Outdoor pool, sun loungers
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Reviews of TTC Hotel – Hoi An

4 out of 5
TTC Hotel – Hoi An
No. 226 Ly Thai To, Hoi An, Quang Nam

Reviews

9.2

Wonderful

Rating 10 - Excellent. 135 out of 221 reviews" "
Rating 8 - Good. 70 out of 221 reviews" "
Rating 6 - Okay. 14 out of 221 reviews" "
Rating 4 - Poor. 1 out of 221 reviews" "
Rating 2 - Terrible. 1 out of 221 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free room upgrade was much appreciated. The breakfast buffet on the first morning was great with many food choices. There was no buffet on the second morning due to lacking of guests. Mosquitoes were in the room on the first night. The staff were very welcoming and friendly.
Stayed 2 nights in Jan 2024

10/10 Excellent

Phuong

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff here is extremely friendly and nice. Highly recommended.

8/10 Good

brent

Stayed 3 nights in Jan 2023

8/10 Good

Abdellatif, Edmonton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and very helpful and always want to ensure you have what you need for a comfortable stay. We were upgraded to a larger room without us requesting it.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Marie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service at this hotel is excellent. I accidentally booked and paid for the wrong month. After realizing the mistake (past the incorrect dates), I contact their sale department. Ms. Trang and her management team allowed us to change our stay to the right time.
Stayed 1 night in Jun 2019

8/10 Good

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Holiday
Staff were friendly and helpful. Food was good with a variety. We were a family of 6 and enjoyed our stay here. 👍👍
Stayed 4 nights in Jul 2019
Response from Thien Trang (Mrs) on 2019/8/2
Dear Guest, Good morning from TTC Hotel Premium Hoi An Hope you are doing well Thank you very much for your great feedback and your choosing to stay with us at our hotel We do hope that you will come back to TTC Hotel Premium in your next vacation Have a great day! Best regards

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their staff are friendly & nice. Nothing to complaint with this price.
Stayed 1 night in Jul 2019
Response from Thien Trang (Mrs) on 2019/8/2
Dear Guest, Good morniing from TTC Hotel Premium Hoi An We would like to say thank you very much for your lovely and great feedback to our hotel Hope you will return to stay with us in your next holiday Have a nice time! Best regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice king-size bed and patio tables outside all upper level rooms that overlooked the pool below. Friendly and attentive staff. Good breakfast with freshly made crepes and eggs made to order. The hotel apologized for the construction activity on both sides of the property; construction noise was restricted to daytime hours.
Stayed 5 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Amenities, property conditions & facilities
We had arranged to be collected from the airport however the car never turned up. No apology was made we were simply told the computer system was down so the car had not been sent. The hotel itself was clean and tidy. The family room suited our needs well.
Stayed 4 nights in Apr 2019

6/10 Okay

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

10/10 Excellent

Michael, Baltimore, MD, USA

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great staff and amazing property. You can't tell from the outside, but the inside is the tropical oasis. The only complaint I have with the hotel is the cleanliness of the tub in our King Deluxe suite. There was a rubber mat on the bottom of the tub. I notice it a little further away from the showerhead than I normally like it, so I picked it up and tried to move it. Well, it seems like no one has done that in a while, because underneath the mat had what looked like months of grime and gunk built up. The rest of the hotel seemed very clean, but there was just this one spot which really grossed me out.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2019

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Excellent hotel,great room, shower,bed and pool area.breakfast good and Daisy and Kai very helpful. It’s about 1km from centre,two good restaurants around the corner, left out of the hotel then first left (two minutes) The tin tin and silent garden.
Stayed 3 nights in Feb 2019
Response from Thien Trang (Mrs) on 2019/3/13
Thank you very much for your excellent feedback about hotel service. Hope to welcome back you to TTC Premium Hotel Hoi An in next time Have a great time

