i haven't received my refund by the next 2 business days i will be calling my bank and Best Western corporate office. Worst experience
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Patricia

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 3 晚

10/10 有夠讚

Lacy

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 3 晚

10/10 有夠讚

Natalie

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Loved hot tub
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Emily

喜歡:整潔度、員工素質和設施服務
There was no hot water in the morning
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Monica

喜歡:整潔度、員工素質和住宿環境和硬體
I loved staying at this Best Western! I am a Germaine, and it was clean.
於 2024 年 4 月住了 4 晚

8/10 不錯哦

Anna

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The guy at front desk was friendly, explained that their system was down so he couldn't look up our reservation but was able to get us a room. Their king bed looked more like a queen. Wish they served breakfast longer
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Joshua

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff were very friendly and inviting. They went out of their way to make sure we had a great experience. We will be back!
於 2024 年 4 月住了 3 晚

4/10 不太好

Shawn Deen

喜歡:整潔度、員工素質和住宿環境和硬體
Our only problem was the hotel was very loud doors seem to slam all night long. We were by an exit on the second floor, so maybe the exit door was slamming or the other guest were slamming their doors. We were there for sleep three nights, barely slept any of them, great food was good was good
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Rachael,Colorado Springs

喜歡:整潔度、員工素質和住宿環境和硬體
The dinosaur theme is beyond just artistic. For the dinosaur fan, there are fossils on loan from the Morrison Museum, there are murals from museums, and drawings on the room walls from original paleo-artists. This place is unbelievably cool.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Tara Melissa

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
So many good restaurants around. Someone kept dropping nails in the parking lot so my husband kept picking them up so no one’s tires got popped. Will be back for the dinosaurs! Please don’t serve super thin bacon. Staff was very friendly and responded quickly to maintenance issue.
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Sonia

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This is an older property which has been very well maintained. Our stay of 7 days went very smoothly with no unexpected charges. Excellent management. Breakfast was the usual waffles, eggs, fresh fruit, etc. I would recommend this hotel to my friends.
於 2024 年 3 月住了 7 晚

10/10 有夠讚

Tyra,surrey

喜歡:整潔度
於 2024 年 2 月住了 5 晚

10/10 有夠讚

Amanda

家庭旅遊
Great place to stay and the dinosaur theme was a fun bonus. Very clean rooms and friendly staff. Hot breakfast was decent, too. We’ll stay here again.
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Monica

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚

2/10 很糟糕

Mylita

商務旅客
喜歡:整潔度
不喜歡:員工素質
Very bad customer service experience at the check out. This stay was work related. Had a morning meeting in town and was not sure if I can make it by 11 am check out time. Explained situation and asked if I could leave a small cary on at the desk. Was told a simple “no” without any explanation, then asked if I could extend the checkout time by 30-60 min. The answer was “you can buy one more full stay” Checked out by 8:30 am and the front lady was on the phone with her family or friends the entire time.

10/10 有夠讚

Thomas,Harlingen

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 4 晚

10/10 有夠讚

Aric

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Relaxing
於 2024 年 2 月住了 4 晚

8/10 不錯哦

Denise,Keystone Heights

喜歡:整潔度和員工素質
The dinosaur theme was a pleasant surprise! Nice staff, interesting decor. I had a problem with a door that didn't open easily because "it's been broken for awhile" and the bar was closed because they didn't have a bartender. Not a bad place to stay for a night or two.
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Nicole

喜歡:整潔度和住宿環境和硬體
Clean rooms
於 2024 年 2 月住了 7 晚

6/10 一般般

Arleen

情侶出遊, 商務旅客
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
A fun hotel especially if you are into dinosaurs! Staff was very nice and helpful. Property is somewhat dated and not as clean as it should be. Expedia description of the room was not what it actually is.
於 2024 年 2 月住了 3 晚
-Vivian Assistant General Manager 於 2024年2月10日回覆
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that you found our staff to be very nice and helpful, and we appreciate your positive remarks about our dinosaur-themed ambiance.We apologize for any inconvenience caused by the dated appearance of our property and any cleanliness issues you encountered during your stay. Please rest assured that we take all guest feedback seriously and are committed to addressing these concerns promptly to ensure a more enjoyable experience for all our guests.Regarding the discrepancy between the room description provided by Expedia and the actual accommodations, we understand the frustration this can cause and will work closely with our booking partners to ensure accurate descriptions are provided to avoid any future discrepancies.We value your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future to provide you with the exceptional experience that you deserve.Thank you once again for choosing to stay with us.

