Lobby

Reviews of Hawthorn Extended Stay by Wyndham Richardson

3 out of 5
Hawthorn Extended Stay by Wyndham Richardson
250 Municipal Drive, Richardson, TX

Reviews

6.4
Rating 10 - Excellent. 242 out of 963 reviews" "
Rating 8 - Good. 204 out of 963 reviews" "
Rating 6 - Okay. 154 out of 963 reviews" "
Rating 4 - Poor. 141 out of 963 reviews" "
Rating 2 - Terrible. 222 out of 963 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Jeremy

Disliked: Property conditions & facilities
Gross! Do not stay here. Walked in the room, smelled the smoke, saw live bugs and saw how dirty it was and immediately left. DO NOT STAY HERE
Stayed 2 nights in May 2024

2/10 Terrible

HÉCTOR

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
No words to explain it
Stayed 1 night in May 2024

10/10 Excellent

Abragail

Traveled with family and small children, Business traveler
Room were spacious and convenient if you’re needing somewhere for weeks at a time.
Stayed 3 nights in May 2024

2/10 Terrible

Randy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Unfortunately, it was one of the worst experience I’ve ever experienced in renting and Reservation of a room. The room smelled unbearable and when we turn on the lighting in the kitchen and restroom areas, there was roaches running around everywhere I asked for a refund and was denied will not be recommending Hawthorn suites by Windham ever again.
Stayed 1 night in Apr 2024

6/10 Okay

Mohammad

Disliked: Amenities, property conditions & facilities
No hot water in basin Room phone line damaged
Stayed 6 nights in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Pool was not hot but front desk helper Zachary was vary helpful and had great customer service.
Stayed 2 nights in Mar 2024

2/10 Terrible

Katherine Elizabeth

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was so dirty. The room smelled strongly of weed, bed sheets had stains or all kinds, there were cockroaches, there was garbage laying outside the door to the room. The room was given the landlord special and just had gobs of paint covering the imperfections. The light bulbs had paint on them and the faucet was plumbed in backwards. My husband had a weird man give him his phone number on a business in the lobby and told him to call if he wanted to experience "the dark side of Dallas". There were also lots of less than desirable women around which we could only assume to be prostitutes. We had to take multiple showers when we got home just to feel like the "ick" from that place was gone. The building has potential to be really nice if the owners just cared enough to do a deep clean of the rooms, wash the sheets once in a while, and put down roach killer.
Stayed 3 nights in Feb 2024

4/10 Poor

Ruben, new braunfels

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place needs to renovated. It’s very old. It’s since like it was an apartment complex before. The rooms are big but in general everything is old and ugly. The bedsheets and bedspread has cigarette burns. Even that it’s a no smoking room, smell a cigarette. In general didn’t like my staying at this “hotel”. The TV didn’t work the first day.
Stayed 2 nights in Feb 2024

2/10 Terrible

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do NOT stay here!!!
Absolutely god awful area, dirty with people wandering around the property making me feel unsafe and super noisy. Horrible dirty room, I checked in and left 3 hours later. They refused a refund stating they were “ fully renovated”. Absolute bull.
Stayed 1 night in Feb 2024

10/10 Excellent

CARMELIA Shelton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst stay ever
There were guests arguing terribly loud and then started fighting physically. The screaming could be heard thru the entire place and management did nothing. The place was outdated and falling apart. The sheets had stains on them so I had to go request new ones. I will never use this place again nor recommend it to anyone.
Stayed 1 night in Jan 2024

6/10 Okay

Palani, McKinney

Stayed 2 nights in Jan 2024

8/10 Good

Ranena

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 5 nights in Jan 2024

8/10 Good

RICARDO LUNA

Stayed 1 night in Jan 2024

2/10 Terrible

Shannon

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The property was nothing like the pics
Stayed 1 night in Dec 2023
Response from Sophia CSR on 2023/12/13
Hi Shannon,Your satisfaction is important to us, and we'd like to understand more about your experience to address any concerns you may have. If there are specific aspects that did not meet your expectations, or if you have suggestions for improvement, please feel free to provide more details. We appreciate your feedback and apologize for any disappointment you may have experienced.

