Pool

Reviews of Hampton Inn & Suites Dallas Market Center

2.5 out of 5
Hampton Inn & Suites Dallas Market Center
3051 N Stemmons Freeway, Dallas, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 599 out of 1000 reviews" "
Rating 8 - Good. 251 out of 1000 reviews" "
Rating 6 - Okay. 89 out of 1000 reviews" "
Rating 4 - Poor. 26 out of 1000 reviews" "
Rating 2 - Terrible. 35 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Keith

Liked: Amenities
Friendly receptionist.
Stayed 1 night in May 2024
Response from Richard on 2024/5/13
Thank you very much for your five-star review! It was our pleasure to serve you.

8/10 Good

Linda

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was excellent. Shower door can’t be closed properly Bathroom door has no lock No cabinet to store clothes
Stayed 2 nights in Apr 2024
Response from Richard on 2024/5/6
Thank you so much for taking the time to fill out our survey, your feedback truly matters. I want to thank you for listing both our strong qualities and our weaker areas to improve on so we can implement better training styles to maintain great service throughout the property! We hope in the future we have you back so we can accommodate your stay better. Have a fantastic week!

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Kaylei

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind and the room was clean. My complaint is the location, it is so loud there and you can hear every noise from the freeway.
Stayed 1 night in Apr 2024
Response from Richard on 2024/5/13
Thank you for your feedback, as it helps us identify improvement areas. We are disappointed to read that your visit was not as expected. Please accept our apologies for any inconvenience.

8/10 Good

Shahil

Stayed 2 nights in Apr 2024

2/10 Terrible

Kayla

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Manager name Julia was very rude. Came up hollering because they have a water leak and we had no idea. Couldn’t shower at all that night until they found us another room the next morning. Blame us for running water on the floor (like children) in her words when we are grown adults. After all that was a hotel leak problem not ours! Other staffs were helpful.
Stayed 2 nights in Apr 2024
Response from Assistant Genral Manager on 2024/4/18
Thank you for being our guest and sharing your feedback. Please know we pride ourselves on our top-notch service and apologize that we dropped the ball during your stay. We really had to act fast due to the damages that were being cause to the room we did not charge for a damage fee and also comp the night we hope that this was accommodating for you again we apologize!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Assistant Genral Manager on 2024/4/18
Thank you for the five stars! We're so happy to hear you enjoyed your staycation! We Look forward to seeing you again

8/10 Good

Angel

Traveled with partner
The staff was very friendly. The breakfast could be better. Not a great selection of breakfast.
Stayed 2 nights in Mar 2024
Response from Assistant Genral Manager on 2024/4/18
Thank you for taking the time to share your positive experience with us. We're delighted to hear that your stay was enjoyable and that our staff was able to address your needs promptly, even during a fully booked period. We look forward to welcoming you back for another fantastic stay, whether it's for work or leisure!

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and comfortable with reasonable price.
Stayed 4 nights in Mar 2024
Response from Assistant Genral Manager on 2024/4/18
Thank you so much for the high rating. We are so happy to know that our amazing team members, comfortable beds, and more added up to a wonderful experience. We hope you will consider joining us again soon!

10/10 Excellent

Karen

Liked: Amenities
It was a great pleasure to stay here. A free shuttle would have been nice
Stayed 4 nights in Mar 2024
Response from Assistant Genral Manager on 2024/4/18
Thank you so much for taking the time to fill out our survey and leave a wonderful rating! We hope to have you back in the future, we would love to have you stay at our property again. Have a wonderful week!

6/10 Okay

Roger D

Traveled with family and small children
Liked: Staff & service
One elevator. Horrible breakfast choices for the hot section. The eggs and sausage were aweful.
Stayed 1 night in Mar 2024
Response from Assistant Genral Manager on 2024/3/28
Your feedback is valued. While some elements of your stay at the Hampton Inn & Suites did not meet your expectations, we're delighted to hear that you appreciated our aesthetically pleasing lobby and complimentary breakfast. We're glad that our culinary offerings and beverages impressed you and our gracious team members made your experience enjoyable. Consider visiting us again; we continuously strive to enhance our guest rooms for better experiences.

