Outdoor pool, open 6:00 AM to 9:00 PM, pool umbrellas, sun loungers
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Reviews of Grand Mercure Danang

5 out of 5
Grand Mercure Danang
Lot A1 Zone of the Villas, Green Island, Hoa Cuong Bac Hai Chau District, Da Nang

Reviews

8.8

Excellent

Rating 10 - Excellent. 140 out of 261 reviews" "
Rating 8 - Good. 81 out of 261 reviews" "
Rating 6 - Okay. 29 out of 261 reviews" "
Rating 4 - Poor. 3 out of 261 reviews" "
Rating 2 - Terrible. 8 out of 261 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members are very friendly, helpful and professional. Will definitely come back and stay there.
Stayed 5 nights in Mar 2024

10/10 Excellent

Jhanvi

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic rooms and excellent views of the river. We particularly enjoyed the buffet breakfasts. Will definitely be staying here again.
Stayed 4 nights in Sep 2023
Response from Grand Mercure Danang on 2023/9/25
Xin chào JhanviThank you for taking time to drop us a review I am happy to learn you were generally satisfied with your stay . Your feedback serves as great motivation for us all.The team and I appreciate your feedback and we all look forward to your return in the near futureSincerely,Le Kim Do (Mr.)Guest Relation Officer

10/10 Excellent

Cang

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good to stay there.
Stayed 7 nights in Jun 2023

10/10 Excellent

Cang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2023

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good value and bang for your bucks

10/10 Excellent

Kenneth Cheng Guan

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff are hospitable, helpful & proactive in service.
Stayed 6 nights in Oct 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well run hotel. Only issue is we had to take a taxi everywhere because it is not an easy walk to anything.
Stayed 3 nights in Feb 2020
Response from Thao Tran on 2020/2/24
Dear Valued guest, Thank you for taking the time to share us your comment regarding to your recent stay with us. I extremely thanks and value your kind feedback regarding our hotel location which is hotel's weakness and unfortunate we can't do anything to change that. However, at Grand Mercure Danang, we strive to provide a superior service experience for every customer therefore we supply shuttle bus service which is complimentary for all in-house guests from 08:00-18:00 (every 2 hour). Hopefully, we will have a chance welcome you back to our hotel in near future. Grand regards, Tran Thi Minh Thao (Ms.) Assistant Guest Experience Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay. Good breakfast and excellent staff
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location & friendly staff , Breakfast was good !
Stayed 2 nights in Dec 2019

10/10 Excellent

Robert, Ft Lauderdale

Liked: Staff & service, amenities, property conditions & facilities
Excellent property!! Room was beautiful with a great river view of the Dragon Bridge! Highly recommend you upgrade your room to include higher floor river view room including the Privilege Lounge! Well worth the extra cost! Staff was phenomenal! Truly a superior hotel at a very reasonable cost!
Stayed 2 nights in Dec 2019
Response from Thao Tran on 2019/12/17
Dear Mr. Robert, We are truly heartened to receive your generous review of Grand Mercure Danang We are very happy to hear that you appreciated all our services. We all look forward to being of service to you again when your travels bring you back to Da Nang city. Sincerely, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.................................................................................
Stayed 2 nights in Oct 2019
Response from Thao Tran on 2019/11/11
Dear Mr./Ms. Orbitz, Thank you for taking time to share your experience at Grand Mercure Danang. We are so happy to know that you overall have enjoyed stay with us Hopefully, we will have a chance to welcome you back with another pleasant one. Grand regards, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay!
Helpful staff and very comfortable beds! Food in the restaurant was wonderful and I will definitely stay here again.
Stayed 1 night in Oct 2019
Response from Thao Tran on 2019/10/24
Dear Mr. Christopher, Thank you so much for sharing us your experience at Grand Mercure Danang. It’s so great to receive such a wonderful review like yours. Your kindly words will be our team motivation to keep up their standard. Once again, thank you for your feedback and we are looking forward to welcoming you back soon. Grand regards, Tran Thi Minh Thao(Ms.) Acting Assistant Guest Experience Manager

