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Reviews of WoodSpring Suites McKinney

2.5 out of 5
WoodSpring Suites McKinney
3401 N Central Expy, McKinney, TX

Reviews

6.2
Rating 10 - Excellent. 113 out of 484 reviews" "
Rating 8 - Good. 93 out of 484 reviews" "
Rating 6 - Okay. 100 out of 484 reviews" "
Rating 4 - Poor. 78 out of 484 reviews" "
Rating 2 - Terrible. 100 out of 484 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

5.2/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Rachel V

Stayed 2 nights in Apr 2024

2/10 Terrible

Rohith

Stayed 2 nights in Apr 2024

6/10 Okay

Jason

Business traveler
First floor was noisy and room had old appliances that were loud.there was no conference room to meet with coworkers.Just the wrong place for me
Stayed 3 nights in Apr 2024

6/10 Okay

Brume

It was okay,
Stayed 1 night in Mar 2024

10/10 Excellent

Kandita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cecilia (I believe that was her name), checked me in and was extremely nice and informative! Will definitely stay again if I’m passing through!
Stayed 1 night in Mar 2024

6/10 Okay

Diana, El Cajon

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Quiet and safe property with few amenities- no shampoo or conditioner, no hair dryer, stove and microwave with no utensils , dishes , or cups. Refrigerator but rusted on outside door. No coffee or tea. No alarm clock. Nice staff.
Stayed 2 nights in Mar 2024

6/10 Okay

Stanley

Stayed 4 nights in Mar 2024

10/10 Excellent

JAMES

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Chevelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 3 nights in Feb 2024

6/10 Okay

Corrington

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The carpet was nasty in the hallways. It smelled awful in the hallways light urine and pets. The room was clean but was very out dated. Faucets had calcium build up and rusted. Drains didn't drain due to vlogs in the sink. Very loud and disruptive guess walking through the halls at night and outside of the windows.
Stayed 3 nights in Mar 2024

2/10 Terrible

LaDonna

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were extremely small. Online says Queen but the beds are full. Room smelled like fried chicken and my other room fridge looked like grease splattered all over. Scared to touch
Stayed 2 nights in Mar 2024

6/10 Okay

mark c

Traveled with partner
Disliked: Amenities
basic place to sleep - toilet keep running
Stayed 4 nights in Mar 2024

2/10 Terrible

Bj

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is dated and not clean. Paint chip throughout the room and cleanliness is sub par. We are checking out a day early due to this. These beds feels like futons. Our backs are killing us and sore from one night of sleep. Tried checking out at 8:30 am on 3/16 and they told us to call on Monday to talk to someone in management about refund or leaving a day early due to the conditions of this Hotel. I wouldn’t recommend staying here until it’s renovated and updated. Traveling from St.Louis to this establishment is not a good choice.

6/10 Okay

Matthew, McKinney

Disliked: Amenities, property conditions & facilities
Was very noisy during my stay
Stayed 1 night in Mar 2024

6/10 Okay

Logan

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Mar 2024

2/10 Terrible

Jana

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here. I repeat do not stay here. We had a traumatic incident in the parking lot from a group of men that were camped out outback. They tried to walk up to the side of our vehicle and grab the door knob of the handle where my 10-year-old daughter was setting do not stay here.
Stayed 1 night in Mar 2024

2/10 Terrible

Tashiana

Stayed 1 night in Feb 2024

10/10 Excellent

RAGHAVENDRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place, good price
Stayed 2 nights in Mar 2024

8/10 Good

Davi

Stayed 1 night in Mar 2024

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Surprisingly nice!!
Stayed 1 night in Feb 2024

10/10 Excellent

Manny

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We stayed in room 305. Very good for what we were looking for. Next time i will bring my own soap, conditioner and shampoo. They had none, for the price. I can't complain. Definitely be back and recommend
Stayed 2 nights in Feb 2024

2/10 Terrible

Kathy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

6/10 Okay

Jeramy

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Ok place I’ve seen better and worse
Stayed 1 night in Feb 2024

