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Reviews of Crown Resorts at Lake Tansi West

2 out of 5
Crown Resorts at Lake Tansi West
8005 Cherokee Trail, Crossville, TN

Reviews

8.4

Very Good

Rating 10 - Excellent. 33 out of 70 reviews" "
Rating 8 - Good. 22 out of 70 reviews" "
Rating 6 - Okay. 7 out of 70 reviews" "
Rating 4 - Poor. 6 out of 70 reviews" "
Rating 2 - Terrible. 2 out of 70 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Jackie

could not find property, did not stay there, gps took me down gravel and dirt roads and no cell service to call
Stayed 1 night in May 2024

8/10 Good

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities
As most reviews mention it is dated, but the staff is wonderful. Our unit was clean and overlooked the golf course. To have a full kitchen, living room, deck and 2 bedrooms for the price of a standard motel room this is a great place to stay.
Stayed 3 nights in Apr 2024

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice, but could use an update on everything! I guess if updated though the price would be much higher, overall a good choice for monetary
Stayed 1 night in Mar 2024

8/10 Good

Bryan

Stayed 1 night in Mar 2024

10/10 Excellent

Matt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family experience!

6/10 Okay

Jason

Traveled with family
Liked: Cleanliness
Check in problems
The front office billing had trouble accepting payment from hotels.com only after I was already checked in. Causing stress to the whole experience. The place is outdated but spacious. Just really old 80’s vibe. Fair for the price.
Stayed 1 night in Nov 2023

10/10 Excellent

Tanya

Stayed 1 night in Nov 2023

8/10 Good

Reford

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

gregg

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Paid for a king and two doubles but got a queen and two twins. Sewage smell in lower level. No deadbolt on door. Sliding glass difficult to lock… not sure it really ever did. Front porch light out made entry hazardous.
Stayed 1 night in Oct 2023

10/10 Excellent

Nancy

Traveled with family
The property is a bit faded and smells old but if you don’t have asthma, it should be just fine. I suspect that it is fun in the summer with the lake and the facilities.
Stayed 1 night in Oct 2023

8/10 Good

Clara Nell

Traveled with family
Liked: Cleanliness, staff & service, amenities
The electric outlets all had the top plugin was loose. The phone chargers fell out,had to use all the bottom plugs. The recliner would recline easy but very hard to put back up. The toilets had to be flushed a few times just to get a two piece section of toilet paper to go down and they ran for a long time.
Stayed 3 nights in Sep 2023

4/10 Poor

Tiffani

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Treva

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was great. Friendly staff. Condo needs updated. Carpet smelled musty. But overall clean neat. Comfortable bed and pillows. Kitchen very clean. I will definitely stay again.
Stayed 3 nights in Mar 2023

8/10 Good

Ann

Liked: Cleanliness, staff & service, room comfort
Comfortable and would stay there again.
Stayed 2 nights in Jan 2023

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Good but check your expectations going in
Read the reviews before going in so had lower expectations. For us we needed a place that gave some space and comfort amenities like a microwave and fridge. The unit was a bit dated (early 90s decoration) but clean. We had no maintenance issues and it was quiet. The location is on the south side of crossville and was closer to our destination vs staying downtown which was another reason for staying. Amenities close by like a game room, playground, W/D but didnt use any of them. We'll stay again on future trips.
Stayed 2 nights in Nov 2022
Response from GM at Lake Tansi on 2022/12/2
Thank you for taking the time to give us a review. We are happy to see you enjoyed your stay. We will look forward to seeing you again.

8/10 Good

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2022
Response from GM at Lake Tansi on 2022/12/2
Thank you for your nice rating. We hope you will visit us again very soon.

6/10 Okay

veronica

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We arrived to find water was off It came back a few hours later.It went off again the next day and when it came back the hot water was dirty even after leaving it run for a long time. We used our own water for drinks and did not use the showers at all as we did not want to shower in dirty water. We feel for the amount of money we paid for our two days stay we did not get full value for our money. We do expect to have at least the use of showers and water for our stay but that did not happen.
Stayed 1 night in Sep 2022

10/10 Excellent

brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the area views were great very clean had a few problems with the shower dripping.
Stayed 3 nights in Sep 2022

4/10 Poor

Beth

Disliked: Cleanliness, property conditions & facilities
Dated facility
Facility is in need of an update - everything seems very dated.
Stayed 2 nights in Sep 2022

2/10 Terrible

Ron

Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
It is a dump
Stayed 3 nights in Aug 2022
Response from GM at Lake Tansi on 2022/8/21
We are so sorry you were not happy with your condo. A renovation is in the works.

