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Reviews of Casa Loma Inn & Suites by OYO Davenport IA near I-80

2.5 out of 5
Casa Loma Inn & Suites by OYO Davenport IA near I-80
6014 N Brady St, Davenport, IA

Reviews

5.8
Rating 10 - Excellent. 38 out of 140 reviews" "
Rating 8 - Good. 19 out of 140 reviews" "
Rating 6 - Okay. 15 out of 140 reviews" "
Rating 4 - Poor. 22 out of 140 reviews" "
Rating 2 - Terrible. 46 out of 140 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Deb

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Price
Stayed 1 night in May 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service
Stayed 1 night in May 2024

6/10 Okay

Jerry

Traveled with partner
Liked: Cleanliness
The bed was very worn out and was saggy. They are trying to remodel the property.
Stayed 1 night in Apr 2024

2/10 Terrible

Skylor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a room with EXPEDIA. Which the room at the hotel was not available. So I did not get a jacuzzi like I paid for through Expedia. Expedia ripped me off and scammed me. Do not go thru Expedia. I needed to take a bath and was not able to. I was severely beaten and wanted to relax and ordered room thru Expedia. Got there and was told that room was not even available. Expedia lied to me. I am so upset.
Stayed 1 night in Apr 2024

2/10 Terrible

Kourtnee

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
3 men sitting there when got there, got to honey moon suite people working next door loudly, rooms definitely don’t look at pictured. Ran down. Creepy. Pool was closed. We’ll see how the night goes super disappointed.
Stayed 1 night in Apr 2024
Response from Lisa on 2024/5/5
Apologies for the inconvenience caused, Kourtnee! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Lisa

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities
I did not like anything. The floor was soo dirty, after walking on it in 2 min my socks were black, had hardly any lighting, tub wasn’t draining rite, vending machine wasn’t working properly, ice machine was down. Suppose to of been a king size bed and it was a full! Very disappointing for the 187.00 dollar night. I would have paid 60.00 to stay at a 2.0 star rating motel!!!
Stayed 1 night in Feb 2024
Response from Ammy on 2024/5/7
Apologies for the problems you had faced, Melissa! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 Terrible

Morgan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ammy on 2024/5/7
Hi, Morgan! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Jan 2024
Response from Ammy on 2024/5/7
Thanks for the positive rating, Kayla! Hope to welcome you again soon. Regards, Noah.

4/10 Poor

Janet

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
They didn’t have working Tv in either rooms. We had two rooms, one the noise when the heater turned on woke me all night, the fan was very noisy. It was clean Sheets were soft
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Ben and me checking in together
The reception was quite interesting me & Ben the mouse checked in at the same time his room was on the 1st floor but other than that my room was very cold and the heater was very loud and ran all night got very little rest
Stayed 1 night in Oct 2023
Response from Joey on 2023/12/6
Apologies for the inconvenience caused, Hi! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Joey

8/10 Good

Kelly

Traveled with partner
Liked: Cleanliness, staff & service
We stayed 1 night. I booked a hot tub room through Expedia. When we checked in, Expedia had sent them a Loft room request. The manager was able to accommodate us. They let us know some tv channels werent working but provided the wifi password so we could watch on our phones. To our delight, tv worked just fine. They do continental type breakfast all day which we appreciated. This is a unique property & we will probably stay again.
Stayed 1 night in Oct 2023
Response from Tim on 2023/12/6
Thank you so much for your ranking and valuable reviews, Kelly! We have duly acknowledged your input and we ensure a better stay in the future. Regards, Tim

4/10 Poor

Courtney

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ava on 2023/9/12
Hi, Courtney! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

10/10 Excellent

Chastity

Stayed 1 night in Aug 2023
Response from Noah on 2023/9/12
Thanks for the positive rating, Chastity! Hope to welcome you again soon. Regards, Noah

4/10 Poor

Laura

The building obviously is not maintained and it should have been a red flag when a plunger was left beside toilet. The toilet didn’t flush, carpet was 30 years old, and the pillows smell like other humans who have not showered.
Stayed 1 night in Jul 2023
Response from Ava on 2023/9/13
Sincere Apologies, Laura! We are disappointed to see that our guest is dissatisfied with our services. However, we would love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Ava

2/10 Terrible

James

Stayed 1 night in Jul 2023
Response from Barbara on 2023/9/12
Sorry for the unpleasant experience you had with us. James! Thank you for notifying us and we will surely be working for the better guest experience. Regards, Barbara