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and appealing. Staff friendly and helpful. Barn door for bathroom was hard to keep shut.
Stayed 1 night in Mar 2024
Response from Assistant Genral Manager on 2024/3/28
Thank you so much for the high rating. We are so happy to know that our amazing team members, comfortable beds, and more added up to a wonderful experience. We hope you will consider joining us again soon!

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff to greet when you arrive.
Stayed 1 night in Mar 2024
Response from Assistant Genral Manager on 2024/3/28
Thank you so much for the high rating. We are so happy to know that our amazing team members, comfortable beds, and more added up to a wonderful experience. We hope you will consider joining us again soon!

8/10 Good

Sean

Stayed 2 nights in Mar 2024
Response from Assistant Genral Manager on 2024/3/28
Your feedback is valued. While some elements of your stay at the Hampton Inn & Suites did not meet your expectations, we're delighted to hear that you appreciated our aesthetically pleasing lobby and complimentary breakfast. We're glad that our culinary offerings and beverages impressed you and our gracious team members made your experience enjoyable. Consider visiting us again; we continuously strive to enhance our guest rooms for better experiences.

8/10 Good

Mark

Stayed 1 night in Feb 2024
Response from Assistant Genral Manager on 2024/3/28
Your feedback is valued. While some elements of your stay at the Hampton Inn & Suites did not meet your expectations, we're delighted to hear that you appreciated our aesthetically pleasing lobby and complimentary breakfast. We're glad that our culinary offerings and beverages impressed you and our gracious team members made your experience enjoyable. Consider visiting us again; we continuously strive to enhance our guest rooms for better experiences.

6/10 Okay

Stacy

Stayed 3 nights in Dec 2023
Response from Assistant Genral Manager on 2024/3/28
It's evident you didn't have a satisfying stay and your dissatisfaction is tremendously regrettable. Our aim is to keep everyone comfortable and happy during their visit. We appreciate you pointing out areas where we can improve, such as enhancing our room amenities and maintaining our facilities better. Feedback like yours helps us identify our shortcomings and prioritize improvements. Please feel free to contact the front desk if you have any issues in the future! We also provide complimentary sound machines for all our guests, to help drown out some of that highway noise.Please rest assured the team is working diligently to provide our guests with excellent services. It's our hope that you'll consider giving us another chance in the future.

8/10 Good

Miranda

Traveled with group
Liked: Cleanliness, property conditions & facilities
This hotel was adequate for a couple nights stay. The property was clean and the beds were comfy. Although it is next to a highway, the traffic isn't overwhelming loud inside the rooms.
Stayed 2 nights in Feb 2024
Response from Assistant Genral Manager on 2024/3/28
Your feedback is valued. While some elements of your stay at the Hampton Inn & Suites did not meet your expectations, we're delighted to hear that you appreciated our aesthetically pleasing lobby and complimentary breakfast. We're glad that our culinary offerings and beverages impressed you and our gracious team members made your experience enjoyable. Consider visiting us again; we continuously strive to enhance our guest rooms for better experiences.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was safe and convenient
Stayed 1 night in Feb 2024
Response from Assistant Genral Manager on 2024/3/28
Thank you so much for the high rating. We are so happy to know that our amazing team members, comfortable beds, and more added up to a wonderful experience. We hope you will consider joining us again soon!

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Assistant Genral Manager on 2024/3/28
Your feedback is valued. While some elements of your stay at the Hampton Inn & Suites did not meet your expectations, we're delighted to hear that you appreciated our aesthetically pleasing lobby and complimentary breakfast. We're glad that our culinary offerings and beverages impressed you and our gracious team members made your experience enjoyable. Consider visiting us again; we continuously strive to enhance our guest rooms for better experiences.

