Restaurant

Reviews of Economy Inn & Suites

2.5 out of 5
Economy Inn & Suites
820 S Interstate 35 E., Denton, TX

Reviews

4.8
Rating 10 - Excellent. 57 out of 530 reviews" "
Rating 8 - Good. 64 out of 530 reviews" "
Rating 6 - Okay. 93 out of 530 reviews" "
Rating 4 - Poor. 91 out of 530 reviews" "
Rating 2 - Terrible. 225 out of 530 reviews" "

5.0/10

Cleanliness

5.4/10

Staff & service

4.6/10

Amenities

4.4/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

6/10 Okay

Arturo

Disliked: Property conditions & facilities
Stayed 3 nights in May 2024
Response from Nikki on 2024/5/14
Thanks for sharing your feedback. We apologize for falling short of your expectations. We appreciate you bringing these issues to our attention. Our team is committed to providing a clean and pleasant environment for our guests. If you faced any kind of issue you can feel free to come to the front desk and we will try to resolve it as soon as possible. We hope to have the opportunity to serve you better in the future.

4/10 Poor

Enrique

Business traveler
Disliked: Cleanliness, property conditions & facilities
Lots of cockroaches and the water in the shower would over flow the tubs
Stayed 2 nights in May 2024
Response from Nikki on 2024/5/12
Thanks for sharing your feedback. We apologize for falling short of your expectations. We appreciate you bringing these issues to our attention. Our team is committed to providing a clean and pleasant environment for our guests, and we will investigate the matters you mentioned to ensure they are promptly addressed. If you faced any such kind of issue you can feel free to come to the front desk and we will give you a new room . Also we never received this kind of complaints before from any other customers. We hope to have the opportunity to serve you better in the future.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
relaxing
Stayed 1 night in May 2024
Response from Nikki on 2024/5/12
Thanks for leaving us such a wonderful feedback. We are thrilled that you loved your experience. Our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

4/10 Poor

Bill

Liked: Staff & service
Disliked: Property conditions & facilities
The good, The hotel was close to the North Texas University. The bad, its an old building, stair’s concrete step metal supports were rusted and breaking loose. Easy to trip and fall. The water pressure extremely low, and had 1 bath towel and 1 hand towel for two people, the room had the ‘old’ smell and only two real thin pillows and the toilet required three (3) flushes to empty leaving clean water.
Stayed 1 night in May 2024
Response from Nikki on 2024/5/12
Thanks for sharing your feedback. We apologize for falling short of your expectations. We appreciate you bringing these issues to our attention. Our team is committed to providing a clean and pleasant environment for our guests, and we will investigate the matters you mentioned to ensure they are promptly addressed. If you faced any such kind of issue you can feel free to come to the front desk and we will give you a new room . Also we never received this kind of complaints before from any other customers. We hope to have the opportunity to serve you better in the future.

2/10 Terrible

Kansas

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What you get is absolutely not what is pictured. We arrived in the middle of the night after a late flight to the first room having cigarette holes in the blankets as well as blood stains when requested for another room we were given a room next to what smelled like a marijuana factory Only to find numerous bugs in the bathroom of that room. We did not stay and had requested a refund for the second night that we obviously did not stay for and the manager refused. We understand not being refunded for the first night due to us checking in so late however, refund absolutely should’ve been issued for the inconvenience that they caused us having to find a different hotel room at 2 o’clock in the morning.
Stayed 2 nights in Apr 2024
Response from Nikki on 2024/5/8
Thanks for sharing your feedback. We apologize for falling short of your expectations. We appreciate you bringing these issues to our attention. Our team is committed to providing a clean and pleasant environment for our guests, and we will investigate the matters you mentioned to ensure they are promptly addressed. Also we never received this kind of complaints before from any other customers. We hope to have the opportunity to serve you better in the future.

6/10 Okay

Phalange

Stayed 1 night in May 2024
Response from Nikki on 2024/5/7
Thanks for sharing your feedback. We apologize for falling short of your expectations. We appreciate you bringing these issues to our attention. Our team is committed to providing a clean and pleasant environment for our guests. If you faced any kind of issue you can feel free to come to the front desk and we will try to resolve it as soon as possible. We hope to have the opportunity to serve you better in the future.

