Outdoor pool, sun loungers

Reviews of Royal Lotus Hotel Danang

4 out of 5
Royal Lotus Hotel Danang
120A Nguyen Van Thoai, Da Nang

Reviews

8.8

Excellent

Rating 10 - Excellent. 132 out of 271 reviews" "
Rating 8 - Good. 110 out of 271 reviews" "
Rating 6 - Okay. 20 out of 271 reviews" "
Rating 4 - Poor. 6 out of 271 reviews" "
Rating 2 - Terrible. 3 out of 271 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kaori

Stayed 1 night in Sep 2023
Response from Trang Nguyen - Reservation Agent on 2023/9/22
Dear Valued Guest,Thank you very much for choosing our hotel and rewarding us with an awesome review.It is so pleasing to know that you enjoyed all aspects here and had great memories with us. Our team works very hard to deliver exceptional service for our guests, and it is always heart-warming to be recognized for all our efforts.We do hope that we will have the opportunity in welcoming you back again in the near future.Best regards,Royal Lotus Hotel Danang.

10/10 Excellent

Timothy William

Stayed 20 nights in Aug 2023
Response from Trang Nguyen - Reservation Agent on 2023/9/22
Dear Valued Guest,Thank you very much for choosing our hotel and rewarding us with an awesome review.It is so pleasing to know that you enjoyed all aspects here and had great memories with us. Our team works very hard to deliver exceptional service for our guests, and it is always heart-warming to be recognized for all our efforts.We do hope that we will have the opportunity in welcoming you back again in the near future.Best regards, Royal Lotus Hotel Danang.

8/10 Good

Nadene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area was great size, room was overlooking water and big size with comfortable bed and clean bathroom facilities. Breakfast buffet had a good selection. Would stay here again.
Stayed 2 nights in May 2023
Response from Ann on 2023/5/22
Dear Nadene,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our facilities & services.We look forward to seeing you on your next trip to Royal Lotus Hotel Danang!Best Regards,Ann, Ecommerce Manager

2/10 Terrible

seunghee

Stayed 1 night in Apr 2023
Response from Royal Lotus Team on 2023/5/11
Dear Seunghee,Warmest greetings from Royal Lotus Hotel Danang.It is a pleasure to hear from you and we wish to thank for the effort taken to leave a review. We sincerely hope you would understand that we value your input and highly appreciate your feedback. We are sorry to learn that your experience during your day visit to our hotel was not as expected. Such a review like yours motivates us every day to keep working on the service quality, in order to provide the customers with better services in the future. Wish you all the best in your life. Best regards,

10/10 Excellent

SANGDEOK

Stayed 3 nights in Mar 2023
Response from Tinh Ly Nguyen Thi/ Ms. on 2023/3/14
Dear Sangdeok,Thank you for your feedback!I hope we will see you again in next time.Have a nice day!Royal Lotus Hotel Danang Team

10/10 Excellent

Mariela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price and location
Stayed 3 nights in Mar 2020
Response from Royal Lotus Hotel Danang on 2020/3/10
Thank you so much for your feedback. We are looking forward to having the opportunity to welcoming you back with us in the near future

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, very helpful, clean, easy location
Stayed 2 nights in Mar 2020
Response from Royal Lotus Hotel Danang on 2020/3/10
Thank you so much for your feedback. We are looking forward to having the opportunity to welcome you back with us in the near future

6/10 Okay

Verified traveler

Stayed 2 nights in Jun 2019
Response from Ms Tra My on 2019/7/8
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Stayed 3 nights in May 2019
Response from epc-phamhoanganh on 2019/5/6
Dear Sir/Madam, Warmest greeting from Royal Lotus Hotel Da Nang! Thank you for your good reviews. We would like to welcome you come back soon. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from epc-phamhoanganh on 2019/4/5
Dear Sir/Madam, Greetings from Royal Lotus Hotel Da Nang! Thanks for your good review. We would like to welcome you come back. Best regards,

8/10 Good

patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great brerakfast
Stayed 6 nights in Feb 2019
Response from epc-phamhoanganh on 2019/2/18
Dear Sir/madam, Greetings from Royal Lotus Hotel Da Nang! Thank you for your good review. We would like to welcome you come back. Best regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our recent stay at the Royal Lotus Hotel Danang. Friendly staff, lovely room and beautiful food. We will definitely stay at the Royal Lotus when we return to Danang.
Stayed 1 night in Feb 2019
Response from epc-phamhoanganh on 2019/2/18
Dear Sir/madam, Greetings from Royal Lotus Hotel Da Nang! Thank you for your good review. We would like to welcome you come back. Best regards,

