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Reviews of Hotel Ruinas

3 out of 5
Hotel Ruinas
Calle Ruinas 472, Cusco, CUZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 81 out of 124 reviews" "
Rating 8 - Good. 32 out of 124 reviews" "
Rating 6 - Okay. 6 out of 124 reviews" "
Rating 4 - Poor. 2 out of 124 reviews" "
Rating 2 - Terrible. 3 out of 124 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Neriza

Traveled with family
Disliked: Amenities, property conditions & facilities
We arrived at 1130pm and was hoping to extend stay to 2 days due to late flights , the staff said we need to check out at 9am coz they were full , we had to change hotels due to that we had to go to the streets and find another hotel in a city we have never been
Stayed 1 night in May 2024
Response from Larissa on 2024/5/10
Estimada Sra. Neriza Lamentamos mucho su desición. Nuestros horarios de check in y check out estan publicados., tal ves no tomó en cuenta al momento de hacer su reservación.

10/10 Excellent

Juan, Vista

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staff. The first floor is flooded with Inca artifacts and stories.
Stayed 2 nights in Apr 2024
Response from Larissa on 2024/4/17
Muchas gracias por su visita. Ha sido un gusto atenderlos.

10/10 Excellent

Lee Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Good central location, but honking horns all night
Stayed 1 night in Apr 2024

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Caring and compassionate from the doorman to the front desk and cleaning staff. My wife had a medical issue and the staff immediately assisted her needs. They also helped fix mistakes the travel agency had made in the booking. I can’t say enough good things about the hotel experience. It was the best part of our travel experience.
Stayed 6 nights in Feb 2024
Response from Larissa on 2024/2/26
Dear GuestThank you very much for your visit., it was a pleassure attendin you. Hoping see you again.

10/10 Excellent

Elaine

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very friendly and helpful. We especially enjoyed the breakfast options and that tea was available all day!
Stayed 2 nights in Jan 2024
Response from Larissa on 2024/1/28
Thank you very much Mrs. Elaine.It is very important for us.

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with a great location
I really enjoyed this hotel. Its location, 2 minutes from the main square, was excellent. The customer service was also super friendly and helpful. I really only saw two drawbacks, and these may be true for any of the hotels in older buildings that are centrally located. Firstly, I had the option of taking a street facing room or not. I thought it would be nice to have a balcony to see whatever was happening outside. Unfortunately, this includes a dozen or so tour buses that show up every morning as early as 4:00am. That means early morning noise. Many day tours originating in Cusco begin very early each morning. This isn’t the hotel’s fault but is something to be aware of if given a choice of room. The only other thing to be aware of is that in older buildings it may take quite a long time for the hot water to make its way to your room if your up early for one of those 4:00am tours. This is just something to be aware of if you’re looking for a warm shower in the early morning but also something I ran into at a second hotel I stayed at. Id definitely stay here again
Stayed 4 nights in Aug 2023

10/10 Excellent

Hasna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe homy staff Close to many resturants cafe shopping and lot of attraction sights at around
Stayed 1 night in May 2023
Response from Larissa on 2023/7/2
Dear Hasna.Thaks for visit us. Until a next time.Regards

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs TLC and updates!!
First stay at Ruinas since pandemic…found hotel to be worn out…carpeting on steps worn through to backing, frayed, dirty and loaded with stains. Bedding was gross… felt very unclean and definitely old and worn. So for the price of 95 US dollar you would expect otherwise! Breakfast included in stay, but it was same typical buffet; nothing beyond. No dietary restrictions options such as gluten free or without salt… so I had to go out to breakfast each day. Location is great… Front desk charged us for a night stay that we were adamant had been already paid for. And then ( thankfully) realized their mistake. Be aware and carefully… always get a receipt and keep email records!! Had to change rooms as invaded by a horse of ants in first room & from looking at the picture one can see that they were after something sweet on counter like a circular glass… meaning that bathroom sink area hadn’t been cleaned from last customer. I was beyond disgusted! Hotel Ruinas… not on my list of places to stay in Cusco. Not worth the monies.
Stayed 1 night in Sep 2022
Response from Larissa on 2022/10/3
Estimado(a) Huésped:Muchas gracias por escribirnos. Lamentamos mucho no haber llenado sus expectativas. Estamos tomando las medidas necesarias para subsanar los detalles señalados.Presentamos nuestras disculpas.AtentamenteLarissa ZuñigaGerente de Ventas y Operaciones

