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ITZA Hotel Boutique Internacional

4.0 star property
Travelers discover upscale comfort at this boutique hotel in downtown Cuenca, where two restaurants serve local flavors and hidden gems wait just outside the door

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ITZA Hotel Boutique Internacional in vibrant Cuenca offers modern luxury and genuine hospitality. Guests enjoy a complimentary cooked-to-order breakfast, multilingual staff assistance, and laundry services. The charming terrace is perfect for city views.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Free WiFi
  • Restaurant
  • Laundry
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Suite, 1 King Bed, Balcony

Premium bedding, down comforters, Select Comfort beds, minibar

Deluxe Suite, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Soundproofed
Individually decorated
Free cribs/infant beds
Smart TV
Pillow menu
Premium bedding
Select Comfort bed
  • 377 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | Premium bedding, down comforters, Select Comfort beds, minibar

Presidential Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually decorated
Free cribs/infant beds
Smart TV
Pillow menu
Premium bedding
Select Comfort bed
Blackout drapes/curtains
  • 388 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Double Room, 1 King Bed, Balcony

Junior Double Room, 1 King Bed, Balcony | Premium bedding, down comforters, Select Comfort beds, minibar

Junior Double Room, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Individually decorated
Smart TV
Pillow menu
Down duvet
Premium bedding
Blackout drapes/curtains
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, Balcony

Premium bedding, down comforters, Select Comfort beds, minibar

Deluxe Twin Room, Balcony

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Soundproofed
Individually decorated
Smart TV
Pillow menu
Down duvet
Premium bedding
Blackout drapes/curtains
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Deluxe Twin Room, No Windows

Deluxe Twin Room, No Windows | Premium bedding, down comforters, Select Comfort beds, minibar

Deluxe Twin Room, No Windows

Highlights

Soundproofed
Individually decorated
Smart TV
Pillow menu
Down duvet
Premium bedding
Blackout drapes/curtains
Select Comfort bed
  • 205 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, No Windows

Deluxe Room, No Windows | Premium bedding, down comforters, Select Comfort beds, minibar

Deluxe Room, No Windows

Highlights

Soundproofed
Individually decorated
Smart TV
Pillow menu
Down duvet
Premium bedding
Blackout drapes/curtains
Select Comfort bed
  • 205 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite, 1 King Bed, City View

Deluxe Suite, 1 King Bed, City View | Premium bedding, down comforters, Select Comfort beds, minibar

Deluxe Suite, 1 King Bed, City View

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Individually decorated
Free cribs/infant beds
Smart TV
Pillow menu
Premium bedding
Select Comfort bed
Blackout drapes/curtains
  • 377 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, City View

Premium bedding, down comforters, Select Comfort beds, minibar

Deluxe Twin Room, City View

Highlights

Soundproofed
Individually decorated
Smart TV
Pillow menu
Down duvet
Premium bedding
Blackout drapes/curtains
Select Comfort bed
  • 215 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Luxury Room, 1 Queen Bed, City View

Luxury Room, 1 Queen Bed, City View | Premium bedding, down comforters, Select Comfort beds, minibar

Luxury Room, 1 Queen Bed, City View

Highlights

Soundproofed
Individually decorated
Smart TV
Pillow menu
Down duvet
Premium bedding
Blackout drapes/curtains
Select Comfort bed
  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed
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About the neighborhood

Map
Gran Colombia y Benigno Malo, 25, Cuenca, Azuay, EC010104

What's nearby

  • Calderon Park - 2 min walk - 0.2 km
  • New Cathedral of Cuenca - 2 min walk - 0.2 km
  • Convent of the Assumption - 2 min walk - 0.2 km
  • Plaza Rotary Market - 7 min walk - 0.6 km
  • Río Tomebamba & Calle Larga - 10 min walk - 0.9 km

Getting around

  • 14n - Antonio Borrero Station - 3 min walk
  • Gaspar Sangurima Tram Station - 8 min walk
  • Cuenca (CUE-Mariscal Lamar) - 10 min drive