8/10 Good

Katie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Good room for the price. It wasn’t a far drive from a lot of things but walking would be tough. A lot of additional rules and fees you could incur while there.
Stayed 1 night in Apr 2024
Response from Nikki on 2024/4/29
Thanks for leaving us such a wonderful feedback. We are thrilled that you loved your experience. Our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

2/10 Terrible

Nicholas

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My pillows, towels and bedsheets had heavy stains. The maid service recovered and placed a yellowish stained pillow back on my bed. The breakfast options were limited, and the time frame to get breakfast has a small window. The bathrooms atleast worked and there was running hot water available, but the tubs filled up ankle deep when showering. The property looked beatup compared to the picture presented online, this place was misleading, over all, i had a anxiety filled experience. Regardles of the price, quality should be top priority.
Stayed 2 nights in Apr 2024
Response from Nikki on 2024/4/9
Thanks for sharing your feedback. We apologize for falling short of your expectations. We appreciate you bringing these issues to our attention. Our team is committed to providing a clean and pleasant environment for our guests, and we will investigate the matters you mentioned to ensure they are promptly addressed. If you faced any such kind of issue you can feel free to come to the front desk and we will give you a new room . Also we never received this kind of complaints before from any other customers. We hope to have the opportunity to serve you better in the future.

10/10 Excellent

Magan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I like how quiet and peaceful this property is. Depending on which view you have, it’s beautiful scenery.
Stayed 3 nights in Apr 2024
Response from Nikki on 2024/4/8
Thanks for leaving us such a wonderful feedback. We are thrilled that you loved your experience. Our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

8/10 Good

Elena, Granbury

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the place quite
Stayed 1 night in Mar 2024
Response from Nikki on 2024/4/29
Thanks for leaving us such a wonderful feedback. We are thrilled that you loved your experience. Our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

2/10 Terrible

Paulo

Never coming back again!
Stayed 1 night in Mar 2024
Response from Nikki on 2024/3/31
Thanks for sharing your feedback. We apologize for falling short of your expectations. We appreciate you bringing these issues to our attention. Our team is committed to providing a clean and pleasant environment for our guests, and we will investigate the matters you mentioned to ensure they are promptly addressed. If you faced any such kind of issue you can feel free to come to the front desk and we will give you a new room . Also we never received this kind of complaints before from any other customers. We hope to have the opportunity to serve you better in the future.

2/10 Terrible

Cortezah, Indianapolis

Stayed 1 night in Mar 2024
Response from Nikki on 2024/4/23
Thanks for sharing your feedback. We apologize for falling short of your expectations. We appreciate you bringing these issues to our attention. Our team is committed to providing a clean and pleasant environment for our guests, and we will investigate the matters you mentioned to ensure they are promptly addressed. If you faced any such kind of issue you can feel free to come to the front desk and we will give you a new room . Also we never received this kind of complaints before from any other customers. We hope to have the opportunity to serve you better in the future.

2/10 Terrible

sridhar balaji

Traveled with group, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
It’s not good and room is smelly
Stayed 1 night in Mar 2024
Response from Nikki on 2024/3/23
Thanks for sharing your feedback. We apologize for falling short of your expectations. We appreciate you bringing these issues to our attention. Our team is committed to providing a clean and pleasant environment for our guests, and we will investigate the matters you mentioned to ensure they are promptly addressed. If you faced any such kind of issue you can feel free to come to the front desk and we will give you a new room . Also we never received this kind of complaints before from any other customers. We hope to have the opportunity to serve you better in the future.

2/10 Terrible

Tiea

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived to people waiting outside in the parking lot to check-in. The check-in area is a very small entry way before entering the lobby. The attendant repeatedly asked if we had pets, room limit 2 guests and non smoking. Appeared to be calling someone with our IDs in his hand.They required $100 per room deposit and asked if it could be cash. The guest behind us said it took her 30 plus minutes to check in and did not recall having have to pay the $100 additional fee. Several signs noting different $100 penalties. Seemed very sketchy. The door to the lobby has a sign on it that says it stays locked 24 hours. There were finger prints covered in either red jelly or blood on the upper door frame. We booked two suites. Upon entering one of the rooms the smell was absolutely disgusting. A cross between musty and weed. The room was non-smoking room. The blinds and windows looked like an animal had tore them up. The room was theamed. A car was supposed to be the bed in one of them.This bed was supposed to be a queen but looked like a full. Did not see blankets on the bed, only an old looking sheet that was pulling the mattress up on the top corner.The car was rusted. There was something balled up where the steering wheel went that looked like a pumpkin wrapped in duck tap. The other room the key card did not work. Absolutely would not recommend these themed rooms.
Stayed 1 night in Mar 2024
Response from Nikki on 2024/3/18
Thanks for sharing your feedback. We apologize for falling short of your expectations. We appreciate you bringing these issues to our attention. Our team is committed to providing a clean and pleasant environment for our guests, and we will investigate the matters you mentioned to ensure they are promptly addressed. If you faced any such kind of issue you can feel free to come to the front desk and we will give you a new room . Also we never received this kind of complaints before from any other customers. We hope to have the opportunity to serve you better in the future.

