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Malai Manso Yacht Convention & Spa

3.5 star property
Travelers find both relaxation and adventure at this lakeside resort where water activities and spa treatments fill the day, and evenings bring entertainment

Choose dates to view prices

Malai Manso Yacht Convention & Spa offers a private beach and marina. Guests can join pilates, play volleyball, or try archery at this family-friendly, all-inclusive property. Three restaurants serve breakfast buffets and varied meals, while rooms come with complimentary WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
  • Parking included

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for 2-Bedroom House Standard with Lake View

Hypo-allergenic bedding, minibar, in-room safe, desk

2-Bedroom House Standard with Lake View

  • 1571 sq ft
  • Sleeps 4

View all photos for 1-Bedroom Apartment Superior

Hypo-allergenic bedding, minibar, in-room safe, desk

1-Bedroom Apartment Superior

  • 495 sq ft
  • Sleeps 3

View all photos for Superior Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Suite

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Separate bedroom
  • 495 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Bungalow

Hypo-allergenic bedding, minibar, in-room safe, desk

Bungalow

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Separate bedroom
  • 775 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Suite

Family Suite | Hypo-allergenic bedding, minibar, in-room safe, desk

Family Suite

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Separate bedroom
  • 1001 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 2 Double Beds OR 1 Double Bed and 2 Twin Beds

View all photos for Family Bungalow

Hypo-allergenic bedding, minibar, in-room safe, desk

Family Bungalow

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Separate bedroom
  • 990 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 2 Double Beds OR 1 Double Bed and 2 Twin Beds

View all photos for House (Boutique)

House (Boutique) | View from room

House (Boutique)

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Separate bedroom
  • 1571 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 2 Double Beds OR 1 Double Bed and 2 Twin Beds

View all photos for 1-Bedroom Bungalow with Garden View

Hypo-allergenic bedding, minibar, in-room safe, desk

1-Bedroom Bungalow with Garden View

  • 775 sq ft
  • Sleeps 3

View all photos for 2-Bedroom Bungalow Deluxe

Hypo-allergenic bedding, minibar, in-room safe, desk

2-Bedroom Bungalow Deluxe

  • 990 sq ft
  • Sleeps 4

View all photos for Quadruple Room Deluxe

Hypo-allergenic bedding, minibar, in-room safe, desk

Quadruple Room Deluxe

  • 1001 sq ft
  • Sleeps 4
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About the neighborhood

Map
Rod. MT 351, Km. 67, Lago do Manso, Chapada dos Guimarães, MT, 78195-000

What's nearby

  • Manso Marina - 5 min walk - 0.5 km
  • Manso Dam - 23 min drive - 21.8 km

Restaurants

  • ‪Marina do Altayr - ‬43 min drive
  • ‪Bar Farol - ‬9 min walk
  • ‪Bar Caju - ‬6 min walk
  • ‪Restaurante Trapiche Xaraés - ‬36 min drive
  • ‪Pousada Marina Do Sol - ‬43 min drive

About this property

Malai Manso Yacht Convention & Spa

All-inclusive family-friendly property
Take advantage of a free breakfast buffet, a marina, and a nightclub at Malai Manso Yacht Convention & Spa. This property is a great place to bask in the sun with a private beach, motor boating, and kayaking. Indulge in a massage, a facial, and reflexology at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, and a poolside location. Pilates classes are offered at the health club; other things to do include ziplining, archery, and boat tours. In addition to a poolside bar and a grocery/convenience store, guests can connect to free in-room WiFi.
Additional perks include:
  • An indoor pool and an outdoor pool, along with a waterslide, sun loungers, and pool umbrellas
  • Free self parking
  • Bike rentals, an outdoor tennis court, and a roundtrip airport shuttle (surcharge)
  • Concierge services, beach towels, and coffee/tea in the lobby
Room features
All 252 rooms boast comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes.
Other amenities include:
  • Hypo-allergenic bedding, sofa beds, and free cribs/infant beds
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Balconies, daily housekeeping, and desks

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals and snacks included

Land activities

Climbing wall

Entertainment

Onsite entertainment and activities

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 1:00 PM to 4:00 PM at scheduled times and on request
  • Theme park shuttle (surcharge)
  • Free self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bar Farol
  • Food Court
  • Vila Malai

Things to do

  • Arcade/game room
  • Archery
  • Bicycle rentals
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Indoor pool
  • Kayaking
  • Motor boating
  • Nightclub
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Ropes course
  • Sauna
  • Steam room
  • Volleyball
  • Waterslide
  • Ziplining