8/10 Good

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel. The location is secluded and quiet.
Stayed 4 nights in Oct 2019
Response from Thao Tran on 2019/10/13
Dear Mr. Matthew, We happy to hear that you had enjoyed stay here and everything had met your expectation. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again and we are looking forward to welcome you back to our little island. Sincerely, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

2/10 Terrible

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
a disappointing stay at this hotel
Disappointing stay really. Unfortunately, the check in experience set the tone for the stay at this hotel. Because I didn’t want to upgrade to have breakfast at the hotel, the staff just seemed to look down her nose at me. Location of the hotel is not great ... room facilities not great either ... overall, very disappointed by my experience and will certainly not be staying here again
Stayed 4 nights in Sep 2019
Response from Thao Tran on 2019/10/8
Dear Values Guest, Thank you for your recent stay and for taking time to leave a review of our hotel. I would like to express my sincerest apologies about your unpleasant stay with us. While I wish you have a better experience, your value feedback is what we need to learn and improve our service. Please rest assured that we are taking the appropriate measures to address the problem and do the necessary step to prevent future occurrence. I would very appreciated if you could share us more detail to deeply investigating with your name and your stay period. I am looking forward to hearing back from you soon. Once again, thank you for your sharing and I hope you can give us a chance to welcome you back to redeem our service in the near future. Grand regards, Tran Thi Minh Thao Acting Assistant Guest Experience Manager

8/10 Good

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Thao Tran on 2019/9/28
Dear Mr. Richard, Thank you so much for your review and we happy to hear that you had enjoyed stay here and everything had met your expectation. We look forward to welcoming you back to Grand Mercure Danang in the future. Sincerely, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

10/10 Excellent

ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Thao Tran on 2019/7/23
Dear Mr. Ramon, Thank you so much for your wonderful review Hopefully, we will have a chance to welcome you back to our little island Grand regards, Tran Thi Minh Thao(Ms.) Acting Assistant Guest Experience Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from Minh Thao Tran on 2019/7/7
Dear Valued Guest, Thank you very much for your kind review regarding your stay at Grand Mercure Da Nang. I am delighted to hear that you had an enjoyable stay at the hotel. Looking forward to welcoming you back to our little island Grand regards, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

8/10 Good

Verified traveler

Breakfast was abundant
Stayed 4 nights in Jun 2019
Response from Minh Thao Tran on 2019/7/4
Thank you for taking time to tell us how much you enjoy with us Hopefully we will have a chance to welcome you back with better experience. Grand regards, Tran Thi Minn Thao (Ms.) Acting Assistant Guest Experience Manager

10/10 Excellent

R J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A big hotel in an impressive location!
This is a major hotel which dominates the Danang skyline. My room on floor ten had a magnificent view down the Han River. The hotel is a bit removed from the city centre, but offers a shuttle bus service at 2 hour intervals. And taxis are inexpensive.
Stayed 2 nights in May 2019
Response from Minh Thao Tran on 2019/5/31
Dear Mr./Ms. RJ, Thank you for taking the time to share your experience about your stay at Grand Mercure Danang. We hope to have an opportunity to welcome you back to our hotel again soon! Grand regards, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

10/10 Excellent

Song chuah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Minh Thao (Ms.) on 2019/5/8
Dear Valued Guest, Thank you so much for taking time to share your experience with us. Hopefully, we will have a chance to welcome you back our hotel soon. Grand regards, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay the restaurant, bar, staff were all excellent.
Stayed 13 nights in Mar 2019
Response from Tran Thi Minh Thao on 2019/4/30
Thank you so much for taking time to share your experience with us We are glad to hear that you had a wonderful stay Hopefully, we will have a chance to welcome you back our hotel soon Minh Thao (Ms)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Tran Thi Minh Thao on 2019/5/3
Thank you for sharing you experience at Grand Mercure Danang Hopefully we will have a chance to welcome you back in the near future. Sincerely, Minh Thao (Ms.)

10/10 Excellent

Soumodeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Tran Thi Minh Thao on 2019/5/3
Thank you for sharing you experience at Grand Mercure Danang Hopefully we will have a chance to welcome you back in the near future. Sincerely, Minh Thao (Ms.)

10/10 Excellent

DONGEON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Tran Thi Minh Thao (Ms.) on 2019/3/27
Thank you for taking the time to share us about your experience at the Grand Mercure Danang. We hope to have an opportunity to welcome you back to our hotel again soon!