10/10 Excellent

Omar

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff
Stayed 5 nights in Jul 2022
Response from Larissa on 2022/8/2
Dear Omar Thanks for your visit, it was our pleassure attending you.

10/10 Excellent

Emma

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and hotel
Stayed 4 nights in Jul 2022
Response from Larissa on 2022/7/16
Muchas gracias

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in this hotel for two nights at the tail end of our Peru trip. They were very helpful, offering to hold our luggage while on a jungle trek. They paid for our taxi back to the airport when we left. Excellent Service.
Stayed 2 nights in Apr 2022
Response from Larissa on 2022/5/3
Dear Mr. Roger Thanks for your visit, it was our pleasure. See you on a next time.

10/10 Excellent

Monica

Stayed 3 nights in Mar 2022

10/10 Excellent

Lauri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property location couldn't be better - walking distance to the centre of the old city. The staff were lovely, kind, and very helpful. The room was clean and had everything in it I needed. Definitely would recommend!
Stayed 2 nights in Jan 2022
Response from Larissa on 2022/1/11
Thank you very much for your visit Mrs. Lauri, we hope see you again. Best regards

8/10 Good

A Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice place to stay but it took forever to get hot water which was very annoying to say the least.
Stayed 3 nights in Sep 2021
Response from Larissa on 2021/9/28
Dear guest, Thanks you very much for your visit. We are sorry, right now we will take the necessary measures to improve the service. Regards Larissa Zuñiga

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Amenities
Good: Location and kind staff Bad: Almost evyrithing else! 1/ it's cold everywhere in the hotel, we had to request a heater 2/ mild water in the bathroom, we had cold shower multiple times 3/ hotel in the dark, they turn light off everytimes, and light on on request, I used once the flashlight of my Iphone on the stairs 4/ access in/out the hotel is restricted, they lock the door, we didin't feel free, you have to ring the bell to go out and come in, once I stayed 10 minutes outside ringing the bell because nobody came 5/ breakfast is very poor 6/ no coffee/tea facilities in the room
Stayed 1 night in Jul 2021
Response from Larissa on 2021/7/7
Dear Guest Very sorry, we are truly concerned about your dissatisfaction. please our apologies, we had days of political controversies in our country and we were afraid of public alterations, we doubled the security of the hotel for your safety. Regards Larissa Zúñiga

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
same breakfast every day. Front door kept locked. No guests allowed.
Stayed 5 nights in May 2021
Response from Larissa on 2021/6/7
Estimado Huesped. Gracias por hospedarse en el Hotel Ruinas. Por protocolos ante el covid el desayuno esta algo restringido. Mil disculpas por los inconvenientes.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in an unbeatable location. Staff was great and the room was perfect. Highly recommend.
Stayed 2 nights in Apr 2021

2/10 Terrible

Mohammed, Miami, Florida

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property does not have elevators. Shower water is cold. The beds are old and sagging. The blankets on beds were Brown old looking blankets that seemed dirty. The. Rooms do not have AC. The only window in the all rooms open to central atrium through which you hear the noise of all guests coming and going as early as 4:00 AM. The smell of kitchen comes through the window into the rooms. I DO NOT recommend this hotel.
Stayed 1 night in Dec 2019
Response from LZC on 2019/12/30
Dear guest. Our amenities are detailed on the Expedia page. We will continue working to improve.

