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Reviews of Holiday Inn Express Frisco Legacy Park Area, an IHG Hotel

2.5 out of 5
Holiday Inn Express Frisco Legacy Park Area, an IHG Hotel
3400 Parkwood Blvd, Frisco, TX

Reviews

7.0

Good

Rating 10 - Excellent. 328 out of 1002 reviews" "
Rating 8 - Good. 224 out of 1002 reviews" "
Rating 6 - Okay. 172 out of 1002 reviews" "
Rating 4 - Poor. 130 out of 1002 reviews" "
Rating 2 - Terrible. 148 out of 1002 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

7.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Geoffrey

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
OK
Stayed 1 night in May 2024

6/10 Okay

Michael

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The property is in need of some maintenance/good housekeeping. The entrance/foyer area was dirty. Mats were not cleaned. Smoking area had trash in it and laying on the ground. Elevator floors were dirty. In our room, the ceiling had water marks where a leak previously happened. Had some issues in our first room so they moved us. The second room was just as bad. Carpets need replaced and/or cleaned. The lobby and breakfast area was well kept but that seemed to be the only part of the property. Disappointing experience.
Stayed 3 nights in Apr 2024

6/10 Okay

Kyle, Wichita Falls

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Front staff was very courteous. The room was outdated, if you have usb cords bring your charging blocks they don’t have usb ports. The bathroom had mold around the sink and above the shower. Our windows leaked during a rain storm. The one thing I can say is, it’s convenient to all the shopping places, safe and in a great neighborhood and the shower was hot! They do have breakfast but get down there early. Staff was very friendly. The place just needs updates or upgrades in spots especially the rooms. Would I stay again, probably so, because of the price and convenience.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable for solo traveler
Stayed 1 night in Apr 2024

6/10 Okay

Mirna

They stole my 50.00 deposit is been 3 weeks I stayed there . Still not in my account
Stayed 1 night in Apr 2024

2/10 Terrible

Dominique

Stayed 1 night in Apr 2024

4/10 Poor

Madison

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not clean. Had stains everywhere. Sheets were not clean.
Stayed 1 night in Apr 2024

10/10 Excellent

yang

Stayed 1 night in Apr 2024

6/10 Okay

Michael

Just ho hum..tv didn't work. No welcome. Very ho hum!
Stayed 1 night in Apr 2024

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with plenty of options for shopping/dining. Clean, Safe, Great rates... perfect for our needs.
Stayed 6 nights in Apr 2024

8/10 Good

Debra

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The propert is in bad shape. The key entry did not work the room leaked after a storm the smoking area was filthy. I think it was recently purchased by IHG. The staff was very polite. It is not their fault that the property is a mess.
Stayed 4 nights in Apr 2024

4/10 Poor

Lisa

Stayed 3 nights in Apr 2024

6/10 Okay

Bradley

Disliked: Amenities
The lady at check in was super sweet and kind. The overnight guy was not. Hotel definitely needs a revamp. Could be nice but aesthetically is held together with duct tape and silicone. Unsightly previous damage and leaks everywhere that were not completely repaired
Stayed 1 night in Mar 2024

8/10 Good

Adrianna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is under renovation so probably not a fair review, just a little outdated, not as clean. Staff was amazing, breakfast was what is expected. Overall pleasant experience.
Stayed 1 night in Mar 2024

4/10 Poor

Chase

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were Very clean. Fitness room was clean Breakfast area were well maintained.
Stayed 2 nights in Mar 2024

6/10 Okay

Lacey

Disliked: Amenities, property conditions & facilities
This hotel needs some maintenance attention. The pool was closed, a treadmill was broken, the pancake machine was broken, side door was missing a handle and didn’t open from the outside. The WiFi was slow.
Stayed 2 nights in Mar 2024

4/10 Poor

Kyra, Bulverde

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was very dark, tv did not work and smoke alarm was missing. I was eventually able to have the issues addressed the second day we were there.
Stayed 2 nights in Mar 2024

8/10 Good

Esther

Disliked: Amenities
the tub in the hotel room was old and dingy. There was a used hand wash cloth still hanging onto the shower head when I arrived! It was gross!
Stayed 1 night in Mar 2024