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L
Stayed 1 night in Nov 2023
Response from Sophia CSR on 2023/11/11
Hi Tyler,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

2/10 Terrible

Rocio

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
These are like apartments. There are no elevators so you will have to be climbing stairs to get to the room (not in descriptions) . When it says two beds they are in two different floors. Believe me when I say the room was filthy. There were other peoples belongings still in the room and bugs in the bed.
Roaches
Other people belongings left behind
Stayed 1 night in Oct 2023
Response from Sophia CSR on 2023/10/9
Hi Rocio,Your feedback is crucial, and we deeply regret the oversight in our descriptions and the cleanliness of your room. This is not the experience we aim to provide. We're taking immediate steps to rectify these issues. Please accept our sincere apologies, and we hope to have the opportunity to make it right in the future.

10/10 Excellent

Russell

Stayed 1 night in Oct 2023
Response from Sophia CSR on 2023/10/27
Hi Russell,Receiving a flawless 5-star rating from our esteemed guests fills us with gratitude and reinforces our dedication to providing outstanding service. We're delighted that your stay was a positive experience, and we're eagerly anticipating the opportunity to welcome you back on your future travels.

10/10 Excellent

Britney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sophia CSR on 2023/9/19
Hi Britney,Earning a perfect 10-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

4/10 Poor

Scott

Stayed 2 nights in Sep 2023
Response from Sophia CSR on 2023/10/5
Hi Scott,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

2/10 Terrible

Bill

Traveled with group, Traveled with family
Disliked: Cleanliness, property conditions & facilities
I book non smoking room but that’s smoking room
Stayed 1 night in Sep 2023
Response from Sophia CSR on 2023/9/13
Hi Bill,We sincerely apologize for the oversight regarding your room preference. This is not the experience we aim to provide, and we regret any inconvenience this may have caused. Your feedback is important to us, and we will take steps to ensure this issue is addressed promptly. We hope you'll give us another opportunity to do so in the future.

2/10 Terrible

Melody

Stayed 2 nights in May 2023
Response from Sophia CSR on 2023/9/24
Hi Melody,We are sincerely disappointed to receive this rating and learn that our service did not meet your expectations. We would appreciate it if you could kindly provide us with more details about your experience. This will enable us to identify areas of improvement and ensure a better experience for our future guests. We look forward to hearing from you.

10/10 Excellent

Todd

Stayed 1 night in Aug 2023
Response from Sophia CSR on 2023/9/4
Hi Todd,Receiving a 10-star rating from our guests is truly heartwarming and motivates us to continue providing excellent service. We're delighted that you had a pleasant stay with us, and we can't wait to welcome you back on your future travels.

6/10 Okay

Evelyn, Pearland

Traveled with partner
Disliked: Property conditions & facilities
The unit is a good concept, a studio with appliances, dishes, and plenty of room. Execution was lacking. The decor was fun, and the furnishings were clean and nice. But in the kitchen, the refrigerator was banged up and rusty on the outside and the microwave was greasy on the outside and disgusting to touch. In the bathroom, there was nothing covering the nail strip that held the carpeting down, and I stepped on it twice, which is not fun when you have bare feet and get a nail in your foot. The walls needed painting. There was no icemaker in the refrigerator and no icemaker on site so you had no ice for your drinks. There was no hot breakfast at the location and the Takeaway brown bag. Breakfast was just OK. The coffee was really good. With just a little effort, this could be a really good concept just go through and fix a few things and make it really nice clean it up fix it up! I don’t want to step on nails or touch greasy spots.
Stayed 1 night in Aug 2023
Response from Sophia CSR on 2023/8/18
Hi Evelyn,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Bill

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I book a non smoking room but my room Mattresses, bed sheets, towels all have traces of tobacco
Stayed 1 night in Aug 2023
Response from Sophia CSR on 2023/8/16
Hi Bill,I apologize for any inconvenience caused by the strong smokey smell in the room and the dated appearance. We take all feedback seriously and will work to address these issues to ensure a more comfortable and enjoyable experience for all of our guests in the future. Hope to have the opportunity to provide a better experience on your next visit.

2/10 Terrible

Amiraslan

Disliked: Cleanliness, staff & service, property conditions & facilities
So dirty
Stayed 2 nights in Aug 2023
Response from Sophia CSR on 2023/8/16
Hi Amiraslan,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you again in the future.