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the swimming pool is too small, and next to a road, which so many bikes passed by. lack of privacy . Staff are very nice, hotel room is clean.
Stayed 2 nights in Mar 2019
Response from Minh Thao on 2019/3/15
Dear Mr. William, Thank you for taking the time to tell us about your experience at the Grand Mercure Danang. While I wish you had a better experience with our pool, I am very appreciated for your compliments to our staffs and hotel room. Hopefully, you will still give us the opportunity to welcome you back in the near future. With grand regards, Tran Thi Minh Thao (Ms.) Guest Relation Supervisor

10/10 Excellent

Charanjit, Livermore CA USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from Tam Vo on 2019/1/14
Dear Charanjit, Thank you for taking the time to share this wonderful review of your recent stay at Grand Mercure Da Nang. We hope to have an opportunity to welcome you back to our hotel again soon! Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic stay for two nights in a Deluxe Suite, we would highly recommend it. We will return again this year.
Stayed 2 nights in Dec 2018
Response from Tam Vo on 2019/1/14
Dear valued guest, Thank you very much for your kind review. The entire team is glad to hear that you enjoyed your stay with us and we are all looking forward to having you back with us soon. All the best wishes from Grand Mercure Da Nang. Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a bit far from down town and not walk to ,but staff very helpfull so they can call taxi for you
Stayed 1 night in Jan 2019
Response from Tam Vo on 2019/1/14
Dear valued guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Danang. Thank you for your recognition to our staffs efforts to our service. Thank you so much and we are looking forward to hearing from you. All the best wishes from Grand Mercure Da Nang Regards,

8/10 Good

Nattapol

Liked: Cleanliness, room comfort
Staff is ok but some points have to be taken care
I came here with family. I reserved two rooms. The staffs were nice and really eager to help. At first morning, I order the room service for breakfast. It was really confused. I ordered 2 sets of American breakfast but it came with difference in each. I got one cup of coffee. Comparing with other hotel, they serve me one jar of coffee with a cup. I can drink coffee at least 2-3 cups. They were also not in a good look.
Stayed 1 night in Dec 2018
Response from Tam Vo on 2019/1/14
Dear Nattapol, Thank you for taking the time to tell us about your experience at the Grand Mercure Danang. Thank you for your recognition to our staffs efforts to our service. Regarding you mentioned about breakfast service, thank you so much for your feedback, I've discussed with related department to make the change and improve our service. Hopefully, we will have have a chance welcome you back to our hotel in near future. Regards,

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Laundry service not available very early and start next day at 7am. Disappointed with my shirt which i got back instead of 6am i told them , only 7.55am . Order room service for breakfast, came without pepper. Then, realised without coffee. Receptiin stagf poor in situation handling iver my shirt laundry. Kept repeating their policy, why accepted my laundry request for 6am return next day ?
Stayed 2 nights in Dec 2018
Response from Tam Vo on 2018/12/27
Dear Valued Guest, Thank you so much for taking time to share your experience regarding your stay at Grand Mercure Danang. We would like to apologize for any inconvenience caused during your recent stay. I can understand how frustrating these issues must have been for you. We truly want our guests to experience an enjoyable stay here and feedback such as yours is vital towards accomplishing that goal. It is helpful for us to see birth where we came up short and where we were excelling. We hope that we can have you in another chance to provide the experience that we strive to provide to each of our guests. All we looking forward to welcoming you back. Grand regards, Vo Hoang Phuong Tam (Ms.) Guest Experience Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Tam Vo on 2018/12/27
Dear valued guest, Thank you very much for your kind review. I am delighted to hear that you had a great stay at the hotel and were satisfied with the level of service provided by Grand Mercure Danang. Looking forward to welcoming you back to our little island. Grand regards, Vo Hoang Phuong Tam (Ms.) Guest Experience Manager

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great stay, very friendly. Tam was excellent 😃
Stayed 4 nights in Nov 2018
Response from Tam Vo on 2018/11/19
Dear Wayne, It thrills me to see that you enjoyed your time with us. Thank you once again to share your heartwarming feedback and we do look forward to welcome you back in the near future. Grand regards, Vo Hoang Phuong Tam (Ms.) Guest Experience Manager