10/10 Excellent

Ed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast is available 24/7 which was nice. The rooms are good, but some noise from other rooms and the AC unit did wake me up in the middle of the night. Very unique building.
Stayed 1 night in Jun 2023
Response from Ava on 2023/7/5
Thank you so much for the wonderful rating, Guest! It gives us immense satisfaction when we see guests loved our services. Keep giving us the opportunity to host you and we will put in our continuous efforts to retain this smile forever :) Regards, Ava

4/10 Poor

Jamey

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ridiculous. No room even those had confirmation.
We arrived after a concert and was told there was no rooms available even though we reserved a week in advance. We were given a room with a broken lock and no ac and the showers plumbing was broken. We had no choice but to stay or drive through the night with our 6 yr old daughter
Stayed 1 night in Jun 2023
Response from Ava on 2023/6/21
Sincere Apologies, Jamey! We are disappointed to see that our guest is dissatisfied with our services. However, we would love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Ava

8/10 Good

Chris

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Ava on 2023/6/21
Thanks for rating us superbly, Chris! Glad to know that you loved our services :) Regards, Ava

4/10 Poor

Thomas

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Ava on 2023/6/7
Hi, Thomas! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Ava

2/10 Terrible

Cory

Disliked: Staff & service
Over booked.
The hotel called me little more than an hour before checkin and told me that they over booked the room and had no hot tub room for me. They did offer alternate nights but that didnt work for me. Hotels.com hasnt been helpful in getting my money back.
Stayed 1 night in Feb 2023
Response from Ava on 2023/3/2
Hi, Cory! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Ava

8/10 Good

Cortessa

Liked: Cleanliness, staff & service, property conditions & facilities
Love the log cabin style and stairs. Nice staff. I did have to get a room change
Stayed 1 night in Feb 2023
Response from Ava on 2023/3/2
Heartfelt gratitude for sharing this, Cortessa! This brings more responsibilities on our shoulder to ensure your future visit is nothing less than amazing. Keep this love coming :) Regards, Ava

6/10 Okay

Kaylee

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Issues
I reserved 3 rooms and didn’t get the rooms I reserved then when I went to ask him and tell him about it he got really rude and told me I just have my money back
Stayed 2 nights in Feb 2023
Response from Ava on 2023/2/22
Something like this should not have happened, Kaylee! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Ava

2/10 Terrible

Tammy

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
When I arrived they said they weren't honoring the Expedia prices that I paid for so I ended up with 3 hours for phonecalls etc threw Expedia to help me..worat experience ever...not only that there was a lady in front of me same situation I heard them talking shame on them
Stayed 1 night in Feb 2023
Response from Ammy on 2023/2/22
Apologies for the problems you had faced, Tammy! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 Terrible

TeAnna

Stayed 1 night in Feb 2023
Response from Eva on 2023/3/15
Hi, TeAnna! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Eva

2/10 Terrible

Ronnie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE
Did not stay they would NOT honor Hotels.com price
Stayed 1 night in Feb 2023
Response from Ammy on 2023/2/14
Hi, Ronnie! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Patrick

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Hopefully it gets turned around
The front lobby looked fairly clean but as we went up the stairs we quickly noticed the entire building was in rough shape. The new owner stated it is under renovation. As of now the room we stayed in had holes in the door, lots of stains everywhere and the sink was not in the bathroom it was in the main room. A couple of weird things: - had a random guy walking around our hallway in the morning and had to be told to leave because he didn’t have a room. - There was a dude outside in the parking lot hanging out with bags of trash stacked up in his car everywhere. Really weird things happening there.
Stayed 1 night in Nov 2022
Response from Ammy on 2022/12/1
Hi, Patrick! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Tim

2/10 Terrible

Latoya

Stayed 1 night in Oct 2022
Response from Ava on 2022/11/11
Hi, Latoya! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

2/10 Terrible

Holly

Disliked: Staff & service
Stayed 1 night in Oct 2022
Response from Ammy on 2022/11/4
Hi, Holly! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Noah

4/10 Poor

Betsy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ok
It was in need of some serious up keep and the floors were gross. But the guys working there was super nice and told us ther we’re doing a lot of upgrades
Stayed 1 night in Oct 2022
Response from Ammy on 2022/10/19
Hi, Betsy! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Stayed 1 night in Sep 2022
Response from Eva on 2022/10/2
Hi Blake! We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Regards, Eva

