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Reviews of Aloft Denver Downtown

3 out of 5
Aloft Denver Downtown
800 15th Street, Denver, CO

Reviews

8.4

Very Good

Rating 10 - Excellent. 414 out of 965 reviews" "
Rating 8 - Good. 344 out of 965 reviews" "
Rating 6 - Okay. 135 out of 965 reviews" "
Rating 4 - Poor. 49 out of 965 reviews" "
Rating 2 - Terrible. 23 out of 965 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shirley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and clean, updated room. Everyone we encountered was very friendly and helpful. We stayed here for a Denver Nuggets game and was easily walkable to Ball Arena as well as plenty of bars and restaurants.
Stayed 1 night in May 2024
Response from Hotel Management on 2024/5/5
We appreciate your feedback and hope to welcome you back!

10/10 Excellent

Nevaeh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great stay, staff was nice, room was clean and had a perfect spot in downtown Denver!
Stayed 1 night in May 2024
Response from Hotel Management on 2024/5/5
Thank you for staying with us! We hope to welcome you back soon!

10/10 Excellent

Willie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!! They were friendly and helpful!!
Stayed 1 night in Apr 2024
Response from Hotel Management on 2024/5/3
Thank you so much for your review! We hope to welcome you back soon.

8/10 Good

Samik, Boulder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 2024/4/17
Thank you for reviewing our hotel.

10/10 Excellent

chasity

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 2024/4/17
Thank you for your review!

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff!!! Clean room
Stayed 1 night in Mar 2024
Response from Hotel Management on 2024/3/12
Thank you for reviewing our hotel!

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay with family, parking lots are available cheaper close to hotel than the valet parking!! Will be back again!
Stayed 2 nights in Mar 2024
Response from Hotel Management on 2024/3/5
Thank you for reviewing our hotel. We appreciate the positive feedback and look forward to seeing you again.

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and very affordable. Great location downtown.
Stayed 1 night in Mar 2024
Response from Hotel Management on 2024/3/4
Thank you for staying with us. We appreciate your review and hope to welcome you back soon!

2/10 Terrible

Marias

Stayed 1 night in Feb 2024
Response from Hotel Management on 2024/4/17
Please accept our apologies that your stay did not exceed your expectations. We would appreciate additional details. Please feel free to reach out to us directly.

10/10 Excellent

John

no issues
Stayed 2 nights in Feb 2024
Response from Hotel Management on 2024/2/11
Thank you, John, for taking the time to review your stay. We are so happy that you enjoyed your time with us!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Management on 2024/2/7
We are very pleased to learn that you had a wonderful stay with us. Thank you for your feedback!

10/10 Excellent

Beatrice, La Jara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! Very clean, outstanding and professional staff, accommodating my entire family. Will come back again! Highly recommended
Stayed 2 nights in Feb 2024
Response from Hotel Management on 2024/2/5
Thank you so much for your positive feedback, Beatrice. We can't wait to welcome you back!

6/10 Okay

Jose, Key Biscayne

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on 2024/2/5
Thank you for your feedback. We hope to have an opportunity to welcome you back in the future. Feel free to contact us if you would like to discuss your stay in greater detail.

6/10 Okay

Trey

Decent property. Great breakfast.
Stayed 1 night in Jan 2024
Response from Hotel Management on 2024/2/5
Thank you for your feedback. We are happy that you enjoyed the breakfast in our lobby. Feel free to contact us if you would like to discuss your stay in greater detail.

10/10 Excellent

DALE, OBERLIN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on 2024/2/5
Thank you for your positive feedback! We are thrilled to learn that you enjoyed your stay with us.

10/10 Excellent

ace

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Management on 2024/2/5
We're so happy you enjoyed your stay with us! We hope to have an opportunity to welcome you back in the future.

10/10 Excellent

Joselyne

Stayed 1 night in Dec 2023
Response from Hotel Management on 2024/2/5
Thank you for your feedback. We are so happy you enjoyed your stay. We hope to have an opportunity to welcome you back in the future.

