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Reviews of Quest Hotel San Denpasar by ASTON

3.5 out of 5
Quest Hotel San Denpasar by ASTON
Jalan Mahendradata No. 93, Denpasar, Bali

Reviews

8.0

Very Good

Rating 10 - Excellent. 12 out of 46 reviews" "
Rating 8 - Good. 23 out of 46 reviews" "
Rating 6 - Okay. 7 out of 46 reviews" "
Rating 4 - Poor. 4 out of 46 reviews" "
Rating 2 - Terrible. 0 out of 46 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Brooke

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff are very friendly and helpful. Beds are acceptable. Breakfast is average but passable. Tv in the rooms don’t work very well and air con didn’t work either.
Stayed 2 nights in Jan 2024
Response from Yono on 2024/1/26
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff friendly and helpful, and we appreciate your positive comments about the beds. However, we apologize for any inconvenience you experienced with the TV and air conditioning in your room.We take guest feedback seriously, and your comments will be shared with our maintenance team to address the issues with the TV and air conditioning units. We strive to provide a comfortable and enjoyable stay for all our guests, and your input helps us identify areas for improvement.We hope to have the opportunity to welcome you back in the future, and we'll make every effort to ensure your next stay exceeds your expectations. If there's anything specific you'd like us to address or if you have further details to share, please feel free to contact our front desk directly.Thank you again for choosing our hotel, and we look forward to the chance to host you again.Best regards,General ManagerYono Sulistyo

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good place to stay but not perfect
Stayed 6 nights in Oct 2023
Response from Yono on 2023/10/20
Dear our valued guests, Thank you for choosing Quest San Denpasar and thank you for the positive review you have given. We are very happy to know that your stay at Quest San Denpasar was quite satisfying. Services and facilities are our priority for guest comfort. We are waiting for your next arrival. Warm regards, Yono Sulistyo General Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall sangat direkomendasikan. Harga murah tapi kaualitas nyaman. Ada balkonnya pula. Hal minor: Menu sarapan kurang beragam. Lokasi kurang cocok untuk pejalan kaki.
Stayed 2 nights in Aug 2022

8/10 Good

Novita

Stayed 7 nights in May 2022

4/10 Poor

Atif

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Staff extremely helpful Unfortunately rooms are not well maintained and housekeeping not up to standard i.e. bed covers not changed disposable items not replaced
Stayed 4 nights in Apr 2022
Response from Apology Letter on 2022/5/13
Dear Atif, Thank you for staying at Quest San Hotel Denpasar, On behalf of management we would like to apologize for the inconvenience during your stay. We will ensure to improve our cleanliness in the room by doing more intensive training for staff , We hope to be given the opportunity to provide better service in the future Look forward for your next visit. Regards, Agung Suddha General Manager

10/10 Excellent

Cecilia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

8/10 Good

Fiona, Perth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Promptly and good price and friendly service Nothing I don’t like.
Stayed 2 nights in Feb 2020

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable room, friendly staff. The location is somewhat far from the Denpasar-area beaches.
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like the customer care of this hotel.Every staff greets and values their guests.The manager is always ready to improve the guest satisfaction
Stayed 5 nights in Dec 2019

8/10 Good

Christina

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely beautiful and well-kept. I had absolutely no complaints about cleanliness or maintenance. The staff were so welcoming and hospitable - it really felt like a home away from home! The breakfast buffet was outstanding with endless choices. Overall, this place is a really great deal! Would recommend to anyone!
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport and in a not very busy area. Closer to fast food chains.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Sudomo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wifi is too slow, even i cant get any signal inside my room
Stayed 1 night in May 2019

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Sook Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall stay is good.
Overall is good except breakfast. Staff is slow in serving and limited choices of food.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Feb 2019

8/10 Good

Simon

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

8/10 Good

Sopheak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay.
The room is nice and acceptable for the price. Recommended. There is hot tap, shower, tv, fridge, safe, e_kettle for free coffee and tea...etc. But young staffs are still poor in English.
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Winda, Surabaya

All is good except the breakfast was poor...
Will stay here again

10/10 Excellent

neil, Perth W.A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite clean and comfortable
Great stop over hotel, was only for one night and it was exactly what I wanted , clean quite and great room. Staff are great and only half a hour back to airport . I recommend highly for overnight stays.

