Outdoor pool, pool umbrellas, sun loungers

Reviews of Silk Sense Hoi An River Resort

5 out of 5
Silk Sense Hoi An River Resort
01 Dong Da Street, Cam An Ward, Hoi An, Quang Nam

Reviews

9.6

Exceptional

Rating 10 - Excellent. 249 out of 301 reviews" "
Rating 8 - Good. 41 out of 301 reviews" "
Rating 6 - Okay. 7 out of 301 reviews" "
Rating 4 - Poor. 3 out of 301 reviews" "
Rating 2 - Terrible. 1 out of 301 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolutely incredible hotel nestled just off the beach, the Silk Sense resort is an ideal luxury resort just north of Hoi An. Featuring immaculate service where nothing is too much trouble, staff will make you feel incredibly welcomed and provide whatever is needed. We stayed in a River View Suite with a Private Pool, which was spread over two floors and featured a small plunge pool in the back garden to cool off in. Rooms are finished off very nicely with all necessary amenities. Our stay included breakfast which featured a vast, high quality selection. The hotel provided an hourly free shuttle to and from downtown Hoi An which made getting around incredible easy. The sheer number of free activities put on by the hotel meant you didn’t have to stray too far if you wanted to be entertained. The hotel also helped arrange paid for activities and access to nearby attractions, which was very helpful. The Silk Sense is very good value, with an exceptional nightly rate, amazing staff and service and fantastic amenities. Could not recommend highly enough.
Response from Silk Sense Team on 2024/3/8
Dear Mr. Daniel May,We are deeply grateful for your glowing review and for choosing Silk Sense Resort for your stay. It brings us immense joy to hear that you had an absolutely incredible experience with us.Our team takes great pride in providing impeccable service where every guest feels welcomed and valued, and we're delighted to hear that you felt incredibly welcomed during your stay. It's wonderful to know that you found our River View Suite with a Private Pool to be spacious and comfortable, with all the necessary amenities to ensure a memorable stay.We are thrilled that you enjoyed our vast and high-quality breakfast selection, as well as our complimentary shuttle service to downtown Hoi An, which we hope made exploring the area incredibly easy for you.Furthermore, we're delighted that you appreciated our daily free activities offered and found our assistance in arranging paid activities and access to nearby attractions to be helpful.Your kind words about our exceptional nightly rate, amazing staff, service, and fantastic amenities truly mean the world to us. Thank you for your recommendation; we couldn't be more grateful.We eagerly anticipate the opportunity to welcome you back to Silk Sense Resort for another remarkable stay.Warm regards,Silk Sense Team.

8/10 Good

Nhan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members remained friendly during my entire stay.
Stayed 1 night in Feb 2024
Response from Silk Sense Team on 2024/2/23
Dear Mr. Nhan Huynh,Thank you for sharing your experience with us. We are thrilled to hear that our staff members were able to maintain their friendly demeanor throughout your entire stay. Providing excellent service and creating a welcoming atmosphere for our guests are among our top priorities, and we are glad to see that reflected in your feedback.Your kind words are truly appreciated, and we look forward to welcoming you back to Silk Sense Resort in the future.Warm regards,Silk Sense Team.

10/10 Excellent

Melanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty and tranquil. Easy walk to the beach and restaurants, shuttle bus into town for bars, shops.
Stayed 10 nights in Jan 2024
Response from Silk Sense Resort on 2024/2/2
Dear Ms. Melanie Ann Keane,Thank you for sharing your experience at Silk Sense Resort. We're delighted to hear that you found our resort to be very pretty and tranquil. It's fantastic that you enjoyed the convenience of being within an easy walking distance to the beach and restaurants. We're also pleased that our shuttle bus service provided you with easy access to bars and shops in town.Your satisfaction is our priority, and we're thrilled that you had a pleasant stay with us. We look forward to hosting you again for another relaxing experience in the future.Warm regards,Silk Sense Resort.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Silk Sense Resort on 2024/2/2
Dear Mr. Kasey Kehoe-cox,Thank you for sharing your positive experience with us! We are thrilled to hear that your trip was comfortable and enjoyable.If there's anything specific you enjoyed or any suggestions you may have, please feel free to share. We value your feedback as it helps us continually improve our services.Thank you for choosing Silk Sense Resort.Warm regards,Silk Sense Resort.

