Exterior

Reviews of DoubleTree by Hilton Hotel Dartford Bridge

4 out of 5
DoubleTree by Hilton Hotel Dartford Bridge
Masthead Close, Crossways Business Park, Dartford, England

Reviews

7.6

Good

Rating 10 - Excellent. 345 out of 1000 reviews" "
Rating 8 - Good. 286 out of 1000 reviews" "
Rating 6 - Okay. 194 out of 1000 reviews" "
Rating 4 - Poor. 77 out of 1000 reviews" "
Rating 2 - Terrible. 98 out of 1000 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Paresh

Stayed 1 night in Apr 2024

6/10 Okay

Robert

Traveled with family
Liked: Staff & service
Near a lift couldn’t switch off
Stayed 1 night in Apr 2024
Response from Sylwia Umelo on 2024/4/23
Dear Robert,Thank you so much for your review. We apologise for the inconvenience caused with being located near a lift. If there's anything else we can assist you with, please feel free to let us know.Kind regardsSylwia UmeloDeputy General Manager

8/10 Good

Charlotte

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience, but bit disappointed by the small choice on the room service menu, was essentially just a burger and chips....
Stayed 1 night in Apr 2024
Response from Sylwia Umelo on 2024/4/12
Dear Charlotte,We're glad to hear that you had a good overall experience during your stay. However, we're sorry to hear that you were disappointed by the limited choice on the room service menu. Your feedback is valuable to us, and we'll certainly take it into consideration as we strive to improve our services. If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future!Kind regardsSylwia UmeloDeputy General Manager

6/10 Okay

Emily

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Room service was so bad its took them about 2 hours to bring up some towels also only a few choices you can pick for food and the prices of things are really expensive. When we had alook around we round that our 1 bed-room suite wasnt cleaned the floor,i think they should have a better choice of food even when we rang for room service and and asked for two cooked breakfast they told me no sorry its lunch time so we only have sandwiches or chicken cuzzy,if you go to a hotel you should be able to get what ever food you want and also if you dont eat early in the morning and want a breakfast in the afternoon then they should do so also couls obly use the gym for free not aloud to ues the pool you have to pay for it and also when your spending alot of money it should be in the price.
Stayed 2 nights in Mar 2024
Response from Sylwia Umelo on 2024/4/2
Dear Emily,I'm sorry to hear about the multiple issues you encountered during your stay. It's disappointing to learn that your experience with room service was not up to par, and that there were delays in receiving towels. Additionally, the lack of cleanliness in your suite and the limited food choices available, especially during non-standard meal times, are certainly not reflective of the level of service we strive to provide.Your feedback regarding the pricing of amenities such as the pool access and the overall expensive prices of items is also noted. We understand your frustration and will take your comments into consideration as we strive to improve our offerings and services.We apologize for falling short of your expectations and for any inconvenience caused. Your feedback is important to us, and we will use it to address these issues internally to ensure they are not repeated in the future.If there's anything specific we can do to address your concerns or if you would like to discuss your experience further, please don't hesitate to reach out to our management team directly.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.Kind regardsSylwia UmeloDeputy General Manager

10/10 Excellent

Karl, Redditch

Stayed 1 night in Feb 2024

2/10 Terrible

Ka Ho

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
It's really smelly due to the new refurbished. That's made me and my husband dizzy. So uncomfortable.
Stayed 1 night in Mar 2024
Response from Sylwia Umelo on 2024/3/11
Dear Ka Ho,Thank you for taking the time to review us from your recent stay at DoubleTree by Hilton Dartford Bridge. I am saddened to see your stay did not meet expectations and that you suffered feeling uncomfortable due to the smell from our refurbishment. I have shared your feedback with our maintenance manager for acknowledgement.Kindest RegardsSylwia UmeloDeputy General Manager

10/10 Excellent

Emily

Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Really good
Stayed 1 night in Mar 2024
Response from Sylwia Umelo on 2024/3/11
Dear Andrew,Thank you for taking the time to review us from your recent stay at DoubleTree by Hilton Dartford Bridge. I am pleased to see you had a good stay with us and we look forward to warmly welcoming you back to us soon.Kindest RegardsSylwia UmeloDeputy General Manager

