My partner and I stayed here twice within a week; the first was two nights, arriving 22/02/18, the second for one night, 01/03/18. Both stays were excellent. Everything from the staff, the hotel itself, the location and breakfast buffet was perfect.
Both times we had a beautiful ocean view room, overlooking the swimming pool.
We enjoyed very much the EXTENSIVE breakfast buffet, being able to sample many breakfast items we in North America would not be familiar with. Excellent!
The staff went above and beyond our expectations to make our stay superb. Everyone recognized us on our return and treated us like returning friends. The front desk staff, from Miss Phuong, Miss Thoa, Mr Khanh and Mr Tuan Anh were professional, kind and keen to help us with anything we needed. The staff in the breakfast room were very polite and efficient; of particular note was Miss Minh Thao, who was very sweet and made sure our coffee cups were always full. The young woman playing the traditional stringed musical instrument was a very nice surprise. Thank you everyone!
The hotel was VERY busy with Korean bus tours, so perhaps that is why we, being independent travellers, received much attention; perhaps why the Skybar, with it's spectacular ocean and city view, and the pool areas were fairly quiet (although the pool, being unheated, was fairly cold).
Overall we had a most impressive stay and we would both HIGHLY recommend the Royal Lotus to others.