6/10 Okay

Kira

Disliked: Cleanliness, property conditions & facilities, room comfort
Roach problem. Place smelled like cigarettes smoke. Fringe waa rusted out and wobbly. Air conditioning did not work. Trash on the floor. Trash everywhere outside. Lobby had a strange smell
Stayed 1 night in Jul 2023
Response from Sophia CSR on 2023/7/31
Hi Kira,I am deeply sorry for the numerous issues you encountered during your stay at our hotel. We take your feedback seriously, and we will immediately address these concerns to improve the overall guest experience. I hope you will consider giving us another opportunity in the future to show you a much-improved stay that meets your expectations.

4/10 Poor

MELISSA

Stayed 1 night in Jul 2023
Response from Sophia CSR on 2023/8/13
Hi Melissa,Since you have rated us 2, we are concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. We welcome all your honest comments, whether it is positive or negative to improve our services. Hope to serve you better in the future.

6/10 Okay

Jerome

Traveled with partner
Has good amenitys and big rooms
Stayed 1 night in Jul 2023
Response from Sophia CSR on 2023/7/18
Hi Jerome, Appreciate you for the feedback! We are glad to know that you liked the rooms and amenities. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

6/10 Okay

Dustin

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Eh
Very slow process to check in. Rooms were dirty as soon as you looked behind furniture. Looks like a rehabbed apartment complex
Stayed 1 night in Jul 2023
Response from Sophia CSR on 2023/7/11
Hi Dustin,We apologize for the slow check-in process and the cleanliness issues you encountered during your stay. We will address these concerns with our team to improve our check-in efficiency and ensure thorough cleanliness throughout the rooms. Your feedback regarding the appearance of the hotel will also be taken into consideration as we continually work on enhancing our facilities. We hope to have the chance to provide you with a more satisfactory experience in the future.

8/10 Good

Cedric

Traveled with partner
Liked: Staff & service
Great staff
Stayed 1 night in Jul 2023
Response from Sophia CSR on 2023/7/10
Hi Cedric,I am exceptionally thankful that you have honored our staff members with praiseworthy words. We are always looking for methods to improve our services. If you have any further feedback or suggestions regarding your stay, please write to us. We always assure you the best of our services.

2/10 Terrible

Gwendolyn

Disliked: Cleanliness, staff & service, property conditions & facilities
VERY DIRTY...VEERRRYYYY...
Stayed 1 night in Jul 2023
Response from Sophia CSR on 2023/7/10
Hi Gwendolyn,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you better in the future.

2/10 Terrible

Adriana

Stayed 2 nights in Jul 2023
Response from Sophia CSR on 2023/7/5
Hi Adriana,We are sincerely disappointed to receive this rating and learn that our service did not meet your expectations. We would appreciate it if you could kindly provide us with details about your experience. This will enable us to identify areas of improvement and ensure a better experience for our future guests. We look forward to hearing from you.

8/10 Good

Leland

Stayed 6 nights in Jun 2023
Response from Sophia CSR on 2023/7/1
Hi Leland,Thank you for choosing to stay with us. We greatly value your positive rating and strive to ensure 100% guest satisfaction. We genuinely appreciate your ideas and suggestions for your future stays, as they help us improve our services. We look forward to the opportunity to serve you again during your next visit.

2/10 Terrible

Algie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty, unsafe , smells cigarette eventhough the room have signs of no smooking. I’ll never book a hotel like this again.
Stayed 1 night in Jun 2023
Response from Sophia CSR on 2023/6/22
Hi Algie,We apologize for such an experience you had during your stay. We take cleanliness and guest safety seriously, and it's disappointing to hear that we fell short in these areas. We also apologize for the smell of cigarette smoke. We will investigate these issues and take appropriate measures to address them to ensure a better experience for our guests. We hope you will give us another chance in the future to provide you with a much-improved stay.

2/10 Terrible

Jeanette

Business traveler
Disliked: Cleanliness, property conditions & facilities
This was the worst room and I looked at two smoking and non. Both rooms had bugs/roaches as I was seeing the rooms. The man literally kicked a roach out the door. If I could have left I would have but it was so late I checked in. I wouldn’t recommend this place to ANYONE. Plus no matter what they have an additional charge they do at the hotel.
Stayed 1 night in Jun 2023
Response from Sophia CSR on 2023/6/18
Hi Jeanette,We are deeply sorry to hear about your extremely disappointing experience during your stay. We apologize for the presence of bugs/roaches. This is not the standard of service we strive to provide Our housekeeping team will address the issue and will make improvements. Regarding the deposit, please know that our team has listed all the policies and fees on the website. We regret you have missed the same, during the time of booking. Your feedback is valuable to us, and we hope to have a chance to make your stay memorable in the future.