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities
old and rundown. not well maintained.
Stayed 1 night in Mar 2024
Response from Nikki on 2024/3/6
Thanks for sharing your feedback. We apologize for falling short of your expectations. We appreciate you bringing these issues to our attention. Our team is committed to providing a clean and pleasant environment for our guests, and we will investigate the matters you mentioned to ensure they are promptly addressed. If you faced any such kind of issue you can feel free to come to the front desk and we will give you a new room . Also we never received this kind of complaints before from any other customers. We hope to have the opportunity to serve you better in the future.

2/10 Terrible

david

Disliked: Cleanliness, staff & service, property conditions & facilities
Awful motel do not stay
Stayed 1 night in Feb 2024
Response from Nikki on 2024/3/1
Thanks for sharing your feedback. We apologize for falling short of your expectations. Our team is committed to providing a clean and pleasant environment for our guests, and we will investigate the matters you mentioned to ensure they are promptly addressed. Also we never received this kind of complaints before from any other customers. We hope to have the opportunity to serve you better in the future.

4/10 Poor

Eyad, Oklahoma city

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and the family supposed to stay the night instead of driving to Oklahoma in the night. But after checking the state of this inn, we all desided it's safer to drive to Oklahoma in the night 😅
Stayed 1 night in Feb 2024
Response from Nikki on 2024/2/26
Thanks for sharing your feedback. We apologize for falling short of your expectations. We appreciate you bringing these issues to our attention. Our team is committed to providing a clean and pleasant environment for our guests, and we will investigate the matters you mentioned to ensure they are promptly addressed. If you faced any such kind of issue you can feel free to come to the front desk and we will give you a new room . Also we never received this kind of complaints before from any other customers. We hope to have the opportunity to serve you better in the future.

2/10 Terrible

Jesse

Rude desk employee, and this place should be half the price.
Stayed 1 night in Feb 2024
Response from Nikki on 2024/2/26
Thanks for sharing your feedback. We apologize for falling short of your expectations. We appreciate you bringing these issues to our attention. Our team is committed to providing a clean and pleasant environment for our guests, and we will investigate the matters you mentioned to ensure they are promptly addressed. If you faced any such kind of issue you can feel free to come to the front desk and we will give you a new room . Also we never received this kind of complaints before from any other customers. We hope to have the opportunity to serve you better in the future.

2/10 Terrible

Ali

Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Nikki on 2024/1/28
Thanks for sharing your feedback. We apologize for falling short of your expectations. We appreciate you bringing these issues to our attention. Our team is committed to providing a clean and pleasant environment for our guests, and we will investigate the matters you mentioned to ensure they are promptly addressed. If you faced any such kind of issue you can feel free to come to the front desk and we will give you a new room . Also we never received this kind of complaints before from any other customers. We hope to have the opportunity to serve you better in the future.

8/10 Good

Nikhil Chandra

Stayed 1 night in Jan 2024
Response from Nikki on 2024/1/23
Thanks for leaving us such a wonderful feedback. We are thrilled that you loved your experience. Our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

10/10 Excellent

Haley

Business traveler
Liked: Staff & service, amenities
Very nice front desk worker and beautiful Mexican restaurant close by. Room is very nice. One inconvenience but other than that loving my stay here
Stayed 1 night in Jan 2024
Response from Nikki on 2024/1/17
Thanks for leaving us such a wonderful feedback. We are thrilled that you loved your experience. Our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

8/10 Good

Crystal

Stayed 1 night in Jan 2024
Response from Nikki on 2024/1/13
Thanks for leaving us such a wonderful feedback. We are thrilled that you loved your experience. Our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