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed here for one week in August 2023. The biggest takeaway about our stay at Silk Sense was the incredible customer service. I particularly want to thank the restaurant manager Thuy. Her level of service is world class. We spent most of our time relaxing by the pool. The pool area is relaxing and quiet. We stayed in the King Suite with a river view. The size of the two-story room was impressive. It was perfect for a couple. We took advantage of the breakfast buffet every morning. There is cuisine from both eastern and western culture also with a ton of fresh fruit. And, of course, Vietnamese coffee! I would highly recommend staying here. We look forward to returning next summer!
Stayed 7 nights in Aug 2023
Response from Silk Sense Team on 2023/8/25
Dear Mr. Chris,Thank you so much for taking the time to share your wonderful experience at Silk Sense Resort. We are absolutely thrilled to hear that you and your wife had a fantastic stay with us.It warms our hearts to know that our dedicated team, especially Thuy, our restaurant manager, provided you with world-class customer service. We will surely pass on your kind words to her – she will be delighted to hear that her efforts have left such a positive impression on you.It's wonderful to hear that you indulged in our breakfast buffet and appreciated the diverse range of cuisines available, including the blend of eastern and western flavors. And yes, Vietnamese coffee is indeed a must-try for any guest staying with us!Thank you for your high recommendation. We're honored that you're considering returning next summer. We can't wait to welcome you back and provide you with another memorable experience at Silk Sense Resort. If there's anything you need in the meantime, please don't hesitate to reach out.Best regards,Silk Sense Resort

10/10 Excellent

Razvan

Stayed 2 nights in Jun 2023
Response from Silk Sense Team on 2023/8/9
Dear Mr. Razvan Saileanu,We appreciate your review and that you were satisfied with your stay at Silk Sense Resort.It is such a great motivation for us during these busy summer days. We wish you all the best and look forward to your continued support and coming back.Best Regards,Silk Sense Resort

10/10 Excellent

eirini

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facilities and excellent service. Staff went out of their way to make our stay pleasant and interesting. Day tout to My Son was incredible. Food was also great. Everything was fresh, organic and well presented. Highly recommended.
Stayed 3 nights in Apr 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice and calm accommodation
Staffs were pleasant and attentive. We enjoyed the stay a lot.(
Stayed 1 night in Apr 2023

10/10 Excellent

Ngan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is exceptionally kind. They are knowledgeable and friendly. We can't wait to come back here! Place us peaceful as well as beautiful. I really like their breakfast selection
Stayed 3 nights in Apr 2023

8/10 Good

Deanna

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was friendly and helpful. They put a lot of attention to detail. Breakfast was amazing and the highlight of our stay. Swimming pool and garden were relaxing and beautiful. Only wish was for the swimming pool to be a bit warmer.
Response from Silk Sense Resort on 2022/12/27
Dear Deanna,Thank you so much for taking your precious time in giving us this wonderful review of our resort. We are glad to know you had enjoyed our overall resort service and offerings.We will be anxiously looking forward to your next visit. We wish you and your family all the best and see you soon.Best Regards,

10/10 Excellent

Tai

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It locates at the quiet area that’s not too far from the old town. Staffs are professionally trained, helpful. Room is clean, beautifully setting. I recommend this hotel to everyone.
Response from Silk Sense Resort on 2022/12/27
Dear Tai,Thank you so much for taking your precious time in giving us this wonderful review of our resort. We are glad to know you had enjoyed our overall resort service and offerings.We will be anxiously looking forward to your next visit. We wish you and your family all the best and see you soon.Best Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return travellers. Similar service to 2019 but extras trimmed. For example only 1 bus to the old town and beach. Very popular with the South Koreans. Good that they still have the bikes. Pool and surrounds kept beautifullly.
Stayed 10 nights in Jul 2022
Response from Silk Sense Resort on 2022/10/15
Dear Anonymous, Thank you so much for your valuable sharing about Silk Sense ResortWe are looking forward to your next visit. We wish you and your family all the best and see you soon.Kind Regards,

10/10 Excellent

Thanh

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property! Front desk was awesome and very accomodating. They upgrade us just because we waited a little long for our room (10 minutes) , and that upgrade made our stay even better. Thank you will be back
Stayed 1 night in Aug 2022
Response from Silk Sense Resort on 2022/8/18
Good morning from Silk Sense Hoi An River Resort! Thank you so much for taking your precious time in giving us this wonderful review. We are very delighted that you had a great time at our resort. At Silk Sense Resort, we aim to deliver a "In Touch with Senses" experience for our guests with an outstanding level of personalized services. Your review will motivate our staff to try harder to provide the best service for our guests. Thank you once again for visiting us and we look forward to welcoming you back soon. Best Regards

