Diana and Xavier were the only staff that were Pleasant. Front desk check-in was either in a bad mood or incompetent. Even though I had booked two rooms and showed her the Expedia confirmation, she was unwilling to look up the room by reservation number and only insisted that I just had one room. This was incorrect. There was more back-and-forth, but not a good way to start a stay. We were also surprised to have to pay for parking through a separate app. It’s been some years, but this hotel never charged for parking all the times we’ve stayed here before. So after dragging all your luggage in and checking in you have to go back out to your car if you don’t have your license plate memorized in order to register and pay for parking through the app. Our family went to a concert that night and didn’t get back till after midnight. It’s lovely to find that even though you paid for parking, you have to park all the way behind the hotel by the construction containers. We never saw security much less anyone checking license plates to see who had or had not paid. I guess the summation is that other than a couple of individuals, the approach to service and hospitality that once existed at this hotel is now severely lacking.
GUY
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Michael
家庭旅遊
2025 年 7 月 28 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great stay. Hotel had all my amenities that I needed. Definitely would recommend.
Michael
於 2025 年 7 月住了 2 晚
8/10 不錯哦
Jesus,Odessa
情侶出遊
2025 年 7 月 27 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything was nice and in a good area but it was $20 per night of parking and sometimes you couldn’t find good parking so you had to park behind the building that was the only bad thing besides a lot of kids running around all day
Jesus
於 2025 年 7 月住了 4 晚
8/10 不錯哦
Roman
家庭旅遊
2025 年 7 月 20 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Roman
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Maripilly
親子旅遊
2025 年 7 月 18 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent hotel
Maripilly
於 2025 年 7 月住了 1 晚
6/10 一般般
Leo
親子旅遊
2025 年 7 月 17 日
喜歡:整潔度、員工素質和設施服務
不喜歡:住宿環境和硬體
1) Bathtub drain would not seal or hold water in the tub.
2) Bathroom sink drain pull was disconnected from the deain so many times the drain would retain water until you reached under the sink behind the counter to manipulate the drain manually.
3) Sofa bed mattress has almost know cusion, Sleeping on the bars that hold the bed up was very uncomfortable.
4) Only a sheet was provided for cover on the sofa bed for cover. Was a kittle cold at times.
5) As a gold member I was charhged a $75.00 fee for late checkout. I actually checked out of the hotel app about 12:20pm and actually think that is a little excessive of a fee.
I point out all of this to assist you. I workled at the Embassy Suites in Denton as night auditor/manager for a few years after I retired from my career. I know how feedback is valued by the general manager and staff and only offer these criticisms for that purpose. I enjoyed my visit and would return. Hope this helps you out. Leo Marcotte
Leo
於 2025 年 7 月住了 2 晚
8/10 不錯哦
Sara
2025 年 7 月 17 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The bedroom and bathroom very dark. The lights on the nightstand didn't work
The shower is inconvenient
Sara
於 2025 年 7 月住了 1 晚
8/10 不錯哦
Alicia
2025 年 7 月 17 日
喜歡:整潔度和住宿環境和硬體
Easy access to highways
Alicia
於 2025 年 7 月住了 6 晚
10/10 有夠讚
Renee
2025 年 7 月 14 日
喜歡:整潔度、員工素質和住宿環境和硬體
Great area and great hotel. Close to mall and restaurants.
Renee
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Tenaya,Spring Hill
親子旅遊
2025 年 7 月 14 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Convenient and nice.
Tenaya
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Andrea
2025 年 7 月 13 日
喜歡:整潔度、員工素質和住宿環境和硬體
Perfect all the way
Andrea
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Martha
2025 年 7 月 13 日
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
La recepcionista con mala cara y parecia molesta. Le pregunte algo y me contesto de mala gana. El check out igual no dan ni los Buenos Dias. El personal de limpieza muy amables. El hotel esta en perfectas condiciones pero las recepcionistas estan todas con mala cara, asi no dan ganas de regresar.
Martha
於 2025 年 7 月住了 1 晚
8/10 不錯哦
Juan
2025 年 7 月 12 日
喜歡:整潔度
A
Juan
於 2025 年 7 月住了 1 晚
2/10 很糟糕
Jose
家庭旅遊
2025 年 7 月 10 日
喜歡:員工素質和設施服務
不喜歡:整潔度和住宿環境和硬體
The carpet is really bad and dirty
Jose
於 2025 年 7 月住了 2 晚
4/10 不太好
Keva
2025 年 7 月 7 日
喜歡:整潔度、員工素質和住宿環境和硬體
Couldn’t check in no refund
Keva
於 2025 年 6 月住了 2 晚
6/10 一般般
keith
家庭旅遊
2025 年 7 月 7 日
喜歡:整潔度、員工素質和住宿環境和硬體
Our air conditioner was not cooling properly. At first it was just hot. So eventually we called the front desk and someone came and worked on our air conditioner. It got a little better but not much. While I was at the front desk later, I hear another customer stating that their air conditioner was not cooling either. I did not sleep well at all because it was not cool in our room. Not what I expected at Embassy Suites. The parking was very difficult. You had to scan something then enter in all of this information by phone. I am not tech savvy and the front desk was no help at all. I don't see myself going back to Embassy Suites.
keith
於 2025 年 7 月住了 1 晚
2/10 很糟糕
Claretha
家庭旅遊, 親子旅遊
2025 年 7 月 6 日
不喜歡:整潔度
Did not provide room service as requested.
Claretha
於 2025 年 7 月住了 3 晚
8/10 不錯哦
Jon
2025 年 7 月 6 日
Jon
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Stephanie
家庭旅遊, 親子旅遊
2025 年 7 月 5 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel finishings were update, the hotel smelled and looked great. The hotel staff were friendly and accommodating. My only complaint is the evening reception was lacking compared to other receptions I have attended at Embassy Suites. All that was offered was aspicy trail mix, washabi trail mix, and fresh melon.