6/10 Okay

Das, Denton

Business traveler, Traveled with partner
Disliked: Amenities
Stayed 2 nights in Jan 2024
Response from Nikki on 2024/1/9
Thanks for leaving us such a wonderful feedback. We are thrilled that you loved your experience. Our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

2/10 Terrible

Dtravion

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
bedbugs and service is terrible didn’t even stay 10 hours
Response from Nikki on 2023/12/31
Thank you for taking the time to share your concerns. We sincerely apologize for any inconvenience you experienced during your stay. Our utmost priority is to provide a comfortable and hygienic environment for all our guests. We take reports like yours very seriously, and we have launched a thorough investigation to address the issue you mentioned. Your feedback is invaluable in helping us maintain our standards. If you ever encounter any problems, please don't hesitate to approach our front desk. We would be more than happy to accommodate you in a new room. It's important to note that this is an isolated incident, as we have not received similar complaints from other guests. Nevertheless, we are treating your feedback as an opportunity to improve and enhance our services. We hope you'll give us another chance to provide you with a superior experience in the future. Thank you once again for sharing your feedback.

4/10 Poor

Patricia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very old property and close to being considered a dive. I would not repeat a stay here.
Stayed 3 nights in Dec 2023
Response from Nikki on 2023/12/25
Thank you for taking the time to share your concerns. We sincerely apologize for any inconvenience you experienced during your stay. Our utmost priority is to provide a comfortable and hygienic environment for all our guests. We take reports like yours very seriously, and we have launched a thorough investigation to address the issue you mentioned. Your feedback is invaluable in helping us maintain our standards. If you ever encounter any problems, please don't hesitate to approach our front desk. We would be more than happy to accommodate you in a new room. It's important to note that this is an isolated incident, as we have not received similar complaints from other guests. Nevertheless, we are treating your feedback as an opportunity to improve and enhance our services. We hope you'll give us another chance to provide you with a superior experience in the future. Thank you once again for sharing your feedback.

2/10 Terrible

Ken

Disliked: Property conditions & facilities
When we entered the room, it was obviously not well cleaned or maintained. The window blinds were tattered and the streetlight shone through. The bedding was filthy and smelled of body odor. It was also covered with a yellow tinge and all types of body hair. There were also large cigarettes or cigar burns in the sheets. The bathtub had a rusty hole patched with clear silicone. The grout in the tiles had gaps and pieces missing. Expedia refused to refund our booking fee because the property refused to refund to them. This is the single worst experience I've had with both the property and a booking website. I will not use Expedia's services again and have already told them so. If I could leave a negative star, I would.
Stayed 2 nights in Dec 2023
Response from Nikki on 2023/12/25
Thank you for taking the time to share your concerns. We sincerely apologize for any inconvenience you experienced during your stay. Our utmost priority is to provide a comfortable and hygienic environment for all our guests. We take reports like yours very seriously, and we have launched a thorough investigation to address the issue you mentioned. Your feedback is invaluable in helping us maintain our standards. If you ever encounter any problems, please don't hesitate to approach our front desk. We would be more than happy to accommodate you in a new room. It's important to note that this is an isolated incident, as we have not received similar complaints from other guests. Nevertheless, we are treating your feedback as an opportunity to improve and enhance our services. We hope you'll give us another chance to provide you with a superior experience in the future. Thank you once again for sharing your feedback.

2/10 Terrible

Jared

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got in and it had the strongest bad odor and the bed was full of stains, it was so bad I couldn’t stay there
Stayed 1 night in Dec 2023
Response from Nikki on 2023/12/16
Thanks for sharing your feedback. We apologize for falling short of your expectations. We appreciate you bringing these issues to our attention. Our team is committed to providing a clean and pleasant environment for our guests, and we will investigate the matters you mentioned to ensure they are promptly addressed. If you faced any such kind of issue you can feel free to come to the front desk and we will give you a new room . Also we never received this kind of complaints before from any other customers. We hope to have the opportunity to serve you better in the future.

2/10 Terrible

Christina

Stayed 1 night in Dec 2023
Response from Nikki on 2023/12/16
Thanks for sharing your feedback. We apologize for falling short of your expectations. We appreciate you bringing these issues to our attention. Our team is committed to providing a clean and pleasant environment for our guests, and we will investigate the matters you mentioned to ensure they are promptly addressed. If you faced any such kind of issue you can feel free to come to the front desk and we will give you a new room . Also we never received this kind of complaints before from any other customers. We hope to have the opportunity to serve you better in the future.