6/10 Okay

Don

Liked: Cleanliness, staff & service
Okay hotel
It's a noisy hotel because the pool is in the centre so when kids are in the pool or anyone loud, you can hear throughout the property. The have bikes for guests but they aren't maintained properly. Breakfast is good and the staff do their best being friendly and opening the door of the lobby. They do get credit for trying!
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel looks modern and clean. The swimming pool is decent and not too crowded. The breakfast is pretty good as well. That being said, we found cockroaches there in our room -- in the bathroom to be specific. The staff used pesticide in our room but after that, we found another one. We did not change the room because other rooms seem to have cockroaches as well. Also, the bathroom floor was very slippery when it was wet -- the manager gave us flip flops, which was okay. The constructions in both sides of the hotel were noisy, but it wasn't too bad; we used the pool at around noon, and the noise was bothersome a bit, but tolerable. Overall we enjoyed our stay there, even though we were concerned about the cockroaches. But it seems like other hotels have similar problems, except for (maybe) top tier hotels like Hyatt.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hoi An
Pretty good hotel with excellent staff. The location is decent, being a mile away from the old town. They have free bikes to use too. The included breakfast was decent, but there were a few small cockroaches that scurried across my table. I guess it's normal in this part of the world though. The room was nice, clean.
Stayed 2 nights in Jan 2019
Response from Thien Trang (Mrs) on 2019/2/19
Dear Guest, Thank you very much for your choosing to stay with us at TTC Hoi An Premium Hotel. We will be happy to welcome you on the next time at our hotel. Best regards,

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value and service
Staff were very friendly and helpful, especially Annie and Daisy who went out there way to make sure we were happy
Stayed 3 nights in Jan 2019
Response from Thien Trang (Mrs) on 2019/2/19
Dear Guest, Good morning and hope you are fine today. I would like to say thank you to your feedback and thank you very much for your staying at our resort. Welcome back to our hotel in the next time and have a great time! Best regards,

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Room lovely although we did have a balcony there was absolutely no view at all from it apart from the building next door about 10cm away from the balcony. The only natural light was around the swimming pool. Building works seemed to be going on all around the hotel: we booked hotel 9 months ahead but we received no updated regarding the work going on. Also new photos should be put onto the website as they are not true.
Stayed 3 nights in Dec 2018
Response from Thien Trang (Mrs) on 2019/2/21
Good morning guest, Thank you very much for your choosing to stay with us at TTC Hotel Premium Hoi An. Thank you very much for your feedback and hope to see you in next time with our best service. Have a great day and best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel provided bikes to ride to town which was 5 mins away . Checkin was ok - understand basic English.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good property, comfortable with nicr options for breakfast :)
Stayed 2 nights in Sep 2018

10/10 Excellent

Richard, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel with pool
The hotel is excellent . Staff very helpful. Slightly out of town but workable or taxis v cheap. Pool is great and a little oasis in which to relax. A bit of building work going on next door but didn’t spoil our stay.
Stayed 2 nights in Jul 2018
Response from Customer service Team on 2018/8/1
Thank you for sharing the feedback We are looking forward to hearing from you Best regards,

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, lovely hotel
We had an extremely comfortable stay in a twin room overlooking the pool. Comfy beds and pillows. Great choice at the buffet-style breakfast. This is a well laid out and attractive hotel and the location is ideal, about 15 minutes walk or a 5 minute cycle ride from the old centre. We were out for most of each day during our stay, but the time we did spend at the hotel in daylight hours was interrupted by the noise from the adjoining construction sites on both sides.
Stayed 3 nights in Jul 2018
Response from Customer service Team on 2018/8/1
Thank you for sharing the feedback We are looking forward to serving you in the future. Best regards,

8/10 Good

Thato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hoi An holiday
We had an amazing time!
Stayed 4 nights in Jul 2018
Response from Customer service Team on 2018/7/25
Thank you so much for sharing the feedback Best regards,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with great staff
Very good hotel. Staff very friendly and helpful. Nice pool, although could be colder! Very clean and tidy rooms. About 1.5km from old town which walkable, although in mid 30 degree heat is a challenge! Taxi only about US$2 Overall a very nice hotel, well worth stay. Incredibly cheap as wel.
Stayed 2 nights in Jul 2018
Response from Customer service Team on 2018/7/7
Thank you for your feedback We are looking forward to serving you in our hotel in the future Have a good day

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from Customer service Team on 2018/7/5
Thank you for sharing the feedback See you next time

