I have a family reunion at the end of June which myself and my young son, since i’m a single mother was really looking forward to. 5 years ago, I caught a near fatal case of Covid19 when i was 35 and i had a heart attack and needed to be rescucitated, i also needed open heart surgery… im so grateful to be alive but i have a slight cognitive decline. I accidentally booked a room for the wrong night, noticed it immediately-tried to cancel via expedia, and called the hotel to hopefully rectify the problem. Their staff said they did not have any record of my booking, despite that my bank showed I paid for the room. He assured me there was no booking and that the charge should be refunded. It wasn’t. i understand I made a mistake but they are refusing to refund me, i’m on a fixed income. I won’t have the finances now to go to see my family, i’ve messaged the hotel constantly and called and no response or “I can’t help you”. They have also told Expedia they refuse to refund me. Losing $160 devastates me, i don’t think refunding me would destroy them. People make honest mistakes and being disabled could happen to anyone at any time. i think it’s pretty terrible customer service to help someone who made a mistake and tried to fix it right away… so i’ll be missing that family event bc i struggle sometimes with simple tasks, thanks a lot for helping someone who pleaded with you for help.