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service & quality. Dirty place.
Poor service & low quality. Bad simple breakfast. Hotel generally in bad condition.Very dirty rooms. Dirty pool. Area full of mosquito. Far from beach & outside restaurants. Hotel restaurant very expensive. Very dirty place.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Service
All the positive reviews Silk Sense Hoi An receives are very well-deserved. Be it the friendliness of all staff or the facilities - Our family enjoyed our stay here and look forward to staying again.
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveler

Stayed 4 nights in Jan 2020

10/10 Excellent

Cong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Ivan Ethan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay with good view of the river
Helpful staff in general. Hotel is well-kept and in a quiet area about10 mins away by car to the old town. Good breakfast spread and food is tasty. Cross a main road is the beach and facing our room's balcony is the river which we had a good view off. Appreciate the birthday surprise at check-in (cake in the room) and nice touches like free soft drinks and snacks from the mini bar.
Stayed 3 nights in Nov 2019

10/10 Excellent

seoleui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staffs and service is excellent. resort is beautiful. I want to visit again~^^
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great feel to the property. Staff great and very helpful. They arranged private tours for us. Rooms great. Very clean and tidy. Location good. Quick tax ride into Hoi An city. River was good for a morning walk or run to burn off the amazing food. Breakfast buffet was really good. We will be back!
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and accommodating - nothing was an issue. If I ever get back to Hoi An, this is where I will stay and the place I would recommend to all my friends. Facilities were clean and tidy and staff went the extra mile to ensure our stay was memorable - including a farewell cake!
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Difficult to find a spot around the pool at times. Lots of families with kids who hogged the hot tub. Other than that faultless. Staff falling over themselves to help and chat.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were all so lovely, good size rooms, clean and tidy, breakfast was very good with so much choice.
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very kind. Pool is beautiful. Room is crean^^
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and facilities were excellent location was good also
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is really good.(Staff, food, location etc.) If i go to Hoian again, i will choice Silk sense. Staff : 2 staff special for me Trang(kindlly), Dat(best driver)
Stayed 2 nights in May 2019

10/10 Excellent

Atsuko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とてもいいホテルでした!!海にも近くおすすめです
Stayed 3 nights in Apr 2019

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful villa
Great stay. Great service. Nice room (we stayed in a private pool suite) and comfy bed. Only complaint is there’s a beautiful tub, but seems like hot water would run out most of the day so we couldn’t run a bath.
Stayed 1 night in May 2019

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely returning!
Amazing hotel; fantastic room, excellent breakfast and fab staff - especially Trang in breakfast, My at the pool and all the reception team. Nice location near beach and shuttle to town. Only criticism would be the hotel would be even more enjoyable if adults only.
Stayed 5 nights in Apr 2019

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality at good value
Loved this hotel - will be staying here again and recommending to friends
Stayed 2 nights in Apr 2019

10/10 Excellent

Adam, Auckland, New Zealand

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed with the resort as a whole.. will definitely go back for longer and recommend to all friends and family!
Stayed 3 nights in Apr 2019

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chill resort
The staff make this hotel, they will do anything to make one's stay easy and comfortable
Stayed 3 nights in Mar 2019
Response from Tuan on 2019/4/6
Thanks you very much for choosing us and generous comments regarding our staff. We hope to see you again soon Best regards,

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely fantastic
Absolutely fantastic. Beautiful resort, good location, easy to get to places, either by walking, bicycle or shuttle. For further destinations the resort will arrange transportation for you. We did all of these and all were great. But what really makes the resort is the staff...all are exceptional; friendly, kind, helpful above and beyond! We especially hold in highest regard Nga at reception, Trang in the restaurant and 2 of the managers, Khanh and Tuan. So grateful to have had the experience we did.
Stayed 3 nights in Mar 2019
Response from Tuan on 2019/4/6
Dear Brian, Thank you very much for choosing us and take your time to give us a generous comments and reviews. We really appreciated for your comments regarding our service and staff. On behalf of every one at Silk Sense. Thank you very much and we look forward to welcome you back soon. With our warmest regards,

