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Reviews of Travel Inn

2 out of 5
Travel Inn
3500 W Main St, Danville, VA

Reviews

5.0
Rating 10 - Excellent. 17 out of 127 reviews" "
Rating 8 - Good. 20 out of 127 reviews" "
Rating 6 - Okay. 18 out of 127 reviews" "
Rating 4 - Poor. 23 out of 127 reviews" "
Rating 2 - Terrible. 49 out of 127 reviews" "

5.4/10

Cleanliness

6.6/10

Staff & service

4.0/10

Amenities

4.6/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Just remember your tp & towels.
Stayed 2 nights in May 2024

2/10 Terrible

steven p

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Witnessed two drug deals within less then a hour of arriving there. Room was dirty unsafe. Door would not latch or lock. Sink faucet loose. Just down right crappy. Rude people. Do not book this property. Sleeping on a park bench is club med to this place
Stayed 2 nights in Apr 2024
Response from Jaris on 2024/4/10
Thank you for your feedback.

4/10 Poor

Nicole

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Nesha

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Sheets towels covers all had stains bad stains
Stayed 1 night in Apr 2024
Response from Jaris on 2024/4/7
Thank you for your business and feedback! We are thankful!

4/10 Poor

Nancy

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Worn Down
Stayed 1 night in Feb 2024
Response from Jaris on 2024/2/19
Thank you for your business.

6/10 Okay

Stephen

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Easy access to 29 N. Had to ask for toilet paper. TV was a snowy mess! Room curtains covered the heating unit, need to trim up
Stayed 1 night in Dec 2023
Response from Jaris on 2023/12/17
Thank you for your feedback!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They did great!!
Stayed 4 nights in Sep 2023

2/10 Terrible

Timothy

Traveled with family
Disliked: Amenities
Made reservations then read the reviews. Called to cancel my reservation and they still charge me 79.00. Who does that. So don’t stay there.
Stayed 2 nights in Nov 2023
Response from Jaris Tucker on 2023/11/9
Made reservations then read reviews, who does that? We are unsure the nature of these circles as the manager this is simply not the whole truth. We apologize for the inconvenience and misunderstanding.

2/10 Terrible

logan

Disliked: Cleanliness, property conditions & facilities
Room smelt like cigarettes, dead bugs all over the room, and dirty sheets and pillows.

2/10 Terrible

Irene

Traveled with family
Disliked: Cleanliness
Stayed 1 night in Oct 2023

2/10 Terrible

Michael

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Worst hotel I’ve ever stayed at. Extremely dirty with cockroaches, shower head fell off, no towels, horrible experience
Stayed 2 nights in Oct 2023

2/10 Terrible

Crystal, Carthage

Stayed 1 night in Oct 2023

2/10 Terrible

Tammy

Stayed 2 nights in Oct 2023

2/10 Terrible

Mark

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Upon arrival the other patrons were leaving and telling people pulling up that the facility had bed bugs. After looking around the room doors were open, mattress' were leaned up against and housekeeping was going from room to room. So we just walked into the office (did not check in) and just cancelled the reservation. The next day there were charges to the credit card used to make the reservation. Upon calling the hotel to request a refund. The front desk attendant answered the phone, sent his manager an email and I am awaiting a response from the hotel. I requested the name of the manager at the hotel and the front desk attendant stated he was not allowed to give out the manager's name.
Stayed 3 nights in Aug 2023
Response from Jaris on 2023/8/31
Thank you for your feedback. Always get the manager name as I am usually on the property mostly. That is hotel standards policy about canceling a room. We can not be responsible for rumors or false reports. You stated that you never in looked in your room at all. We apologize for the inconvenience. We are under new management and are turning things around. Thanks again.

2/10 Terrible

Inga

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t stay there, it’s dirty and have roaches. People was selling drugs behind the building
Stayed 2 nights in Aug 2023
Response from Jaris on 2023/8/31
We would like to express our sincerest appreciation and gratitude for your continued support and business. We value each and every one of our customers and strive to provide a trustworthy and safe environment for all.Regarding the recent false accusations made about drug dealing on our property, we wanted to assure you that we take such allegations very seriously. We have a zero tolerance policy towards illegal activities, and our dedicated management team works diligently to maintain a secure premises for our valued customers.We genuinely appreciate your feedback and encourage open communication. However, when leaving reviews, we kindly request that only verifiable facts are stated, ensuring the accuracy of the information shared. By doing so, we can uphold our commitment to transparency and fairness.Should you have any questions or concerns, we encourage you to contact our management team directly. We are eager to address any issues promptly and provide you with satisfactory solutions. Under our new management, we are actively working towards improving all aspects of our services, aiming to create a positive experience for each and every customer.Once again, we are truly thankful for your business and appreciate your understanding and support.

