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Reviews of Xima Exclusive Cusco

3.5 out of 5
Xima Exclusive Cusco
Avenida El Sol 1010, Cusco, Cusco

Reviews

8.6

Excellent

Rating 10 - Excellent. 64 out of 140 reviews" "
Rating 8 - Good. 56 out of 140 reviews" "
Rating 6 - Okay. 14 out of 140 reviews" "
Rating 4 - Poor. 0 out of 140 reviews" "
Rating 2 - Terrible. 6 out of 140 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

William

Liked: Cleanliness
Disliked: Staff & service
About the only thing great I can say about this property is that its clean and close to the train station. Room was WAY overpriced for what you got, bed was hard and given it was surrounding the breakfast atrium was very noisy in the morning. If you are visiting this hotel with a tour group it will be fine, if you're booking on your own I'd look elsewhere there are better properties in Cusco for better prices.
Stayed 1 night in Apr 2024

10/10 Excellent

Carlos

Stayed 4 nights in Mar 2024

8/10 Good

Francia, Orlando

Traveled with family
Liked: Cleanliness, staff & service, amenities
Breakfast and convenience. Almost everything was around walking distance.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023

8/10 Good

Giordano

Stayed 2 nights in Oct 2023

8/10 Good

UMMER

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Hotel.
The property is very good. Front desk staff are cooperative. Location and breakfast are good.
Stayed 2 nights in Sep 2023
Response from Deli on 2023/10/9
thank you very much for you preference, we are waiting for you at ypur home.

10/10 Excellent

KIN LUK

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Deli on 2023/10/17
Estimado Kin Luk, muchas gracias por su preferencia.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. A little noisy due to other guests and my room appeared to be next to a water main pipe. But overall a great place to stay.
Stayed 3 nights in Jul 2023

6/10 Okay

Jean Francois

Liked: Staff & service
Pictures are much nicer than actual room. Property dirty. Space heating deficient
Stayed 2 nights in Jun 2023

10/10 Excellent

Luz

Stayed 5 nights in Apr 2023

2/10 Terrible

martha

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
It really was one of the worse hotels I’ve have staid at
Stayed 1 night in Dec 2022

10/10 Excellent

Ana

Stayed 5 nights in Oct 2022

10/10 Excellent

Edward Lee Maddox

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
.
Stayed 2 nights in Oct 2022

2/10 Terrible

Christian

Disliked: Cleanliness, staff & service, amenities
Stayed 3 nights in Sep 2022

8/10 Good

Jasmine

Liked: Staff & service, amenities, property conditions & facilities
It felt safe, staff was friendly, rooms were well sanitized and clean.
Stayed 2 nights in Aug 2022

8/10 Good

Nelia

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
This was a nice small hotel for a 2 night stay. It’s very Quaint in the rooms. Room was nice, just bathroom needs more cleaning attention. Mold was shower tiles and glass.
Stayed 2 nights in Aug 2022

10/10 Excellent

Amalfi, Palm Beach Gardens

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They did not have any
Stayed 2 nights in Jul 2022

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything, room nice and quiet.
Stayed 1 night in Jun 2022

10/10 Excellent

Dora

Stayed 3 nights in Jun 2022

2/10 Terrible

Adam

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

8/10 Good

Shaneke

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique - No AC only heater in the room There were no shower rags in the bathroom to bathe with
Stayed 3 nights in Apr 2022

10/10 Excellent

Danilo, Mountain View

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff. A little bit far from the main plaza with all the great restaurants but overall, I highly recommend it over some of the other hotels in the area.
Stayed 2 nights in Feb 2022

8/10 Good

Smita

Stayed 1 night in Nov 2021

8/10 Good

Bryan, Gastonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility, very conveniently located to the bus station. Nice room and nice buffet breakfast.
Stayed 1 night in Oct 2021

10/10 Excellent

Marc Jose

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very convenient
Stayed 2 nights in Oct 2021

