Exterior
Check availability

Reviews of ibis Mexico Perinorte

3 out of 5
ibis Mexico Perinorte
Hacienda Sierra Vieja 2 Centro, Centro Comercial Perinorte, Cuautitlan Izcalli, MEX

Reviews

8.0

Very Good

Rating 10 - Excellent. 249 out of 673 reviews" "
Rating 8 - Good. 235 out of 673 reviews" "
Rating 6 - Okay. 111 out of 673 reviews" "
Rating 4 - Poor. 35 out of 673 reviews" "
Rating 2 - Terrible. 43 out of 673 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Vanessa, Indianapolis

Liked: Staff & service
Necesitan mejorar un poco los baños de las habitaciones, a mi me tocó uno muy feo
Stayed 4 nights in Apr 2024

10/10 Excellent

Maribel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen hotel
Stayed 2 nights in Feb 2024
Response from HOTEL IBIS MEXICO PERINORTE on 2024/2/28
Estimado Huésped, Muchas gracias por sus amables comentarios. Estaremos encantados de recibirlo en su próxima vista a la ciudad.

2/10 Terrible

Miguel

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Ibis is one of my favorite stays, affordable, simple and clean. Well... not this time. Smelly room, smelly sheets, dirty fully dirty towels, smelly towells, a cockroach in the shower, lime in the sinks... bad. I love this hotel chain it is not the brand I am sure this is a management issue. I have pictures if needed. Thankyou.

6/10 Okay

Enrique

Traveled with family
They offer Pet friendly service but they do not provide any bed, meal or water. Just the access of the pet into the same room. They also asked for a deposit amount in cash of $1000.00 MXP to cover any damage the pet could cause. Finally they did not provide any receipt of such cash. At the check out they give us back the cash without any inspection of the room. This procedure at all does not make any sense.
Stayed 1 night in Dec 2023
Response from General Manager on 2024/2/15
Dear Enrique, thank you very much for taking the time to share your experience with us. I am very sorry that they did not offer you the gift bag and bone for pets that we gave upon arrival, I will promptly review what happened, on the other hand the maid is the one who reports to us the conditions in which the room is located and It will depend on various moments, if upon departure they have already gone to cleaning, they notify the reception of the conditions and if everything is in order at the time of departure, we only focus on some need on your part before leaving the hotel. I hope my comments are helpful. of support within your experience. Have a great afternoon.AtteCarlos G.General ManagerIbis Mexico Perinorte

8/10 Good

Blanca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from HOTEL IBIS MEXICO PERINORTE on 2024/2/8
Estimado Huésped, Muchas gracias por sus amables comentarios. Estaremos encantados de recibirlo en su próxima vista a la ciudad.

10/10 Excellent

Omar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2023
Response from HOTEL IBIS MEXICO PERINORTE on 2024/2/8
Estimado Huésped, Muchas gracias por sus amables comentarios. Estaremos encantados de recibirlo en su próxima vista a la ciudad.

4/10 Poor

Cynthia

Response from HOTEL IBIS MEXICO PERINORTE on 2024/2/8
"Estimado Huésped:Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Ibis Perinorte.Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas.En ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia.Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo.Reciba un cordial saludo."

8/10 Good

Ibodilla

Stayed 2 nights in Aug 2023

10/10 Excellent

MARCO ANTONIO SALAS

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente por el servicio que ofrece por un precio justo. Creo que si llevo auto propio me volveré a quedar en ese IBIS. ¡Muchas gracias por todo!... M
Stayed 1 night in Aug 2023
Response from HOTEL IBIS MEXICO PERINORTE on 2023/8/31
Muchas gracias por tus comentarios,Te esperamos pronto :)

8/10 Good

Lucero

Stayed 1 night in May 2023
Response from General Manager on 2023/6/21
Estimada Lucero, Muchas gracias por sus amables comentarios. Estaremos encantados de recibirlo en su próxima vista a la ciudad, agradezco mucho su preferencia que pase excelente miércoles.AtteCarlos G.Gerente GeneralIbis México Perinorte

4/10 Poor

Jose luis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Not a good hotel…. Do not lust it as a good option. Old, dirty places…..
Response from General Manager on 2023/1/19
Dear Jose Luis,Thank you for taking the time to tell us about your experience at the ibis Mexico Perinorte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Gerente GeneralIbis México Perinorte

10/10 Excellent

Daniela Fernández

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and kind!
Stayed 1 night in May 2022