8/10 不錯哦

Jean-Loup

商務旅客
喜歡:設施服務
Good
於 2024 年 2 月住了 2 晚
-Vivian Assistant General Manager 於 2024年2月5日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 不錯哦

Rocci

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Location was really convenient for us and we were surprised to be so close to a Planet Fitness.We thought breakfast was convenient and pretty good. There was a different special each day. The only reason for conditions 4 star, hallways&rooms a little dated.
於 2024 年 1 月住了 3 晚
-Vivian Assistant General Manager 於 2024年2月1日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 有夠讚

Scott

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great stay.
Great location and staff.
於 2024 年 1 月住了 1 晚
- Vivian Assistant General Manager 於 2024年2月1日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 有夠讚

Julienne

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great stay
Great hotel. Clean and comfortable. Pool area was nice. Heated in January. I would stay here again.
於 2024 年 1 月住了 1 晚
-Vivian Assistant General Manager 於 2024年1月30日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 有夠讚

Joanna Marie

於 2024 年 1 月住了 1 晚

10/10 有夠讚

Adrienne

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Dino-myte hotel!
The Dinosaur Hotel is so much fun! They have a paleontologist come do chats in the lobby and the lobby is full of fossils and other Dino ephemera. They have a hot breakfast, but some items were running low on stock, which was kind of a bummer, but I understand! The heated pool and hot tub were a special bonus and super fun. We came for the dinosaur decorations and theme. My only concerns had to do with details online: there’s no longer a restaurant, just the complimentary breakfast. We also booked a king suite, and they only had a queen suite available. The bed and pillows were comfortable and everything was clean. Staff was polite and friendly.
於 2024 年 1 月住了 2 晚
-Vivian Assistant General Manager 於 2024年1月29日回覆
Thank you for taking the time to share your experience at The Dinosaur Hotel. We're delighted to hear that you found our establishment to be enjoyable, especially with our paleontologist chats and the extensive dinosaur-themed decor in the lobby. It's wonderful to know that you appreciated the unique features we offer, including the heated pool and hot tub.We sincerely apologize for any inconvenience caused by the low stock of certain breakfast items during your stay. Your understanding is greatly appreciated, and we assure you that we are actively working to address this issue to ensure a more consistent experience for our guests in the future.Regarding your feedback about the details provided online, we apologize for any confusion regarding the restaurant and suite availability. We will review and update our online information promptly to reflect the changes accurately. Your input is invaluable as we strive to provide clear and transparent communication to our guests.While we regret that a king suite was not available during your visit, we hope that the comfort and cleanliness of the queen suite met your expectations. Your kind words regarding our staff's politeness and friendliness are truly appreciated, and we will ensure that your commendations are shared with the team.Once again, thank you for choosing The Dinosaur Hotel for your stay. We hope to welcome you back in the future and provide you with an even more memorable experience.

2/10 很糟糕

Amber

於 2024 年 1 月住了 1 晚
-Vivian Assistant General Manager 於 2024年1月27日回覆
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 有夠讚

Leonardo,Miami

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I enjoyed my time there
於 2024 年 1 月住了 4 晚
-Vivian Assistant General Manager 於 2024年1月27日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 有夠讚

Douglas,Denver

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 2 晚
-Vivian Assistant General Manager 於 2024年1月25日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4/10 不太好

Yusi

家庭旅遊
喜歡:整潔度、住宿環境和硬體和客房舒適度
不喜歡:員工素質
No help
I had a two night reservation. When i arrive the lady tells me i have 2 bookings i confirmed i only made one. The following day when we come back they inactivated my room key saying i only had made reservations for 1 night. I sent them email confirmation they insisted the couldn't find my booking # which made no sence cause i checked in with the same booking number. They were useless in trying to figure it out.
於 2024 年 1 月住了 2 晚
-Vivian Assistant General Manager 於 2024年1月22日回覆
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced during your visit. Providing a seamless and enjoyable stay is our top priority, and it's disheartening to hear that we fell short of your expectations.We understand the frustration caused by the issues with your reservation and the challenges you faced when trying to resolve them. Your concerns have been shared with our team, and we are actively investigating the situation to identify and address the root causes to prevent a recurrence.We appreciate your patience and cooperation in providing email confirmation and other details to assist in the resolution process. Rest assured that we are taking corrective measures to ensure better communication and coordination among our staff to avoid such discrepancies in the future.Our commitment is to deliver exceptional service, and your feedback is invaluable in helping us improve. We hope you will consider giving us another opportunity to serve you in the future and showcase the improvements we are implementing.If there is anything specific you would like us to address or if you have further details to share, please feel free to reach out to our guest relations team. We genuinely value your feedback, and your satisfaction remains our utmost priority.Once again, we apologize for any inconvenience you experienced, and we appreciate your understanding.

10/10 有夠讚

Linda K

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff responded quickly to a noise complaint. Problem resolved.
於 2024 年 1 月住了 1 晚
-Vivian Assistant General Manager 於 2024年1月21日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Reach out!

