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Reviews of Renaissance Dallas North Hotel

3.5 out of 5
Renaissance Dallas North Hotel
1590 Lyndon B Johnson Fwy, Farmers Branch, TX

Reviews

8.0

Very Good

Rating 10 - Excellent. 509 out of 1002 reviews" "
Rating 8 - Good. 224 out of 1002 reviews" "
Rating 6 - Okay. 102 out of 1002 reviews" "
Rating 4 - Poor. 82 out of 1002 reviews" "
Rating 2 - Terrible. 85 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Elida

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
I liked the cleanliness and Restaurant but did not like that there was no body soap
Stayed 2 nights in May 2024

4/10 Poor

FEDERICO

Disliked: Amenities
Sauna didn't work. I selected this hotel because of the sauna. What a disappointment. I informed it right away ... the worst part if that they told me it would take 1 month for part to arrive. Today 5/19/24 more than a month has passed and I have booked another room. When I called to make sure it was fixed they said it wasn't! As the interested party, unfortunately, i'm trying to talk to maintenance dept to get it fixed. Isn't this something they should be doing themselves.
Stayed 3 nights in Mar 2024

10/10 Excellent

Tom

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 1 night in May 2024

10/10 Excellent

chang je

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Apr 2024

10/10 Excellent

Ashley

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Marcus

Stayed 5 nights in Apr 2024

8/10 Good

Steve

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was not too far to drive from our house as we were there for a conference. The staff was very helpful and friendly. I wish Starbucks would have been open later.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jeremy

Stayed 2 nights in Apr 2024

4/10 Poor

Janice

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We paid for an Executive Room and were given the tiniest room they had. Expedia and the hotel would not give us any kind of credit. Very unfair and disappointing because it was a mother/daughter day out and they were expecting to have an area for playing games and spreading out a little.
Stayed 1 night in Apr 2024

10/10 Excellent

Shasta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. Bed was comfortable and clean. Only downside was the hallways were freezing but the room wasn’t so it didn’t really bother me much.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff I interacted with were so helpful and willing to accomodate. Check-in and check-out was a breeze. Definitely plan on staying there again.
Stayed 2 nights in Apr 2024

6/10 Okay

Tanesa, PFLUGERVILLE

Traveled with partner
Did not have the best experience with the bartender/breakfast personnel. The ladies cooking were great, but, but the gentleman was rude, and not helpful at all with locating things needed to eat. The check-out staff was rude, and not professional. The check-in staff Olivia, was great!
Stayed 2 nights in Apr 2024

6/10 Okay

Susanna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property had a lot of parking space. I did not like how I had to flush the toilet 2x each use, maybe it needed more water pressure. I also did not like how the hotel room did not get as cold as I would’ve liked. It seemed like only the fan was working.
Stayed 1 night in Apr 2024

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
No microwave and windows should be cleaned for a good view
Stayed 1 night in Apr 2024

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Apr 2024

6/10 Okay

Erin

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

8/10 Good

Wilson

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and great staff. Had a wonderful experience visiting and viewing the Solar Eclipse.
Stayed 2 nights in Apr 2024

6/10 Okay

Alicia

Liked: Cleanliness
This will be a good hotel once it is renovated and staffed properly.
Stayed 3 nights in Apr 2024

10/10 Excellent

Rosalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Jan 2024
Response from front desk on 2024/4/5
Thank you for your feedback!

2/10 Terrible

La'Quey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor, no towels, dirty room had to change rooms….. stiff hot dog buns in the cabin
Stayed 1 night in Feb 2024
Response from front desk on 2024/4/5
Thank you for your feedback!

10/10 Excellent

JaJuan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from front desk on 2024/4/5
Thank you for your feedback!

10/10 Excellent

Jazmin

Stayed 4 nights in Feb 2024
Response from front desk on 2024/4/5
Thank you for your feedback!

10/10 Excellent

Carrie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. Room amenities were on point and very clean and updated
Stayed 1 night in Feb 2024
Response from Front Desk on 2024/3/28
Thank you for your feedback! We appreciate you staying with us. Hope to see you soon.

4/10 Poor

Melisa

Business traveler
Disliked: Staff & service, property conditions & facilities
There was little to no hot water for washing hands/face and shower. When mentioned this during check out, the person at the front desk offered a free coffee. Secondly, the TV would turn off or go blank during the course of a show. I am assuming the TV was motion censored but it would have been nice to be warned about it and provided instructions on how to turn off this feature.
Stayed 1 night in Mar 2024
Response from front desk on 2024/4/5
Thank you for your feedback! We apologize for the less than Renaissance experience you received during your stay.

