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"Friendly Staff, Nice Room"

"Excellent breakfast and attentive staff!"

"We thoroughly enjoyed our stay. The room was very quiet as it faced into a central courtyard, so no street noise keeping us awake. Bed comfortable, decent shower, big fluffy towels, robes and slippers, good selection of food at breakfast (we’re vegetarian). Ideal location for the opera. A little way from other main attractions but can walk in about 25 mins. All very good would recommend this hotel. "

"Staff "

"Very convenient. Great place to stay. Only complaint is that the rooms were too hot."

"Rooms a bit small so def pay for the larger ones."

"This was an absolutely unacceptable experience, and the hotel’s behavior was by far the worst part of it. I had to cancel my trip because of the war in the Middle East—something serious, dangerous, and completely outside of my control. Any reasonable business would show basic understanding in that situation. This hotel did the exact opposite. They flat-out refused to refund anything or offer even the smallest accommodation. No credit, no rescheduling, nothing. Just a cold, scripted response hiding behind “policy” with zero regard for safety or common sense. It honestly felt like they cared more about keeping my money than about treating customers fairly during a real-world crisis. While Expedia was also unhelpful and simply echoed the hotel’s stance, the hotel itself was the main problem. Their attitude was rigid, dismissive, and frankly greedy. Hospitality is supposed to involve at least some level of empathy—this place showed none. If this is how they treat customers during serious global events, I can’t imagine how they handle everyday issues. I would strongly warn anyone considering this hotel: book at your own risk, because if anything goes wrong, don’t expect fairness, understanding, or even basic decency—you will likely just lose your money. "

"Matress was saggy in the middle. No shuttle service but wheelchair assistance staff came to the hotel to bring the person all the way to the gate. "

"A functional hotel conveniently located right in front of Salzburg Hbf (central train station). Restaurants, market, car rental etc. nearby. "