Crystal Cascades Tours

The Reef Hotel is a three level building WITHOUT elevators so you have to carry your own luggage up the three flights of stairs. The WiFi connection in the room did not work. The staff said they could not fix it for the two days I stayed there. Inside the room there were small ants around the bathroom sink. The room was not cleaned and bed not made for the second day of my stay. The hotel staff was not helpful on any of my concerns.

Nothing to complain about, the staff were exceptional. Thank you for a great stay.

the rooms have space and a spacious balconies however the rooms are dated, walls are paper thin (despite being as far away from the elevator possible), and there is mold in the grout of the shower. The beds are firm and only sheets on the bed. We tried to slowly increase the air conditioning but it simply could not keep up and did not get below 22 C.