8/10 Good

Patricia

Stayed 1 night in Dec 2023
Response from Hotel Management on 2024/2/5
Thank you for your feedback. We hope to have an opportunity to welcome you back in the future. Feel free to contact us if you would like to discuss your stay in greater detail.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Downtown spot
Hotel is in a convenient location, walking distance to most downtown attractions. A couple blocks from the convention center. Close to shopping and restaurants. Union station is a few blocks away making it easy to get to from the airport. Room was simple but clean. There was an issue with the door to the bathroom and the front desk had it taken care of immediately. Overall great stay. We didn’t have a car to park but noticed there are many lots surrounding the hotel that seemed much cheaper than the hotel’s daily parking rate.
Stayed 2 nights in Dec 2023
Response from Hotel Management on 2024/2/5
Thank you for your feedback, Kenneth. Please accept our sincere apologies for the issued you experienced with your bathroom door. Feel free to contact us if you would like to discuss anything in greater detail.

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great spot. Right in the middle of everything. 16th st just on the next coner. And plenty to do within walking distance.
Stayed 1 night in Dec 2023
Response from Hotel Management on 2024/2/5
Thank you for your feedback. We hope to have an opportunity to welcome you back in the future!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Hotel Management on 2024/2/11
Thank you for your review!

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely enjoyed my stay. The staff was incredible and everyone was very friendly.
Stayed 3 nights in Nov 2023
Response from Hotel Management on 2024/2/11
Thank you for reviewing our hotel. We appreciate the positive feedback and look forward to seeing you again.

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
Worst hotel experience. There are ZERO amenities: no drinkable water in room, had to go downstairs and buy a bottle of water. Had to pay for coffee. The hotel room itself: bathroom was dirty, door to bathroom didn’t close, my window outside looked directly into other hotel rooms AND I could see what people were doing. (Maybe tint these windows!)
Stayed 3 nights in Nov 2023
Response from Hotel Management on 2024/2/11
Thank you for sharing your feedback. I’m sorry to hear you experienced some inconveniences. We hope to welcome you back soon.

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing. They were friendly and answered all our questions. Our valet guy was the best!
Stayed 1 night in Sep 2023
Response from Hotel Management on 2024/2/11
Thank you for reviewing our hotel. We appreciate the positive feedback!

2/10 Terrible

Sharon

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aloft Denver
Would NOT HONOR THE RESERVATION!
Stayed 3 nights in Nov 2021
Response from Front Desk on 2021/11/16
Hi Sharon, We apologize for the inconvenience this may have caused while our property the Aloft Denver Downtown has been Temporarily CLOSED since April 2020. Unfortunately this is why we were unable to honor your reservation. All reservations that are effected have been sent notice of cancellation with a minimum of 30 days prior, we do typically like to send those out well before the 90 day mark. I encourage you to reach out to Expedia and update your information if you did not receive that notice before your reservation date. Safe travels and hope to see you when we are able to re-open our doors to the public.

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE. They turned this place into a homeless shelter.
Stayed 5 nights in Aug 2020

10/10 Excellent

Monica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Michelle S. on 2020/6/25
Thank you for reviewing our hotel. We appreciate the positive feedback and look forward to seeing you again.

10/10 Excellent

Cathy, San Jose

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice. The room is clean. Comfortable bed.
Stayed 2 nights in Feb 2020
Response from Michelle S. on 2020/3/4
Thanks for reaching out and sharing the kind words for our hotel. We're thrilled you had a great stay and we look forward to your next visit.

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My dog and me
I took my dog with me and I felt like my dog was very welcome in the hotel
Stayed 1 night in Sep 2019
Response from Michelle S. on 2020/3/4
Thanks for reaching out. We're so happy to read you and you dog had a great stay and we can't wait until your next visit!

6/10 Okay

Verified traveler

Stayed 2 nights in Feb 2020
Response from Michelle S. on 2020/3/3
Thank you for reviewing our hotel. We appreciate the feedback and hope to see you again.

8/10 Good

Verified traveler

Stayed 2 nights in Feb 2020
Response from Michelle S. on 2020/2/26
Thank you for reviewing our hotel. We appreciate the positive feedback and look forward to seeing you again.

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Michelle S. on 2020/2/23
Thank you for reviewing our hotel. We appreciate the positive feedback and look forward to seeing you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hallway’s interior finish is too dark for my taste. The TV is mounted too high, glare from the room lighting was noticeable across the top of the screen. The TV remote’s button took multiple presses to get TV too respond. Got a little tedious.
Stayed 1 night in Feb 2020
Response from Michelle S. on 2020/2/23
Thanks for connecting with us. We apologize for the inconveniences you experienced at our hotel and we will use your feedback about the lighting, television, and remote to make improvements to our amenities going forward. It was wonderful having you and we hope to see you again, soon.

