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馬馬西塔旅館的評分

2.5 out of 5
馬馬西塔旅館
Calle Castelar #64, Culebra

評論

7.6

不錯哦

10 分，有夠讚；294 則評論中有 113 則" "
8 分，不錯哦；294 則評論中有 77 則" "
6 分，一般般；294 則評論中有 54 則" "
4 分，不太好；294 則評論中有 29 則" "
2 分，很糟糕；294 則評論中有 21 則" "

8.0/10

整潔度

7.8/10

員工素質

7.0/10

設施服務

7.0/10

住宿環境和硬體

7.4/10

環保程度

評論

8/10 不錯哦

Patrick

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
The guest house was very close to ferry. It was within walking distance of the restaurants and entertainment.
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Felix

情侶出遊
喜歡：整潔度和設施服務
Lugar muy agradable y sobretodo super clean. Excelente opción en Culebra
於 2024 年 5 月住了 1 晚

2/10 很糟糕

Josean

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Dear Expedia Customer Service, I am writing to request a full refund for our recent stay at Mamacitas Hotel in Culebra, room 305, booked through Expedia. Unfortunately, our experience was far from satisfactory due to several significant issues. Upon arrival, we discovered that the air conditioning in our room was not functioning, making the room unbearably hot. We immediately informed the hotel office, but they did not have a maintenance team available to fix the problem. Additionally, the staff informed us that there were no other rooms available, leaving us with no choice but to sleep in our cars. Moreover, the room was in extremely poor condition: - The room was dirty, with visible dust covering surfaces. - We found a cockroach in the room. - There were blood stains on the pillow covers. - There were food stains on the floor. Given these unacceptable conditions, we are requesting a full refund of $193.84. Our stay was severely impacted by these issues, and we believe a refund is justified. Can you refund it back to my card that I use for this reservation ? Thank you for your prompt attention to this matter. I look forward to your response and resolution. Best regards, [

4/10 不太好

Sandra

不喜歡：整潔度和住宿環境和硬體
The conditions of the room are unsuitable, the carpets completely dirty, bad smell, very old television.
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Melanie

團體旅遊
Upstairs balcony amazing ! Shower small and shower curtain gross but room comfortable. Staff friendly and location is great.
於 2024 年 4 月住了 9 晚

8/10 不錯哦

Carmen

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
El cuarto estaba en excelentes condiciones y muy limpio.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Raul，San Juan

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Bastante bueno 👍
於 2024 年 4 月住了 1 晚

4/10 不太好

Forever

於 2024 年 4 月住了 1 晚

2/10 很糟糕

Jordana

家庭旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
What a mess! Rooms were clean but only bc of the industrial-strength cleaners everything seemed damp with and permeated our sinus passages for hours after we left. Rooms are dingy and in disrepair. Walkway to our room on the third floor seemed about to collapse. Fellow guests were openly drinking and drunk and smoking in common areas from early morning til late at night. One even had a frightening black eye. Real question? Is this actually a flop house? Office staff were lovely, but nothing would lead me to recommend this place to anyone who values their physical or emotional security. Seriously, DO NOT STAY HERE. (Also, Jesus, was it expensive for the area.)

10/10 有夠讚

Jocelyn

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything was as shown in photos except rooms are more up to date & nicer in person.
於 2024 年 3 月住了 1 晚

6/10 一般般

Yesenia

喜歡：整潔度
不喜歡：住宿環境和硬體

8/10 不錯哦

Samir

於 2024 年 3 月住了 3 晚

8/10 不錯哦

Arun，Bridgwater

家庭旅遊
不喜歡：住宿環境和硬體
There was no hot water in bathroom. Room condition is fine.
於 2024 年 2 月住了 1 晚

6/10 一般般

Jens，Frankfurt

情侶出遊
喜歡：員工素質
Right in the center of Culebra town, very kind staff, yet, limited WiFi and the building as well as lounge area needs an upgrade.
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Zuleyka

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Muy buen alojamiento, seguro y cerca de todo
於 2024 年 2 月住了 1 晚

6/10 一般般

Eva

團體旅遊
喜歡：整潔度
不喜歡：住宿環境和硬體和客房舒適度
Vänlig personal. Mycket obekväma platsundersökning i sängen. Ingenstans att hänga kläder o handdukar. Mycket tradiga dynor på möbeln på balkongen.
於 2024 年 1 月住了 5 晚

2/10 很糟糕

Oscar

不喜歡：整潔度、員工素質和住宿環境和硬體
Con el precio que cobran por lo menos deberían poner shampoo y acondicionador en el baño
於 2024 年 1 月住了 2 晚

10/10 有夠讚

Javier

於 2024 年 2 月住了 1 晚

8/10 不錯哦

Grettel

家庭旅遊
喜歡：整潔度、員工素質和設施服務
Esta cerca de la estaciôn del Ferry, deben actualizar las fotos por que lo estan renovando y se va viendo.bonito. El.precii esta juato. De la habitación #305 deben cambiar la puerta del baño fie lo que falto.
於 2024 年 1 月住了 2 晚

10/10 有夠讚

Mark

喜歡：住宿環境和硬體和客房舒適度
Quaint hotel in great location! Fantastic restaurant!!
於 2024 年 1 月住了 2 晚

10/10 有夠讚

Isabel，Bronx

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property was in a great location it was 5 minutes walking distance from the ferry and it was near all the shops and areas to eat. The overall stay was great the employees were very nice and helpful it was a great stay and the rooms were very clean they have a restaurant downstairs that’s apart of the hotel and the food was amazing and the waiters were amazing and the chef made a very tasty meal when we went for dinner. Truly this hotel is amazing and the staff are professional and friendly and informative I will definitely be coming back to stay I would highly recommend this hotel for others to stay in Culebra if your looking for a safe and friendly and comfortable and convenient location. We stayed here for my daughter’s 30th birthday and we had a blast and truly enjoyed our stay at mamacitas!
於 2024 年 1 月住了 1 晚

