烤肉/野餐區

達拉斯路易斯維爾希爾頓花園飯店的評分

3 out of 5
達拉斯路易斯維爾希爾頓花園飯店
785 SH 121 Bypass, Lewisville, TX

評論

8.6

有夠讚

10 分,有夠讚;967 則評論中有 532 則" "
8 分,不錯哦;967 則評論中有 279 則" "
6 分,一般般;967 則評論中有 75 則" "
4 分,不太好;967 則評論中有 43 則" "
2 分,很糟糕;967 則評論中有 38 則" "

9.0/10

整潔度

9.0/10

員工素質

7.8/10

設施服務

8.8/10

住宿環境和硬體

7.8/10

環保程度

評論

10/10 有夠讚

Stanley H

於 2019 年 11 月住了 2 晚
Hilton Garden In Team 於 2020年5月8日回覆
Thank you for leaving us a review. We hope to see you back again soon!

8/10 不錯哦

Mark

喜歡:整潔度、設施服務和住宿環境和硬體
Z
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月11日回覆
Thanks for the 4/5 rating, Mark!We're thrilled you enjoyed your time at Hilton Garden Inn Dallas Lewisville so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

8/10 不錯哦

Gregory

喜歡:整潔度、員工素質和住宿環境和硬體
Staff was very nice along with the property; however, there wasn't a number of dinning areas nearby.
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年5月5日回覆
Gregory, thank you for recognizing our wonderful team members and the lovely condition of Hilton Garden Inn Dallas Lewisville. We hear your feedback regarding the number of dining choices around our location. For your next visit, our friendly team would be happy to recommend local hotspots that may have been overlooked. We look forward to seeing you again in the future.

6/10 一般般

Thoan

於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月29日回覆
Thank you for sharing your feedback, Thoan!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

4/10 不太好

Wendell

商務旅客
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
Water damaged walls and ceiling
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月21日回覆
Wendell, we're genuinely sorry to hear about the issues you experienced, namely concerning the aspects of your room. Kindly be assured that providing our guests with well-kept rooms is one of our main objectives. It appears that your experience was inconsistent with our aim. We have communicated your feedback to our maintenance team to ensure all rooms meet our standards in the future. We hope to have the chance to provide you with an improved experience in the future.

10/10 有夠讚

Robert

於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月4日回覆
Robert, thank you for choosing Hilton Garden Inn Dallas Lewisville and rating us so highly. We're pleased to hear that your stay exceeded your expectations. We hope to have the opportunity to welcome you back in the future.

10/10 有夠讚

gonzalo

喜歡:整潔度、員工素質和住宿環境和硬體
Good overall
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月11日回覆
Gonzalo, it's wonderful to hear that you had a positive experience at Hilton Garden Inn Dallas Lewisville. We greatly appreciate your feedback and look forward to your next visit.

10/10 有夠讚

Virgil

喜歡:整潔度、員工素質和住宿環境和硬體
Stayed twice both times were excellent
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月3日回覆
Virgil, your kind words have genuinely brightened our day at Hilton Garden Inn Dallas Lewisville. We're so delighted to know your stays with us were both excellent. We aim to make every visit as enjoyable as possible, and your positive remarks motivate us to continue doing our best. Awaiting your return for more memorable experiences.

8/10 不錯哦

Stephanie

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月31日回覆
Thank you for this lovely rating, Stephanie!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Hilton Garden Inn Dallas Lewisville. We'd like to share an even better experience with you soon.

8/10 不錯哦

Jael

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was quiet, clean and nice. I enjoyed my stay and I relax as well.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月20日回覆
Jael, it's wonderful to hear that you found the Hilton Garden Inn Dallas Lewisville tranquil, pristine, and enjoyable. We appreciate your feedback and are pleased to learn that you had a relaxing stay. Looking forward to welcoming you back in the future.

10/10 有夠讚

Rebeca

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It's in satisfactory condition.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月10日回覆
Rebeca, thank you for your feedback. We're glad to know that Hilton Garden Inn Dallas Lewisville met your expectations. Please feel free to visit us again soon. We strive to exceed your expectations next time.