10/10 有夠讚

Paul,Simi Valley

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was very helpful - check in, check out, breakfast. Hotel was quiet, comfortable.
於 2024 年 1 月住了 2 晚
Vivian 於 2024年1月19日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 有夠讚

Videsh dillon

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Second time in Colorado and second time staying here. Love it! Perfect!! Every time we are back, this is our home
於 2024 年 1 月住了 5 晚
Vivian 於 2024年1月19日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

2/10 很糟糕

samantha

商務旅客
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Don’t stay here
Outdated dirty and hotel staff go in your room even when you put do not disturb! Very creepy and disturbing
於 2024 年 1 月住了 3 晚
Vivian 於 2024年1月19日回覆
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We take all guest reviews seriously, as they provide valuable insights into areas where we can improve our services.We understand the importance of privacy and the significance of the "Do Not Disturb" sign. Rest assured that we will thoroughly investigate the issue you raised regarding our staff entering your room despite the indication not to do so. This behavior is certainly not in line with our standards, and we will take appropriate measures to ensure it does not happen in the future.Regarding concerns about the room's condition, we appreciate you bringing this to our attention. We are committed to maintaining a clean and comfortable environment for our guests, and we will address any issues promptly to ensure a more pleasant experience for our future guests.If you could provide us with additional details, such as the dates of your stay and the room number, it would greatly assist us in our investigation and resolution process. Please feel free to reach out to our customer service team directly at [contact information] so that we can address your concerns more effectively.Once again, we apologize for any discomfort you may have experienced and appreciate your understanding as we work to rectify the situation. We value your feedback and hope to have the opportunity to welcome you back for a more positive experience in the future.

10/10 有夠讚

Chris

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Best, Best Western!
When we come to Denver to visit family we always stay at this hotel. The staff are great, the accomadations are just what we need and the breakfasts are pretty darn good! The dinosaur theme of the hotel is so unique, educational and well done! The heated pool is so nice and clean and well maintained. If you have young children interested in dinosaurs this will be an awesome place to stay!
於 2024 年 1 月住了 3 晚
Vivian 於 2024年1月19日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 有夠讚

Ryan,greeley

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The beds were veryr comfortable
於 2023 年 12 月住了 6 晚
Vivian 於 2024年1月19日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 不錯哦

Arturo,Houston

家庭旅遊
喜歡:員工素質和住宿環境和硬體
The front desk staff and breakfast servers were very pleasant. The hotel was in the vicinity of a neighboorhood and behind an auto service business, but the highway was easily accesible. The parking lot was well lit at night, and housekeeping staff were nice. The hotel was dated and room furniture could use an update.
於 2023 年 12 月住了 3 晚
Vivian 於 2024年1月19日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 不錯哦

Victor

家庭旅遊
喜歡:員工素質、設施服務和住宿環境和硬體
The theme of the hotel is awesome, the dino theme is very interesting
於 2023 年 12 月住了 3 晚
Vivian 於 2024年1月19日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 有夠讚

Suzanne

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Beat heated pool ever!
Absolutely loved the location and the heated outdoor pool and jacuzzi. Didn't eat breakfast but smelled amazing. Coffee was great. Felt that thw king sized bed (we had a suite), was small.. smaller than a queen.... but totally enjoyed our stay and especially the fact that they are sog friendly. We wouls definitely stay again!
於 2023 年 12 月住了 2 晚
-Vivian Assistant General Manager 於 2024年2月1日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 一般般

Rekha

於 2023 年 12 月住了 1 晚
Vivian 於 2024年1月19日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 有夠讚

Heather

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice stay
The hotel was clean, staff were friendly and hot breakfast was included- that hits my marks for being satisfied with a hotel. But the thing that's really cool here is the heated outdoor pool in the courtyard that was actually open December 30th.
於 2023 年 12 月住了 1 晚
Vivian 於 2024年1月19日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4/10 不太好

Reggie

家庭旅遊
When we arrive to the property the hotel hallways and rooms were freezing cold so me and my family had to wait 3 hours before we could shower because the hotel room was freezing cold. Then the next day me and my wife and kids went to attend breakfast in the lobby and they had two employees serving breakfast so you couldn't Serve Yourself so I took it they was doing portion control.
於 2023 年 12 月住了 1 晚
-Vivian Assistant General Manager 於 2024年1月17日回覆
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We understand the importance of a comfortable and enjoyable experience for our guests, and it is disheartening to learn that we fell short of your expectations.We regret any discomfort caused by the temperature of the hotel hallways and rooms. Our team is committed to ensuring a pleasant stay for all guests, and we will certainly investigate and address the heating concerns to prevent such issues in the future.Additionally, we appreciate your feedback regarding the breakfast service. We strive to provide a seamless and enjoyable dining experience, and we apologize if the arrangement with our staff serving breakfast did not meet your expectations. We will review our service procedures to identify opportunities for improvement.Our guests' satisfaction is our top priority, and we would welcome the opportunity to make amends for any shortcomings you encountered. If you could provide more details about your stay, such as the date and room number, it would assist us in addressing these issues more effectively.Once again, we apologize for any inconvenience and appreciate your valuable feedback. We hope to have the chance to welcome you back in the future and provide you with the exceptional experience you deserve.

10/10 有夠讚

Daniel

親子旅遊
喜歡:整潔度和設施服務
-Vivian Assistant General Manager 於 2024年2月10日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 有夠讚

maria

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff was very helpful and the breakfast was great.
於 2023 年 12 月住了 7 晚
-Vivian Assistant General Manager 於 2024年2月1日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 有夠讚

Brandon

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Favorote hotel of my roadtrip so far
Love this hotel, wasnt expecting the dino theme but made the experience that mich more fun. Looking forward to going back again soon! Great staff, best atmosphere.
於 2023 年 12 月住了 1 晚
Vivian 於 2024年1月19日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.