8/10 Good

Yuri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very clean and quiet overall a very pleasant stay would definitely come back and recommend.
Stayed 2 nights in Mar 2024
Response from front desk on 2024/4/5
Thank you for your feedback!

8/10 Good

Meghan

Business traveler
Liked: Cleanliness, staff & service, amenities
This property is dated (the baseboards are coming away from the walls in several areas) but the overall cleaniness & attention to detail is outstanding. The TWO things keeping this from being a glowing review were the breakfast buffet (underwhelming, unseasoned, cold, & overpriced) and the bar - a moscow mule is supposed to be made w/ ginger beer not ginger ale. If the bartender didn't have ginger beer, he should have asked before substituting for ginger ale. Also, teach your bartenders how to make a sazerac!
Stayed 3 nights in Mar 2024

4/10 Poor

Jana

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property and rooms need updating.
Stayed 3 nights in Mar 2024
Response from front desk on 2024/4/5
Thank you for your feedback!

8/10 Good

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice, room was nice.
Stayed 1 night in Mar 2024
Response from front desk on 2024/4/5
Thank you for your feedback!

10/10 Excellent

Annette

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from front desk on 2024/4/5
Thank you for your feedback!

6/10 Okay

Katrina

Stayed 3 nights in Feb 2024
Response from front desk on 2024/4/5
Thank you for your feedback!

10/10 Excellent

Jontai

Liked: Cleanliness, staff & service, property conditions & facilities
We only did a one night stay and the staff from check-in to check-out were very friendly. I love to have a long stay and would stay again.
Stayed 1 night in Mar 2024
Response from front desk on 2024/4/5
Thank you for your feedback! We look forward to seeing you again.

8/10 Good

James

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good restaurants. But hotel needs repairs/updating--but if the room is cheap enough, it can be a good bargain--especially if you want in-hotel dining options. Restaurants aren't cheap, but have some reasonably priced options.
Stayed 3 nights in Feb 2024
Response from front desk on 2024/4/5
Thank you for your feedback! We are working on a better experience for our guests.

8/10 Good

Sylvia-, Los Angeles

Traveled with family
Liked: Cleanliness, staff & service
Hotel is in a good location. The bar is nice, perfect for the end of day cocktail. rooms are quiet, the staff kept our room nice and tidy.
Stayed 3 nights in Feb 2024
Response from Front Desk on 2024/3/4
Thank you for Staying with us! We appreciate your feedback!

10/10 Excellent

Rogelio, Denton

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 8 nights in Feb 2024
Response from front desk on 2024/4/5
Thank you for your feedback!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Manager was awsome
Stayed 2 nights in Feb 2024
Response from Front Desk on 2024/3/1
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!!
Stayed 1 night in Feb 2024
Response from Front Desk on 2024/2/29
Thank you for your feedback. Thank you for staying with us.

10/10 Excellent

Dorothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to correct any concerns I had.
Stayed 1 night in Feb 2024
Response from Front Desk on 2024/2/29
Thank you for your feedback! We appreciate you staying with us.

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was so nice and clean. The rooms smelled nice and clean as well. I was super satisfied with my stay!
Stayed 1 night in Feb 2024
Response from Front Desk on 2024/2/26
Thank you for staying with us! We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Gayane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Eunice P on 2024/2/19
Thank you for choosing Renaissance Dallas North for your recent stay in Dallas and for providing feedback about your visit. We are committed to providing exceptional customer service and pride ourselves in ensuring that all our guests are satisfied and that these needs were met.Thank you for your feedback and we looking forward to welcoming you back again very soon.

10/10 Excellent

Robert Vickers McDonald

Liked: Property conditions & facilities
Staying here was a peaceful experience. As soon as I got to my room, it was eyes closed.
Stayed 1 night in Feb 2024
Response from Eunice P on 2024/2/19
Dear Robert,We are excited to hear you enjoyed your stay with us. If you are back in the area please do not hesitate to reach out to us, we would be happy to host your stay once again.

10/10 Excellent

Julian

Stayed 1 night in Feb 2024
Response from front desk on 2024/4/5
Thank you for your feedback!