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcoming and friendly staff
We stayed here for four nights. This hotel is beautiful and the staff make it feel like home. We enjoyed biking around Hoi An with the bikes the hotel provided. In addition, when we first arrived, we sat and talked about things to do, how to avoid being overpaying, and a great tailor shop. The breakfast offered had a huge variety and delicious. The room was clean and spacious. They work hard to keep everything cleaned on a daily basis. There was construction next door and they apologize and offered to change our room if it bothered us but we were out and about during the day and it stopped by late afternoon so didn’t affect our stay whatsoever. The hotel booked two tours for us which we found were better priced then the ones offered elsewhere. We are not the type to book with hotels and usually preferred to find our own way. We did a market walk, cooking class, and bamboo boat tour for $23/pp. Also, they arranged transportation for free to visit My Son Sanctuary and we only had to price the entrance fee ($7.50/pp) followed by a boat and lunch. We loved food accommodating and helpful everyone was. I would whole heartedly recommend staying here with visiting Hoi An.
Stayed 4 nights in Jun 2018
Response from Customer service Team on 2018/7/3
Dear guest, Greeting from Hoi An Emerald waters Hotel We are so happy to know that you enjoyed your stay with us and once again, thank you so much for your sympathy. Our team are looking forward to see you in our hotel in the near future Best regards,

10/10 Excellent

h, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay
Construction noises on both sides of the hotel, staff tries hard to make up for it
Stayed 4 nights in Jun 2018
Response from Customer service Team on 2018/7/3
Good morning, Thank you so much for sharing the feedback and your understanding for us because of unexpected problem We hope to see you next time in our hotel Best regards,

8/10 Good

EmKay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice vilas room layout. Great staff sevice. Nice relaxing pool. Would be a perfect score if not for either side of property is under construction.
Stayed 1 night in Jun 2018
Response from Customer service Team on 2018/7/3
Thank you so much for sharing the feedback See you next time in Hoi An , Vietnam All the best

10/10 Excellent

Van, California, Jun 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel closed to the beach and old town
This is a newly operated hotel closed to the beach and old town. They provide free bikes to Hồ around the area. Rooms are clean and have an elegant design. BF is great. Nice staffs.
Stayed 1 night in Jun 2018
Response from Customer service Team on 2018/6/29
Dear customer, Thank you so much for sharing your great feedback at Hoian Emerald Waters hotel & Spa. We are looking forward to serving you here in the next visit All the best!

10/10 Excellent

Erica, Perth Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel staff were so friendly and happy
Airport transfer was a blessing after the overnight flight particularly as first time in Vietnam and traveling alone. The staff were the best asset to the hotel, very friendly and happy people and they couldn't do enough for you. They provided great advice about what to do and what to watch out for in Vietnam.
Stayed 8 nights in Jun 2018
Response from Customer service Team on 2018/6/29
Dear Ms. Erica, Thank you so much for sharing your great feedback at Hoian Emerald Waters hotel & Spa. We are looking forward to serving you here in the next visit All the best!

8/10 Good

Mahita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Staff are very kind and helpful. Did not have hot water for one day and woken up by construction one morning. But, this was a comfortable and clean hotel a bit outside old town Hoi An
Stayed 3 nights in Jun 2018
Response from Customer service Team on 2018/6/27
Thank you so much for sharing the feedback. We hope to see you next time at Hoi An Emerald Waters Hotel Best regards,

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Emerald in the city
Great small hotel in transitioning area. We loved the friendly service and the ultra cool furnishing. Jessie at Reception is a joy!!
Stayed 3 nights in Jun 2018
Response from Customer service Team on 2018/6/27
Thank you so much for sharing the feedback. We hope to see you next time at Hoi An Emerald Waters Hotel Best regards,

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleased
Great service!
Stayed 1 night in Jun 2018
Response from Customer service Team on 2018/6/14
Dear Mr/Ms. Matthew, Thank you so much for sharing the feedback. We are looking forward to serving you in the hotel in next visit All the best

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
We had a great stay. The constructions are loud but we got used to it. Very nice place with amazing and helpful staff. We love the breakfasts! :-)
Stayed 12 nights in May 2018
Response from Customer service Team on 2018/6/14
Dear Mr/Ms. Anna, Thank you so much for sharing the feedback. We are looking forward to serving you in the hotel in next visit All the best