4/10 不太好

Cailin

親子旅遊
不喜歡:員工素質和住宿環境和硬體
We could have had a great stay if the Hilton would keep properly functioning elevators. Only 1 of the 2 was working. We had to wait anywhere between 10-15 minutes for the elevator each time we needed it. The elevator would stop on the floor regardless if you needed to go up/down and the elevator was going up/down. There were several baseball teams staying and several business professionals so the hotel was BUSY. I was really disappointed overall because the elevator situation made it hard to do literally anything (we also have two very young kids, so the stairs from the 3rd floor down with all of the things we had with us was not feasible.) The hotel also was a furnace in the hallways, we would sweat while standing at the elevator bank. The hotel rooms were okay, we didn’t have issues there but overall just disappointed in the experience.
於 2024 年 2 月住了 3 晚
Customer Service 於 2024年3月9日回覆
Cailin, we appreciate you taking the time to share your recent experience. It's disheartening to hear that inconsistencies, such as waiting times due to elevator usage, distracted from the overall enjoyment of your stay. We earnestly strive to provide prompt and efficient services for all our guests and it seems we fell short during your visit. Your comfort is paramount, therefore, we're apologetic that the temperature in the hallways didn't meet your expectations. We value your feedback and it will be used in our ongoing efforts to improve our amenities and provide an exceptional guest experience. We hope to have another chance to serve you in a seamless manner in the future.

10/10 有夠讚

Rebeca

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good looking property, good location and nice room.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月9日回覆
Rebeca, thank you for your kind words. It's wonderful to hear that you appreciated the aesthetics, location, and room at Hilton Garden Inn Dallas Lewisville. We strive to deliver a memorable experience for our guests and it seems we succeeded in your case. Looking forward to welcoming you back in the future.

2/10 很糟糕

David

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月8日回覆
David, your feedback is important to us. We regret that your experience was less than ideal. We are committed to improving and we hope you'll consider giving us another opportunity in the future.

4/10 不太好

Brett

喜歡:整潔度
不喜歡:住宿環境和硬體
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月5日回覆
Brett, we noticed your recent rating indicates that your stay was not up to expectations. We regret to hear this and would appreciate any specifics on how we could have improved as we continue working on enhancing our guest experience. Please feel free to share more details if you wish. Thank you.

6/10 一般般

TAKAO

於 2023 年 12 月住了 2 晚
Customer Service 於 2023年12月27日回覆
Takao, thank you for your recent rating on Expedia. We see that your experience was not as outstanding as we aim for, and we're eager to better understand how we might enhance your next visit. Please feel free to share any specific observations or suggestions, as your feedback is invaluable to us. We hope to have the opportunity to serve you better in the near future.

4/10 不太好

Richard

情侶出遊, 商務旅客
喜歡:住宿環境和硬體
The elevators Seldom worked for the 3 days i didn't mind taking the stairs but I could see the agony in others! The staff at the counters were not friendly at all!! Ordered 90.00 worth of food from uber eats they left it downstairs because the elevators didn't work and somehow that food disappeared so I was out that Money as well
於 2023 年 12 月住了 1 晚
Customer Service 於 2023年12月22日回覆
Richard, it's disappointing to read about your recent experience. It seems you faced challenges with the elevators, much to your inconvenience. We regret how this impacted your stay and receipt of your food delivery. Equally, our team members ought to exhibit a welcoming demeanor, and we're sorry if this has not been your experience. We appreciate your comments and believe they can help us improve.

6/10 一般般

??

商務旅客, 家庭旅遊
喜歡:整潔度和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Customer Service 於 2023年12月20日回覆
We appreciate the feedback.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

2/10 很糟糕

lloyd

不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The elevator did not work The bathroom fixture were loose, the room was cold and would not heat up.
於 2023 年 12 月住了 2 晚
Customer Service 於 2023年12月18日回覆
Lloyd, we regret to hear about the concerns you've experienced, including issues with the elevator and room temperature. We also understand there were some structural matters in the bathroom that weren't up to par. Please rest assured that we take feedback like this incredibly seriously in order to improve. We sincerely hope we have another chance to better serve you in the future.