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room crib
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On a private beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2016
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Twin sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Living room
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in all-inclusive rate plans receive meals at the food court only. Access to Hamburgueria, Pizzaria, and Pastry Shop is not included in the all-inclusive rate.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 9 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: BRL 350 per person (one-way)
  • Airport shuttle fee per child: BRL 350 (one-way), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Children under 17 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision

Property is also known as

Malai Manso Resort Iate Convention All Inclusive
Malai Manso Iate Convention All Inclusive Chapada dos Guimaraes
Malai Manso Iate Convention All Inclusive
Malai Manso Iate Convention Chapada dos Guimaraes
Hotel Malai Manso Resort Iate Convention & Spa
Malai Manso Resort Iate Convention & Spa Chapada dos Guimaraes
Malai Manso Resort Iate Convention Spa All Inclusive
Malai Manso Resort Iate Convention Chapada dos Guimaraes
Malai Manso Resort Iate Convention
Malai Manso Iate Convention
Malai Manso Iate Convention &

Frequently asked questions

Does Malai Manso Yacht Convention & Spa have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool.

Is Malai Manso Yacht Convention & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Malai Manso Yacht Convention & Spa?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Malai Manso Yacht Convention & Spa?

Check-out is at noon.

Does Malai Manso Yacht Convention & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 1:00 PM–4:00 PM on request. A fee of BRL 350 per person applies.

Are there all-inclusive benefits at Malai Manso Yacht Convention & Spa?

Yes, the property is all-inclusive.

Where is Malai Manso Yacht Convention & Spa located?

Nestled on the beach, this Chapada dos Guimarães property is 0.3 mi (0.4 km) from Manso Marina and 10.6 mi (17 km) from Manso Dam.

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Reviews

Malai Manso Yacht Convention & Spa Reviews

8.8

Excellent

8.8

Cleanliness

9.2

Location

8.6

Staff & service

9.0

Eco-friendliness

9.0

Property conditions & facilities
Rating 10 - Excellent. 101 out of 186 reviews
Rating 8 - Good. 53 out of 186 reviews
Rating 6 - Okay. 27 out of 186 reviews
Rating 4 - Poor. 3 out of 186 reviews
Rating 2 - Terrible. 2 out of 186 reviews

Reviews

10/10 Excellent

Haruka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for family and good varieties are nice
Stayed 3 nights in Jul 2025

8/10 Good

ELIZABETE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is the best option in the area but don’t expect the same service you get elsewhere for the same price.
Stayed 3 nights in Jan 2023

6/10 Okay

Beatriz

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
A lot of black mold in the main hotel. There was water coming in through all the ceilings. We stayed in the bungalow & lucky the smell of mold wasn’t as bad but you could see the mold on the ceilings. The pool is great, beautiful & good was also good. Just the smell of mold had us wanting to leave
Stayed 2 nights in Apr 2024

8/10 Good

Lucia Helena

Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff was very courteous, room was clean, food and amenities were very good as well. I definitely come back again.
Stayed 2 nights in Nov 2025

4/10 Poor

Cristian

Liked: Cleanliness, staff & service, room comfort

NÃO VALE O QUE COBRAM

Pelo valor, e experiência com varios outros resorts, deixou muito a desejar, não fizeram uma atração semanal tipo teatros etc, bebidas como (Amarula e licor 43) nem pensar, limitada a PEPSI, ruim somente 3 opções de cerveja, infelizmente ainda não é um lugar Premium e com valor ABSURDAMENTE CARO para o que oferece,
Stayed 2 nights in Sep 2025

8/10 Good

Roberto

Liked: Staff & service, room comfort

Poderia ser melhor

Lugar fantástico , lindo , mas e apesar de 1400 funcionários da secretaria da educação em congresso . Intenso , abarrotado .
Stayed 4 nights in Aug 2025

10/10 Excellent

PAULO

Liked: Property conditions & facilities, room comfort

Perfeito e surpreendente.

Hotel perfeito em todos os sentidos, só satisfação.
Stayed 5 nights in Jul 2025

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente resort ! Lugar lindo , comida farta e variada, equipe de recreação super animada .
Stayed 4 nights in Jul 2025

6/10 Okay

Marcos

Disliked: Staff & service
Razoável
Stayed 3 nights in Jul 2025

8/10 Good

Cid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bom

Resort com ótima infraestrutura, ideal para crianças, numa localização excelente a beira do lago com paisagem muito bonita. Comida boa.
Stayed 6 nights in Jul 2025

8/10 Good

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Boa avaliação mas com ressalvas