8/10 不錯哦

Mileny

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚

10/10 有夠讚

Aparna

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good location . Clean and friendly people .
於 2024 年 1 月住了 1 晚

10/10 有夠讚

scott

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
2nd time staying here. Enjoy everything they have to offer. Will stay here again when on island
於 2024 年 1 月住了 1 晚

6/10 一般般

sumanth

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
於 2023 年 12 月住了 2 晚

4/10 不太好

Crystal

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I cant recommend this place. it’s in a convenient location, and the inside of the room was clean- otherwise the listing is misleading, and this place needs an overhaul. The listing states they give you toiletries, and there’s daily housekeeping. No one came to our room in the three days we were there, and they gave us one single 2 inch bar of soap as “toiletries”. The pictures of the seating areas are OLD. The couches and chairs shown are there but are falling apart to the point that the cushions have stuffing and GARBAGE BAGS coming out, and there’s random crap strewn around the property. THE BATHROOM DOOR DIDNT CLOSE- we had to push on it from the outside to straighten the door so it would fit inside the moulding. The bed was also uncomfortable and the blanket on the bed was gross and old - the towels too. This wasn’t relevant to us but the listing says something about accessibility and there’s no way anyone with mobility issues could stay here. There’s no grab bar by the toilet as stated and there lips and steps that someone with limited mobility could not get over Lastly- the room we stayed in was missing basic things that someone might need. There’s not one hook anywhere to hang something, not even in the bathroom, there’s no flat surfaces in the bathroom to put your stuff on, no hair dryer on the property, no cup if you want to drink water, just basic stuff that you assume would be there. The fact they charge a “resort fee” fee feels like a scam.
於 2023 年 12 月住了 3 晚

6/10 一般般

John

情侶出遊
不喜歡：設施服務
location is convenient near main town and short ride from beaches. Great staff, very friendly and accommodating. It is attached to a bar so very noisy at night. Room is pretty shabby and outdated but is very clean. Biggest complaint is there is barely any hot water in the room. Pretty much every shower was cold to lukewarm.
於 2023 年 12 月住了 4 晚

6/10 一般般

Evan

不喜歡：住宿環境和硬體
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Miguel

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚

8/10 不錯哦

Svetlana

喜歡：整潔度和員工素質
於 2023 年 12 月住了 2 晚

8/10 不錯哦

Jose

情侶出遊
喜歡：整潔度、員工素質和設施服務
At the center of town and near the pier.
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Jonathan

於 2023 年 12 月住了 1 晚

10/10 有夠讚

scott，Beverly

情侶出遊
喜歡：整潔度和員工素質
Great property recovering from pandemic lows Will be great when it is completed
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Juan

喜歡：整潔度、員工素質和住宿環境和硬體
Excelente
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Alexandra Yamileth Gallo，Arlington

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything was amazing!!
於 2023 年 11 月住了 15 晚

8/10 不錯哦

Fabian

喜歡：整潔度、員工素質和住宿環境和硬體
Like!!! Absolutamente recomendado
於 2023 年 10 月住了 2 晚

10/10 有夠讚

Kelly

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great view!!
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Guadalupe，Clifton

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Susana

家庭旅遊
喜歡：員工素質
不喜歡：整潔度
There is a dock and staff are nice.
於 2023 年 10 月住了 2 晚

10/10 有夠讚

William

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 2 晚

6/10 一般般

SYLVIA

家庭旅遊
喜歡：客房舒適度
不喜歡：整潔度和住宿環境和硬體
Not great as expected
Mamacita was a place that was recommended by my next door neighbor. The room had large roaches in which my daughter was afraid to be inside the room. I requested someone to come and clean and leave a bug spray for the night. The food wasn’t great either ti my disappointment and it wasn’t cheap either. They only open for dinner but I wasn’t going to eat there again. The location was very nice but their furnitures around the hotel was way below quality. The chairs with cushion were mostly torn and the foams inside in some of them were Coming out. I would and did not use any of the furniture on the balcony. It’s a shame that such a beautiful location was so run down.
於 2023 年 8 月住了 2 晚

4/10 不太好

RICKYS

不喜歡：住宿環境和硬體
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Merlina Gomez

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Buenas condiciones, le falta pintura y en cuanto al internet pues nunca pudimos ver televisión. Del resto muy satisfactorio
於 2023 年 9 月住了 3 晚

10/10 有夠讚

Luis

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good
於 2023 年 9 月住了 1 晚

6/10 一般般

Ondina

喜歡：整潔度和住宿環境和硬體
Good stay overall restaurant and bar conveniently located downstairs near the lobby
於 2023 年 8 月住了 1 晚

2/10 很糟糕

Rosa A

不喜歡：整潔度、員工素質和住宿環境和硬體
No
於 2023 年 8 月住了 1 晚

8/10 不錯哦

Bella

家庭旅遊
喜歡：整潔度
不喜歡：住宿環境和硬體和客房舒適度
Uncomfortable Bed!!
The bed was uncomfortable. It was broken and the mattress has not Support in the center on top of that it has a plastic cover and it was uncomfortable due to the hot weather.
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Orlando

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
location is great. rooms are comfortable..
於 2023 年 8 月住了 2 晚

4/10 不太好

Louis

情侶出遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Restaurant manager was excellent and food was good. Hotel was neglected, and the bathroom was. We'll, an experience. Microwave smelled bad.
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Veronica

情侶出遊
喜歡：設施服務
Perfect
於 2023 年 8 月住了 2 晚