6/10 一般般

Robert

家庭旅遊
喜歡:員工素質
不喜歡:住宿環境和硬體
Okay
Elevator was broken and had to use stairs. Not the cleanest hotel. Close to restaurants, and 8 minutes from the MAC Center.
於 2023 年 12 月住了 3 晚
Customer Service 於 2023年12月18日回覆
Robert, it's unfortunate to hear about your experience. We acknowledge the inconvenience you faced due to the elevator situation. We assure you our team is committed to maintaining cleanliness standards. We're glad that our location close to dining options and the MAC Center was advantageous for your stay. We hope to better meet your expectations in the future.

8/10 不錯哦

Azadeh

喜歡:整潔度
Some hairs in the sink and bathroom, room was clean otherwise, one elevator (of 2) was broken for entire 3 night stay. Second elevator stopped working during departure times Sunday mid morning. Breakfast additional fee and not good :( pool closed entire time (for now clear reason) and gym was fine but no water in it…many options in area I wouldn’t choose this again.
於 2023 年 12 月住了 3 晚
Customer Service 於 2023年12月16日回覆
Azadeh, it's regrettable to hear of the minor imperfections you encountered during your stay, such as concerns with bathroom cleanliness and facility functionality. Hilton Garden Inn Dallas Lewisville is deeply committed to ensure a flawless guest experience. We encourage guests to reach out to our team members in real time, so issues can be addressed immediately. Your insightful feedback about our breakfast and recreational facilities will certainly influence our future improvements. Despite the hindrances, we hope to have another opportunity to showcase our commitment to service excellence.

10/10 有夠讚

Lindsay

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 4 晚
Customer Service 於 2023年12月13日回覆
Lindsay, it brings us great joy to know you had an excellent stay at the Hilton Garden Inn Dallas Lewisville! We hope to make your next visit just as wonderful.

10/10 有夠讚

Kathie,Oklahoma City

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Customer Service 於 2023年12月6日回覆
Kathie, we're thrilled to see your 5-star rating for Hilton Garden Inn Dallas Lewisville! It speaks volumes, even in the absence of a written review. We're delighted we exceeded your expectations and hope that your next stay with us will be just as enjoyable.

10/10 有夠讚

Nikky,ROCKVILLE

於 2023 年 11 月住了 1 晚
Customer Service 於 2023年12月17日回覆
Nikky, we're thrilled to see your high rating for Hilton Garden Inn Dallas Lewisville! It means the world to us that you had an excellent stay. We look forward to welcoming you back on your next visit to Dallas. Safe travels!

10/10 有夠讚

Rose,Little Rock

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Easy check in, friendly and helpful staff and easy access to food, gas and other amenities.
於 2023 年 11 月住了 1 晚
Customer Service 於 2023年11月23日回覆
Rose, your wonderful feedback about your experience at Hilton Garden Inn Dallas Lewisville is greatly appreciated. We're glad to hear our check-in process was seamless and our team members were friendly and helpful. It's also fantastic to know that you found the location convenient for access to dining, fuel and other amenities. Thank you for choosing to stay with us and we look forward to welcoming you back in the future.

6/10 一般般

Anna,Benicia

喜歡:員工素質
The property needs renovation.
於 2023 年 11 月住了 4 晚
Customer Service 於 2023年11月15日回覆
Anna, thank you for sharing your feedback. We take such comments seriously and understand the potential for improvement. While we're glad that you chose to stay with us, we regret to hear you found our facilities in need of upgrades. Your thoughts will be shared with the relevant team to evaluate potential changes. We hope to have the opportunity to provide a better experience in the future.

2/10 很糟糕

MOTONOBU YUYA

於 2023 年 11 月住了 3 晚
Customer Service 於 2023年11月17日回覆
Motonobu, it's unfortunate to learn that your stay didn't meet your expectations. We value your feedback and our team is working diligently to provide all our guests with an exceptional experience. We hope we have the opportunity to earn a better rating on your next stay.

10/10 有夠讚

John B

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Absolutely amazing staff!!! Excellent property very
於 2023 年 11 月住了 3 晚
Customer Service 於 2023年11月12日回覆
John, thank you for your glowing feedback! We're thrilled to hear you found the team members at Hilton Garden Inn Dallas Lewisville absolutely amazing. We're also pleased to know the overall quality of our property met your expectations. We look forward to welcoming you back in the future.