2/10 Terrible

Esperanza

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Nunca se hospeden ahí! fue la peor experiencia: las camas duras, almohadas como piedras. No hay agua caliente en las noches. Las toallas están viejas y deshilachadas y las sabanas huelen a humedad; lo peor es que ni papel de baño pusieron! el desayuno es un insulto: solo hay huevo revuelto y frijoles pero con sabor a traste sucio! los focos de las habitaciones zumban como si tuvieran un insecto. Y aguas! la perilla de la puerta da toques! un asco de lugar! jamás lo volveré a reservar!
Stayed 13 nights in Mar 2022

8/10 Good

Patricia

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación y precio si vas de paso. Estacionamiento seguro, cerca de centro comercial. Solo les falta un poco de organización para el desayuno. Creo que lo ideal sería pedirlo al cuarto para evitar confusiones. La mayoría del personal muy atentos.
Stayed 1 night in Mar 2022
Response from Gerencia General on 2022/3/24
Estimada Patricia, Muchas gracias por sus amables retroalimentación, nos podria apoyar en que fue lo que no le agrado para poder verificar y buscar trabajar en ello. Estaremos encantados de recibirlo en su próxima vista a la ciudad.

10/10 Excellent

peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is small and the "double beds" are smaller than you'd expect but everything was clean and the hotel is in a convenient location.
Stayed 1 night in Feb 2022
Response from Gerencia General on 2022/3/24
Estimado Huésped, Muchas gracias por sus amables comentarios. Estaremos encantados de recibirlo en su próxima vista a la ciudad.

8/10 Good

Margarota

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Gerencia General on 2022/3/24
Estimado Huésped, Muchas gracias por sus amables comentarios. Estaremos encantados de recibirlo en su próxima vista a la ciudad.

8/10 Good

santiago

Traveled with family
Liked: Cleanliness, staff & service
Was the only one have room available at 3am
Stayed 1 night in Dec 2021
Response from General Manager on 2021/12/28
Dear guest, We hope your stay with us was a good one. We look forward to your preference in the future. General manager Ibis Mexico Perinorte

6/10 Okay

JUAN, GUADALAJARA

Disliked: Staff & service, amenities
Stayed 1 night in Dec 2021

8/10 Good

Ian

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

luis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for value
Great place for the value
Stayed 3 nights in Nov 2021
Response from General Manager on 2021/12/28
Dear guest, We hope that your stay with us was good and we also thank you for the time to give us your kind comments. We look forward to your preference very soon. General manager Ibis Mexico Perinorte

10/10 Excellent

luis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for value
Great place
Stayed 1 night in Nov 2021

10/10 Excellent

luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms for a great price
Everything was great, very clean rooms. A little small but they were great
Stayed 3 nights in Nov 2021
Response from General Manager on 2021/12/28
Dear guest, We hope that your stay with us was good and we also thank you for the time to give us your kind comments. We look forward to your preference very soon. General manager Ibis Mexico Perinorte

8/10 Good

Gregorio

Business traveler
Liked: Cleanliness, staff & service
Puede mejorar
El baño se inunda, no hay ameninades de baño, bien a secas para dormir y ya!
Stayed 1 night in Nov 2021

10/10 Excellent

Jorge

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good to stay for a couple of days
Stayed 1 night in Nov 2021

8/10 Good

Armando

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2021

6/10 Okay

Luis Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cena
En general muy bien todo el servicio, solo que no pude cenar, ya que solo había unos sándwiches fríos
Stayed 1 night in Jul 2021
Response from Gerencia General on 2021/7/30
Estimado Luis, Lamentamos que su experiencia no haya sido satisfactoria, En ibis tenemos servicio de Desayuno de 6:30am a 11:00am, Comidas y cenas de 3:00pm a 9:00pm, y snacks las 24 horas del dia, esto por disposicion oficial devido al Covid 19. Lo esperamos nuevamente en su visita por la ciudad. Saludos Cordiales

2/10 Terrible

Rodolfo

Stayed 1 night in Jul 2021
Response from Gerencia General on 2021/7/12
Estimado Rodolfo, Nos gustaria saber mas sobre su experiencia, favor de contactarnos al correo: h5981-am1@accor.com con el fin de mejorar en su proxima estancia con nosotros, Saludos cordiales Gerencia General

10/10 Excellent

Even

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great standard
Great standard
Stayed 4 nights in Jun 2021
Response from Gerencia General on 2021/7/9
Estimado huesped, Mucahs gracias por sus amables comentarios. Lo esperamos nuevamente en su proxima visita. Saludos Cordiales