8/10 Good

April

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not terrible
Staff was very friendly. Room was clean. Bed wasn’t as comfortable as I’d like. And the water smelled funny but that’s probably not the Travel Inns fault. Felt it was a little overpriced in all.
Stayed 1 night in Jul 2023
Response from Jaris on 2023/7/22
Thank you for your business and feedback. Next time we will better accommodate you. Thanks for your review! We appreciate you.

2/10 Terrible

Virginia

Traveled with family and small children
Room was roach infested, dirty, crumbs and food on bed, no sheets, sticky furniture, smelly and just plain filthy. The pool was green and slimy so no swimming.
Stayed 1 night in Jun 2023
Response from Jaris on 2023/7/10
Thank you for your business.

2/10 Terrible

David

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Jaris on 2023/7/10
Thanks for your business!

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bring your can of Raid and some roach motels.
Roach filled pit. Beggars and homeless staying at the hotel. Room filled with roaches, including in the bed. Needless to say, this hotel not recommended.
Stayed 1 night in Jun 2023
Response from Jaris on 2023/6/21
Thank you for your feedback and business. We have addressed these issues with our team.

6/10 Okay

Michael

They ride into the parking lots with load music blaring on their car radio at 1 and 3 am in the morning like that’s a cool thing to do. NOT COOL AT ALL.
Stayed 3 nights in Jun 2023
Response from Jaris on 2023/6/19
Thanks for your business and feedback. Please next time let our staff know so we can take care of that. Thanks!

6/10 Okay

Jason

Liked: Staff & service
Disliked: Property conditions & facilities
Sketchy area
Stayed 4 nights in Jun 2023
Response from Jaris on 2023/6/17
Thanks for the feedback and we appreciate your business!

2/10 Terrible

Kimberly

Stayed 2 nights in Jun 2023

6/10 Okay

Alice

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was very dirty upon checkin
Stayed 2 nights in Apr 2023
Response from Jaris on 2023/6/12
Thank you for your feedback. I will let my staff know. Thanks for your business. We will address this issue.

8/10 Good

PAUL

Stayed 1 night in Jun 2023

2/10 Terrible

Edwin

Stayed 1 night in Jun 2023

2/10 Terrible

James

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Walked into a smelly stinky dirty room, gum stuck to the head board, brown spots all over sheets / pillows we opened the door to unload our baggage, I carried it back to the car and we left,
Stayed 1 night in May 2023
Response from Jaris on 2023/5/29
Thank you for your feedback! We will address this we our staff.

4/10 Poor

Stephen

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023

2/10 Terrible

Patrick

Traveled with group
Disliked: Property conditions & facilities
Couldn’t stay the place was filthy and disgusting
Stayed 3 nights in May 2023
Response from Jaris on 2023/5/23
Thanks for your feedback! We appreciate you!

4/10 Poor

John

Liked: Staff & service
Disliked: Property conditions & facilities
While the staff was great - friendly, cooperative and helpful, the property needs work: the floors were gritty, the sink drain was completely plugged and theTV remote in the replacement room did not work at all.
Stayed 2 nights in May 2023
Response from Jaris on 2023/5/10
Thank you for your feedback. I will address these issues with my staff.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service
Rooms and bathroom need to be updated and colors where not the same as the online picture
Stayed 2 nights in Apr 2023
Response from Jaris on 2023/4/29
Thank you for your feedback and business.

2/10 Terrible

Audrey

Stayed 1 night in Apr 2023

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 3 nights in Apr 2023

2/10 Terrible

Felicia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Jane M

Disliked: Cleanliness, property conditions & facilities
This place was awful. Never again. First room they gave us smelled so bad of cigarette smoke. Asked for another room. The newbie at the front desk, Kim was very nice, but had to call her boss to get permission to change rooms. Room was so out dated and neglected. Toilet ran all night. No hair dryer, no kleenex, very limited supply of very old worn towels, terrible flat pillows. The tv was nice and worked well. BEWARE!!! DO NOT STAY HERE!!!
Stayed 2 nights in Mar 2023
Response from Jaris on 2023/3/26
Thanks for the feedback. We don't not carry hair dyers and you booked a smoking room. We will address your concerns and we appreciate your business.