2/10 Terrible

Coleson

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Sophia CSR on 2023/6/6
Hi Coleson,Sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Catie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Sophia CSR on 2023/5/31
Dear Guest,Thank you for an excellent 10-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

8/10 Good

Jay

Stayed 2 nights in May 2023
Response from Sophia CSR on 2023/5/28
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

10/10 Excellent

Caroline

Stayed 1 night in May 2023
Response from Sophia CSR on 2023/6/5
Hi Caroline,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Terrible

Lara

Stayed 2 nights in May 2023
Response from Sophia CSR on 2023/5/30
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

2/10 Terrible

nghia

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2023
Response from Sophia CSR on 2023/5/24
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. Since you have rated us below 5; I am concerned about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Just minor maintenance problem's
Stayed 1 night in May 2023
Response from Sophia CSR on 2023/5/2
Dear Guest,It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terrible

Rodney

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst place I've stayed
I stayed for 7days. The area looked dangerous. Kept a coffee table in front of the door at night. The top cover was dirty on the bed. The sink didnt drain well. I had allergies the whole stay. There were few utensils and dishes and the microwave had the wrong carousel dish. Wouldnt turn. The dishwasher wouldnt close and didnt have any detergent. The icemaker didnt work.
Stayed 7 nights in Apr 2023
Response from Sophia CSR on 2023/5/2
Dear Guest,We are sorry to hear about your negative experience during your 7-day stay. We apologize for the area and accommodations were not up to your standards. We will make sure to address the issues with cleanliness, drainage, and amenities in the unit. Thank you for bringing these concerns to our attention so we can improve our guests' experiences in the future.

2/10 Terrible

james

Upon 9 hour drive arrival no ice and freezer had no ice maker. Refrigerator did not cool. Had warm oj each morning. Toilet stopped up. Hair dryer and microwave did not work. Magnetic key did not work on several occasions. In past stays I was satisfied. They had kitchen utensils, pots and pans. Not this time. No coffee maker also. They advertise kitchen suite. So I picked hotel so I wouldn’t have to eat all meals out . Not this time. As a Wyndham member, I would like a refund.
Stayed 5 nights in Apr 2023
Response from Sophia CSR on 2023/5/1
Hi James,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

2/10 Terrible

Conrad

Disliked: Amenities, property conditions & facilities
In need of serious renovation. Unpleasant small on entering room. Huge stain on couch cushion. Furniture looks as if it from second hand store
Stayed 5 nights in Apr 2023
Response from Sophia CSR on 2023/4/26
Dear Guest,We apologize for the inconvenience caused during your stay. We take guest feedback seriously and will address the issues mentioned. Rest assured, we will investigate and take appropriate steps to rectify the unpleasant odour, stain on the couch cushion, and the furniture's appearance. Your comfort and satisfaction are important to us, and we strive to provide a positive experience for all our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right on your next visit.

4/10 Poor

Al

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not happy with pee smell from carpet.
Stayed 1 night in Apr 2023
Response from Sophia CSR on 2023/4/18
Dear Guest,It is disheartening to hear about your experience. Our apologies for any issues in cleanliness that you encountered. Rest assured, your concerns will be noted and inspected by our housekeeping team. We would value another chance to impress you and we wish you safe travels.

2/10 Terrible

Dax

Stayed 1 night in Apr 2023
Response from Sophia CSR on 2023/4/25
Hi Dax,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

2/10 Terrible

Betty

Stayed 4 nights in Mar 2023
Response from Sophia CSR on 2023/4/5
Hi Betty,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

2/10 Terrible

Lasheen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was filthy. The kitchen sink had mold on the faucet, the room smelled like dog and smoke but it was a non-smoking room. There was hair under the sheet and on top of the sheet. The bathroom had a leak by the toilet.. the tub was dirty I wouldn't let my dog stay a night in that field
Stayed 2 nights in Mar 2023
Response from Sophia CSR on 2023/4/4
Hi Lasheen,It is disheartening to hear about your experience. Our apologies for any issues in cleanliness that you encountered. Rest assured, your concerns will be noted and inspected by our housekeeping team. We would value another chance to impress you and we wish you safe travels.