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely outstanding
Absolutely outstanding resort. That place is beautiful and in a great location. All staff go out of there way to make your stay the best it can be. Extended a 4 day stay to 7 and that was still not enough! Would go back in a heartbeat.
Stayed 4 nights in Mar 2019
Response from Tuan on 2019/4/6
Dear Brian, Thank you very much for choosing us and take your time to give us a generous comments and reviews. We really appreciated for your feedback regarding our service and staff. On behalf of every one at Silk Sense. Thank you very much and we look forward to welcome you back soon. warmest regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked Silk Sense, the apartments were impeccable, the service was top notch and the breakfast was excellent. Only downside was the location, which was a little too far from the beach (10 min walk) or Hoi An (10 min car ride). I doubt you get as good a resort if it was not in the spot it is though, so it’s a fine compromise
Stayed 5 nights in Feb 2019
Response from Tuan on 2019/4/6
Dear Anonymous, Thank you so much for stay with us and taking your precious time in giving us a great review and rating. I am delighted to learn that we have successfully met your expectation. On behalf our everyone at Silk Sense Hoi An River resort. Thank you for your compliment which is surely a big reward and encouragement to all of us. Thank you again, we are looking forward to your next visit to Silk Sense Resort soon. Best regards,

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived a little earlier than check in time but our receptionist helped us to get in the room before check in time as soon as the room is ready. Friendly and warm-hearted staffs, amazing view from the balcony, clean room, had wonderful experience in Silk sense and will definitely stay again next time.
Stayed 3 nights in Nov 2018
Response from Tran Hoang Lam on 2018/11/17
Dear Sir/Madam, Thank you so much for choosing and trusting Silk Sense Resort. I am delighted to know that you enjoyed staying with us and satisfied with the room and support of our staff. You have made me very proud of my team. Most of all, your "wonderful experience" during your holiday in Hoi An is the best reward that we could expect. We look forward to your continuous support and coming back soon. Yours sincerely, Tran Hoang Lam

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Very clean, the pool is just right, spa next to the Pool make it very Jr no.
Stayed 1 night in Oct 2018
Response from Tran Hoang Lam on 2018/11/8
Dear Sir/Madam, Thank you so much for choosing and trusting Silk Sense Resort. I am delighted to know that you enjoyed and were satisfied with our resort and service, especially our pool and spa. We wish you all the best and look forward to welcoming you back soon. Yours sincerely, Tran Hoang Lam

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AmaZing
Amazing resort. Staff were all friendly and accommodating. Comfiest bed I’ve ever slept in.
Stayed 4 nights in Aug 2018
Response from Tran Hoang Lam on 2018/9/3
Dear Sir/Madam, Thank you so much for your review and generous compliments which make us very honor and proud to be your "amazing resort". We look forward to welcoming you back soon. Sincerely, Tran Hoang Lam

8/10 Good

familyoffour, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in tranquil setting
A lovely week at this hotel by the river. Peaceful setting, nice pool, incredibly helpful and friendly staff especially on reception. The spa was also good, and the free foot massage for 2 very welcome. We also were given vouchers for a free afternoon tea and 15% off at a tailor in Hoi An, which we definitely used. Food was reasonable with good breakfast buffet, nice menu of local and western food at the pool cafe and restaurant though would be nice to see a few vegetable side dishes at the main restaurant. Shuttle bus to Hoi An (and beach) was brilliant, and excursions offered from the hotel also good. Not much going on around the hotel locally in terms of alternative places to eat - there are a few on the main road but with Hoi An a 15 min bus trip away it’s not much of a problem. We did get a little bored of pizza and pasta for our children at the hotel (they are picky eaters and not great with Asian food) but generally found the choice of food good. One minor point - if you are a tea lover, consider taking your own tea bags to breakfast unless you are happy with just Lipton! Al things consifered, we loved our stay and will definitely be back.
Stayed 5 nights in Aug 2018
Response from Tran Hoang Lam on 2018/8/16
Dear Sir/Madam, Thank you very much for taking time to write us a long and detailed review. We appreciate all of your feedback and that you were satisfied when staying with us. We look forward to your continuous support and recommendation, and hope to welcome you back soon. Wish you all the best. Yours sincerely, Tran Hoang Lam

10/10 Excellent

Fatima, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! My husband I stayed there for 2 days. We used the hotel-airport transfer and it was perfect. Our driver was waiting for us and was very accommodating. He immediately provided us with an ice cold towel and a chilled bottle of water, which was much obliged since it was scorching outside. The actual facility was gorgeous...very similar to some of the hotels we stayed in Punta Cana. Very thing was well kept. The room itself was very modern and clean! The bed was comfy! The pool was divine! The shuttle service to Old Town was ontime. Breakfast was yummy and the hotel food was good...not excellent...but good. Loved my experience.
Stayed 2 nights in Jul 2018
Response from Tran Hoang Lam on 2018/8/6
Dear Fatima, Thank you so much for your review and rating to Silk Sense Resort. It is our big honor to have your trust and satisfaction. We will keep our resort and service better everyday and look forward to welcoming you back soon. Yours sincerely, Tran Hoang Lam - GM