A estadia foi boa. Elogio ao funcionário Diogo do transfer interno, excelente e muito proativo. Elogio também ao Igor Silva, que faz a animação do hotel, dinâmicas na piscina e shows - ele é sensacional! Chegamos para fazer o check in e não fomos muito bem recebidas na recepção. Um funcionário calvo não nos atendeu bem e passou outras pessoas em nossa frente. A estrutura do hotel é excelente. A limpeza também. Em relação a comida, nota 8 de 10. Algumas coisas não são frescas e pouco variadas. A comida da piscina é horrível. No geral, a avaliação é nota 8,5 para o hotel em geral. Podendo mudar a questão dos funcionários despreparados como o calvo da recepção bem como alguns alimentos serem mais frescos e a comida da piscina ser totalmente alterada.
Stayed 2 nights in Jul 2025

4/10 Poor

Mario

Disliked: Staff & service, property conditions & facilities, room comfort
Como se intitulam como um resort de luxo na verdade está bem longe disso. Quarto cheirando mofo com várias necessidades de manutenção. Comida bem mais ou menos e como estava bem cheio era um tumulto os momentos das refeições. Não volto.
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recreação do Malai melhor parte do hotel

Tudo perfeito, hotel sensacional e equipe de recreação incrível! Viajei com amigos e, enquanto nós aproveitávamos, as crianças ficavam super bem entretidas por horas. A equipe de atendimento é excelente, sempre atenciosa e prestativa, com exceção de uma funcionária próxima ao bar da piscina, que infelizmente foi antipática. Fora isso, a experiência foi maravilhosa e definitivamente penso em voltar, principalmente pela recreação. Tio mickey é sua turma são sensacionais.
Stayed 4 nights in Feb 2025

6/10 Okay

leticia

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

malai

Já estive por 3 vezes no Hotel e dessa vez o atendimento, limpeza e comida cairam muitooo!! As piscinas estavam sujas, funcionários mal humorados, não dão bom dia, nao respondem bom dia, dava para contas os simpáticos... Os unicos simpaticos era o pessoal do restaurante. Pelo valor cobrado deveriam ter mais opçoes de comida, frutos do mar ...
Stayed 2 nights in Nov 2024

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort

Razoável

A estrutura é excelente, mas, considerando o valor pago, poderia oferecer mais opções de serviços. Pontos negativos: - Se os hóspedes chegarem antes do horário do check-in, precisarão esperar. Além disso, qualquer consumo realizado antes do check-in deve ser pago, mesmo em um sistema all inclusive. - A localização do sorvete é pouco acessível; seria melhor se ficasse próximo às piscinas. - A variedade de petiscos é limitada.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nossa experiência foi maravilhosa, lugar incrível, atendimento excelente! Barman Taua muito eficiente, tio cuqui muito simpatico ! Adoramos.
Stayed 2 nights in Sep 2024

6/10 Okay

Bárbara

Liked: Amenities, property conditions & facilities
Experiência ficou aquém das expectativas. Check-in com fila por poucos atendentes, quartos limpos mas corredores de acesso aos apartamentos muito sujos inclusive com barata morta. Esperava mais opções nas refeições, mas a comida era boa. Sobremesas nem tanto, a maioria tinha aquele sabor sonso. Petiscos da piscina nao eram repostos a contento, no domingo que estava com ocupação maior, fomos nos servir e não tinha. Fizeram uma cobrança indevida de consumo, tive que reclamar e estornaram. Pastelaria, hamburgueria e pizzaria só funcionam após às 19h. No folder que entregam na chegada está escrito que o almoço é servido a partir das 11h, no domingo foi cumprido mas na segunda foram servir era 12h20min. Piscinas e estruturas de lazer muito boas! Boa estrutura e entretenimento para crianças. Quartos espaçosos e cama boa.
Stayed 2 nights in Sep 2024

6/10 Okay

Inayara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O que precisa melhorar, e mto, são as refeições e bebidas oferecidas. Achei tudo uma verdadeira enrolação. Os petiscos, que ficam a vontade para consumo durante o dia, são gordurosos, e sugiro variar durante o dia, ou altenar opões entre os dias. As bebidas, para quem se hospedar por mais de um dia, enjoa logo na primeira diária. Tudo sem apresentação, apesar de mto zelo no manuseio dos alimentos. Todos os funcionários são excelentes e mto educados. Pelo valor cobrado, creio que dá para oferecer mto mais variedades e qualidade no serviço all inclusive. O bangalô 1501, é preciso lubrificar as dobradiças das portas internas, pois são mto barulhentas. O som da área comum, ou seja, das piscinas, estava mto alto e tbm de péssima qualidade. Já que é para ligá-lo, sugiro amenizar o volume das caixas de som, a fim de tornar o ambiente mais agradável para quem quer descansar e conversar tbm.
Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Um dos piores resorts que já fiquei