2/10 Terrible

Randy

Business traveler, Traveled with partner
Needs renovation badly
Stayed 1 night in Nov 2023
Response from Nikki on 2023/11/30
Thank you for taking the time to share your concerns. We sincerely apologize for any inconvenience you experienced during your stay. Our utmost priority is to provide a comfortable and hygienic environment for all our guests. We take reports like yours very seriously, and we have launched a thorough investigation to address the issue you mentioned. Your feedback is invaluable in helping us maintain our standards. If you ever encounter any problems, please don't hesitate to approach our front desk. We would be more than happy to accommodate you in a new room. It's important to note that this is an isolated incident, as we have not received similar complaints from other guests. Nevertheless, we are treating your feedback as an opportunity to improve and enhance our services. We hope you'll give us another chance to provide you with a superior experience in the future. Thank you once again for sharing your feedback.

2/10 Terrible

D

Stayed 1 night in Nov 2023
Response from Nikki on 2023/12/15
Thank you for taking the time to share your concerns. We sincerely apologize for any inconvenience you experienced during your stay. Our utmost priority is to provide a comfortable and hygienic environment for all our guests. We take reports like yours very seriously. Your feedback is invaluable in helping us maintain our standards. If you ever encounter any problems, please don't hesitate to approach our front desk. We hope you'll give us another chance to provide you with a superior experience in the future. Thank you once again for sharing your feedback.

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in they did not have the room I requested. The room was not particularly clean and sheets and towels are past there useful age. Disgusting over all! It was late so I stayed and left early. The next night I returned they had a new room, same disgusting towels and sheets it was late and I need some sleep tried to sleep but got bitten by bugs all night. I lefts at 5anthis place is horrible
Stayed 3 nights in Nov 2023
Response from Nikki on 2023/11/13
Thank you for taking the time to share your concerns. We sincerely apologize for any inconvenience you experienced during your stay. Our utmost priority is to provide a comfortable and hygienic environment for all our guests. We take reports like yours very seriously, and we have launched a thorough investigation to address the issue you mentioned. Your feedback is invaluable in helping us maintain our standards. If you ever encounter any problems, please don't hesitate to approach our front desk. We would be more than happy to accommodate you in a new room. It's important to note that this is an isolated incident, as we have not received similar complaints from other guests. Nevertheless, we are treating your feedback as an opportunity to improve and enhance our services. We hope you'll give us another chance to provide you with a superior experience in the future. Thank you once again for sharing your feedback.

6/10 Okay

Joel

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 14 nights in Oct 2023
Response from Nikki on 2023/10/28
Thanks for leaving us such a wonderful feedback. We are thrilled that you loved your experience. Our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

4/10 Poor

Vivian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room bathtub was really dirty. Bugs on ceiling and floor. Hadn't swept in awhile. Headboard had hand prints and was dirty. The shower bar had been bent forward leaving the curtain to hang farther away from the tub. The chair was broken, so 1st time sitting on it it falls backwards. The pillows were very uncomfortable because they were old and the batting is hard. The mattress is lumpy and Stained. They don't use a fitted sheet, so the flat sheet comes off the mattress easily. The staff dont know how to read a reservation, kept coming and said you need to check out, you're past check out time. First day!!!! Then on 4th day then on 5th day. One staff member was yelling to get out. Had to tell them check the dates of the reservation. If I couldve cancelled and found anther hotel I would have. They are so disorganized. Apparently they don't know how to read a reservation. 3 of them came to the room on the 5th day. Terrible, terrible, terrible. It lists breakfast included, but they do not have breakfast at all. I feel like I was duped, and should get at least part of my money back.This hotel is a dump. Orbitz rated them 4.2 but on Google they are rated 2.1. I would rate them a 1.
Stayed 6 nights in Oct 2023
Response from Nikki on 2023/10/27
Thank you for taking the time to share your concerns. We sincerely apologize for any inconvenience you experienced during your stay. Our utmost priority is to provide a comfortable and hygienic environment for all our guests. We take reports like yours very seriously, and we have launched a thorough investigation to address the issue you mentioned. Your feedback is invaluable in helping us maintain our standards. If you ever encounter any problems, please don't hesitate to approach our front desk. We would be more than happy to accommodate you in a new room. It's important to note that this is an isolated incident, as we have not received similar complaints from other guests. Nevertheless, we are treating your feedback as an opportunity to improve and enhance our services. We hope you'll give us another chance to provide you with a superior experience in the future. Thank you once again for sharing your feedback.