2/10 Terrible

Mag, Denver

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Liked that it was in the middle of downtown- easy to walk to everything
Stayed 1 night in Feb 2020
Response from Michelle S. on 2020/2/23
Thank you for sharing your feedback. We’re glad to hear you took advantage of so many of the activities that Denver offers. Our goal is to make your experience as comfortable as possible whether you choose to rest or play, and I’m glad our staff delivered on that promise. Please come back and visit us, soon.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 2 nights in Feb 2020
Response from Michelle S. on 2020/2/20
Thank you for reviewing our hotel. We appreciate the feedback and hope to see you again.

8/10 Good

LisaL, Aspen, CO

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Easy access to all that is downtown Denver.
Stayed 1 night in Feb 2020
Response from Michelle S. on 2020/2/4
Thanks for reaching out. We're thrilled you enjoyed you had a great stay with us in downtown Denver, and we look forward to your next visit.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Michelle S. on 2020/2/4
Thank you for reviewing our hotel. We appreciate the positive feedback and look forward to seeing you again.

10/10 Excellent

Bryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
Great staff and great location.
Stayed 1 night in Jan 2020
Response from Michelle S. on 2020/1/26
Thank you for connecting with us. We are honored you chose our hotel and thrilled we were able to offer you our premium accommodations. We look forward to your next visit.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Michelle S. on 2020/1/16
Thank you for reviewing our hotel. We appreciate the positive feedback and look forward to seeing you again.

8/10 Good

Leslie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
STaff was amazing !!!
Stayed 1 night in Dec 2019
Response from Michelle S. on 2020/1/7
Thank you for connecting with us. We are honored you chose our hotel and thrilled we were able to offer you our premium accommodations. We look forward to your next visit.

8/10 Good

Edith

Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The walls are extremely thin, and sound traveled between rooms too easily
Stayed 1 night in Dec 2019
Response from Michelle S. on 2020/1/4
Thank you for sharing your feedback. I’m glad you had an enjoyable stay but sorry to hear you experienced some inconveniences. We consider noise levels to be an important element of our guests’ stay and are looking into ways to better manage guest room and hallway noise. We hope to welcome you back soon, and again, thank you for connecting with us.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience.
Parking and checking in was quick. Valet, reception, and bar personnel were helpful and friendly. Rooms were clean. Conveniently located in downtown near shops and restaurants.
Stayed 2 nights in Dec 2019
Response from Michelle S. on 2020/1/4
Thank you for connecting with us. We are honored you chose the hotel and thrilled we were able to offer you our premium accommodations. We look forward to your next visit.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entire staff from the check-in to check-out was very friendly and accommodating. Great location, friendly staff, nice rooms and a relaxing lobby and bar area. Great stay!
Stayed 2 nights in Dec 2019
Response from Michelle S. on 2019/12/27
Thank you for connecting with us. We are honored you chose the hotel and thrilled we were able to offer you our premium accommodations. We look forward to your next visit.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is well-thought out - the things you don't need in regular hotels are absent (e.g. a microwave in every room), but other amenities hotels normally don't have create a communal atmosphere (the lobby/bar area and pool table). I also really like the position of the bed across the window, which gives your whole room a great view.
Stayed 2 nights in Nov 2019
Response from Michelle S. on 2019/12/18
Thank you for connecting with us. We are honored you chose the hotel and thrilled we were able to offer you our premium accommodations. We look forward to your next visit.

4/10 Poor

Jackie, New York

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Our view was a garage wall. Room was so dark. Shower was horrible. Water just ran down the slanted tile and the whole bathroom floor got soaked every time. We had to mop floor after showers with our towels. No HOOKS anywhere. Couldn’t even hang a wet towel. Aloft I think you think your hip and cool but hip and cool people need better accommodations. Very disappointing hotel.
Stayed 3 nights in Dec 2019
Response from Michelle S. on 2019/12/17
Thanks for reaching out. We are deeply sorry for the experience you had at our hotel. We will be sure to use your comments to improve our amenities going forward. It was an honor having you and we hope to welcome you back, soon.

8/10 Good

George

Business traveler
Liked: Cleanliness
Stayed 3 nights in Dec 2019
Response from Michelle S. on 2019/12/16
Thank you for reviewing our hotel. We appreciate the positive feedback and look forward to seeing you again.

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2019
Response from Michelle S. on 2019/12/6
Thank you for reviewing our hotel. We appreciate the positive feedback and look forward to seeing you again.

10/10 Excellent

Traci

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Michelle S. on 2019/12/4
Thank you for reviewing our hotel. We appreciate the positive feedback and look forward to seeing you again.