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Xima Exclusive Cusco was wonderful and exactly what I was hoping for. The room was stylish and comfortable, I appreciated the eco friendly initiatives, and benefitted greatly from all the assistance the front desk provided me during my stay. I enjoyed the buffet breakfasts in their gorgeous dining room and took advantage of a wonderful hot stone massage in the downstairs spa. I spent most of my time in Cusco in the San Blas area of town which was about a 20 minute walk away from the premises. For me, having this type of daily walk was appreciated, but taxi's can be found everywhere if one prefers a ride. Overall, an excellent experience and one I look to have again the next time I'm in Cusco. I definitely recommend staying at the Xima!
Stayed 3 nights in Sep 2021

8/10 Good

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent Location... people were great .. gona miss the Happy Time Pisco Sour 2x1 All the staff was great!
Stayed 5 nights in Sep 2021

8/10 Good

Caroline

Liked: Cleanliness, room comfort
Friendly staff there’s not very many options for breakfast
Stayed 1 night in Mar 2020
Response from XimaOpsMng on 2020/3/23
Dear Caroline, Thank you for sharing your opinion with us, we will review our options for brekfast in order to make your next stay better. We hope to see you soon. Best regards, Américo Méndez Xima Operations Manager.

10/10 Excellent

JZ

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best location of you looking to travel to Machu and other sight seeing outside of Cusco. Walking distance to the station. Good breakfast and amazing stuff.
Stayed 1 night in Feb 2020
Response from XimaOpsMng on 2020/3/5
Dear JZ, Thank you for taking a moment to share your experience with us. We are happy to know you could live the side benefits of staying at Xima Hotels and taste our delicious breakfast. Come back soon! Americo Mendez Xima Operations Manager

8/10 Good

rodrigo

Liked: Cleanliness, room comfort
Reservation change
I think they need to know better bout their reservations , when we came to the hotel they don’t know about us and change our original reservation room , after a chat with them they changed to the original one
Stayed 1 night in Jan 2020
Response from XimaOpsMng on 2020/1/7
Dear Rodrigo, Thank you for sharing your comments, we will check what happened in your case in order for it not to happen again. Our sincere apologies for this inconvenience. We hope that, once you checked in, your stay had gone smoothly as is used to. Sincerely yours, Américo Méndez Xima Operations Manager.

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great hotel...but the pillows...
The hotel is nice easily accessible from the airport. The food was good, we ate breakfast and lunch during our stay. The service was great, they offer free luggage storage which is great if you plan to visit Machu Picchu. My only complaint (and its a big one) is the quality of the pillows, they are terrible and made it imposible to get a good night sleep. I even asked for other pillows (specifically ones that aren’t flat) and received the same ones.
Stayed 1 night in Jan 2020
Response from XimaOpsMng on 2020/1/7
Dear Luis, Thanks for your comments and suggestions, we will take them into considerations in order to keep improving our services and facilities, Sincerely, Américo Méndez Xima Operations Manager

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel..very clean... friendly staff..
Stayed 1 night in Dec 2019
Response from XimaOpsMng on 2020/1/7
Dear Chris, Thanks for sharing your experiences at Xima Hotels. We hope to have you back soon. Sincerely, Americo Mendez Xima Operations Manager

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great hotel but the pillows are terrible
Great customer service. The food was good. Easy access but not the best hotel if you want to be close to the main plaza. They provided luggage storage at no charge while we visited Machu Picchu. One thing they should change ASAP is the quality of the pillows (for me this would be a deal Breaker) this was a complaint from everyone I went with, after a long day you want to sleep and this didn’t help at all.
Stayed 2 nights in Dec 2019
Response from XimaOpsMng on 2020/1/7
Dear Luis, Thank you very much for your comments and suggestions. We will take your opinion into considerations so we can continue improving our services and facilities. Best regards, Americo Mendez Xima Operations Manager

10/10 Excellent

Jaya, Singapore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near handicraft Market. Staff very courteous and helpful. Clean and safe hotel. Review changing checkout time to 12noon as with most international hotels. 9am is too early though staff obliged to extend till 11am. Had to spend 1.5hrs at lobby waiting for 12:30pm pickup.
Stayed 1 night in Oct 2019
Response from XimaOpsMng on 2019/11/9
Dear Jaya. Thank you for your comments and rating, we will take your suggestions in consideration and make it better for you next time. Best Regards, Américo Méndez Xima Operations Manager

10/10 Excellent

Verified traveler

Stayed 2 nights in Jul 2019
Response from OpsMngr on 2019/10/13
Thank you! We appreciate your comment and rating. Best regards, Américo Méndez

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación, excelente atención de todo el personal, en especial de Luis Alberto Paniagua y Atos.
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from OpsMngrXima on 2019/9/12
Dear Guest, Thanks for your rating.