2/10 Terrible

Melissa

Stayed 3 nights in Oct 2023
Response from Nikki on 2023/11/15
Thank you for taking the time to share your concerns. We sincerely apologize for any inconvenience you experienced during your stay. Our utmost priority is to provide a comfortable and hygienic environment for all our guests. We take reports like yours very seriously, and we have launched a thorough investigation to address the issue you mentioned. Your feedback is invaluable in helping us maintain our standards. If you ever encounter any problems, please don't hesitate to approach our front desk. We would be more than happy to accommodate you in a new room. It's important to note that this is an isolated incident, as we have not received similar complaints from other guests. Nevertheless, we are treating your feedback as an opportunity to improve and enhance our services. We hope you'll give us another chance to provide you with a superior experience in the future. Thank you once again for sharing your feedback.

6/10 Okay

Colton

Stayed 2 nights in Oct 2023
Response from Nikki on 2023/10/17
Thanks for leaving us such a wonderful feedback. We are thrilled that you loved your experience. Our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

4/10 Poor

Paula

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Did not clean room no towels or toilet paper had to call front office to go pick some up it needs a little lift too old tv did not work.
Stayed 2 nights in Oct 2023
Response from Nikki on 2023/10/9
Thank you for taking the time to share your concerns. We sincerely apologize for any inconvenience you experienced during your stay. Our utmost priority is to provide a comfortable and hygienic environment for all our guests. We take reports like yours very seriously, and we have launched a thorough investigation to address the issue you mentioned. Your feedback is invaluable in helping us maintain our standards. If you ever encounter any problems, please don't hesitate to approach our front desk. We would be more than happy to accommodate you in a new room. It's important to note that this is an isolated incident, as we have not received similar complaints from other guests. Nevertheless, we are treating your feedback as an opportunity to improve and enhance our services. We hope you'll give us another chance to provide you with a superior experience in the future. Thank you once again for sharing your feedback.

2/10 Terrible

German

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Nikki on 2023/10/2
Thank you for taking the time to share your concerns. We sincerely apologize for any inconvenience you experienced during your stay. Our utmost priority is to provide a comfortable and hygienic environment for all our guests. We take reports like yours very seriously, and we have launched a thorough investigation to address the issue you mentioned. Your feedback is invaluable in helping us maintain our standards. If you ever encounter any problems, please don't hesitate to approach our front desk. We would be more than happy to accommodate you in a new room. It's important to note that this is an isolated incident, as we have not received similar complaints from other guests. Nevertheless, we are treating your feedback as an opportunity to improve and enhance our services. We hope you'll give us another chance to provide you with a superior experience in the future. Thank you once again for sharing your feedback.

2/10 Terrible

Ashley

Stayed 2 nights in Sep 2023
Response from Nikki on 2023/9/27
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. we are working on this issue. If you faced any such kind of issue you can feel free to come to the front desk and we will give you a new room . Also we never received this kind of complaints before from any other customers.

6/10 Okay

Clint

Liked: Room comfort
The room was okay, but the room looks like 1980s with tills in bathroom as well as the forure area, fake wood flooring as well as the furniture looked to be up to date, just cheap kind of look. The main problem was, when taking a shower the water was not hot at all. There was nothing wrong with the cold this last stay because it was hot out side. The other times before was and tried to tell the desk person the water does not get hot at all. This during the winter months, was just to cold. I said I would not come back, but i for got about the water situation, till I got to the room.
Stayed 1 night in Aug 2023
Response from Nikki on 2023/8/8
Thank you for taking the time to provide detailed feedback about your recent stay. We apologize for the aspects of your experience that did not meet your expectations, particularly the issue with the water temperature. We are committed to investigating and addressing the concerns you raised. We're sorry to hear that your previous attempts to communicate this issue were not successful, and we assure you that we will work on rectifying this. We appreciate your understanding and feedback, which will help us improve the quality of our accommodations and services. While we understand your hesitation to return, we genuinely hope you'll reconsider and give us another chance to provide you with a more satisfactory experience in the future. Your satisfaction is important to us, and we're committed to making your next stay more enjoyable. Thank you once again for sharing your thoughts.