2/10 Terrible

Mohsenahramian, Alpharetta, GA

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No elevator, no hot water, no A/C smelly blanket and room.
Stayed 1 night in Dec 2019
Response from LZC on 2019/12/31
Estimado Huesped. Tenemos todos nuestros servicios detallados en el portal de Expedia. Seguiremos trabajando para mejorar.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Larissa on 2019/12/5
Estimado Huésped. Gracias por hospedarse con nosotros. Lo esperamos en una proxima.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
The location was great, rooms were comfortable and clean, and all the staff was super-helpful. Breakfast was wonderful too with many choices and the breakfast hours were convenient enabling us to enjoy breakfast even on the days when we had a very early start. We had a most enjoyable time in Cusco and would definitely stay at Hotel Ruinas again, if we return.
Stayed 2 nights in Nov 2019
Response from Larissa on 2019/11/21
Dear Guest Thank you very much for your visit, it was great attending you. Hope see you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Larissa on 2019/10/24
Estimado Huésped Muchas gracias por su visita, ha sido un gusto atenderlos.

10/10 Excellent

Alana, San Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here during our time in Cusco. Great location close to the main square, but clean and quiet. They have an excellent buffet breakfast and very friendly front desk.
Stayed 3 nights in Sep 2019
Response from Larissa on 2019/10/14
Dear Guest Thanks you very much for your visit. We hope see you again

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, if with some street noise. The staff upgraded our room at no additional charge and it was a charming 3- bed suite. Very good breakfast buffet.
Stayed 1 night in Oct 2019
Response from Larissa on 2019/10/7
Dear Guest Thank you very much for your visit. It was so great attending you. We hope see you again.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant has good food and reasonably priced. Staff was very helpful.
Stayed 1 night in Sep 2019
Response from Larissa on 2019/10/3
Dear Guest. Thank you very much for your visit. It has been a pleasure to serve you.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Larissa on 2019/10/3
Dear Guest Thanks for your visit. It has been a pleasure to serve you

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very close to the center plaza of Cusco and much cheaper than some of the other options. The room was clean and the price included breakfast.
Stayed 1 night in Sep 2019
Response from . on 2019/9/23
Thank you very much for your comments, for us it is very important.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2019
Response from Larissa on 2019/10/4
Dear Guest. Thanks for your visit. We hope to see you again.

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to purchase water. Had to put toilet paper in waste basket not toilet
Stayed 3 nights in Aug 2019
Response from Larissa on 2019/8/20
Dear Guest Thanks your your visit. It have been a pleassure attending you. See you in a next time.

8/10 Good

CHARLIE, South Carolina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: Property is located in a good location, the staff was friendly, and the hotel was clean. Cons: Property doesn't have A/C in the rooms with makes it hard to sleep at night. You have to open up the windows which allows you to hear everything going on around you outside your room. Overall a good hotel to stay at.
Stayed 2 nights in Jul 2019
Response from Larissa on 2019/7/9
Dear Charlie Thanks for your visit, excuse the inconveniences, we continue working to improve.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Larissa on 2019/6/27
Estimado Huésped. Gracias por su visita, ha sido un gusto atenderlos. Hasta una próxima.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the quietness within the hotel is excellent due to its location away from the main square, just what I needed after a week in the jungle.
Stayed 1 night in Jun 2019
Response from Larissa on 2019/6/18
Dear Guest. Thank you very much for reserving with us. It has been a pleassure attending you.