10/10 Excellent

Canoes, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location and great view. The service was excellent and the staff go out of their way to help you and make you happy and comfortable.
Stayed 2 nights in Nov 2018
Response from Tam Vo on 2018/11/19
Dear Canoes, Thank you very much for your kind review regarding your stay at Grand Mercure Da Nang. I am delighted to hear that you had a great stay at the hotel. Looking forward to welcoming you back to our little island. Grand regards, Vo Hoang Phuong Tam (Ms.) Guest Experience Manager

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Isolated
It is a modern and comfortable hotel with a great view of the river. Unfortunately, set on a small island, it is far from convenient to walk and there are few immediate sights nesrby. There is a shuttle service from the hotel every two hours during the day. Isolated, the hotel charges premium rate for a breakfast. Little choice, as there are few if any restaurants nearby. There is building work in front of the hotel.
Stayed 1 night in Nov 2018
Response from Tam Vo on 2018/11/19
Dear Brian, Thank you so much for your review. I am glad to read that you a comfortable stay with us. Thank you so much again for choosing Grand Mercure Da Nang and I look forward to hearing back from you. Grand regards, Vo Hoang Phuong Tam (Ms.) Guest Experience Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views
A very nice hotel just outside the city, great views of city and mountains. Room was a reasonable size and comfortable. The staff were excellent, courteous and very helpful, special mention to Viet who went out of his way to make sure our stay was enjoyable. Great variety for breakfast and several restaurants in hotel with a great dishes all well presented and delicious. Free Shuttle bus every 2 hrs to market and tourist spots in city. I would recommend this hotel for a relaxing time in DaNang
Stayed 4 nights in Oct 2018
Response from Tam Vo on 2018/10/21
Dear Valued Guest, We glad to read that our hotel had met your expectation and able to give you a comfortable stay. Thank you once again to share your heartwarming feedback and we do look forward to welcome you back in the near future. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
Nice but...
Friendly staff, nice decor, and a short cab ride to airport & tons of great places in the city. Unfortunately a cold shower on the morning of our departure left a lasting impression.
Stayed 1 night in Aug 2018
Response from Tam Vo on 2018/9/12
Dear Mr. David, Thank you for taking time to share your feedback regarding your stay at Grand Mercure Da Nang. we delighted to see that our staff, hotel and location as well met your expectation. Besides that, please allow me to express my sincerest apologies about shower in the room, We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very welcoming and took great care of us while we were there.
Stayed 3 nights in Aug 2018
Response from Tam Vo on 2018/9/12
Dear Valued Guest, Thank you for taking the time to share this wonderful review of your recent stay at Grand Mercure Da Nang. We hope to have an opportunity to welcome you back to our hotel again soon! Grand regards, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

8/10 Good

Lengleng, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to city
Overall good. The staff are well trained n speak English well
Stayed 2 nights in Aug 2018
Response from Tam Vo on 2018/8/28
Dear Valued Guest, Thank you so much for your wonderful review regarding your stay at Grand Mercure Danang. We looking forward to your return to our hotel. Grand Regard, Vo Hoang Phuong Tam Assisant Guest Experience Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enhancing our Holiday
Can’t fault our stay at all. Right from the check in we were made to feel like royalty. Great advice for sight seeing and no intricate detail was spared to ensure we got the most out of our visits to locations or restaurants. The Personal Driver service was fantastic and the Spa facilities were top notch. Would recommend to all.
Stayed 7 nights in Aug 2018
Response from Tam Vo on 2018/8/28
Dear Valued Guest, Warmest greeting from Grand Mercure Danang. It was a pleasure to have you stay with us during your recent vacation to Danang and we thank for your sharing the beautiful review. Hopefully, we can welcome you back in near future. Grand Regards, Vo Hoang Phuong Tam Assistant Guest Experience Manager

8/10 Good

mel, sgp

Disliked: Cleanliness, room comfort
Quite a distance from town.
Not a very restful stay.I'm.on holiday and don't want to wake up early every morning .But early in the morning I can hear the housekeeping staffs talking at the top of their lungs while walking around and cleaning up the rooms.fitness centre is decent.
Stayed 4 nights in Aug 2018
Response from Tam Vo on 2018/8/16
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Danang. I am sorry that your experience regarding the sound from our staff during cleaning time made you uncomfortable; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Grand regards, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