4/10 Poor

Matthew

Traveled with partner
Disliked: Staff & service
So far ive stayed here 3 different times , this time i was asked for a deposit ,all the other times i wasn't, I think its because of the last time i stayed ,the key was lost in the laundry, I was charged 10$ for a new key and was ridiculed from the night person for missplacing the key like a child and must of put something under my name for future reference , when asked why i was needing a deposit, the GM said for incendentles , I asked what are these incendentels ,she said internet , I said but the internet is free with stay, she quickly said this is what all the hotels do, I said ive been here 3 times now , both the other times i wasnt charged , she said that they didnt have training on the proper protocols , I said are you the one that should be training them , she said yes, then i said If you did your job right , I wouldnt be asking you all these questions because your employees would of already told me about a deposit, she slammed my key on the counter and yelled the room number at me , very rude lady , will be the last time i stay there
Stayed 1 night in Feb 2024

4/10 Poor

Kristyn

Traveled with family
Liked: Staff & service
Disliked: Amenities
Driving up to the place I immediately noticed alot of the kind of sketchy men you don’t want to be around, all around the building. I go in and the lady at the front is watching the surveillance cameras while also trying to tend to us. She was extremely nice and helpful, and also motioned things for my protection during the check in process which wasn’t a great feeling, because the guys behind me in the building were eating me alive with their stares. Okay so walking through the hallway you’re met with different bad smells including weed. Our room smelled horrible and musty but overall was clean. It felt like we stayed at a stinky halfway house for men. We paid online and it was non refundable. We needed something on the cheaper end (paid 75). We just stayed and had to be up and out very early anyways and just told ourselves, it’s a place to sleep.
Stayed 1 night in Feb 2024

10/10 Excellent

Theresa

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed one night. Our experience was good and we would probably stay there again.
Stayed 1 night in Feb 2024

10/10 Excellent

Antwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Asking
Stayed 5 nights in Feb 2024

10/10 Excellent

ED

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

Antwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Larhon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Pierre André

Liked: Cleanliness, staff & service, property conditions & facilities
Cecilia was amazing and helpful, special thanks to her
Stayed 1 night in Jan 2024

8/10 Good

Antwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

6/10 Okay

Mary

Stayed 1 night in Jan 2024

10/10 Excellent

Herman

Stayed 2 nights in Jan 2024

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Karen

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom and bed were dirty and front desk lets anyone in so be careful. This is probably not the hotel for you.
Stayed 1 night in Jan 2024

8/10 Good

Joshua

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Trinity

Stayed 1 night in Jan 2024

2/10 Terrible

Cody

Disliked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Nathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Sierra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I called the hotel to let them know I would be arriving around 10 or 11 pm and asked if that was ok. I was told either someone would be on site, or that I could dial 500 from the phone in the "lobby" and someone would answer. This did not happen. Nobody answered. I was unable to even get my room that I booked and had to find another place to stay for the night.
Stayed 1 night in Dec 2023

2/10 Terrible

John

Disliked: Cleanliness, staff & service
Internet show, staff was rude.
Stayed 7 nights in Nov 2023

4/10 Poor

Paulette

Traveled with family
Disliked: Amenities
Cecilia the manager was very accommodating and tried her best to help but as for the hotel the room was not cleaned sheets had crumbs on them there was a bug seen in the bathroom which was also not cleaned My family and I were not happy with our room and will not be staying there again We give Cecilia two thumbs up but the hotel two thumbs down
Stayed 4 nights in Nov 2023

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Braden

Liked: Cleanliness
Stayed 1 night in Sep 2023

2/10 Terrible

Luz

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible. The property stink as soon as you walk in, same as the rooms. Elevator smelled like weed and when it open there was a staff lady in it smelling same as soon as she walked out, smell vanish a little. Beds were very uncomfortable and it was very loud all night long. I had stay at a Woodspring before and was alot better than this location
Stayed 1 night in Nov 2023

6/10 Okay

Mark

Business traveler
Disliked: Cleanliness, staff & service
Stayed 7 nights in Oct 2023

6/10 Okay

Eduardo

Stayed 4 nights in Sep 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Eduardo

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023