Me decepcionei com o local, as piscinas extremamente geladas, a piscina infantil era impossível ficar mais de 10minutos com criança, água muito gelada. A piscina que era aquecida e coberta, horrível e sempre suja. Tem muita recreação para as crianças com monitores, mais para bebê como o meu de 1 ano, não tinha como usar a piscina por conta da água fria, não tem uma brinquedoteca bacana, tem um quartinho com uma piscina de bolinha e um escorrega somente para o tamanho do resort achei horrível. Faltou uma brinquedoteca grande para recreação de crianças menores. A comida foi decepcionante, a janta era o resto do almoço, as mesmas coisas, pouca variedade, carne de chapa horrível, na opção de massas funcionários despreparados queimavam e desconheciam os ingredientes por não serem brasileiros. Garçom sem educação retirava o prato da mesa mesmo a gente comendo, levantei da mesa por duas vezes para ir pegar comida deixei a bolsa e o celular ao lado do prato para sinalizar que tinha gente e mesmo assim retiram meu prato por duas vezes com comida nele. Os petiscos sempre frios e a mesma coisa todo dia, linguiça, batata frita e peixe. Era isso que tinha para comer durante o dia. Próximo a piscina onde deveria ter picolé e sorvete não tinha, pra conseguir um sorvete tinha que descer um morro e ir pegar e voltar para piscina totalmente sem conforto para o hóspede. O Buffet infantil nunca estava servido no horário que diziam, consegui uma única vez alimentar meu filho nele.
Stayed 3 nights in Aug 2024

8/10 Good

Leandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Piscina Gelada!

O resort é novo. Os bangalôs são longe das refeições, porém eles fornecem condução que chega com rapidez. O que não gostamos foi o fato da PISCINA PRINCIPAL SER GELADA. Não dá pra aproveitar tanto por isso. A piscina aquecida tem um pé direito baixo. Dá uma sensação de abafamento. O sistema ALL inclusive em termos de refeição/bebidas é 10.
Stayed 7 nights in Jun 2024

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Malai Manso Resort Uma boa opção para descanso!

Resort bem agradável, beleza natural do lugar em conjunto com a arquitetura que fizeram deixa tudo muito bonito. Comidas e bebidas a vontade e variadas, somente uma ressalva para as comidas servidas fora do Buffet que poderiam ser mais variadas e horários mais extendidos.
Stayed 2 nights in Jun 2024

8/10 Good

Camila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótimo atendimento, boa infraestrutura

O resort fica em um local muito privilegiado, com uma paisagem incrível. O bangalô é muito confortável. A pesar de um pouco distante da piscina e restaurantes, eles disponibilizam transporte interno, que chega super rápido. Toda equipe é muito atenciosa - desde a recepção, aos bartenders, garçons, motoristas e guardas da entrada. Os drinks são ótimos! O buffet (café da manhã, almoço e janta) tem uma grande variedade e a qualidade é ok. Um único ponto é que se você busca mais tranquilidade, a música/ atividades da piscina são bem altas ou outros hóspedes usam caixas de som (apesar de ter placas dizendo que é proibido)
Stayed 2 nights in May 2024

6/10 Okay

BRUNO

Liked: Room comfort
Disliked: Cleanliness, staff & service

Experiência Ruim

A minha experiência no Malai Manso Yatch foi PÉSSIMA!! Logo que chegamos, ficamos mais de 1hora aguardando nossas malas que não aparecia de jeito nenhum, até q eu resolvi “resgatá-las” no depósito de malas. No café da manhã, faltava tudo, desde talheres nas mesas até mesmo reposição de frutas e principalmente suco de laranja. O restaurante um calor terrível, tínhamos q ficar pedindo para ligarem o arcondicionado! Uma observação importante, os funcionários estavam dispostos a um bom atendimento, no entanto a demanda era SUPERIOR ao número de colaboradores Enfim, pra terminar, espero q essas críticas construtivas sirvam de alguma forma a acrescentar o crescimento do Malai Manso já q é uma estrutura belíssima num lugar paradisíaco Grato
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hotel é muito bom mas o check in é sempre um caos!! Fiquei quase 1 hora na fila e o atendente esqueceu de entregar os cartões de toalha e ainda errou na pulseira da minha filha!
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

bom

Segunda vez que estivemos no local, comida boa, otima estrutura e bem cuidado.. só o atendimento das meninas do checkin que são bem mal humoradas..
Stayed 2 nights in Oct 2023