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2021
Response from Gerencia General on 2021/7/15
Estimado Huesped, Muchas gracias por sus comentarios, Lo esperamos pronto,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness
Clean
Stayed 1 night in Jun 2021
Response from Gerencia General on 2021/6/25
Estimado Mr. Orbitz Muchas gracias por sus comentarios

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're coming to northern Mexico City this is a great place to stay. Near industrial zone. Walking distance to shopping mall and restaurants inside the mall. Nice clean guest rooms. Excellent for business travelers.
Stayed 4 nights in Mar 2021
Response from Gerencia General on 2021/3/18
Estimado huesped Muchas gracias por sus comentarios Lo esperamos en su siguiente visita Gerencia General

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good place to stay if you come to northern Mexico City.
Stayed 3 nights in Feb 2021
Response from Gerencia General on 2021/3/5
Estimado huesped Agradezco el tiempo que se toma para sus comentarios, Lo esperamos de vuelta en esta su casa, Saludos Cordiales

10/10 Excellent

Enrique

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay when you are on business travel and want to keep an eye on your budget.
Stayed 5 nights in Jan 2021
Response from Gerencia General on 2021/3/5
Estimado Enrique Agradezco el tiempo que se toma para sus comentarios, Lo esperamos de vuelta en esta su casa, Saludos Cordiales

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable and cleaner than expected for the rate.
Stayed 1 night in Jan 2021
Response from Gerencia General on 2021/1/18
Estimado huesped, Muchas gracias por sus amables comentarios, lo esperamos nuevamente en esta su casa, Gerencia General

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Being next door to the mall was very convenient
Stayed 1 night in Oct 2020
Response from Gerencia General on 2020/10/19
Estimado huesped, Muchas gracias por sus amables comentarios, Lo esperamos en su proxima visita. Saludos cordiales Gerencia General

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Gerencia General on 2020/9/10
Estimada Clara, Muchas gracias por sus comentarios La pronto en su proxima visita Saludos cordiales Gerencia General Ibis Mexico Perinorte

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Stayed 7 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Hellen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All well
All well. Thank you
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 5 nights, the room are too small if you're gonna be spending time during the day, but if you're only going to spend the night they're ok. Our breakfast was included. The shower it's too small and we had to put towels underneath the door so it wouldn't splash all over the floor. They lack irons to iron your clothes. Its convenient located by a mall, about half a block, where you can find restaurants and shopping stores. If you're staying for a few days and you're going to use to sleep I would recommend it.
Stayed 5 nights in Aug 2019
Response from Atte. Ivonne Sánchez Gerente General Ibis México P on 2019/8/14
Thank you for taking the time to tell us about your experience at the ibis Mexico Perinorte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

YUKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Towels are fraying. Really old. Ibis used to be okay but now property is due for remodel.
Stayed 2 nights in Jan 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Paulo

Liked: Cleanliness, staff & service, property conditions & facilities
Prompt Issue Resolutions
Upon arrival we were greeted and quickly assigned our room. We went up to the floor in the elevator and it immediately smelled like cigarette smoke. The whole hotel is advertised as No Smoking. We went into the room and it also smelled. I called down to the front desk and they told us we could come down and get a new room assignment. We were moved to a different floor and the issue was resolved. I was impressed with the quick response of service requests.
Stayed 2 nights in Oct 2018
Response from Ivonne Sánchez Gerente General on 2018/10/29
We very much appreciate your comments regarding your stay at the ibis Mexico Perinorte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atte. Ivonne Sánchez Gerente General Ibis México Perinorte

4/10 Poor

MANUEL

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 7 nights in Sep 2018
Response from Ivonne Sánchez Gerente General on 2018/10/31
Estimado Huésped, Muchas gracias por elegir Ibis México Partinorte en su visita a la Ciudad. Estamos muy agradecidos por sus amables comentarios. Esperamos tener el gusto de recibirle nuevamente en un futuro próximo. " Atte. Ivonne Sánchez Gerente General Ibis México Perinorte

8/10 Good

Luis

Liked: Cleanliness, staff & service, room comfort
Good option in the exit of Mexico City with a large shopping mall next to it.
Stayed 1 night in Sep 2018
Response from Ivonne Sánchez Gerente General on 2018/10/29
We very much appreciate your comments regarding your stay at the ibis Mexico Perinorte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atte. Ivonne Sánchez Gerente General Ibis México Perinorte

4/10 Poor

Verified traveler

Liked: Room comfort
I’ve been here a few times. Now new management. Needs improvement in food and room cleanliness
Stayed 2 nights in Jul 2018