10/10 Excellent

Freddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would very much recommend this hotel. Handy for Bluewater- bus goes to Bluewater every 12 minutes from a 10 minute walk down the road. Our rooms had lovely views over the Dartford Bridge. Upon arrival we unfortunately didn’t receive a warm welcome, it was late in the evening but the check in experience felt too rushed and we weren’t told the checkout time or anything about the leisure facilities- we were only told the times for breakfast and where our rooms would be. This was a shame and did not meet our expectations of a Hilton. However all the other staff and checkout was superb so I’d imagine it was just one member of staff rather th
Stayed 2 nights in Feb 2024
Response from Sylwia Umelo on 2024/3/11
Dear Freddie,Thank you for your detailed and valued revuew from your recent stay at DoubleTree by Hilton Dartofrd Bridge. I am pleased to see you had a pleasant stay with us especially enjoying the convenient location. I have shared your check in process comments made with our Front Office Manager for follow up with the team to enhance our future guest experiences with us. We look forward to welcoming you back to us soon.Kindest RegardsSylwia UmeloDeputy General Manager

6/10 Okay

Rasa

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I was looking for a hotel with a swimming pool and I hoped it would be fun, but unfortunately the pool was dirty, the water was weightless. It was really unpleasant to be there, but the child really wanted to, so we only spent an hour in the pool.
Stayed 1 night in Feb 2024
Response from Sylwia Umelo on 2024/2/29
Dear Rasa,Thank you so much for taking the time to leave us your feedback from your recent stay. I am sorry to see from your comments that our Leisure Facilities were not up to standards on this occasion and I have shared you feedback with our LivingWell Manager for adknowledgement.We hope to see you again soonKindest RegardsSylwia UmeloDeputy General Manager

8/10 Good

Rachael

Stayed 1 night in Feb 2024

4/10 Poor

Kev

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Food was tasty and bar staff helpful but neighbouring room VERY noisy and we woke to find a bedbug climbing all over my wife (photo available). Receptions staff just shrugged and said 'sorry 'bout that!' Would NOT go back
Stayed 1 night in Feb 2024
Response from Sylwia Umelo on 2024/2/21
Dear Kev,Thank you so much for taking the time to leave us a review from your recent stay with us. I am pleased to see you enjoyed your dining experience and that the bar staff were friendly and helpful. I would like to apologise for the issue regarding the noise level during your stay and for the response of the reception staff, I have passed this onto our Front Office Manager for acknowledgement of the issue to enhance future guest stays. Thank you once againKindest RegardsSylwia UmeloDeputy General Manager

8/10 Good

Indpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Nice facilities and comfortable room
Stayed 1 night in Feb 2024
Response from Sylwia Umelo on 2024/2/21
Dear Indpreet,Thank you so much for leave us a review from your recent stay. It is pleasing to see you specifically enjoyed our facilities and the comfortableness of your bedroom. We look forward to welcoming you warmly back to us soon.Kindest regardsSylwia UmeloDeputy General Manager

8/10 Good

Rida

Cleanliness and Spa facilities
Stayed 4 nights in Feb 2024
Response from Sylwia Umelo on 2024/2/21
Dear Rida,Thank you so much for your review from your recent stay. I am pleased to see you had a pleasant stay with us and enjoyed the spa facilities we have to offer. I would like to thank you for choosing DoubleTree by Hilton Dartford Bridge and look forward to welcoming you back to us soon.Kindest regardsSylwia UmeloDeputy General Manager

10/10 Excellent

Hiren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with a really nice restaurant
Stayed 1 night in Jan 2024

2/10 Terrible

Muhammad Naym

Stayed 2 nights in Feb 2024

8/10 Good

Francesca

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and comfortable
Spacious room. Very comfortable. I got a lot of ny book written which was the reason for my stay. Got in the relaxing state i needed and had a clear mind focus. Slightly disappointed that on my 2nd day that the cleaners didn't ask me if i wanted a light clean. The swimming pool and busy and loud and not the most pleasant swimming experience. Other than that it was good to get out my room for a break and moving my body ☺️
Stayed 3 nights in Feb 2024