Restaurants

  • ‪Chocolateria Dos Chorreras - ‬3 min walk
  • ‪Latitud Cero Taproom - ‬3 min walk
  • ‪Negroni - ‬3 min walk
  • ‪Angelus by Tutto Freddo - ‬2 min walk
  • ‪Raymipampa - ‬2 min walk

About this property

ITZA Hotel Boutique Internacional

Upscale hotel located in Downtown Cuenca
Consider a stay at ITZA Hotel Boutique Internacional and take advantage of free cooked-to-order breakfast, a free grocery shopping service, and a terrace. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and local and international cuisine. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
Other perks at this hotel include:
  • A roundtrip airport shuttle (surcharge), a TV in the lobby, and smoke-free premises
  • A 24-hour front desk, free newspapers, and an elevator
  • A porter/bellhop, wedding services, and a front-desk safe
Room features
All guestrooms are individually decorated, and have comforts such as premium bedding and pillow menus, as well as perks like laptop-compatible safes and laptop-friendly workspaces.
Other amenities include:
  • Select Comfort beds and down comforters
  • Heated floors, rainfall showers, and hair dryers
  • 52-inch Smart TVs with premium channels
  • Wardrobes/closets, a personal chef, and free tea bags/instant coffee

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 8:00 PM on request

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 10:30 AM
  • 2 restaurants

Restaurants on site

  • ITZA WHISKY LOUNGE
  • SANTO PLACER
  • ZAZA 360

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Portable shower seat
  • Stair-free path to entrance
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchairs on site

More

  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 52-inch smart TV with premium satellite channels

Food and drink

  • Champagne service
  • Chef service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Desk
  • Electrical adapters
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 25 per vehicle (one-way, maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Itza Internacional Cuenca

Frequently asked questions

Is ITZA Hotel Boutique Internacional pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at ITZA Hotel Boutique Internacional?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at ITZA Hotel Boutique Internacional?

Check-out is at noon.

Does ITZA Hotel Boutique Internacional provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6:00 AM–8:00 PM on request. A fee of USD 25 per vehicle applies.

Where is ITZA Hotel Boutique Internacional located?

Located in Downtown Cuenca, this hotel is steps from Calderon Park, Church of Santo Domingo, and New Cathedral of Cuenca. Convent of the Assumption and Esqueletologia Museum are also within 5 minutes. 14n - Antonio Borrero Station and Luis Cordero (Hermano Miguel) Station are within a 5-minute walk.

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Reviews

ITZA Hotel Boutique Internacional Reviews

9.6

Exceptional

9.8

Cleanliness

9.2

Amenities

9.4

Staff & service

9.4

Eco-friendliness

9.4

Property conditions & facilities
Rating 10 - Excellent. 54 out of 59 reviews
Rating 8 - Good. 2 out of 59 reviews
Rating 6 - Okay. 0 out of 59 reviews
Rating 4 - Poor. 1 out of 59 reviews
Rating 2 - Terrible. 2 out of 59 reviews

Reviews

10/10 Excellent

Ace

Liked: Cleanliness, amenities, property conditions & facilities
The staff was absolutely great, accommodating us and helping us out. We arrived very early, and they did their best to get us into a room ASAP instead of making us wait all day. The room was very nice, and the restaurant's superb food was some of the best around.
Stayed 2 nights in Dec 2025

10/10 Excellent

Rosana

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is amazing. The staff is so attentive and made all of my accommodations. I would def recommend staying in Itza hotel in the beautiful city of Cuenca! I would come back for sure.
Stayed 6 nights in Oct 2025

10/10 Excellent

Heidi

Liked: Cleanliness, amenities, property conditions & facilities
Everything was fabulous! Everyone was super helpful.
Stayed 2 nights in Nov 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed our stay.....

ITZA is our favourite hotel in Ecuador, we have stayed in 6 hotels on our trip. Fantastic, convenient location, attentive service front the Front Desk especially Mable, also Alex in the morning when Mabel is not on duty. Prompt response, organised, accommodating staff. Food is very good in both restaurants, great roof top bar / lounge / restaurant. Nice updated refurbished original historical building. If we ever return to Cuenca, we will definitely sat there again.
Stayed 4 nights in Aug 2025

10/10 Excellent

thomas

Liked: Staff & service, amenities, property conditions & facilities
Great intimate boutique hotel, in the middle of everything.
Stayed 3 nights in Apr 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was fantastic. The personnel working at the front were welcoming and extremely helpful. Alex, Mabel, Fernando, and Ana Maria all went above and beyond to help with recommendations and arrangements. The location is perfect and central to all the sites. The decor is luxurious. Everything is what a great hotel should be!
Stayed 4 nights in Jan 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous property - amazing design, very clean, high ceilings, rooftop view, beautiful interior.