10/10 有夠讚

Terri L.

於 2023 年 11 月住了 1 晚
Customer Service 於 2023年11月29日回覆
Thank you for the excellent rating, Terri!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hilton Garden Inn Dallas Lewisville! We look forward to hosting you again soon.

8/10 不錯哦

Mabel,Lansing

家庭旅遊
Although we didn’t get the room we requested the staff went over and above to make us comfortable.
於 2023 年 11 月住了 3 晚
Customer Service 於 2023年11月7日回覆
Mabel, it's delightful to hear that you felt well-taken care of by our dedicated team members at Hilton Garden Inn Dallas Lewisville, even when your preferred room wasn't available. We always aim to ensure our guests' comfort and happiness. We appreciate your understanding and look forward to welcoming you back soon.

8/10 不錯哦

Ricky

於 2023 年 10 月住了 1 晚
Customer Service 於 2023年11月20日回覆
Thank you for taking the time to leave us a 4/5 rating, Ricky!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Hilton Garden Inn Dallas Lewisville.

2/10 很糟糕

Nancy

商務旅客
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 3 晚
Customer Service 於 2023年10月28日回覆
We appreciate the feedback, Nancy.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

8/10 不錯哦

Savannah

商務旅客
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
The staff at the front desk were fantastic! I was greeted and checked in promptly. However the hotel itself is dated with stained carpet in the room / not overly clean. - Front of house staff 10 out of 10. Management of the hotel for cleanliness and appearance 4 out of 10. Great parking though!
於 2023 年 10 月住了 1 晚
Customer Service 於 2023年10月11日回覆
Savannah, it's great to hear your check-in process at Hilton Garden Inn Dallas Lewisville was smooth aided by our front desk team members. However, we acknowledge your remarks regarding the aspects of cleanliness and decor. We assure you these areas are being looked into. It's likewise comforting to know the parking met your expectations. We anticipate the chance to deliver an even more pleasurable stay in the future.

6/10 一般般

Lauren

商務旅客
不喜歡:設施服務和住宿環境和硬體
Was very old and rooms were in need of remodeling.
於 2023 年 9 月住了 3 晚
Customer Service 於 2023年10月3日回覆
Lauren, thank you for your feedback. It seems that you had some concerns about the aesthetics of our rooms. We constantly aim for our guest facilities to deliver comfort and efficiency, and appreciate your comments as they assist us in highlighting areas where improvements may be advantageous. We hope to have the opportunity to welcome you back for a more satisfactory stay.

10/10 有夠讚

michael

於 2023 年 9 月住了 1 晚
Customer Service 於 2023年10月3日回覆
Michael, it's great to hear that your experience at Hilton Garden Inn Dallas Lewisville was satisfactory. We appreciate the rating provided on Hotels.com and hope to serve you again soon. We're committed to making your next stay even more enjoyable.

6/10 一般般

Larry

商務旅客
Catchup to the times
There were no usb style connections…. Really, it’s 2023
於 2023 年 9 月住了 2 晚
Customer Service 於 2023年9月24日回覆
Thanks for the feedback, Larry.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

10/10 有夠讚

Alice Ann

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質和客房舒適度
於 2023 年 9 月住了 1 晚
Customer Service 於 2023年9月23日回覆
Alice, it's wonderful to see your positive rating for Hilton Garden Inn Dallas Lewisville. We appreciate you taking the time to share this and hope to welcome you back in the future.

10/10 有夠讚

Claudia

於 2023 年 9 月住了 1 晚
Customer Service 於 2023年9月22日回覆
Thanks for the outstanding rating, Claudia!We're delighted your time at Hilton Garden Inn Dallas Lewisville was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

8/10 不錯哦

Shilpa

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Nothing close by
於 2023 年 8 月住了 2 晚
Customer Service 於 2023年9月4日回覆
Shilpa, thank you for your feedback. We understand that the surrounding area may not have fulfilled your expectations in terms of proximity to various points of interest. However, the Hilton Garden Inn Dallas Lewisville offers a range of services to complement its location. We hope to have another opportunity to serve you better in the future.