10/10 Excellent

Upasana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Booked the triple room to accommodate 2 adults and one 9 year old. Found the room to be very spacious and my daughter loved the 2nd level. Additional space with fireplace in a sitting area is unique. Breakfast did not have much variety but was fresh. Oxygen available if required to assist with altitude. Pricing reasonable. Pretty atrium, furniture and decor. Cannot rate this hotel higher.
Stayed 3 nights in Jun 2019
Response from Larissa on 2019/6/12
Dear Guest Thanks you very much for your visit. It has been a pleassure attending you. See you in a next time.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here before and after the Inca Trail hike.. staff were very nice and would go out of their way to help. Rooms were clean and bed was comfortable. Would stay here again. Location was good as well
Stayed 1 night in Jun 2019
Response from Larissa on 2019/6/12
Dear Guest Thanks for your visit. We hope see you again.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located very near to Plaza de Armas. centrally located. Everyone at the hotel is extremely nice and accommodating.
Stayed 2 nights in May 2019
Response from Larissa on 2019/5/28
Dear Guest Thanks for your visit, it has been a pleassure attending you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the square. Easy to reach by taxi. Great location. Very good pricing.
Stayed 2 nights in May 2019
Response from Larissa on 2019/5/28
Dear Guest Thanks for your visit, until a next time.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Larissa on 2019/5/28
Dear Guest. Thanks for your visit. We will continous working to improve.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique style , great location , clean , friendly staff
Stayed 4 nights in Mar 2019
Response from Larissa on 2019/3/19
Dear Guest Thanks for your visit, it have been a pleassure attending you.

10/10 Excellent

Iris, San Francisco, C

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this hotel when staying in Cusco. They have great customer service.
Stayed 2 nights in Mar 2019
Response from Larissa on 2019/3/19
Dear Guest. Thanks for your visit. Until a next time.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The outside and inside of Hotel Ruinas is beautiful. The staff is helpful and accommodating. Conveniently located just three minutes from the center of town. Definitely recommend!!!
Stayed 2 nights in Feb 2019
Response from Larissa on 2019/2/26
Dear Guest Thank you very much for your visits, it has been a pleassure attending you. Until a next time.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2018
Response from Larissa on 2019/1/2
Thank you very much for your visit. Until a next time.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2018
Response from Larissa on 2018/12/11
Dear Guest Thank you very much for your visit, it has been a pleasure attending you.

10/10 Excellent

M, California

Traveled with group, Business traveler
Excellant services and great room's The hotel is cute and cozy and comfortable with the Marriott next door
Stayed 2 nights in Nov 2018
Response from Larissa on 2018/11/27
Dear Guest Thanks very much for your visit, it has been a pleasure attending you. Until a next time.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Larissa on 2018/11/22
Estimado Huésped. Gracias por su visita, Ha sido un gusto atenderlos.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and customer service! Hotel is a few blocks from the Plaza. Good breakfast as well. Alfajores at the convenience store across the street are delicious!
Stayed 3 nights in Nov 2018
Response from Larissa on 2018/11/20
Dear Guest Thank you very much for your visit. It was great attending you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at Hotel Ruinas before and after our 4D/3N Inca Trail tour. Great location a couple blocks from the main square. Customer service is really good as well and the front desk is very helpful. The hotel stored our bags for us while we were on the tour, provided umbrellas when it was raining, and the breakfast was great too. Hotel does provide 1 way pickup from the airport but make sure to confirm in advance.
Stayed 1 night in Nov 2018
Response from Larissa on 2018/11/20
Dear Guest. Thanks for your visit. It was great attending you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Larissa on 2018/11/8
Estimado Huésped. Gracias por su visita, su opinión es muy importante para nosotros. Hasta una próxima.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Larissa on 2018/11/8
Estimado Huésped. Gracias por su visita. Su opinión es muy importante para nosotros. Hasta una próxima.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Ruinas was so incredibly accommodating! Everyone that works there was so incredibly friendly and made our stay so amazing. If we ever decide to come back to Cusco, with no doubt, we will be booking a room with Ruinas. Not only is it close to main square in Cusco, breakfast was excellent, room was super clean, and the service was just phenomenal! Thank you for making our trip to Peru a memorable one!
Stayed 4 nights in Aug 2018
Response from Larissa on 2018/9/18
Dear Guest Thak you very much for your visit, it was great attending to you, until a next time.