8/10 Good

Esmaragdo

Stayed 2 nights in Feb 2024
Response from Assistant Genral Manager on 2024/3/28
Your feedback is valued. While some elements of your stay at the Hampton Inn & Suites did not meet your expectations, we're delighted to hear that you appreciated our aesthetically pleasing lobby and complimentary breakfast. We're glad that our culinary offerings and beverages impressed you and our gracious team members made your experience enjoyable. Consider visiting us again; we continuously strive to enhance our guest rooms for better experiences.

10/10 Excellent

Treshawna

Stayed 1 night in Feb 2024
Response from Assistant Genral Manager on 2024/3/28
Thank you so much for the high rating. We are so happy to know that our amazing team members, comfortable beds, and more added up to a wonderful experience. We hope you will consider joining us again soon!

10/10 Excellent

Ron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Assistant Genral Manager on 2024/3/28
Thank you so much for the feedback. It warms our hearts to know that you enjoyed everything about your stay, from our clean accommodations to our tasty breakfast. Please come back and join us again soon.

2/10 Terrible

Alicia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived at the property, the lobby door was closed, and no one was at the front desk. I called and pushed the speaker button, and no answer. We waited for twenty minutes until the front desk finally arrived. They were not friendly, nor did they apologize. The room had a musty smell. I was very disappointed, given the high reviews and my previous Hampton stays. I will not stay at this property again, nor do I recommend it.
Stayed 1 night in Feb 2024
Response from Assistant Genral Manager on 2024/3/28
Thank you for expressing your concerns to us. We apologize sincerely for your unsatisfactory stay. We'll touch base with leadership to ensure the items you mentioned are looked into and corrected. We appreciate you reaching out and hope for an opportunity to deliver a better experience in the future.

8/10 Good

Gloria

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Assistant Genral Manager on 2024/3/28
Your feedback is valued. While some elements of your stay at the Hampton Inn & Suites did not meet your expectations, we're delighted to hear that you appreciated our aesthetically pleasing lobby and complimentary breakfast. We're glad that our culinary offerings and beverages impressed you and our gracious team members made your experience enjoyable. Consider visiting us again; we continuously strive to enhance our guest rooms for better experiences.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seems very new. Nice, quiet and in a convenient location.
Stayed 1 night in Feb 2024
Response from Assistant Genral Manager on 2024/3/28
hank you for your review and for recommending us to your fellow travelers! We're delighted our excellent accommodations were a highlight of your visit, and we appreciate you mentioning them to your fellow travelers. It was a pleasure having you here, and we hope you return soon!

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Assistant Genral Manager on 2024/3/28
hank you for your review and for recommending us to your fellow travelers! We're delighted our excellent accommodations were a highlight of your visit, and we appreciate you mentioning them to your fellow travelers. It was a pleasure having you here, and we hope you return soon!

10/10 Excellent

Ray

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was in a great location for our trip to watch the Dallas Mavs. It was only 5 minutes from our destination. The area was easy to find and the property was nice. Staff was great and very helpful.
Stayed 1 night in Feb 2024
Response from Assistant Genral Manager on 2024/3/28
hank you for your review and for recommending us to your fellow travelers! We're delighted our excellent accommodations were a highlight of your visit, and we appreciate you mentioning them to your fellow travelers. It was a pleasure having you here, and we hope you return soon!

10/10 Excellent

Sandra

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient all good
Stayed 1 night in Feb 2024
Response from Assistant Genral Manager on 2024/3/28
hank you for your review and for recommending us to your fellow travelers! We're delighted our excellent accommodations were a highlight of your visit, and we appreciate you mentioning them to your fellow travelers. It was a pleasure having you here, and we hope you return soon!

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were excellent
Stayed 1 night in Feb 2024
Response from Assistant Genral Manager on 2024/3/28
hank you for your review and for recommending us to your fellow travelers! We're delighted our excellent accommodations were a highlight of your visit, and we appreciate you mentioning them to your fellow travelers. It was a pleasure having you here, and we hope you return soon!

10/10 Excellent

Luz Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Assistant Genral Manager on 2024/3/28
Thank you so much for the high rating. We are so happy to know that our amazing team members, comfortable beds, and more added up to a wonderful experience. We hope you will consider joining us again soon!

