Poor Management of a Smoke-Free Hotel
Despite being advertised as a smoke-free hotel, the property has a serious and apparently unmanaged smoking problem.
Upon entering our original room, we immediately noticed a strong cigarette smell. We were moved to another room in the afternoon, which initially seemed fine. However, when we returned in the evening, both the room entrance and restroom smelled strongly of cigarette smoke again.
The front desk staff were friendly and courteous, but there was little they could do to resolve the situation. This is clearly a management issue rather than a frontline staff issue.
The hotel appears to have a ventilation system that allows cigarette smoke from one room to spread into other areas. As a result, even guests staying in supposedly smoke-free rooms are exposed to cigarette odors. Management seems to be aware of this recurring problem, yet there has been no meaningful effort to address it.
What makes this particularly disappointing is the lack of even the most basic preventive measures:
* No clear no-smoking signage inside guest rooms.
* No obvious smoking prohibition signage in common areas.
* No reminder from the front desk during check-in that the entire property is smoke-free.
* No apparent enforcement or effective response to smoking violations.
These are fundamental measures any hotel management should implement to maintain a smoke-free environment. Their absence reflects either significant managerial neglect.