8/10 Good

Regina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only there 2 nights. Very nice.
Stayed 2 nights in Jul 2022
Response from GM at Lake Tansi on 2022/8/21
Thank you for your review. We hope to see you visit with us again very soon.

6/10 Okay

Talton Jr

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay Away From This Resort!
This had to be the worst place I have every booked. Hotels.com needs to stay away from these people. Check in man was nice and polite and quick. We should have went back and canceled reservation soon as we looked at the first of out two condo's. Ok they were as clean as you can clean a dump. Carpets were vacuumed floors were swept and moped, sinks and tub-shower downstairs was as clean as a 40 year old commode can be. The place we were in Building 15 Unit 102/1C needed first a complete paint job. Again bathrooms baseboards and walls so bad in made you not even want to use anything in there. Upstairs shower I guess at one time may 20 years ago they had put down those things to keep you from slipping but they did not have to worry about that, no way in heck I was going to use that nasty thing. Bed, well the comforter looked like it came out of a rent by the hour hotel. We immediately pulled that off the two beds we used. All of us and our friend next door have back, butt and leg aches from the cheap mattresses that we slept on for 4 days. Commodes, Both either had to use pitcher of water to help them even flush pee or the plunger. The chair, sofa and love seat were so nasty, again looks like it came out of a hourly motel. What is worse is the pillow that had blood stain on pillow case, went to change pillow case and the pillow looked so stained like it was 40 years old. This could be a nice place if they would spend $10,000 on each unit then charge $150 or more a night
Stayed 4 nights in Jul 2022
Response from GM at Lake Tansi on 2022/8/21
We are sorry you didn't like your condo. We are working on a refurbishment plan. We hope to start this fall.

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from GM at Lake Tansi on 2022/8/21
Thank you for your wonderful rating.

10/10 Excellent

ANITA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The weather was perfect Nothing to do but rest. Just what we needed!
Stayed 2 nights in Jul 2022
Response from GM at Lake Tansi on 2022/7/22
Thank you for such a great rating. Rest is what vacations are all about. Come rest with us again soon.

10/10 Excellent

Brandy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from GM at Lake Tansi on 2022/7/22
Thank you for such a wonderful rating. We hope you will visit with us again very soon.

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family place with lots to do
This place was clean, comfortable and adequately equipped. We stayed in a 2 bedroom and it for our group of 6 perfectly. The kitchen was equipped with everything we needed to cook and serve with. Everything was nice and clean. We were close to the pool and got tub and the beach access was a short drive. The resort had plenty to do for a family. We would definitely stay again.
Stayed 1 night in Jun 2022
Response from GM at Lake Tansi on 2022/7/22
Thank you for your rating and review. We love it when our guests have a great stay with us.

10/10 Excellent

kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from GM at Lake Tansi on 2022/7/22
Thank you for your wonderful rating! Come visit us again soon.

8/10 Good

Vatina

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Family
Family vacation in Crossville was good but the hotel/resort was a little outdated some stuff did work and some didn’t
Stayed 4 nights in Apr 2022
Response from GM at Lake Tansi on 2022/4/25
We are happy to see your family vacation was good. We hope you will vacation with us again.

8/10 Good

Megan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was a great stay for our trip.
Stayed 2 nights in Apr 2022
Response from GM at Lake Tansi on 2022/4/25
Thank you for taking your time to give us a review. We hope to see you again very soon.

8/10 Good

george

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower was a little off. Overall it was a good stay. We will be back the next time we are in Crossville!!!!
Stayed 3 nights in Mar 2022
Response from GM at Lake Tansi on 2022/4/25
Thank you for your review. We are happy to see you will be staying with us again.

6/10 Okay

Marianne

Liked: Cleanliness, staff & service
Disliked: Room comfort
Disappointing stay
The front desk person was very nice and check in was easy. However, the mattresses should've been thrown out a few years ago. The king mattress was so broken down, sitting on the edge to get out of bed, you almost slip off the mattress. My husband and I decided to sleep in the beds in the other room. They were no better. We always wear socks inside and the carpet was pretty dirty because our socks showed the dirt. I would definitely NOT stay here again.
Stayed 2 nights in Feb 2022
Response from GM at Lake Tansi on 2022/3/16
We are sorry to see you were not happy with your stay with us. Your comments will be addressed. Again, we are sorry you were not happy with your visit.