8/10 Good

Vicky, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The resort, staff and food is amazing but the beach in the area is crap
Stayed 14 nights in Jul 2018
Response from Tran Hoang Lam on 2018/8/1
Dear Vicky, Thanks a lot for your feedback. We look forward to your continuous support and recommendation. Sincerely, Tran Hoang Lam - GM

8/10 Good

Linda, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for certain situations
Just spent 5 nights in this hotel (July 2018). I agree with many of the other reviews that this hotel has many many upsides. New, modern, clean, friendly staff. However, for our needs, it didn't quite hit the mark. We were in Hoi An for 5 nights six days, so we had a lot of down time that we wanted to spend relaxing at the hotel by the pool, and in my opinion this is where this hotel is just too small. The pool itself is lovely but doesn't have enough sun beds around it so you end up in the old..put your towels out routine. The lunch food was very average and there's not really anything around the hotel within easy walk as an alternative. There is a private beach but I never found it. There is a 9am shuttle to it (too early for me) but otherwise its a cab ride or 1km walk. In my opinion, this is the perfect hotel if you want to use it as a base for sightseeing with maybe a dip in the pool but I didn't feel it's a 'hang out all day' kind of place. If I were to go to Hoi An again I'd either choose a pool hotel closer into the centre of Hoi An or a hotel on the beach. (Also, the photos are misleading. It looks like the grounds run down to the river from the pool, but actually there's a road between the pool and the river. )
Stayed 5 nights in Jun 2018
Response from General Manager at Silk Sense Hoi An River Resort on 2018/7/17
Dear Leo075, Thank you very much for taking your precious time in giving us a great detailed feedback and rating your overall holistic experience during 5 nights staying with us. I am glad that you have enjoyed Silk Sense experience. We would like to thank you and your family for giving Silk Sense Family this opportunity to contribute a memorable moment during your stay, and really appreciate your generous comments regarding our service. I also regret to hear a shortfall in sun beds at swimming pool, shuttle bus to our private beach, and the photos. I will take these issues earnestly in order to review and refine our services to ensure the highest possible standards to our valuable guests at all time. Thank you again, and we will be anxiously looking forward to welcoming your next visit to Silk Sense Resort again. Sincerely yours, Tran Hoang Lam

10/10 Excellent

Colleen, Laurieton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Both my husband & I were so very happy with our stay, the hotel was sparkling clean the restaurant for breakfast each morning was such a delight the staff doing everything to make it so special.We loved our week with all the lovely staff looking after us.
Stayed 7 nights in May 2018
Response from General Manager at Silk Sense Hoi An River Resort on 2018/6/18
Dear Colleen, Thank you so much for spending your precious time in giving us the great feedback and rating. We are very glad that you were so happy with your stay and really appreciate your generous comments regarding our sparkling clean hotel, delight restaurant with breakfast each morning and lovely staffs. Thank you again, and we will be anxiously looking forward to welcoming you again at Silk Sense Resort soon. Sincerely yours, Tran Thai Do

10/10 Excellent

yangbong, seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was no inconvenience to use hotel.
The hotel facilities and service satisfaction were the best.
Stayed 3 nights in May 2018
Response from General Manager at Silk Sense Hoi An River Resort on 2018/6/8
Dear Yangbong, Thank you so much for taking your precious time in giving us a great feedback and rating. I am glad that you enjoyed your Silk Sense experience. We would like to thank you for giving Silk Sense Family this opportunity to serve you. You are right that it would be better to have people who speak Korean for Koreans, we have had few and actually look for more to service our Korean Guests better. Thank you again, we look forward to welcoming you at Silk Sense Hoi An River Resort soon. Sincerely yours, Tran Thai Do

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful eco resort !!! The pool was incredible and the staff were outstanding The food was great. The only concern was the bed was very hard. I would have no reservations recommending this resort.
Stayed 3 nights in May 2018
Response from General Manager at Silk Sense Hoi An River Resort on 2018/6/4
Dear our Valuable Guest, Thank you so much for taking your precious time in giving us a great feedback and rating. I am glad that you enjoyed your Silk Sense experience. We would like to thank you for giving Silk Sense Family this opportunity to serve you, and we look forward to serving you at Silk Sense Hoi An River Resort again soon. Sincerely yours, Tran Thai Do