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Hajra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very good hotel clean tidy and the staff are very friendly and helpful, very handy to the Bluewater Shopping Centre
Stayed 2 nights in Jan 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

2/10 Terrible

Kyle

Stayed 1 night in Jan 2024

4/10 Poor

Sophie

Traveled with group
Liked: Cleanliness
Disliked: Room comfort
Overall disappointing!
The room was clean. The noise and vibration from the generator/filter system outside our window went on through the night, which can be felt on the the bed. The pillows were rubbish and the duvet thin. The food was very average and not hot, not a lot of choice on the breakfast buffet and low quality produce. The water filter on the hot drinks machine needed replacing ( as stated on the machines display) so foamy white residue in the water. I have stayed in other Hilton hotels and this was well below par.
Stayed 1 night in Jan 2024

10/10 Excellent

Olivia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with good facilities
Stayed 1 night in Jan 2024
Response from Sylwia Umelo on 2024/1/26
Dear Olivia,Thank you so much for leaving us your valued review from your recent stay with us. I am pleased to see you had a lovely stay especially enjoying our facilities. We look forward to welcoming you back to us soon.Kind regardsSylwia Umelo

10/10 Excellent

Roopak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

kulwant

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Sylwia Umelo on 2024/1/26
Dear kulwant,Thank you for taking the time to leave us your review and for choosing DoubleTree by Hilton Dartford Bridge. We hope we see you return to us soon. Kind regards Sylwia Umelo Deputy General Manager

10/10 Excellent

Kieron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sylwia Umelo on 2024/1/26
Dear Kieron,Thank you so much for your review and we look forward to seeing you return in the not too distant future. Kind regards Sylwia Umelo

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Very good hotel ideally located near M25 / Dartford Tunnel which suited my work schedule. Clean room, comfy bed, good shower. Beer and fish and chips in the bar also good. Have stayed in several Double Tree by Hotels. Usually pretty good. Wife used gym / pool while I was on business. Basic but adequate.
Stayed 1 night in Jan 2024
Response from Sylwia Umelo on 2024/1/17
Dear David,Thank you so much for taking the time to leave us a review from your recent stay. I am pleased to see you had a pleasant stay enjoying our facilities and had a positive dining experience with us. We look forward to welcoming you back to us soon.Kind regardsSylwia Umelo Deputy General Manager

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Cost of additional parking and expensive price of avarage breakfast are off putting
Stayed 2 nights in Jan 2024
Response from Sylwia Umelo on 2024/1/17
Dear Robert,Thank you for your review from your recent stay with us at DoubleTree by Hilton Dartford Bridge.Due to the location of the hotel we do charge for parking but reduce the rate for our overnight residents. We hope to see you return with us soon.Kind regardsSylwia Umelo

8/10 Good

Jolene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Break
Told reception I was celiac but message didn’t reach the kitchen come breakfast time. Room was lovely and clean, very quiet.
Stayed 1 night in Jan 2024
Response from Sylwia Umelo on 2024/1/9
Dear Jolene,Thank you so much for taking the time to leave us your valued feedback. I would like to apologise for the inconvenience caused with the communication breakdown of your dietary requirement. I have passed this onto our Front Office Management team for acknowledgement. It is lovely to see that you enjoyed your room.Kind regardsSylwia Umelo

10/10 Excellent

Prince

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great New Year get away
Fantastic stay, pool and gym were a highlight . The kids had so much fun. Location is lovely as very close to blue waters, and a short distance from a beautiful Lake. We also met the breakfast staff Mara who spiced up our final experience just before check out. She chatted to us and looked after us. That made a lot of difference for us. Even though the coffee Machine wasn’t working, we could see the efforts from the breakfast Manager and all the staff to make alternatives. Overall a great experience. Will definitely return.
Stayed 3 nights in Dec 2023
Response from Sylwia Umelo on 2024/1/17
Dear Prince,Thank you so much for leaving us a top mark review. I am pleased to see you had an excellent stay with us and that the service you received from Mara was outstanding. I have shared your feedback with the team.See you again soon!Kind regardsSylwia Umelo Deputy General Manager