8/10 Good

Johnathan

Business traveler
Liked: Cleanliness, room comfort
Make sure you pre-pay if you check in after 5P
The rooms themselves were clean and comfortable. But...This hotel has been going through renovations for over a year, but it doesn't seem to progressing much. There were loose stairs going from the second to the third floor. Service wise, we had 4 rooms in our party, 2 were pre-paid, 2 were not. Because we had not checked in by 5:00PM, and didn't answer the phone (as we were travelling) the two rooms were cancelled without notice. The front desk clerk did not seem to think there was an issue with cancelling the reservations. Luckily they did have room available and honored the original booking price. But, if there were extra rooms, why was it necessary to cancel the reservations?
Stayed 2 nights in Sep 2022
Response from Ammy on 2022/10/19
Hi, Johnathan! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah

8/10 Good

raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasing room. Needed more lighting. Very comfy bed.
Stayed 1 night in Sep 2022
Response from Eva on 2022/10/2
Hey Raymond! Your review made our day. Reviews like yours are what keeps us going the extra mile to serve better in the future. Regards, Eva

10/10 Excellent

Vanessa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even thou construction was going on it was still a unique place. Will stay there again.
Stayed 2 nights in Sep 2022
Response from Eva on 2022/10/2
Thanks for taking out your valuable time to rate us, Vanessa! We will work even harder to make your stay a memorable one :) Regards, Eva

4/10 Poor

Kenda

Disliked: Cleanliness, property conditions & facilities, room comfort
Keep looking!
I had a non-smoking room that reeked of cigarette smoke and tub had cigarette burn marks all along the side. I asked to be moved to a different room on front but they were I accommodating with that request. There was a lot of middle-of-the-night noise and banging on doors at 3am. The bed was comfortable but everything else was bad!!
Stayed 2 nights in Aug 2022
Response from Greta on 2022/9/19
Hi, thanks for rating us, looks like your stay with us hasn't been up to par. We believe in continuous improvement. Give us another chance and we'll make sure you experience the comfort and hospitality we know. Regards, Greta

10/10 Excellent

Joan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Ammy on 2022/9/6
Hi, Joan! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

10/10 Excellent

Tommysandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Ammy on 2022/10/19
Thanks for the positive rating, Tommy! Hope to welcome you again soon. Regards, Noah

10/10 Excellent

Danelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value.
Clean, comfy, quiet. Very nice gentleman that checked us in. I will stay here again.
Stayed 1 night in Aug 2022
Response from Jon on 2022/8/17
We appreciate your feedback! Hope to welcome you soon :) Regards, Jon

10/10 Excellent

Michel

Liked: Staff & service
cute but could use a little love
hotel was cute, the person at checkin was nice but on the phone from meeting till handing us the room keys. room was nice but a little dated and needs some love on minor repairs and some deep cleaning. a hole in the wall in the bathroom, dirty carpet, missing a towelbar in the shower etc. bed was kinda dipped in the middle and not comfortable. location was great, and woeth another stay though
Stayed 1 night in Aug 2022
Response from Ammy on 2022/8/19
Hi, Michel! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Amelia.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Let down
Didn’t get to stay, the manager said his hotel was not affiliated with hotels.com and would not give us the room for the rate I reserved. My wife went to look at the room and it was dirty, dingy, smelled, holes in wall. I planned this trip months ago to be massively let down.
Stayed 3 nights in Jul 2022
Response from Amina on 2022/7/24
Hi, David! We are sorry for the unpleasant experience you had with us. Your feedback has been duly apologetic noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Amina!

2/10 Terrible

Mary Jane, Omaha

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I was just passing by to Davenport. I don’t want to pay more for one night stay. I guess you pay for what you get. The place smells, the staff unfriendly, the lights burn out on the sink. It’s hard to put make up on without a light. There’s a smear of pooh on the bathroom door. I mentioned it to the front desk when I checked out. He just looked at me like an idiot. Not going back there.
Stayed 1 night in Jul 2022
Response from Ammy on 2022/7/21
Hi, Mary! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

8/10 Good

Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Miguel luna - July stay
It was a very pretty hotel but after we checked in I realized our room wasn’t accurate to the pictures thst we’re being showed, the room showed a in room jacuzzi and we did not have one, it’s not a complaint just a suggestion the room felt falsely advertised because we also did not have a pool so I would’ve made other arrangements if I knew.
Stayed 2 nights in Jul 2022
Response from jan on 2022/7/11
Thanks for the positive rating, Yesenia! We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Have a pleasant day! Regards, Jane!

