Outdoor pool, sun loungers

Reviews of Holiday Inn Express Dallas-North Tollway (N Plano), an IHG Hotel

2.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 450 out of 894 reviews" "
Rating 8 - Good. 269 out of 894 reviews" "
Rating 6 - Okay. 84 out of 894 reviews" "
Rating 4 - Poor. 46 out of 894 reviews" "
Rating 2 - Terrible. 45 out of 894 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stephan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully ran and close to everything
Stayed 1 night in May 2024

10/10 Excellent

Needham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had booked this hotel for family and the staff went above in beyond in helping me make my out of state traveling family feel taken care of. They also had lots of options for breakfast especially those with dietary restrictions. Thank you Katie and Tracy!
Stayed 3 nights in May 2024

10/10 Excellent

Donald

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 1 night in May 2024

10/10 Excellent

Kristi

Stayed 1 night in Apr 2024

4/10 Poor

HANDAN, BRANSON

Business traveler
Disliked: Amenities, property conditions & facilities
We picked this property for EV charging and the fact we always stay at HI hotels. Ev charging station was a joke. The way it was set up was just weird like you could park your ev on the grass. Every outlet in the room was non functional.
Stayed 1 night in Apr 2024

8/10 Good

Daniela, Schaumburg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property does not have a fence or barrier and strange or uninvited people may walk around and pick through windows. My daughter stay at one of the rooms in the first floor and one night I saw a guy walking with a stroller but clearly he was not a guest since he parked the stroller outside, entered two times and then walked away around the building to disapear.
Stayed 8 nights in Mar 2024

10/10 Excellent

Aaron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 4 nights in Mar 2024

10/10 Excellent

Dinakar

Stayed 3 nights in Feb 2024

10/10 Excellent

Norivic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, very friendly staff.
Stayed 1 night in Mar 2024
Response from Dwayne - General Manager on 2024/3/27
Thank you for taking time out of your busy day to provide our hotel with such a wonderful review! We strive to provide our guest’s wonderful service. We look forward to accommodating you in the near future next time you’re in Plano.

8/10 Good

Jennifer

Business traveler
Liked: Cleanliness, staff & service, amenities
Very convenient location. Property needs to be updated.
Stayed 2 nights in Mar 2024
Response from Dwayne - General Manager on 2024/3/27
Thank you for taking time out of your busy day to provide our hotel with such a wonderful review!

10/10 Excellent

Julie

Liked: Cleanliness, amenities
Helpful, courteous staff. Great breakfast. Name brand toiletries.
Stayed 1 night in Mar 2024

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Glen, Derby

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024

10/10 Excellent

Michael, Texarkana

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff Easy safe parking
Stayed 1 night in Feb 2024

10/10 Excellent

Rance D.

Traveled with family
Definitely a great experience
Very clean easy check in and maybe most importantly quiet.
Stayed 1 night in Feb 2024

10/10 Excellent

Allison, San Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed and actually had decent pillows!!
Stayed 1 night in Feb 2024

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelent service
Stayed 2 nights in Jan 2024
Response from Dwayne - General Manager on 2024/1/30
Jose, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express & Suites Dallas North Tollway. We hope to see you again soon.

10/10 Excellent

David, Jacksonville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dwayne - General Manager on 2024/1/26
David, Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Dallas North Tollway. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was easy to get to and quiet. Room was just right size and bed was firm but comfortable.
Stayed 1 night in Jan 2024
Response from Dwayne - General Manager on 2024/1/26
Margaret, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel Stay
Hotel was great. Breakfast was very good each day. Great value.
Stayed 2 nights in Jan 2024
Response from Dwayne - General Manager on 2024/1/26
John, Thank you for your recent stay and sharing your experience with us. We are thrilled to learn that we are your go-to spot when visiting Plano. We look forward to welcoming you back soon.

10/10 Excellent

Federico

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dwayne - General Manager on 2024/1/14
Federico, Thank you for taking time out of your busy day to provide our hotel with such a wonderful review! We strive to provide our guest’s wonderful service.

10/10 Excellent

Tenia, Cypress

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only minutes from my job
Stayed 3 nights in Dec 2023
Response from Dwayne - General Manager on 2024/1/30
Tenia, Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Alissa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Dwayne - General Manager on 2023/12/29
Thank you for taking time out of your busy day to provide our hotel with such a wonderful review! We strive to provide our guest’s wonderful service. It brings us great joy to hear that you had such a wonderful experience and got to feel the heart and warmth of hospitality that our team is dedicated.We look forward to accommodating you in the near future next time you’re in Plano.

10/10 Excellent

Michelle

Stayed 1 night in Dec 2023
Response from Dwayne - General Manager on 2024/1/30
Michelle, Thank you for taking the time to share your experience about your recent stay at our hotel. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Dwayne - General Manager on 2023/11/20
Cindy,Thank you for taking time out of your busy day to provide our hotel with such a wonderful review! We strive to provide our guest’s wonderful service. We look forward to accommodating you in the near future next time you're in Plano.