10/10 Excellent

Stephanie

Stayed 1 night in Mar 2024

6/10 Okay

Victoria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

INGRID, Whittier

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has really been downgraded. The room we had featured a patched ceiling with silicone due to a water leak, a constantly dripping bathtub faucet, dresser drawers that kept opening—forcing us to secure them with a hanger, and worn-out carpet with stains and a moldy smell. Some doors on the first floor lacked doorknobs and had holes in them, while the elevator was scratched and in need of repair. Outside, there were individuals with facial tattoos who appeared to be under the influence, behaving irrationally. I felt extremely uneasy going outside. I will never stay at this hotel again or recommend it to anyone else.
Stayed 3 nights in Feb 2024

4/10 Poor

James

Business traveler
Disliked: Staff & service, property conditions & facilities
Hotel door would no lock. Had this fixed twice and when I woke the last day - after unlocking the deadbolt, it would not lock again. It was clean but had missing trim, exposed wood where there should have been tile. Not what I expected for $130 per night
Stayed 2 nights in Feb 2024

10/10 Excellent

Tyler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was amazing
Stayed 2 nights in Feb 2024

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet. The staff is friendly. Hot breakfast in the morning is a plus.
Stayed 2 nights in Feb 2024

4/10 Poor

Robert

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was the worse Holiday Inn property I have ever stayed at. Property is not clean and in bad condition.

2/10 Terrible

Konesha

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The outside of the property was dirty. The entrance was dirty. The room door looked likes it has been kicked in before
Stayed 1 night in Feb 2024

2/10 Terrible

Zadie

Disliked: Cleanliness, property conditions & facilities, room comfort
Smells bad
Stayed 1 night in Feb 2024

10/10 Excellent

John

Business traveler
Liked: Cleanliness, property conditions & facilities
Location and price
Stayed 1 night in Jan 2024

8/10 Good

Kasey

Stayed 1 night in Jan 2024

10/10 Excellent

Franklin

Stayed 1 night in Jan 2024

6/10 Okay

Sheila

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was cleanish. Room felt clean but the carpets in the hallways/elevators and such were filthy. Breakfast was mid.
Stayed 1 night in Jan 2024

6/10 Okay

Rosa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Roach in the room
There was a roach in the restroom. Called the front desk, but no alternative accommodations provided.
Stayed 1 night in Jan 2024

10/10 Excellent

joylene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Theresa

Stayed 1 night in Jan 2024

2/10 Terrible

Joe

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
It was clean. but there was no breakfast and the first room they give me it was bed bug in the room so that worried me..
Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Shaina

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Cheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Bruce

Stayed 2 nights in Dec 2023

8/10 Good

Christiane

Traveled with family
Liked: Cleanliness, staff & service, room comfort
When we got there the gentleman at the front desk was great and very nice. We got our room and when we open the door OMG it smelled like smoke. He was so nice he got us another room and it was good till the toilet broke and it was like that for three days and the shower curtain was to short that the water would be al over the floor. Other then that it was a good stay I would stay there again.
Stayed 6 nights in Nov 2023

8/10 Good

Melissa McCormick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Petra Bryn

Business traveler
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The room I was in had bed bugs. I have numerous bites. The door didn’t automatically lock so anyone could have come in while I wasn’t there. Luckily no one did. I was put in a second room for the last part of my stay and some of the furniture was broken causing the drawer to be in the pulled out position. Have not heard from hotel manager yet.
Stayed 4 nights in Nov 2023

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Joseph

Stayed 2 nights in Nov 2023

6/10 Okay

ramon

Traveled with family and small children, Business traveler
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
THE LADY WHO WAS WORKING FRONT DESK NOV. 23 DAY TIME WAS NOT WILLING TO HELP, THANKS
Stayed 2 nights in Nov 2023

6/10 Okay

Eileen

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The first room we got; the microwave needed to be unplugged bc the door wouldn't close so the light wouldn't shut off, the TV was unplugged, the remote was hidden behind the dresser, the toilet wouldn't stop flushing. The second room; the AC wouldn't turn on unless you ran it at 60°, then you had to manually turn it off when you got comfortable. The ice machine leaked and made a horrible noise you could hear the door in the early mornings. Staff was really nice, understanding and accommodating. Sounds like other customers also asked to transfer rooms, but they ran out so they were put on a Maintenance Request List.
Stayed 3 nights in Nov 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is absolutely amazing!
Stayed 6 nights in Nov 2023