6/10 Okay

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities
Dont judge it by the looks! Staff was super nice, rooms were much better then expected, all things considered we were impressed! Even my super judgy teen was surprised how decent the place was!
Stayed 1 night in Jul 2023
Response from Nikki on 2023/8/1
Thanks for leaving us such a wonderful feedback. We are thrilled that you loved your experience. Our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

6/10 Okay

Ashonte

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Nikki on 2023/6/30
Thanks for leaving us such a wonderful feedback. We are thrilled that you loved your experience. Our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

2/10 Terrible

Scott

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When we arrived there I went to check in and was changed for my service dog and was given a room that smelled like mold they wouldn't clean the room and we got woken up the next morning and was told to move to another room because of maintenance needed to be done on the room we were in once we moved we got told we would have to pay for my service dog 20 dollars everyday or leave that was an extra 120 and we tried to pay to stay one extra day and they refused to take my wife's card for payment and we were told that we left the service dog by itself and we were going to be charged 100 we left the property right away because they are just trying to make sure you pay more money for there drug infested rooms
Stayed 6 nights in Jun 2023
Response from Nikki on 2023/6/29
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. we are working on this issue. If you faced any such kind of issue you can feel free to come to the front desk and we will give you a new room . Also we never received this kind of complaints before from any other customers.

2/10 Terrible

Scott

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed a week with my family and ESA dog frist night had to pay for my service dog then got refunded then they came with the police and said they needed to do maintenance on our room and then they said we had to pay for my ESA service dog or I would have to leave the property that was another hundred and twenty dollars the room smelled and people are walking around at all hours of the night talking outside your door seen bugs would not recommend this place for families or children
Stayed 1 night in Jun 2023
Response from Nikki on 2023/6/22
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. we are working on this issue. If you faced any such kind of issue you can feel free to come to the front desk and we will give you a new room . Also we never received this kind of complaints before from any other customers.If you have proof of dog id, name of the dog and registered on your name then only we will consider as service animal.

2/10 Terrible

Betty

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Horrible...black stains on dirty towels, toilet lid falling off.. we checked out and did not stay... should be refunded .. can't stay in a filthy place.
Stayed 1 night in Jun 2023
Response from Nikki on 2023/6/17
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. we are working on this issue. If you faced any such kind of issue you can feel free to come to the front desk and we will give you a new room . Also we never received this kind of complaints before from any other customers.

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible hotel. Terrible staff. Never would recommend. This hotel needs to be taken off Expedia. It’s a big blemish on Expedias name
Stayed 2 nights in Jun 2023
Response from Nikki on 2023/6/13
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. we are working on this issue. If you faced any such kind of issue you can feel free to come to the front desk and we will give you a new room . Also we never received this kind of complaints before from any other customers.

8/10 Good

Kendrick B.

Liked: Staff & service
Stayed 1 night in Jun 2023
Response from Nikki on 2023/6/12
Thanks for leaving us such a wonderful feedback. We are thrilled that you loved your experience. Our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Nikki on 2023/6/1
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. we are working on this issue. If you faced any such kind of issue you can feel free to come to the front desk and we will give you a new room . Also we never received this kind of complaints before from any other customers.

10/10 Excellent

Tessa

Stayed 3 nights in May 2023
Response from Nikki on 2023/5/31
Thanks for staying with us and leaving us such a wonderful feedback. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your rating and we look forward to seeing you again.

6/10 Okay

Nicholas

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Shower and bed
Shower pressure was lacking. Sheets and comforter were very thin.
Stayed 2 nights in May 2023
Response from Nikki on 2023/5/30
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. we are working on this issue. If you faced any such kind of issue you can feel free to come to the front desk and we will give you a new room . Also we never received this kind of complaints before from any other customers.

6/10 Okay

Charles, Alvarado

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I will not stay here again. I was not impressed and worried about safety.
Stayed 1 night in May 2023
Response from Nikki on 2023/5/28
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. we are working on this issue. If you faced any such kind of issue you can feel free to come to the front desk and we will give you a new room . Also we never received this kind of complaints before from any other customers.