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our two bedroom condo. A bit dated, but clean and well stocked.
Stayed 2 nights in Jan 2022
Response from GM at Lake Tansi on 2022/1/29
Thank you for your review. We hope you will visit us again very soon.

6/10 Okay

Lynzee

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This proper is not in the best condition. Cleanliness when walking in was great. Outside was great. TV's hardly worked. Green screen isn't cool. Storm came Saturday night and the sliding door was leaking from the roof. This is not the first time that it happened, I'm sure, there is water stains on the wall and ceiling. Due to being a holiday EVERYTHING was CLOSED, including the pool and gym. I don't know if I would stay here again. Other than that it was a nice resort but it really needs a lot of updating for the price that is paid nightly.
Stayed 2 nights in Dec 2021
Response from GM at Lake Tansi on 2022/1/29
We are sorry for the problems you encountered during your stay. Thank you for letting us know.

10/10 Excellent

Justin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for the money. Great condo
Stayed 2 nights in Nov 2021

10/10 Excellent

Jacob

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay!
Stayed 2 nights in Nov 2021

8/10 Good

Amanda, Whitwell

Stayed 2 nights in Oct 2021

10/10 Excellent

Rayla

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was awesome! The instructions on what to do before checking in and out were a little unclear but we figured it out. We opened the book to look through how to check out. The hours were different on the door then the book or the pamphlets.
Stayed 2 nights in Oct 2021

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Sandy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Very nice place
Our stay was very nice and will stay again. Had alot of room was very clean. Pool was great and hot tub was very relaxing. Front desk worker were very nice and helpful.
Stayed 2 nights in Sep 2021
Response from GM at Lake Tansi on 2021/9/23
Thank you for your review. We are happy you enjoyed your stay with us. We will look forward to seeing you again very soon at Crown Resorts at Lake Tansi West.

10/10 Excellent

ROBERT F

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place on the Tansi course, would stay there again.
Stayed 2 nights in Aug 2021
Response from Crown Resorts Customer Care on 2021/8/25
Thanks for the feedback! We look forward to your next stay with us!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
Stayed 5 nights in Aug 2021
Response from Crown Resorts Customer Care on 2021/8/25
Thanks for the feedback! We look forward to your next stay with us!

4/10 Poor

Kristin

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointment
Bedding was terribly outdated, looked like it was from the 70’s!! Mattresses were horrible, you could feel the springs. Carpet needs pulled up and replaced. Overall paint job would do wonders. Cobwebs in all corners with spiders!
Stayed 1 night in Aug 2021
Response from GM at Lake Tansi on 2021/8/10
We are so sorry you did not enjoy your stay with us. We will contact our pest control provider and express the concern on the spiders. Also, we are in the process of taking up the carpet and installing laminate flooring. We hope you will visit us again soon and see the changes.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quiet-peaceful country
very clean - quiet - peaceful - very nice people
Stayed 3 nights in Aug 2021
Response from GM at Lake Tansi on 2021/8/10
Thank you for your rating and review. We hope you will visit us again soon!

8/10 Good

Dianne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from GM at Lake Tansi on 2021/9/23
Thank you for such a nice rating. We hope you will visit us again very soon.

8/10 Good

Josephine

Traveled with group
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would happily stay here again!
Stayed 1 night in Aug 2021
Response from GM at Lake Tansi on 2021/8/8
Thank you for such a wonderful rating and review. We hope you are planning to visit us again very soon.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Couple of Days Stay
We stayed for a couple of days and it is a pleasant place to stay. The facility is two stories, bedrooms downstairs & kitchen & tv area upstairs. Bathrooms up & down. There is a nice little lake to picnic by or watch the sunset. Close to town.
Stayed 2 nights in Jul 2021
Response from Crown Resorts Customer Care on 2021/8/25
Thanks for the feedback! We look forward to your next stay with us!

10/10 Excellent

Sandra

Liked: Cleanliness, property conditions & facilities, room comfort
Good job guys
The place was very clean, and I am a housekeeper so that means a lot!
Stayed 3 nights in Jul 2021
Response from GM at Lake Tansi on 2021/8/8
Thank you for such a great rating and review. We hope to see you again very soon at Crown Resorts at Lake Tansi West.