6/10 Okay

Verified traveler

Disliked: Room comfort
Staff and manager in breakfast are very nice. However, there was no wecome drink for me and my family like other guest after a long drive Doorman rather playing w. his phine instead open the heavy door for my 12-year old daughter while I paid the taxi. Very uncomfortable. Not going to come back.
Stayed 1 night in Aug 2018
Response from Tam Vo on 2018/8/16
Dear Valued Guest, Thank you so much for taking time to share your experience regarding your stay at Grand Mercure Da Nang. I glad to hear that our staff and management had satisfied your expectation. Besides that, I am sorry that your experience regarding the arrival time did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Grand regards, Vo Hoang Phuong Tam (Ms.) Assistant Guest Experience Manager

10/10 Excellent

Paul, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay
Staff is greatest and takes very good care of needs. Great view and comfortable room.
Stayed 5 nights in Jul 2018
Response from Tam vo on 2018/7/27
Dear Valued Guest, Warmest greeting from Grand Mercure Danang. We delighted to know that you had enjoyed your stay. Hope to see you here in near future. Grand regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Tam vo on 2018/7/27
Thank you so much for scoring 5 stars for your stay at Grand Mercure Da Nang. Hopelly, we have a chance to having you in next time Grand Regards

10/10 Excellent

Thi lan anh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Da Nang by miles!
This Hotel is has the most amazing rooms and service! We have stayed here twice and both times received access to the Privelege Lounge which has the best breakfast and most terrific service we have had anywhere in the world. Highly recommend this hotel, there is nothing better in Da Nang! We have stayed everywhere and this is the best.
Stayed 1 night in Sep 2017
Response from Ngan Tran on 2017/9/28
Xin chào Luke, Warmest greetings from Grand Mercure Danang! On behalf of Grand Mercure Danang, we thank you for your 100 score and we are truly grateful for your appreciation about the terrific service the amazing room, and the best breakfast of the hotel. Your kind words shall be shared to the entire team. To welcome you back on your next future visit in Danang City would be our great pleasure. Please do let us know at any time should we be of assistance. Grand Regards Le Tu Anh Guest Experience Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for price
Great overall stay. Pros: -Fantasic view from room and Lounge -Received a free upgrade without even knowing it -Arranged motorbike rentals for us -Priveleged lounge has amazing service and food -Clean and maintained fitness centre -Good nightly rate Cons: -Beds/pillows are not the greatest -Cleaning service walked into our room at 7:40am without knocking, and then continued to enter even after saw my husband (didn't leave until told to come back later) -Disappointed by mainfloor restaurant (1st meal-Chicken was dry, side potato came out after we had finished eating meal; 2nd meal-everything cold; very long wait time to receive food...even when only ordered salads)
Stayed 2 nights in Sep 2017
Response from Ngan Tran on 2017/9/21
Dear value guest, Thank you for taking time posting your experience regard your recent stay at Grand Mercure Danang. We really appreciated your feedback and glad to know that you had enjoyed the fantastic view and the advantage of Privilege Lounge not to mention maintained fitness center.. all in all great value for the rate. On the separate note, we are deeply apologize for your disappointment on La Rive Gauche Restaurant. Our Chef and F&B Manager has been informed for their further training and follow up all necessary steps to not have such cases repeated. Regard the cleaning service, it really confusing me as our housekeeping start working at 08:00, if I have more information about your room number, check-in and check-out day that would do great help to investigate what transpired and solve the question. Thanks again for your time and I hope to have the opportunity to welcome you back personally to Grand Mercure Danang. Sincerely

8/10 Good

Chew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY REVIEW
Generally acceptable standards. Eating outlets closed a wee bit early after which there are not much to do other than to take cab to down town
Stayed 3 nights in Jul 2017
Response from Ngan Tran on 2017/7/24
Dear Chew, Thank you so much fro taking time to share your experience regard your recent stay at the Grand Mercure Danang. Hopefully we will have a chance to welcome you back in near future for better experience Grand regards Le Tu Anh Guest Experience Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay. The hotel is a bit off the beaten path though.