10/10 Excellent

Phil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 1 night in Nov 2023
Response from Dwayne - General Manager on 2023/11/20
Phil, Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Dallas North Tollway.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time I have stayed here ahead of early morning medical appointments at the Texas Center for Diagnostics and Surgery. Clean and modern with spacious rooms at a very reasonable price.
Stayed 1 night in Nov 2023
Response from Dwayne - General Manager on 2023/11/20
Michael, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express & Suites Dallas North Tollway. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for choosing Holiday Inn Express & Suites Dallas North Tollway and we hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
Service and convenience
Stayed 1 night in Oct 2023
Response from Dwayne - General Manager on 2023/12/13
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations.

8/10 Good

Ericka

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Rebecca

Stayed 1 night in Oct 2023
Response from Dwayne - General Manager on 2023/12/13
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations.We hope that you would reconsider and that we would have an opportunity to welcome you back again.

8/10 Good

Terry R

Liked: Cleanliness, staff & service, property conditions & facilities
In town for a medical procedure. Convenient, clean and safe.
Stayed 1 night in Oct 2023
Response from Dwayne - General Manager on 2023/11/1
Dear Terry R.,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Dallas North Tollway.Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future, on your next trip to Plano.Again, thank you for choosing Holiday Inn Express & Suites Dallas North Tollway,

10/10 Excellent

Sharon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dwayne - General Manager on 2023/11/1
Dear Sharon,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Dallas North Tollway.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express & Suites Dallas North Tollway,

2/10 Terrible

Christine

Disliked: Cleanliness
Haven’t even been able to get into the room yet. Been trying for the last 40 mins with no success
Stayed 1 night in Oct 2023
Response from Dwayne - General Manager on 2023/12/13
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.

4/10 Poor

Rhett

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Oct 2023
Response from Dwayne - General Manager on 2023/12/13
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.

2/10 Terrible

Toby

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot water wasn’t working , bugs crawling on top of pillows , cracked sidings along wall
Stayed 1 night in Oct 2023
Response from Dwayne - General Manager on 2023/10/23
Toby, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express & Suites & Suites Dallas North Tollway.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I will make sure to get with my Operations Manager about these issues so we can work on getting them fixed.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Verified traveler

Very good
Stayed 1 night in Oct 2023
Response from Dwayne - General Manager on 2023/10/23
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Dallas North Tollway.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express & Suites Dallas North Tollway.

10/10 Excellent

Shonda, Jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Dwayne - General Manager on 2023/10/23
Dear Shonda,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Dallas North Tollway.Please know that your feedback is extremely valuable to us. Again, thank you for choosing Holiday Inn Express & Suites Dallas North Tollway,

10/10 Excellent

Bryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to medical facilities
Stayed 1 night in Oct 2023
Response from Dwayne - General Manager on 2023/10/16
Dear Bryan,Thank you for taking the time to tell us about your experience at Holiday Inn Express Dallas North Tollway.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.

10/10 Excellent

Stacie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed
Stayed 1 night in Oct 2023
Response from Dwayne - General Manager on 2023/10/9
Dear Stacie,Thank you for taking the time to tell us about your experience at Holiday Inn Express Dallas North Tollway.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

2/10 Terrible

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Dwayne - General Manager on 2023/10/9
Sergio, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Dallas North TollwayI would like to start by apologizing to you for the inconveniences you faced during your stay.We strive to make each stay as pleasant and comfortable as possible. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.Again, thank you for sharing your comments,

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Dwayne - General Manager on 2023/10/9
Dear Robert,Thank you for taking the time to tell us about your experience at Holiday Inn Express Dallas North Tollway.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to see you again in the future.Thank you for choosing Holiday Inn Express

8/10 Good

Robin

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Dwayne Palmer - General Manager on 2023/10/3
Dear Robin,Thank you for taking the time to tell us about your experience at Holiday Inn Express Dallas North Tollway.Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, Sincerely,Dwayne Palmer General Manager

6/10 Okay

Donna

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I specifically booked this hotel because it is close to the Crayola Experience and it offered an outdoor pool. After checking in, I was informed the pool was closed for the season. Had I known that, I would have booked another hotel for myself and grandsons as there are many others to choose from.
Stayed 1 night in Sep 2023
Response from Dwayne - General Manager on 2023/9/28
Dear Donna,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Dallas North Tollway.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention.

2/10 Terrible

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
please avoid staying here
front desk staff was rude, refused to give me a cup of water. only option was to buy six dollar water bottle and also refused to providecreceipt.
Stayed 2 nights in Sep 2023

10/10 Excellent

Marshall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Raelynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a Pleasant Stay
I don't usually leave a comment, but this was the easiest check in and out I've had. The staff was great. Room was clean and comfortable. The breakfast had many options.
Stayed 1 night in Aug 2023
Response from Dwayne - General Manager on 2023/9/28
Dear Raelynn,Thank you for taking the time to tell us about your experience at Holiday Inn Express Dallas North Tollway.Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

FERRON

Stayed 4 nights in Aug 2023

10/10 Excellent

FERRON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

8/10 Good

Myra

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023