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
We were at this hotel during Tet, pool closed at 4pm, short staffed due to holidays, and the town was basically closed Think this hotel is suited more to families than couples, shame we didn't get to experience more, thinking it was just bad timing on our part.
Stayed 5 nights in Feb 2019
Response from epc-phamhoanganh on 2019/4/1
Dear Sir/Madam, Greetings from Royal Lotus Hotel Da Nang! Thanks for your good review. We would like to welcome you come back soon. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and service. The staffs go above and beyond to help the guests about to go around the city, restaurant and tours.
Stayed 2 nights in Jan 2019
Response from Hai Nguyen on 2019/1/8
Xin chao, Warmest greeting from Royal Lotus Hotel Danang's team !!! Thank you for staying with us during your holiday and taking your precious time to share with us your experience on our hotel on Expedia !!! We are delighted that you enjoyed your trip with us. Thank you very much for your visit and for recommending our hotel to colleagues and friends of yours. We are looking forward to welcoming you back soon. Warm regards,

10/10 Excellent

ka ka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Hai Nguyen on 2019/1/7
Xin chao, Warmest greeting from Royal Lotus Hotel Danang's team !!! Thanks for staying with us. We appreciate your feedback We are looking forward to welcoming you back soon. Warm regards,

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful. The breakfast is amazing! Kim at front desk is SUPER helpful and helped us plan our day of adventures. The hotel is also a very short walk to the beach! The spa at the hotel is also worth visiting!
Stayed 2 nights in Nov 2018
Response from Hai Nguyen on 2018/11/27
Xin chao, Warmest greeting from Royal Lotus Hotel Danang's team !!! Thank you for staying with us during your holiday and taking your precious time to share with us your experience on our hotel on Expedia !!! We are delighted that you enjoyed your trip with us. Thank you very much for your visit and for recommending our hotel to colleagues and friends of yours. We are looking forward to welcoming you back soon. Warm regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Hai Nguyen on 2018/11/18
Xin chao, Warmest greeting from Royal Lotus Hotel Danang's team !!! Thank you for staying with us during your holiday and taking your precious time to share with us your experience on our hotel on Expedia !!! We are delighted that you enjoyed your trip with us. Thank you very much for your visit and for recommending our hotel to colleagues and friends of yours. We are looking forward to welcoming you back soon. Warm regards,

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2018
Response from Hai Nguyen on 2018/10/13
Xin chao, Warmest greeting from Royal Lotus Hotel Danang's team !!! Thank you for staying with us during your holiday and taking your precious time to share with us your experience on our hotel on Expedia !!! We are delighted that you enjoyed your trip with us. Thank you very much for your visit and for recommending our hotel to colleagues and friends of yours. We are looking forward to welcoming you back soon. Warm regards,

10/10 Excellent

Shir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Hai Nguyen on 2018/10/4
Xin chao, Warmest greeting from Royal Lotus Hotel Danang's team !!! Thank you for staying with us during your holiday and taking your precious time to share with us your experience on our hotel on Expedia !!! We are delighted that you enjoyed your trip with us. Thank you very much for your visit and for recommending our hotel to colleagues and friends of yours. We are looking forward to welcoming you back soon. Warm regards,

8/10 Good

Jason, Hong Kong

Liked: Cleanliness, staff & service, room comfort
Great value hotel
This hotel is about 5mins walk from the beach, nothing much around the hotel except a few coffee bar and seafood restaurants. The hotel/room is clean and the buffet breakfast has a large selection of food. Given its price, i would rate this hotel a 4/5.
Stayed 3 nights in Aug 2018
Response from Hai Nguyen on 2018/9/12
Xin chao, Warmest greeting from Royal Lotus Hotel Danang's team !!! Thank you for staying with us during your holiday and taking your precious time to share with us your experience on our hotel on Expedia !!! We are delighted that you enjoyed your trip with us. Thank you very much for your visit and for recommending our hotel to colleagues and friends of yours. We are looking forward to welcoming you back soon. Warm regards,

10/10 Excellent

Eun Hee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very kind and good welcoming for us. Thank you so much
Stayed 1 night in Aug 2018
Response from Hai Nguyen on 2018/9/1
Xin chao, Warmest greeting from Royal Lotus Hotel Danang's team !!! Thank you for staying with us during your holiday and taking your precious time to share with us your experience on our hotel on Expedia !!! We are delighted that you enjoyed your trip with us. Thank you very much for your visit and for recommending our hotel to colleagues and friends of yours. We are looking forward to welcoming you back soon. Warm regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with very attentive and polite service ! My family enjoyed swimming in the roof top bar and enjoyed our afternoon tea here with spectacular views ! Breakfast was delicious, offered a wide range of international food! Yum! Will definitely stay here if I go back to Hoi An
Stayed 2 nights in Aug 2018
Response from Hai Nguyen on 2018/8/18
Xin chao, Warmest greeting from Royal Lotus Hotel Danang's team !!! Thank you for staying with us during your holiday and taking your precious time to share with us your experience on our hotel on Expedia !!! We are delighted that you enjoyed your trip with us. Thank you very much for your visit and for recommending our hotel to colleagues and friends of yours. We are looking forward to welcoming you back soon. Warm regards,