6/10 Okay

Guy, Sydney

Liked: Staff & service, room comfort
Quest stay
The first impressions of this hotel are very good. It looks very good and the staff introduction was ok. Staff are friendly and try to always be helpful. I had a room with a veranda open too the pool area on the 2nd floor. The room big and comfortable enough. But the noise from the pool area was heard every morning and all day. The pool looked great. But the water was cold and the cleanliness of the pool area was not maintained always. With cigarette buts and food left around often. There is nothing at very close. So a quick taxi ride maybe needed if you want to go shopping. The restaurant food is limited also. Overall the stay was ok, but I think this hotel mostly for locals and business

8/10 Good

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

David, Perth WA

Liked: Staff & service
Disliked: Cleanliness
While the staff are very pleasant and friendly this hotel caters mainly for domestic conferences and the domestic market. It is not a hotel that caters for international tourists. This means many of the basic standards of good practice expected by international tourists are not present. Dining room menu is very limited and if there is a Conference the food at breakfast can be insufficient and cold. Also the hotel does not serve alcohol apart from beer. As I stated staff are friendly and try hard but if management does want to attract international tourists they need to invest more in providing sufficient staff and training for staff on basic best practices for a 3 star hotel.

8/10 Good

Manish

Liked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Miguel, Colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel. New facilities and great staff.
The hotel is new so everything is pretty good looking. The gym and spa are not ready yet so there where still some work being done and some noise was heard in the mornings. The staff was always very keen to help and learned my name since the first day. The only down side is the restaurant food. Although it is clean and neat, the food could be much better. I would definitely recommend the hotel plus the price is pretty good.

8/10 Good

gaik yin, kuala lumpur

Liked: Staff & service, property conditions & facilities, room comfort
a bit far but really good to stay
a bit far but really good to stay

8/10 Good

gaik yin, kuala lumpur

Liked: Staff & service, property conditions & facilities, room comfort
worth for your paid and really good to stay
a bit far but really good to stay.

10/10 Excellent

Nadiya, Italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strategic location
I like this new hotel because their location really strategic. Their staff also really friendly and helpful.

8/10 Good

Bekti, bandung

Liked: Cleanliness, staff & service, property conditions & facilities
Its comfort place for business trip, especially for denpasar and surrounding area. near from business area.

10/10 Excellent

Vendela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kamar besar dan nyaman
Stayed 2 nights in May 2021

4/10 Poor

Fayssal

Liked: Staff & service
Disliked: Cleanliness
Vraiment degueulasse
Accueil très chaleureux. Mais arrive dans la chambre .... rideau de douche moisis, tenture de la chambre tachée de partout, tapis de douche sale, moisis sur les coins de la douche,... Je vous le déconseille vraiment..
Stayed 1 night in Sep 2019

8/10 Good

ETakd, Shinjuku

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As the door lock was broken, the service took care of me as soon as I asked for a repair. Correspondence was good early. It is better to think that service fees such as room service will be paid on the spot.
Stayed 2 nights in Jul 2019

8/10 Good

ahmet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chech out
Otelde tek rahatsiz oldugum konu check out sirasinda sizi bekletip odayi kontrol etmeleri bu çok yabanci bir uygulama geldi bana rahatsiz edici bu konu haricinde personel elinden geleni yapiyor yardimci olmaya calışıyor ve otelinde durumu gayet iyi,kahvaltı bizim alışmış olduğumuz seçeneklerin biraz dışında olsada gereken neyse yapıyorlar mümkün olan olanaklarla isteğe cevap vermeye çalışıyorlar...
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended hotel
Good for stay
Stayed 1 night in Sep 2018
Response from Bagus Agung Suddha on 2018/10/23
Dear Sir / Madam Thank you for staying at Quest San Hotel Denpasar and please visit us again for your next stay... With Regards, Bagus Agung Suddha General manager

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Menyenangkan.
Kamar yg bersih,pencahayaan yg terang dan baik. Semuanya menyenangkan.
Stayed 1 night in Jun 2017

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bekvämt hotel bära flygplatsen. Superbra frukost
Bekvämt och rent hotell med fantastisk personal och supergod frukost

6/10 Okay

Winda

Disliked: Cleanliness, staff & service

8/10 Good

kuntoro

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Antti L.

Liked: Staff & service
Asiallinen hotelli
Hotellista pitää aina lähteä taksilla. Liikenne on vilkasta ja vaikka etäisyydet ovat lyhyitä niin siirtyminen rantaan kestää.

4/10 Poor

Aloysius, Jakarta

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel jauh dari tempat wisata
Hotel jauh dari tempat wisata dan harga cukup mahal jika dilihat dari fasilitas yang didapat. Ukuran kamar kecil untuk superior.

6/10 Okay

YU, 東京

Disliked: Property conditions & facilities
ビーチに遠いです、
ビーチに遠いです、夜になると周り何にもないです、ちょっと不便。朝ごはんはまずいです。スタッフはすごく対応速くて親切でした。

10/10 Excellent

Rizki Oki, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We are fully satisfied with the services and hospitality of hotel staff. Location of the hotel is also good and easy access to Denpasar Area. Breakfast is good and has good variety and we would like to stay in Quest San in our next trip.