10/10 Excellent

Justice

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Eunice P. on 2024/2/19
Thank you for choosing Renaissance Dallas North for your recent stay in Dallas and for providing feedback about your visit. We are committed to providing exceptional customer service and pride ourselves in ensuring that all our guests are satisfied and that these needs were met.Thank you for your feedback and we looking forward to welcoming you back again very soon.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is absolutely amazing
This is one of my favorite hotels to stay in. The staff is extremely friendly and very very helpful. Even when we have our little Yorkies, they always make me feel so welcome and I love the hotel's vibe. It's super close to everything that I want to do in that area. But I do have to say that the carpets need to be deep cleaned or replaced because they do feel a little sticky to the feet if you're not wearing socks. And the air conditioner wasn't working very well so my husband had to open the vent and take out the air filter because it was so clogged, it hasn't been changed since 2022, and the air conditioner coils were so caked up with lint and dirt that I know it hasn't been cleaned or maintenance, but once we got that taken out, the air started flowing/working on its own a little more. But other than that, we love the area and this hotel and we will be back because it's super comfy and feels like home.
Stayed 1 night in Feb 2024
Response from Eunice P. on 2024/2/19
Dear Ashley,Thank you for taking the time to review our hotel. I have shared your comments with our Engineering department as this is not the level of service we strive for. I am glad to hear our Ambassadors took great take care of your and your yorkies. If you are back in the area, please do not hesitate to reach out to us for your next stay.

8/10 Good

Lisa, Lowell

Traveled with partner
Liked: Staff & service, amenities
Nicer than I thought for the price, $97 for a Friday night. Lobby is large with ample seating area. Looks like there were a couple of weddings or events happening the while we were there, yet the property was still quiet. Wasn’t sure if they offered valet, but they didn’t while we were there. You’re allowed to park in the marked “valet” spots if valet service is not offered. Otherwise there is plenty of parking in the garage next door.
Stayed 1 night in Feb 2024
Response from Eunice P. on 2024/2/15
Thank you for taking the time to review our hotel, we are committed to providing exceptional customer service and pride ourselves in ensuring that all our guests are satisfied and that these needs were met.Thank you for your feedback and we looking forward to welcoming you back again very soon. Thank you.

10/10 Excellent

Vivian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly, informative employees
Stayed 1 night in Feb 2024
Response from Eunice P. on 2024/2/15
Thank you for choosing Renaissance Dallas North for your recent stay in Dallas and for providing feedback about your visit. We are committed to providing exceptional customer service and pride ourselves in ensuring that all our guests are satisfied and that these needs were met.Thank you for your feedback and we looking forward to welcoming you back again very soon.

4/10 Poor

Danny

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Expedis’s rating for this property is inaccurate. It is very run down. dirty, old furniture, needs paint, new wallpaper, clogged drain, etc. This hotel is in need of a full restoration.
Stayed 1 night in Feb 2024
Response from Eunice P. on 2024/2/15
Thank you for choosing Renaissance Dallas North Hotel for your recent stay in Dallas. At Renaissance Dallas North, we are committed to providing exceptional customer service and pride ourselves in ensuring that all our guests are satisfied and that these needs were met.We always try to stay in tune with our guests, and to that end, I was made aware of the inconvenience you experienced with properties age, and for it being not what you expected. I sincerely apologize for this, and how frustrating you must have felt. We are still working to get all areas of the hotel properly staffed while preparing for a full renovation scheduled to take place early next year.

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front Desk Jessica Rocks
Jessica at the front desk was awesome. The Starbucks cafe at the hotel is terrible, The barista told me no espresso drinks could be made, So I ordered a coffee asked for half and half which he said we only have milk. When I was leaving told him “ Thank you “ He he said nothing back. In our room we were left only decaffeinated coffee, Called and was told some regular coffee would be delivered to our room, No one ever showed up. Nice clean rooms. But definitely need some improvements
Stayed 2 nights in Feb 2024
Response from Eunice P on 2024/2/15
Thank you for choosing Renaissance Dallas North Hotel for your recent stay in Dallas. At Renaissance Dallas North, we are committed to providing exceptional customer service and pride ourselves in ensuring that all our guests are satisfied and that these needs were met. I have already discussed with my Housekeeping and F&B Departments on improvements to prevent this from happening again.

8/10 Good

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from Eunice P. on 2024/2/15
Thank you for choosing Renaissance Dallas North for your recent stay in Dallas and for providing feedback about your visit. We are committed to providing exceptional customer service and pride ourselves in ensuring that all our guests are satisfied and that these needs were met.Thank you for your feedback and we looking forward to welcoming you back again very soon.

10/10 Excellent

ALYSSA

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Eunice P. on 2024/2/15
Thank you for choosing Renaissance Dallas North for your recent stay in Dallas and for providing feedback about your visit. We are committed to providing exceptional customer service and pride ourselves in ensuring that all our guests are satisfied and that these needs were met.Thank you for your feedback and we looking forward to welcoming you back again very soon