Find Family Hotels in Crystal Bay, NV

"Check in staff could use customer service training and some kindness. They were advertising a movie at the pool that never happened, which led my son to being disappointed. This place has potential & is in a prime location. So close to being great, but their staff needs major training to elevate "

"I would stay here again. It was about 1 long block from the Gondola, which is an excellent location; we could easily walk to the Gondola. It was the least expensive option in this area or farther out. It was clean. Parking was free and plentiful, close to my room. I didn't have a pet, but they are allowed. The downsides are that the construction is thin: I could hear every footstep of the people in the room above me and all of their conversations and the window opening and closing; one set of neighbors was loud and kept me awake. Also, my electronic doorway only worked once per time; I had to keep going to the front desk for a new key, and based on comments from front desk and neighbor guests, that was somewhat common. Older construction, but overall decent. For the location and price, it was worthwhile; though next time, I'd ask for a 2nd story room, which might be the rooms with the fireplaces; that said, they were out of firewood for the fireplaces."

"Paid for a lake view room upon booking, but was given a room on the opposite side. "

"Gorgeous property with amazing staff. "

"The room was lovely! Clean & spacious. The proximity next to the Tahoe Blue Event Center was so convenient! It made for easy walking back and forth from the hotel to the volleyball tournament we attended at the event center. I would definitely return!"

"Got charged for parking and valet parking double. "

"Walking distance to gondola "

"had a great experience here! Rodrigo at the front desk was wonderful and very helpful. "

"TV remote was missing and I looked for it under and behind the drawer. I found empty soda bottles and food wrappers. No Tv remote was found. I asked for a replacement TV remote. Service was not answering the call immediately. My call was put on hold then disconnected. It took me several calls and a couple of hours to ask for the replacement. The house service brought a replacement while we were out for dinner which didn’t work with the TV in our room."