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Que cambien la forma de cobrar impuestos.px ya uno pago aca .y como esto viene incluido con el avion el servicio de avion el masterrible q por aserte el check in te cobran 100 dolares es un robo
Stayed 3 nights in Aug 2019

10/10 Excellent

Patricia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was centrally located and easy to get to. The rooms were comfortable and clean.
Stayed 3 nights in Aug 2019
Response from Xima Operations Mng on 2019/8/29
Hi Patricia, Thanks for the comment. It is nice for us to know how you enjoyed your stay at Xima Hotels. Americo Mendez Xima Operations Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, incredibly clean, and everyone is so friendly!!! Much love, gratitude, and respect.
Stayed 1 night in Jul 2019
Response from Americo Mendez OpsMngr on 2019/7/29
Dear Guest, Thank you very much for the comment and review. We work hard every day to make you feel like home at Xima hotels.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Americo Mendez OPSMngr on 2019/7/29
Thank you! Greetings from the Inca Capital.

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Nice hotel in a prime location
Stayed 4 nights in Jul 2019
Response from Americo Mendez OPSMng on 2019/7/27
Dear Guest, Thank you for sharing comments with us. WE hope to have you again at Xima Hotels.

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the atmosphere and service! Hotel room was very spacious and comfortable. Good area as well.
Stayed 3 nights in Jul 2019
Response from Americo Mendez OPS on 2019/7/23
Dear Guest. We feel really happy to know about your opinion and wnat to thank you for the time taken to review. Hope to have you again at Xima Hotels.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Gusiela on 2019/7/12
Buenas tardes, Agradecemos el tiempo en calificarnos, esperamos volver a tenerlo en nuestro hotel en un futuro. Saludos cordiales,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a really nice clean hotel. I really enjoyed my stay.
Stayed 5 nights in Jun 2019
Response from Guisela on 2019/7/3
Thank you very much for taking the time to share your experience with us. Our team and I hope to see you in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Vera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from Guisela on 2019/6/28
Dear Vera, Thank you for staying with us. We are delighted that you enjoyed your stay. We hope to see you again soon. Best regards.

6/10 Okay

robyn

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Bougie backpackers
Hello! We checked into Xima and the entire hotel was under construction. It smelled like paint, was loud and the restaurant that we were planning to eat in was closed. We would of loved to been notified of this a head of time. Also, the rooms that say “2 large twins” are only allowed to have two people in them. Despite all of this, the hotel did a great job making us a breakfast to go before our flight and the spa was INCREDIBLE. The staff was nice after we solved our room debacle but the neighborhood wasn’t great. The hotel was outside of downtown Lima so be prepared for that.
Stayed 1 night in May 2019
Response from Guisela on 2019/6/27
Dear Bougie, Please accept our apologies for the inconveniences caused. Our goal is to provide a great experience all to guest and we will continue working. We hope to have another opportunity to be able to give you a totally satisfactory experience. Best regards.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Guest relations. Xima Hotels. Erika Carpio on 2019/4/23
Good morning Mr. Carlos, We are grateful that your stay with us was a memorable one, the entire team is proud and excited to know that are service review from you was a 10 out of 10. We would be honor to have you as our guest in your next visit to Cusco. Best regards from Peru!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Nice location, clean and efficient staff. Noisy, no variety in meals. Very few employees speak English effevtively.
Stayed 2 nights in Apr 2019
Response from Guest Relations. Xima Hotels. Erika Carpio on 2019/4/23
Dear Guest, Thank you for taking the time to review your stay with us. We are pleased you enjoyed the location and Cusco. We will continue working on staff english skills, and make other improvements to our services. We hope to have you as our guest in another visit to Cusco. It would be such a pleasure to personally welcome you back to our hotel. Best regards,