8/10 不錯哦

Shilpa

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It is close to DFW airport and had everything we needed only disadvantage was no shops within walking distance
於 2023 年 8 月住了 4 晚
Customer Service 於 2023年9月2日回覆
Shilpa, it's brilliant to know you find Hilton Garden Inn Dallas Lewisville conveniently located and well-equipped for your needs. We appreciate your feedback about the nearby shopping amenities. We truly look forward to welcoming you back soon.

4/10 不太好

Hnia

喜歡:員工素質
My booking was canceled and I was not informed by Expedia until I reached the front desk. They managed to ultimately find a room but the carpet was wet and an industrial dryer was in the room. The air conditioner was leaking water and the carpet progressively became wetter during the course of my stay.
於 2023 年 8 月住了 2 晚
Customer Service 於 2023年9月1日回覆
Hnia, we regret to hear about your recent experience. It is unfortunate there were complications with your booking. Moreover, we apologize for the discomfort with the accommodation, particularly the wet carpet and the air conditioning issue. Rest assured, we constantly strive to deliver excellent comfort and service for our guests, so such instances are not reflective of our regular standards. We appreciate your feedback and assure you it will be discussed with our team members to prevent these issues in the future.

6/10 一般般

真實旅客

喜歡:整潔度和員工素質
於 2023 年 8 月住了 2 晚
Customer Service 於 2023年8月23日回覆
Thanks for the feedback.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

10/10 有夠讚

Amy

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 1 晚
Customer Service 於 2023年8月14日回覆
Thank you for the fantastic rating, Amy!It's outstanding you had such a wonderful experience at Hilton Garden Inn Dallas Lewisville. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 不錯哦

Brett A

於 2023 年 7 月住了 4 晚
Customer Service 於 2023年8月16日回覆
Brett A, it's great to hear that you had a satisfactory experience at Hilton Garden Inn Dallas Lewisville. We do aim to please our guests, and we're glad you were satisfied. We hope we can welcome you back in the future, and look to elevate your experience from satisfying to exceptional.

4/10 不太好

Shannon

喜歡:整潔度和住宿環境和硬體
I booked this hotel because of the pool area and when we got there we saw people being told to leave the pool so I asked the front desk and they said it was under maintenance and didn’t know when it would be fixed. Never offered a discount or anything. A lot of the cable channels didn’t work and the room was so hot.
於 2023 年 7 月住了 2 晚
Customer Service 於 2023年7月27日回覆
Hello Shannon,We regret to hear that your stay did not meet your expectations. It's unfortunate that you were unable to use the pool due to unforeseen routine maintenance during your visit. On the other hand, we have noted your remarks concerning the cable channels and the room temperature. Rest assured that we treat each guest's feedback earnestly to improve our services.Thank you for allowing us the chance to learn and grow. We value your thoughts and hope to demonstrate our commitment to comfort and guest satisfaction during your next visit.

8/10 不錯哦

Arthur

於 2023 年 7 月住了 3 晚
Customer Service 於 2023年7月26日回覆
Thank you for sharing your thoughts with us, Arthur!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Hilton Garden Inn Dallas Lewisville.

10/10 有夠讚

Pedro

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚
Customer Service 於 2023年7月18日回覆
Thank you for this excellent rating, Pedro!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hilton Garden Inn Dallas Lewisville! We'd love to host you again someday for yet another unforgettable visit.

2/10 很糟糕

Andrew

不喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 6 月住了 1 晚
Customer Service 於 2023年7月15日回覆
We appreciate the feedback, Andrew.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 有夠讚

Judith

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
We love to come here and use the pool and just have a staycation.
於 2023 年 7 月住了 1 晚
Customer Service 於 2023年7月10日回覆
Thanks for the perfect rating, Judith!We're pleased to hear that you have fully enjoyed your stay at Hilton Garden Inn Dallas Lewisville, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 有夠讚

Myungok

於 2023 年 7 月住了 1 晚
Customer Service 於 2023年7月10日回覆
Thank you for sharing your perfect rating with us, Myungok!It's wonderful to see how much you appreciated your time at Hilton Garden Inn Dallas Lewisville! We want everyone to feel right at home at Hilton Garden Inn Dallas Lewisville. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!