8/10 Good

John

Stayed 1 night in Jan 2024
Response from Assistant Genral Manager on 2024/3/28
Your feedback is valued. While some elements of your stay at the Hampton Inn & Suites did not meet your expectations, we're delighted to hear that you appreciated our aesthetically pleasing lobby and complimentary breakfast. We're glad that our culinary offerings and beverages impressed you and our gracious team members made your experience enjoyable. Consider visiting us again; we continuously strive to enhance our guest rooms for better experiences.

8/10 Good

Raelynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast and free parking, not super expensive per night compaired to some of the others and a very convenient 10 mins or less from inner city stuff. Staff was all super nice and helpful. Wish the bathrooms had hand soap.and the top blabket on the bed wasnt so scratching.
Stayed 2 nights in Jan 2024
Response from Assistant Genral Manager on 2024/3/28
Your feedback is valued. While some elements of your stay at the Holiday Inn Express did not meet your expectations, we're delighted to hear that you appreciated our aesthetically pleasing lobby and complimentary breakfast. We're glad that our culinary offerings and beverages impressed you and our gracious team members made your experience enjoyable. Consider visiting us again; we continuously strive to enhance our guest rooms for better experiences.

4/10 Poor

Pedro

Liked: Cleanliness
Felt like I slept on the highway. Consistent freeway noise.
Stayed 1 night in Jan 2024

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a good experience! It was nice an clean an friendly staff
Stayed 1 night in Jan 2024

10/10 Excellent

Tina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & updated, Meets expectations
The hotel is right next to the freeway. Make sure to use ear plugs provided for a good night sleep. No restaurant within walking distance. UberEats did the job for dinner. Hotel is updated and clean. Bed is comfortable. Breakfast is basic. It would be great if they add cut fruit or salad. Would stay again.
Stayed 1 night in Jan 2024

10/10 Excellent

Esther

Stayed 1 night in Jan 2024
Response from Assistant Genral Manager on 2024/3/28
hank you for your review and for recommending us to your fellow travelers! We're delighted our excellent accommodations were a highlight of your visit, and we appreciate you mentioning them to your fellow travelers. It was a pleasure having you here, and we hope you return soon!

10/10 Excellent

Dequietta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check In was quick and easy. Staff was very friendly and courteous. Hotel was convenient to restaurants and shopping areas.
Stayed 1 night in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Jason

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was good. my only complaint is that it is right next to a highway, so there's constant noise from the traffic. I just realized why they give you earplugs on the nightstand next to the bed.
Stayed 1 night in Jan 2024

10/10 Excellent

Pedro Jr, La Porte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees were nice and attentive. Property was nice and clean. Great place, we will be staying there in our next trip back!
Stayed 1 night in Jan 2024

8/10 Good

Rongjie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Assistant Genral Manager on 2024/3/28
Your feedback is valued. While some elements of your stay at the Holiday Inn Express did not meet your expectations, we're delighted to hear that you appreciated our aesthetically pleasing lobby and complimentary breakfast. We're glad that our culinary offerings and beverages impressed you and our gracious team members made your experience enjoyable. Consider visiting us again; we continuously strive to enhance our guest rooms for better experiences.

10/10 Excellent

Rongjie

Stayed 2 nights in Dec 2023

10/10 Excellent

Dava

Traveled with family and small children
Stayed 1 night in Dec 2023

10/10 Excellent

Patti, Shreveport

Stayed 1 night in Dec 2023

2/10 Terrible

Lisa

Business traveler
Liked: Staff & service
Disliked: Room comfort
Kids jumping up and down above me the wall are thin heard the person next to me tv and them snoring all night!
Stayed 1 night in Dec 2023

10/10 Excellent

Debbie

Stayed 1 night in Dec 2023

10/10 Excellent

Kelly

Stayed 1 night in Dec 2023

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

KARL

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Lou

Stayed 1 night in Dec 2023