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent room very large and fits the whole family comfortably. Staff very friendly and very helpful. Pool wonderful and refreshing after a hot day out.
Stayed 3 nights in May 2018
Response from Customer service Team on 2018/6/4
Good afternoon, Greeting from Hoi An Emerald Waters Hotel Thank you so much for your great feedback about hotel. We are so proud that you enjoyed your stay with us and looking forward to serving you in the next vacation Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Fabulous time of stay at this hotel. Thank you all to the staffs.
Stayed 2 nights in May 2018
Response from Customer service Team on 2018/5/24
Good morning, Warmest greeting from Hoi An Emerald Waters Hotel ! My name is Bruce - On behalf of hotel management and all staff at Hoi An Emerald Waters Hotel would love to express our deepest thanks for your lovely stay with us. Thank you so much for your kind support and we do hope to get other chances of serving you here again. Wish you all the best and have a nice day ! From Hoi An with love

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place
A little loud with the construction next door but still excellent
Response from Customer service Team on 2018/5/24
Good morning, Warmest greeting from Hoi An Emerald Waters Hotel ! My name is Bruce - On behalf of hotel management and all staff at Hoi An Emerald Waters Hotel would love to express our deepest thanks for your lovely stay with us. Thank you so much for your kind support and we do hope to get other chances of serving you here again. Wish you all the best and have a nice day ! From Hoi An with love

8/10 Good

Pratish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in Hoi An
Lovely hotel and fantastic service. A 25 minute walk to the main shopping area but a bicycle offered by hotel if you'd like. Cheap and efficient laundry with pressing just around the corner and good restaurants close by. Excellent family run Blue Gift Spa Hoi An just a street away was excellent both in terms of service and massage quality Special thanks to Jessi at reception for making the stay so pleasant! The other staff like Nancy and Hoi at the restaurant really wonderful too.. thank you!
Response from Customer service Team on 2018/5/24
Good morning, Warmest greeting from Hoi An Emerald Waters Hotel ! My name is Bruce - On behalf of hotel management and all staff at Hoi An Emerald Waters Hotel would love to express our deepest thanks for your lovely stay with us. Thank you so much for your kind support and we do hope to get other chances of serving you here again. Wish you all the best and have a nice day ! From Hoi An with love

10/10 Excellent

Michel, Camada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel
The most positive hotel.in vietnam with suoer ataff ans very helpfull
Stayed 3 nights in Apr 2018
Response from Customer service Team on 2018/4/27
Dear Mr. Michel, Greeting from Hoi An Emerald Waters Hotel & Spa Thank you so much for your beautiful review online. We are so appreciate with your feedback and it will be an encouragement for us to continue our service. Hope to see you next time in our beautiful country All the best

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
The staff here really looked after us, from a really detailed welcome, to lending us bikes and making sure they were right for us. It’s a great location and brilliant value for money.
Response from Customer service Team on 2018/4/21
Dear guests, Greeting from Hoi An Emerald Waters hotel We are so happy that you enjoyed your stay here. We are looking forward to serving you in the future. Best regards,

10/10 Excellent

Marco, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and stylish hotel, great service and people
We spent a couple of days in this hotel: - it is really new and clean, especially compared to other hotels in Vietnam; - our room was huge with a noce balcony; - there’s a nice pool and fitness/massage area; - good breakfast with plenty of Vietnamese and international selection; - the service is great, the people there are continuously trying to improve the service and they are very attentive and sensitive to the feedback you provide; - we had the possibility of showering when leaving, which was really an added value for us; - perfect WiFi everywhere in the hotel; - perfect introduction to the city and services, there are bycicles available for free and it’s easy and convenient to rent a motorbike or a taxi from them; - you never feel pushed to buy tours or services as it happens in other Vietnamese hotels
Stayed 2 nights in Apr 2018
Response from Customer service Team on 2018/5/7
Dear guest, Thank you so much for sharing the feedback we are looking forward to serving you in the near future All the best