10/10 Excellent

Mikayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Christina on 2022/7/2
Thanks for rating our services, Mikayla! Looking forward to your continuous appreciation and support. Regards, Christina!

8/10 Good

kathryn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't really remember -on the trip stayed one night and they all sort of blur - only remember the really poor ones and the really good ones
Stayed 1 night in May 2022
Response from Jane on 2022/7/10
Thank you for your appreciation, Kathryn! We hope to give you a consistent service every time. Regards, Jane!

4/10 Poor

Mary

Disliked: Property conditions & facilities
Stayed there 2 nights.. hotel was outdated, pool looks like it hadn't been fill or used in a long time. Front door was broke so it wasn't secured, Didn't feel safe. Smelt like pot, Actually 2 guys next to our room we're smoking pot and got in a physical fight which lasted over a hour.. cops had to be called because they wouldn't leave after being kicked out. Wasn't worth the 100.00 a night
Stayed 2 nights in Jun 2022
Response from Ammy on 2022/7/10
Apologies for the problems you had faced, Mary! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 Terrible

Dean

Disliked: Cleanliness, property conditions & facilities, room comfort
Bring Your Own Lampshade
This hotel is in major need of serious rehab. The photos in the listing at hotels.com are not indicative of what I saw in my room. First, the toilet never flushed. The bowl would fill up with water, but nothing went down. Disgusting. For that reason alone, I could not wait to get out of this hotel. Second, everything in my room other than the TV and the bedding was old. I mean old...decades old. The carpet, the particle board backsplash around the sink, the mirror...I was shocked at how old everything was. Then there's the light above the bed...no lampshade. There were also two cigarette burn marks on the bathtub in a no-smoking room. The burns may have been there for 30 or 40 years, who knows. All in all, OYO needs to step up their timeline on taking over this hotel and modernizing it, as my room looked absolutely nothing like all the photos of the rooms shown on this site. After taxes, it was less than $80 for a night, so that just goes to show - you get what you pay for. My recommendation is to ask to see your room before you pay as it may not be what you're expecting. Oh...and flush the toilet too...just to be sure.
Stayed 1 night in Jun 2022
Response from Simon on 2022/6/11
Hi, Dean! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Simon

6/10 Okay

Larry

Business traveler
Disliked: Amenities
Its was cheap.
Stayed 1 night in Jun 2022
Response from Ammy on 2022/6/11
Hi, Larry! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Amelia.

10/10 Excellent

Aaron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in May 2022
Response from Simon on 2022/6/23
Hi, Aaron! Thanks a lot for staying with us. Hope to host you soon. Looking forward to your continuous love and support. Regards, Simon

8/10 Good

Steven A

Liked: Cleanliness, staff & service, room comfort
Goods and bads
3.75 stars (out of 5). The manager is very friendly and made my check-in itself very smooth. The slight problem was that i was on the second floor without an elevator. So I just grabbed what I needed for the night carrying it all in little trash bags. The rooms are a little dated and have the available plugs didn't work. There are several good things about this place: light in the tub/shower, a nice little sitting area on the second floor landing, i also the wide steps on the staircase (i wouldn't have been able to get up at all without them), also the little fridge was a big help too. Overall it is not too bad, especially for the price (½ to ¼ of a lot of the other hotels). I would recommend them with the above warning.
Stayed 1 night in May 2022
Response from Simon on 2022/6/29
Hi, Steven! Thank you for rating us and for the valuable feedback. We have forwarded the matter to our relevant team for ensuring your future stays are up to the mark. Regards, Simon

2/10 Terrible

Michael

Disliked: Staff & service
Stayed 1 night in May 2022
Response from Christina on 2022/5/17
Hi, Michael! We are sorry to see that you are not completely satisfied with the services. Be assured, that we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Christina!

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Cheap hotel. Hotel needs updating. Very dirty carpet and bed spread. Would NOT stay here again.
Stayed 1 night in May 2022
Response from Jane on 2022/5/19
Sorry for the hassle you faced, We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!