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近期的考特斯湖飯店評價
貝斯特韋斯特麗京喜會議中心飯店
3/5 一般般
Poor Customer Services
"Overall everything is ok, expect one front desk staff have very poor customer service.
My partner left his backpack at the lobby couch after we checked out. It was around an hour when we found out the backpack was left there. So we call the hotel and ask if they can check the couch for us, staff who picked up the call didn’t even checked and strongly confirmed that she did not receive anything at the front desk.
As soon as we were back to the hotel we ask the front desk who worked on 1/4/2025 in the afternoon, who I assume it’s the same person who picked up my call. We asked her again if they have found the backpack, she said “we haven't found anything yet”, while I was trying to play a sound on my IPad which is in the bag, and immediately I heard the ringing sound was coming from her office. So then why she keep saying ‘No’. We were pretty disappointed to this specific staff’s poor customer services. "
來自真實旅客，曾入住貝斯特韋斯特麗京喜會議中心飯店
4 個月前發表