10/10 Excellent

Tomekia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Jaris on 2023/3/15
Thank you so much for your business and feedback!

6/10 Okay

Rozinah, lynchburg

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property needs an upgrade. The service desk people were very nice and friendly.
Stayed 1 night in Mar 2023
Response from Jaris on 2023/3/8
We are working very hard and making changes. Thank you for the feedback.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stay Away
Roaches in room, broken curtains, TV remote didn't work, leg to sink stand was loose and bugs that bite.
Stayed 1 night in Mar 2023
Response from Jaris on 2023/3/6
Thanks for the feedback we will be addressing these issues.

2/10 Terrible

Jeffrey

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
There is nothing to like about this place. It claims free high speed wifi in all rooms. I was in the center of the building with a direct site of the office and still couldnt pick it up. When i checked in there was dirt all over the floor and holes in the sheets. They dont know the difference between a futted sheet and a flat sheet. There is no daily housekeeping so i had to buy my own broom to sweep up the dirt. The bed is hard as a rock and the night i checked in i found tobacco and Marijuana in the seat of the chair next to the door. The microwave was beat up so bad i was surprised it worked. Only the bottom outlets on the tv wall worked. There was what appeared to be drug dealing going on in the parking lot thr night i checked in. The neighbors were constantly screaming and slamming thr door. It was the worst hotel ive ever stayed in. I will never be back and do not recommend anyone waste their money on this nasty place
Response from Jaris Tucker on 2023/1/22
Thanks for the feedback will address this with my staff.

2/10 Terrible

Stephanie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like anything about it because it was a joke and not what i expected
Stayed 2 nights in Nov 2022

4/10 Poor

Dharma

Liked: Staff & service
Disliked: Cleanliness
Towels were stained
Stayed 1 night in Oct 2022
Response from Jaris on 2022/10/12
I have shared this concern with out team. I Jaris Tucker brought new towels to that room myself. I not sure about the confusion. Thank you for your business.

2/10 Terrible

David

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, damaged and dangerous. The 2 smoke detectors were ripped from the walls. We reported to local authorities. By promoting a property that won't pay for its own online presence, Expedia is complicit here, and liable for traveler and employee injury.
Stayed 1 night in Oct 2022

6/10 Okay

Matt

Traveled with family
Disliked: Property conditions & facilities
Not luxe, but an okay place to lay your head for the night. Room had visible water damage, a strong smell of incense, and blanket had cigarette burns. Check in/check out was easy. You get what you pay for. For such a low rate, I didn't expect much but I wasn't expecting the water damage and cigarette burns.
Stayed 1 night in Sep 2022

10/10 Excellent

Bailey

Stayed 1 night in Sep 2022

4/10 Poor

Dasia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

2/10 Terrible

ANGEL, ARLINGTON

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022
Response from Jaris Tucker Sr. on 2022/9/17
Thank you! We appreciate your business!

4/10 Poor

Chiquita

Stayed 2 nights in Sep 2022

4/10 Poor

WAYNE

Liked: Staff & service
Disliked: Property conditions & facilities
Room needs major update. Even the lampshades were cracked.
Stayed 2 nights in Aug 2022

4/10 Poor

Kelly

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
I immediately noticed before even pulling up that their pool was not in use. There's no water in it at all. It has yellow caution tape all around. The employees all look unprofessional. Street clothing, no uniforms, or at least a uniform top to distinguish between the customers and the employees. When I got into the room it didn't have a remote for the television. It had one roll of toilet paper that was less than half a roll, and the towels and wash cloths were dirty/dingy looking. When I asked the housekeepers for new towels/wash cloths it took a while before I could exchange them out for better ones. When I asked for a remote I was told they'll bring it to my room because they gotta find one and they hope they can find some batteries for it. The fridge was going out which was causing it to leak from the freezer to the fridge to the floor. The beds were kind of hard but tolerable. On top of everything else when I would use the sink it would cause a leak in the bedroom on the floor. Even though I encountered all those mishaps the room for the most part was clean, and the customer service from the owner down to the other employees were welcoming.
Stayed 2 nights in Aug 2022

4/10 Poor

Kirk

Liked: Staff & service
So the room smelled like smoke the minute I opened the door. There was no toilet paper at all in the bathroom. The bathroom sink didn't drain well and there were cigarette holes in the sheets they put on my bed it looked like. Couldn't get a refund cause I didn't put insurance on my trip. Never again will I stay there.
Stayed 1 night in Aug 2022