Find Family Hotels in Daleville, AL

"The room was very clean, the bed and linens were very comfortable. The breakfast area is small, but had a decent selection of options. The lobby smelled "

"The rooms were clean. The ladies that cleaned the rooms were very friendly.The young lady that checked us in was very friendly and helpful.The breakfast was great and I thanked the lady that was over the breakfast delicious and fresh"

"All was okay except the bathtub had no support bar making it dangerous "

"This place needs much attention and updated/facekift!"

"Bathroom faucet was too close to the basin. Take a look at room 216 and see how it doesnt work and you will see. "

"Great experience "

"When I arrived. The person at the front desk was not friendly at all. He gave me my key. I went to my room. It was the wrong room. I ordered and prepaid for two queens and hide a bed and he gave me one King. I went back downstairs to ask for the proper room and he told me that there were no clean room and he didn’t know what to do and that it wasn’t his problem. I asked him how long it would take to get it clean and he said an hour or so. I left went to dinner came back and he told me that they were completely full and had no room rooms. I said well, how are you gonna make this right? He told me it’s not my problem, bro. He told me I could go to their sister hotel. I said well go ahead and make that reservation for me. Transfer my payment over there and we will be good. He said that’s not my problem. I’m not gonna do that. I informed him that I was a customer and that Holiday Inn is in the wrong. He told me it’s not his fault. He’s just the front desk clerk. He can’t do anything about it. I then asked to speak with the manager. he called the manager,. She resolved the problem immediately. I did end up going to the sister hotel where I was treated with great respect and courtesy from the front desk. The manager called the sister hotel and made everything right. I do appreciate the mamager for being accommodating, but the man at the front desk needs a few lessons in proper customer service."

"Kitchen was stocked. "

"Kody working in the front was an absolute delight and the best part of our trip. He deserves a raise for the way he went above and beyond for my family! Mahalo Kody. "