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Emerald Hotel
The hotel is ok. It is close to two good restaurant, Claypot and Tin Tin. The Swimming pool is very good. Very good breakfast. They have bicycle which you can go to the beach and pass the rice field which is highly recommended. The only isdue is the cleaning of the pool. When they do it at night, which happended when we were there, you smell theChemical in your room which is not very pleasant. The other issue is the set up of the hotel which make some rooms with no exposure to the sun. This means the room is moisty and smell wet. If you stay a few nights , it is ok but for longer time, not recommend.
Stayed 3 nights in Apr 2018
Response from Customer service Team on 2018/4/18
Dear guest, Thank you so much for sharing the feedback. We do hope to see you next time in Hoi An Emerald Waters hotel Best regards,

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy but nice and still not too bad
Hoi An really is a beautiful place to stay. The hotel is about a 15-20 minute walk from the town centre. There is also construction happening right next door and the noise starts about 6.00am (even on a Sunday). Recommend you try White Rose massage.
Response from Customer service Team on 2018/4/9
Dear guest, Thank you so much for sharing this great feedback about Hoi An Emerald Waters Hotel We do hope to have a chance to serve you here in the future All the best !

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service, rooms and restaurant very good. Loved the buffet breakfast. Very spacious rooms for families.
Stayed 2 nights in Mar 2018
Response from Customer service Team on 2018/4/9
Greeting from Hoi An Emerald Waters Hotel, Thank you for sharing your feedback with us. I am delighted to know that you had thoroughly enjoyed your stay here. At Emerald Waters Hotel, the satisfaction and comfort of our guests is of utmost importance I will be sure to share your kind words with my colleagues, and we hope to welcome you back soon for a return stay! Your comments provide opportunities for us in which to improve and we look forward to your next visit soon. Warmest regards, Bruce, Henry, Hannah & Jessie at Hoi An Emerald Waters Hotel

10/10 Excellent

Kareen, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above and Beyond
Would gladly recommend this hotel to anyone that comes to Hoi An, it has been, by far, our favourite place in Vietnam! And staying here was the cherry on top! We received the same hospitality all through our stay from the fantastic team at the front desk, lobby/bell boys, the team at breakfast & housekeeping. We had a couple of issues which were attended to so promptly. 1. when we checked in, we had a few mosquitoes in the room. We mentioned it to front desk and within a minute, a lady was equipped with insect repellant 2. our toilet block twice, mostly my 5year old's fault though. This isn't his first (nor last) toilet he'll block unfortunately :( Not only did housekeeping unblocked it for us ever so quickly, they even cleaned & disinfected it before leaving. Pool was marvellous, so clean & blue! Breakfast was just what we needed to start the day. Variety & made to order noodle & omelette station available. There is construction currently in progress next door & it was the view we had from one of our windows. We had already known about this from previous reviews & was holding our breathe when there were sets of earplugs provided on the bedside lol! But wasn't even an issue. Didn't hear anything loud enough to even get a mention, think they're past that loud stage. Staff arranged a birthday day cake for my son, we were so surprised and touched. All the staff knew it was his birthday and greeted him as they went past, felt like we were with family :)
Stayed 2 nights in Mar 2018
Response from Customer service Team on 2018/4/18
Dear Mrs. Kareen, Thank you so much for sharing the feedback. We do hope to see you next time in Hoi An Emerald Waters hotel Best regards,

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Customer service Team on 2018/4/9
Thank you so much for sharing the feedback Best regards,

8/10 Good

Tony&Nik, Cheltenham Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place to stay
Just need place to stay while we are in hoy an while exploring Hoi an
Stayed 3 nights in Mar 2018
Response from Customer service Team on 2018/3/22
Thank you so much for your feedback We do hope to have a chance to serve you at hotel in the future Best regards,

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast and good accommodations
Enjoyable stay and good location. Breakfast was a definite highlight with great selection. Bruce the manager was friendly and courteous but felt he was a bit forward with his recommendations for tourist trips in the area (but think all hotels try and sell to their guests ). We did end up using the hotel for private driver for scenic tour and was good.
Stayed 3 nights in Feb 2018
Response from Customer service Team on 2018/3/15
Warmest greeting from Hoi An Emerald Waters Hotel ! On behalf of hotel management and all staff at Hoi An Emerald Waters Hotel would love to express our deepest thanks for your lovely stay with us Thank you so much for sharing your feedback and we do hope to get other chances of serving you here again . Wish you all the best and have a nice day !