10/10 Excellent

Ivelisse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful ITZA

ITZA is a beautiful hotel nestled in the city center of Cuenca. The rooms are clean, comfortable, and exquisite decorated. Room service was great! Breakfast was scrumptious as well as any food ordered. The cocktails were amazing. I highly recommend ITZA Hotel Boutique International.
Stayed 1 night in Jul 2024

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beabar.utiful view from the rooftop
Stayed 1 night in Aug 2023

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ITZA AMAZING. The hotel is in a great location easy to walk to areas or catch taxis. Restaurants close by. The hotel is beautiful the rooms are spacious and filled with everything you need and more. The staff was so wonderful. They are extremely friendly and helpful. Five stars is not enough fhey need 10. Would recommend and would definitely stay again.

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to commend Pablo Vite and Paul Andrade and a young lady (don't know her name. These folks were excellent and assisted with a problem I had with a cell phone. They went above and beyond!!
Stayed 3 nights in Feb 2023

4/10 Poor

Jose

Liked: Cleanliness
Disliked: Staff & service
Horrible customer service. Made reservation using Expedia. Final price included taxes and fees, when I checked out they charged me $40 extra for “the service.” Manager was unhelpful and unwilling to try to understand Expedia’s fees. Basic breakfast, overrated for the price. The good news is that for less money you can find a better hotel with better customer. Manager’s attitude ruined my day.

10/10 Excellent

Belen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso hotel y ubicación
Stayed 3 nights in Dec 2025

10/10 Excellent

Pedro

Liked: Cleanliness, amenities, property conditions & facilities
La verdad todo estuvo excelente, la atención del personal, las habitaciones, la limpieza y el desayuno.
Stayed 1 night in Nov 2025

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente atención, el desayuno muy rico. Todo estuvo muy bien
Stayed 2 nights in Sep 2025

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptionnel

Fantástico
Stayed 1 night in Apr 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vale la pena

Una grata sorpresa en Cuenca: un boutique hotel que combina encanto y comodidad. La decoración es de muy buen gusto, la ubicación es extraordinaria y la infraestructura, sorprendentemente moderna, se integra de manera armoniosa en una casa de arquitectura antigua. ¡Altamente recomendado!
Stayed 2 nights in Feb 2025

2/10 Terrible

Fernando

Disliked: Staff & service, property conditions & facilities
El cuarto muy pequeño no es para cuatro peormente para cinco. Ademas indicaron que no incluia impuesto ni servicio que expedia estaba equivocado en la tarifa. Un engaño
Stayed 3 nights in Nov 2023

10/10 Excellent

FERNANDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es realmente un boutique hotel de lujo en todos los aspectos. Calidad de sabanas almohadas toallas. Desayuno a la carta incluido. Detalles como al haberseme quedado mi afeitadora, fueron a la farmacia y en 10 minutos me trajeron una de cortesía. Eso es lo que uno espera de un hotel de lijo...felicitaciones
Stayed 1 night in Oct 2023

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hôtel très proche du centre ville et pourtant offrant un calme idéal. Très beau! Le personnel très sympathiques. Le petit déjeuner excellent et chic.
Stayed 4 nights in Aug 2023

10/10 Excellent

HECTOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Aug 2023

10/10 Excellent

Veronica

Liked: Cleanliness, property conditions & facilities
Xx
Stayed 1 night in May 2023

10/10 Excellent

LUCIANO

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel es precioso y la ubicación excelente. Vale la pena comer en el restaurante, tienen cocina de autor exquisita con una muy buena atención. El personal está bien preparado y las recomendaciones de bebidas y vinos son fantásticas

10/10 Excellent

José

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una belleza
Stayed 1 night in Sep 2022