10/10 Excellent

Mudaser

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Sylwia Umelo on 2024/1/26
Dear Mudaser,Thank you for your review and for choosing to stay with us. We look forward to seeing you return with us soonKind regardsSylwia Umelo

2/10 Terrible

Jason

Stayed 1 night in Dec 2023

4/10 Poor

Rebecca

Stayed 1 night in Dec 2023

2/10 Terrible

Harekrishnaram

Stayed 1 night in Dec 2023
Response from Sylwia Umelo on 2024/1/17
Dear Harekrishnaram,Thank you for taking the time to leave us a review from your recent stay. I am saddened to see from your rating that your stay did not meet expectations. We hope to see you return to us in the not too distant future. Kind RegardsSylwia Umelo

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Sylwia Umelo on 2024/1/9
Dear James,Thank you so much for your review which we value.We hope to see you again soon to welcome you back. Kind RegardsSylwia UmeloDeputy General Manager

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Joanne

Stayed 1 night in Dec 2023

2/10 Terrible

Amar

Business traveler
Liked: Cleanliness
Disliked: Room comfort
Do not stay unless you like cold rooms
No heating on arrival, no one answers the phone so everytime i had to go down to reception. Basic heater given so throughthe night i had to keep waking to either turn off or on the heater
Stayed 1 night in Nov 2023

4/10 Poor

Danyelle

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Angus

Liked: Room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Emeka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Magda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely rooms and very comfortable! Check in was quick and easy with complimentary divine choc chip cookie and super friendly reception. Pool was busy but lovely to have a swim after breakfast which was good!
Stayed 1 night in Nov 2023

10/10 Excellent

Vasudha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff were friendly and helpful, comfortable beds. Kids loved the breakfast!
Stayed 1 night in Oct 2023

8/10 Good

Tameika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Money’s worth.
Stayed here a few times apart from my initial stayed when they messed up my bookings and doubled charged me when I was leaving and another time I was sent to a room that was already occupied. It’s the most convenient hotel that provides are the things I need to unwind and have a relaxing break. I wasn’t aware of the spa until recently and I went ahead and booked a full body massage that’s was so good. I didn’t even want to have a shower afterwards my whole body felt so good. So defo will be going there as long I can these a massage and the use of the leisure facility.
Stayed 1 night in Oct 2023

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needed a recharge and was a great stay. Fully feel refreshed, thank you very much
Stayed 1 night in Oct 2023

6/10 Okay

Ben

Business traveler
Liked: Staff & service
Ok but expected better.
Expected better from a Hilton but wasn’t any better than a holiday inn. Food was below average.
Stayed 2 nights in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a lovely stay. The room was great. Nice view and very clean. The bed was comfy. The food was delicious and the staff were polite.
Stayed 1 night in Oct 2023
Response from Sylwia Umelo on 2023/10/24
Dear Robert, Thank you for the review. I am pleased to see from the ratings that you had a pleasant stay with us especially enjoying the cleanliness and staff. Thank you again and we look forward to welcoming you back in not too distant future. Many Thanks Sylwia Umelo Deputy General Manager Doubletree by Hilton Dartford Bridge

10/10 Excellent

Michael

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really welcoming and facilities were great. The room was great and really comfortable
Stayed 1 night in Oct 2023
Response from Sylwia Umelo on 2023/10/24
Dear Michael,Thank you so much for your review and comment. It is pleasant to see how well the staff looked after you. We hope to see your return to us shortly.Kind regardsSylwia UmeloDeputy General Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regular visitors to this hotel, very clean and friendly hotel. Staff are excellent , facilities are good and you are made to feel very welcome. Will be back very soon.
Stayed 1 night in Oct 2023
Response from Sylwia Umelo on 2023/10/24
Dear Karen,Thank you so much for your review and comments. It is pleasant to see how well the staff looked after you and how loyal you are to us at the hotel. We look forward to welcoming you again to us shortly.Kind regardsSylwia UmeloDeputy General Manager