4/10 Poor

Verified traveler

Disliked: Staff & service
Good location
Location was good, staffs were rather friendly and smiley, but dinner choice was poor, and logics of 'promotion' both for taxi fare and spa treatment seemed us unfair, which disturbed us much. Concretely, one car fare should be the same either for 1 person or 3 persons, not per person. The manager tried to convince us that he could suggest a 'special discount = 1 person free', but the basic fare counted by person was not fair. Then the itinerary which he explained us was not respected, either initially lied or not respected by their employee. It was a real bad memory and pity.
Stayed 3 nights in May 2018
Response from General Manager at Silk Sense Hoi An River Resort on 2018/6/5
Dear our valuable guest, Thank you so much for spending your precious time in giving us the great detailed feedback and rating. We would like to thank you for giving us the opportunity to serve you and really appreciate your generous comments regarding our good location; friendly and smiley staffs. On behalf of the resort, I extend our sincerest apologies for the bad experience you had. I understand the feeling you suffered and surely I would definitely address these issues earnestly in order to ensure the highest service standards at all time to our valuable guests. I’m grateful that you brought this issue to my attention. Silk Sense Family and I do hope to serve you again. I personally ensure that our service will meet your expectation next time. Sincerely yours, Tran Thai Do

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in May 2018
Response from General Manager at Silk Sense Hoi An River Resort on 2018/5/23
Dear our Valuable Guest, Thank you so much for your rating. Silk Sense Family and I look forward to welcoming you back to Silk Sense Hoi An River Resort again soon. Sincerely yours, Tran Thai Do

10/10 Excellent

Bob, South Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort with sizable pool
It was kind of new and clean room. Breakfast menu has been changed during our stay and they were all delicious. Easy to use shuttle to Hoi-An old town.
Stayed 3 nights in May 2018
Response from General Manager at Silk Sense Hoi An River Resort on 2018/5/23
Dear Bob, Thank you so much for taking your precious time in giving us a great detailed review and rating your overall holistic experience staying at Silk Sense Resort. We would like to thank you for giving Silk Sense Family the opportunity to serve you, and really appreciate your generous comments regarding our new and clean room, free shuttle bus, diversity and delicious breakfast. This will certainly serve as a great inspiration to motivate all of us to continuously deliver our exceptional services. Thank you again, Silk Sense Family and I look forward to serving you at Silk Sense Hoi An River Resort again soon. Sincerely yours, Tran Thai Do

10/10 Excellent

Sally, Adelaide, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Resort out of Hoi An
This brand new resort is stunning. Great pool, settings and rooms. Right on the river! Only thing is it’s about a 10-15 minute drive out of town. They have a shuttle and taxis are only USD $5. We also rode bikes in one day. This didn’t bother us at all as Hoi An isn’t all about the Ancient town. The bikes were great to ride through the rice patties and see Tre Qua gardens. Good gym and brekky is delicious! We booked a deluxe room but the king bed was 2 single beds pushed together but horizontally! We asked to change and were upgraded to a garden villa! Definitely book the villas!!
Stayed 4 nights in Apr 2018
Response from General Manager at Silk Sense Hoi An River Resort on 2018/4/17
Dear Sally, Thank you so much for taking your precious time in giving us a great feedback of your overall holistic experience and rating. I am glad that you enjoyed your Silk Sense experience. We would like to thank you for giving Silk Sense Family this opportunity to contribute a memorable moment during your stay, and really appreciate your generous comments regarding our room, good gym, and great sea-salt infinity pool. This will certainly serve as a great inspiration to motivate all of us to continuously deliver our exceptional services. Thank you very much for your highly recommendation with booking the Villas, Silk Sense Family and I also look forward to welcoming you back to Silk Sense Hoi An River Resort again soon. Sincerely yours, Tran Thai Do

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort
Lovely resort and attentive staff A little out of town but free shuttle every 2 hours is great
Response from General Manager at Silk Sense Hoi An River Resort on 2019/1/17
Dear Glen, Thank you so much for taking your precious time in giving us a great feedback and rating. I am glad that you enjoyed your Silk Sense experience. We would like to thank you for giving Silk Sense Family this opportunity to serve you, and really appreciate your generous comments regarding our lovely Resort and attentive staffs. This will certainly serve as a great inspiration to motivate all of us to continuously deliver our exceptional services. Thank you again, Silk Sense Family and I look forward to serving you at Silk Sense Hoi An River Resort again soon. Sincerely yours, Tran Thai Do