8/10 Good

Haianh, United Kingdom

Liked: Cleanliness, staff & service, room comfort
The staff very good and helpful.
Nice hotel, close to the beach staff very helpful.
Stayed 3 nights in Aug 2018
Response from Hai Nguyen on 2018/8/8
Xin chao, Warmest greeting from Royal Lotus Hotel Danang's team !!! Thank you for staying with us during your holiday and taking your precious time to share with us your experience on our hotel on Expedia !!! We are delighted that you enjoyed your trip with us. Thank you very much for your visit and for recommending our hotel to colleagues and friends of yours. We are looking forward to welcoming you back soon. Warm regards,

10/10 Excellent

Christina, Washington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Staff and Close to beach
The staff here are all so nice and friendly!! They are all so helpful. The location is pretty good as well. It is close to the beach and convenience stores! The pool is pretty nice too and there is a pool bar. They serve fresh juices with are actually made of real fruit! The rooms are clean and neat. The beds are comfy. Just maybe changing the “sitting area/lobby” on the room floors would make it better. And leaving the lights on!! And it would be better having some more key cards. I would definitely come here again!
Stayed 5 nights in Jun 2018
Response from Hai Nguyen on 2018/7/9
Xin chao, Warmest greeting from Royal Lotus Hotel Danang's team !!! Thank you for staying with us during your holiday and taking your precious time to share with us your experience on our hotel on Expedia !!! We are delighted that you enjoyed your trip with us and were pampered by our staffs and we are very pleased to read that your stay at Royal Lotus Hotel Danang Thank you very much for your visit and for recommending our hotel to colleagues and friends of yours. We are looking forward to welcoming you back soon. Warm regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2018

10/10 Excellent

Leland, North Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liked it so much we came back!
My partner and I stayed here twice within a week; the first was two nights, arriving 22/02/18, the second for one night, 01/03/18. Both stays were excellent. Everything from the staff, the hotel itself, the location and breakfast buffet was perfect. Both times we had a beautiful ocean view room, overlooking the swimming pool. We enjoyed very much the EXTENSIVE breakfast buffet, being able to sample many breakfast items we in North America would not be familiar with. Excellent! The staff went above and beyond our expectations to make our stay superb. Everyone recognized us on our return and treated us like returning friends. The front desk staff, from Miss Phuong, Miss Thoa, Mr Khanh and Mr Tuan Anh were professional, kind and keen to help us with anything we needed. The staff in the breakfast room were very polite and efficient; of particular note was Miss Minh Thao, who was very sweet and made sure our coffee cups were always full. The young woman playing the traditional stringed musical instrument was a very nice surprise. Thank you everyone! The hotel was VERY busy with Korean bus tours, so perhaps that is why we, being independent travellers, received much attention; perhaps why the Skybar, with it's spectacular ocean and city view, and the pool areas were fairly quiet (although the pool, being unheated, was fairly cold). Overall we had a most impressive stay and we would both HIGHLY recommend the Royal Lotus to others.
Stayed 2 nights in Feb 2018
Response from Nghia Le on 2018/3/22
Xin chao Northvanner, Warmest greeting from Royal Lotus Hotel Danang's team !!! Thank you for staying with us during your holiday and taking your precious time to share with us your experience on our hotel on Expedia !!! We are delighted that you enjoyed your trip with us and were pampered by our staffs and we are very pleased to read that your stay at Royal Lotus Hotel Danang exceeded your expectations and your felt being well looked after by our team and excited with our hotel structure design. I will certainly forward your message for the remarkable service to our staffs who will be very pleased to hear that their efforts are recognized as Khánh , Thoa, Phượng , Tuấn Anh from Front Desk and Minh Thao from the Restaurant This will definitely motivate them to continue their attention to guests and details in our services. Thank you very much for your visit and for recommending our hotel to colleagues and friends of yours. We are looking forward to welcoming you back soon. Warm regards, Nghia Le Executive Assistant Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from Hai Nguyen on 2018/3/22
Thank you for staying with us during your holiday and taking your precious time to share with us your experience on our hotel on Expedia We are delighted that you enjoyed your trip with us and were pampered by our staffs and we are very pleased to read that your stay at Royal Lotus Hotel Danang exceeded your expectations and your felt being well looked after by our team We are looking forward to welcoming you back soon.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for Family Bonding
Amazing place. Totally exceeded our expectations. Had our first family trip since me and my brother got married and moved out of the house. Brought our mother along together with the kids, and they had fun. The kids loved it and wanted to come back again for holiday:)
Stayed 4 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017

