Thank you so much for your review of our hotel. We trust you had a comfortable stay with us. We love to hear such terrific guest feedback, We are so happy to know how much you enjoyed your stay experience, especially the service we delivered. Our property and passionate colleagues are working hard everyday to earn guests’ praises like yours and we will share your kind words to them. Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lovely city.

Dear Ms Thao, Thank you for taking the time to share this feedback with us about your recent stay. We are saddened to read that your overall experience was less than satisfactory as this is certainly not the feedback we are known to receive. We would be delighted to discuss your concerns further, as well as have the opportunity to regain your loyalty. We do hope that this experience will not deter you from staying with us again in the future and we look forward to speaking with you soon. Kind Regards, Hotel Manager.

Dear Mr Adrian, Thank you for choosing to stay at the Terracotta Hotel and Resort Dalat and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. While it was a pleasure having you here as our guest, your feedback regarding the lounge and staff training caught our attention. We do apologize for the unexpected experience. Please rest assured that your comments have been shared with the team in an effort to improve. Please accept our sincere apologies for the inconvenience caused. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the same case from occurring in the future. Although we fell short of meeting your expectations during your past stay, we hope you will consider Terracotta Hotel and Resort on your next visit to Dalat so that we can better deliver the guest experience you deserve. Once again, thank you for your feedback and we hope to serve you again whenever your travels bring you back to Dalat. Kind Regards, Hotel Manager.

Dear Mr/Ms Gek Khee, Thank you for choosing us and for taking the time to post a review of your visit here. Please accept our most sincere apologies for failing to meet your expectations. We endeavor to provide our guests with inspiring surroundings and knowing that you experienced extended wait times for service is unacceptable. On behalf of our entire staff, please know that we are grateful for your business and hope that you will consider trying us again to have the quality, enriching experience that we work hard to deliver. Kind Regards.

Dear Mr/Ms Cassandra, Thank you so much for your review of our hotel. We trust you had a comfortable stay with us. We love to hear such terrific guest feedback, We are so happy to know how much you enjoyed your stay experience, especially the service we delivered. Our property and passionate colleagues are working hard everyday to earn guests’ praises like yours and we will share your kind words to them. Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lovely city. Kind Regards, Hotel Manager.

Dear Mr Vu, Thank you for such a complimentary review. Here at the Terracotta Hotel and Resort our staff work incredibly hard to ensure that our guests are well taken of and have everything needed for an enjoyable visit. Learning that your stay was outstanding and that you found the service delivered by our team to be excellent is music to our ears. We hope to have the opportunity to welcome you again for another outstanding experience at Terracotta Hotel and Resort Dalat in the not so distant future. Thanks and Best Regards

Thank you for choosing us and for taking the time to post a review of your visit here. Please accept our most sincere apologies for failing to meet your expectations. We endeavor to provide our guests with inspiring surroundings and knowing that you experienced extended wait times for service is unacceptable. On behalf of our entire staff, please know that we are grateful for your business and hope that you will consider trying us again to have the quality, enriching experience that we work hard to deliver. Thanks and Best Regards.

Dear Mr/Mrs Donovan, Warmest greeting from Terracotta Hotel and Resort Dalat, Thank you for being our guest and for writing such a generous review. We are pleased you enjoyed our attention to room and landscape. We hope that your enriching experience will bring you back to enjoy more of what we have to offer. We sent your recommendation to our Manager and we hope that the next time when you come back. Thank you again for choosing Terracotta Hotel and Resort Dalat. Thanks and Best Regards.

Dear Mr/Mrs MinhTam Thank you for choosing to stay with us recently and we are delighted to learn that you had enjoyed your stay. It is always our passion to ensure that our guests experience an excellent vacation and happy memories of their stay with us and we are so grateful for your nice comments. Once again, thank you and we hope to host you as our return guests in the very near future. Best regards,

Dear client, Thank you for choosing to stay with us recently and we are delighted to learn that you had enjoyed your stay. It is always our passion to ensure that our guests experience an excellent vacation and happy memories of their stay with us and we are so grateful for your nice comments. Once again, thank you and we hope to host you as our return guests in the very near future. Best regards,

Dear clients, Thank you for choosing to stay with us recently and we are delighted to learn that you had enjoyed your stay. It is always our passion to ensure that our guests experience an excellent vacation and happy memories of their stay with us and we are so grateful for your nice comments. Once again, thank you and we hope to host you as our return guests in the very near future. Best regards,

Dear Mr/Mrs Quach, Thank you for choosing to stay with us recently and we are delighted to learn that you had enjoyed your stay. It is always our passion to ensure that our guests experience an excellent vacation and happy memories of their stay with us and we are so grateful for your nice comments. Once again, thank you and we hope to host you as our return guests in the very near future. Best regards,

Thank you for taking the time to provide this feedback about your stay with us. we are sorry to hear that you did not have an enjoyable stay with us and that the levels of service and hospitality that you received during your stay were not to the levels that you would expect from a 4-star resort. Our aim is to exceed our guests expectations and We are sorry that on this occasion we have failed to do so. We have discussed the points that you have raised with the team and we will certainly be working to ensure that we improve our service delivery in these areas.

Warm greetings from Terracotta Hotel & Resort Đà Lạt! Thank you for choosing Terracotta resort for your recent holiday and for taking the time sharing your Terracotta experience with other travelers We are delighted to read your positive comments regarding your recent stay with us. We have shared your compliments to the entire team and your satisfaction really serves as great motivation to all of us. Once again, thank you for sharing your experience and we look forward to welcoming you again in the near future

Warm greetings from Terracotta Hotel & Resort Đà Lạt! Thank you for choosing Terracotta Hotel & Resort for your recent holiday and for taking the time sharing your experience with other travelers. It is with disappointment that I read about your experience during your stay with us. The delay in service that you experienced is by no means the standard that we are determined to provide. As much as apology will not change the outcome of your experience, I do extend it to you with sincerity. Once again, we thank you and we apologize for the inconvenient caused. Feedback like yours helps us to improve the services and products we deliver, bringing us closer to where we want to be I hope that we get the chance to have you stay with us again. Once again, thank you for sharing your experience and we look forward to welcoming you again in the near future Warm regards, Hotel Manager

Warm greetings from Terracotta Hotel & Resort Đà Lạt! Thank you for choosing Terracotta resort for your recent holiday and for taking the time sharing your Terracotta experience with other travelers I am delighted to read your positive comments regarding your recent stay with us. I have shared your compliments to the entire team and your satisfaction really serves as great motivation to all of us. Once again, thank you for sharing your experience and we look forward to welcoming you again in the near future Warm regards, Hotel Manager