8/10 Good

room 810, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to the beach.
Stayed over 9 different hotels during the 3 weeks in Vietnam. Royal lotus is clean and staff are pleasant to deal with. However guests seems to be going out of hotels instead of using hotel amenities. Don't get us wrong as hotel is clean and room is decent. But when looking next door to other hotels and the swimming pools and bars are busy with people. We extending 2 more nights and moved to risemount next door and it was a different vibe and seem to enjoy it more. Overall what we learnt from all hotels we have stayed at that there will be pros and cons regardless of hotel. But as long as you find things to enjoy it's the main point of the holiday. Writing this review and currently in Japan majority will complain about room size but it's the norm over here.
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The hotel really made my 50th birthday celebration very special. The staff were amazing. The hotel was very modern and room 1005 was huge.
Stayed 6 nights in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Not suitable for business stay. There is no iron in the hotel even you call the counter.
Stayed 2 nights in May 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful view
very nice 4 star hotel and friendly staff. Close to the beach. Amazing view.

6/10 Okay

Elaine, Falls Church, VA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
not ideal for solo traveler
The hotel is new and well-equipted, yet i don't recommend it to solo traveler. When i was at the front door with my 2 luggages, the employee who was at the door saw me; we quickly exchanged a gaze and he instantly looked away. I know they were busy with group travelers, but leaving me alone with my bulky belongings and not asking anything is unprofessional. There were 3 receptionist that night, 1 was busy, yet the other 2 seemed avoiding my eyes until i told them i want to check into my room... Overall i don't have any other issue; my room was nice and clean, the breakfast was good, but next time when i go to Da Nang, i might pick another hotel since i didn't feel welcomed here.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little things make a difference
The hotel has a lot of potential, it is modern, clean and lovely staff but it is positioned on an enormous coastal building site at the moment. We counted endless tower block hotels going up. This one 2 blocks from the sea and a nice walk for watching fishermen in their huge coricle style boats, but nothing else close by of interest. The pool, our main reason for choosing it, was closed, for building work and we had no warning having booked a long time ago. We were tired and once clean and cool we decided not to go out for dinner as it entailed a sticky walk again. We had an appalling meal in the hotel with steamed chicken so tough I could not chew through it and cold rice and would have faired much better in a street cafe or one of the many live seafood restaurants along the shore. We were accompanied by two lovely singers but we felt very awkward as we were the only people eating! The coffee at breakfast was cold, and a lot of the amazing choice of food had been there ages and was dried out, it was only 9 am. The Vietnamese food was better than the more European things. Our room had a partition door to the one next door and we could hear every conversation, even the person at the end of the phone when our neighbour was talking! They went to bed at a reasonable time so we were able to sleep but they were talking loudly again by 6 am. We discussed these things with the duty manager who gave us a free personal car to the door of our next hotel in Hoi An in recompense.

8/10 Good

Chuong Hien

Liked: Cleanliness, staff & service, property conditions & facilities
Need to improve on noise isolation between rooms.

8/10 Good

Howard, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with excellent staff and 5 minute walk to My Khe beach. Close to lots of seafood. The breakfast is really good and staff go out of their way to try to accommodate. Would definitely stay here again. Scooter rental coast about $100k dong per day but you can scoot over to Marble Mountain in 10 minutes

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best stay in DaNang
A very lovely stay, breakfast was wonderful. staff was polite and nice

10/10 Excellent

Min shi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay in Royal Lotus!
Everything about the Royal Lotus Hotel was absolutely great. Starting from the amazing and indefinite choice of the breakfast buffet and tasty food in their restaurant, to the excellent room service and house-keeping, cute little Kids Club, great swimming pool, and very cozy SKY BAR with live music. And the most appreciated from our side was the customer service and understanding of the hotel's Duty Manager when our daughter got high fever. The hotel is perfect, you just have to choose the right season (from Mar - Oct) to visit Danang and enjoy your stay to the fullest.

8/10 Good

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Danang
Overall -- good value; a lot of Chinese tourists though.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderfully hotel.
The staff was so nice , always smiling and ready to help for anything...We will come back here absolutely !!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superior service
Service was superior. Staffs will arrange the taxi for you and let the taxi driver knows where you're going to avoid any misunderstanding. Staffs were really helpful.

10/10 Excellent

Rich, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit Da Nang before it gets too busy.

8/10 Good

Ying Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New, nice modern design and cozy hotel
A newness hotel at DaNang, nice modern design and cozy. Staff are green, but they eager to help and speak English well. Overall my friend and I had a great time to stay there. Good valid for money!

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean well presented
Very nice experience

8/10 Good

Racquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort