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Reviews of Fairfield Inn & Suites by Marriott Crestview

2.5 out of 5
Fairfield Inn & Suites by Marriott Crestview
110 CROSSON STREET, Crestview, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 251 out of 341 reviews" "
Rating 8 - Good. 61 out of 341 reviews" "
Rating 6 - Okay. 10 out of 341 reviews" "
Rating 4 - Poor. 10 out of 341 reviews" "
Rating 2 - Terrible. 9 out of 341 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alieya

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room very quiet and affordable
Stayed 1 night in May 2024
Response from Amanda - GM on 2024/5/20
Good morning, Alieya!Thank you so much for sharing your wonderful feedback with us! We are thrilled to hear that you enjoyed your experience as our guest at Fairfield Inn & Suites by Marriott Crestview. Your satisfaction is our top priority, and knowing that we succeeded in making your stay enjoyable brings us great joy.If you have any additional feedback or suggestions you'd like to share, please don't hesitate to reach out. We're always eager to hear from our guests and continually strive to improve our services.Once again, thank you for choosing to stay with us. We truly appreciate your patronage and look forward to welcoming you back soon.Best wishes,Amanda Wells - General Manager

10/10 Excellent

Eddy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thos was a nice property
Stayed 3 nights in Feb 2024
Response from Amanda - GM on 2024/5/10
Hello Eddy,We are thrilled you enjoyed your stay at The Fairfield Inn & Suites by Marriott in Crestview, Florida. Our staff is dedicated to providing clean, comfortable rooms with fantastic amenities in an ideal location. Please do not hesitate to let us know if you would like to provide any additional feedback anytime. Thanks again for choosing our hotel and we hope to see you again soon. Have a great weekend! Amanda Wells - General Manager

10/10 Excellent

Heidi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stopped here after a long drive from Texas. We booked based on the Guest Experience and I’m glad we did. Property is clean, it looks relatively new. Staff were friendly. Room was spacious and so clean. Breakfast had some great options including frittatas and make your own waffle. Highly recommend
Stayed 1 night in May 2024
Response from Amanda - GM on 2024/5/6
Dear Heidi,Thanks for your wonderful compliments and a five-star rating as our valued guest at The Fairfield Inn & Suites in Crestview, Florida. We pride ourselves on offering fantastic service, amazing amenities, and a home away from home in our guest rooms. It is always great to be recognized and we appreciate your recommendation. We wish you all the best and thank you again for being our guests. Sincerely, Amanda Wells - General Manager

8/10 Good

Patrick, Crestview

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
I didn't receive service multiple days even when I asked for service. Manager made a note to housekeeping and I still didn't get service.
Stayed 10 nights in Mar 2024
Response from Amanda - GM on 2024/4/1
Hello Patrick,Thank you for choosing to stay with us and for sharing your thoughts and concerns.Ensuring our guests' comfort and satisfaction is our top priority, and I'm truly sorry to hear that you did not have a positive experience with our accommodations and service. Your feedback is invaluable to us, and our team will discuss your review and look for areas for improvement. If you have any further comments or suggestions, please get in touch with me directly. We truly appreciate your patronage and hope to have the pleasure of welcoming you back in the future.Kind regards,Amanda Wells - General Manager

10/10 Excellent

Marissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. The room was clean and maintained. Quiet and everything was up to date
Response from Amanda - GM on 2024/2/13
Dear Marissa,We appreciate the compliments and great rating and thank you for being our guest at The Fairfield Inn & Suites by Marriott in Crestview, Florida. Our staff will be thrilled to know that you enjoyed your stay and we hope you could take advantage of our many amazing amenities as well. Please let us know if you have any further feedback or suggestions that you would like to share. Thanks again, Amanda Wells - General Manager

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Amanda - GM on 2024/2/2
Hello Emily,Thank you for the amazing five-star rating as our valued guest at Fairfield Inn & Suites by Marriott in Crestview, Florida! Our team is thrilled to see you enjoyed your stay and we appreciate your fantastic recognition. We are looking forward to welcoming you back soon. Please feel free to let us know if you would like to share any feedback about your visit.Best wishes, Amanda Wells - General Manager

8/10 Good

Mari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s near shopping and places to eat
Stayed 3 nights in Jan 2024
Response from Amanda - GM on 2024/1/18
Thank you so much, Mari!Our team is grateful for your wonderful rating and feedback regarding your recent stay with us. We appreciate being recognized for providing clean, comfortable rooms, excellent amenities, great service, and an ideal location for all our guests. Thanks again for taking the time to leave a review and please do not hesitate to reach out to me with any additional feedback or suggestions. Our staff looks forward to welcoming you back to Fairfield Inn & Suites by Marriott in Crestview soon.Warm regards,Amanda Wells - General Manager

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Amanda - GM on 2024/1/14
Hello Clayton,Thanks for your wonderful five-star rating as our valued guest at The Fairfield Inn & Suites in Crestview, Florida. We pride ourselves on offering fantastic service, amazing amenities, and a home away from home in our guest rooms. It is always great to be recognized and we appreciate your recommendation. We wish you all the best and thank you again for being our guest. Sincerely, Amanda Wells - General Manager

8/10 Good

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Amanda - GM on 2024/1/10
Dear Ronald,The Fairfield Inn & Suites by Marriott Crestview Hotel Team is grateful for your high rating. We appreciate being recognized for providing comfort for all our guests. Our staff is thrilled to see you enjoyed your stay. Thanks again for being our guest and please let us know if you would like to share any feedback or suggestions to help us continue to provide a great experience for our guests.Thanks again.Amanda Wells- General Manager

10/10 Excellent

Kazi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Dec 2023
Response from Amanda - GM on 2024/1/8
Dear Kazi,We are thrilled you enjoyed your stay at The Fairfield Inn & Suites by Marriott in Crestview, Florida.Our staff is dedicated to providing clean, comfortable rooms with fantastic amenities in an ideal location. Please do not hesitate to let us know if you would like to provide any additional feedback anytime. Thanks again for choosing our hotel and we hope to see you again soon. Have a great year!Amanda Wells - General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Amanda - GM on 2024/1/3
We are thrilled you enjoyed your stay at The Fairfield Inn &Suites by Marriott in Crestview, Florida.Our staff is dedicated to providing clean, comfortable rooms with fantastic amenities in an ideal location. Please do not hesitate to let us know if you would like to provide any additional feedback anytime. Thanks again for choosing Fairfield Inn and we hope to see you again soon. Happy New Year!Amanda Wells - General Manager

10/10 Excellent

Brian Mc

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Amanda - GM on 2023/12/27
Dear Brian,It was so thoughtful of you to take the time to leave such a positive five-star rating! Thank you. Please do not hesitate to let us know if you would like to add any additional suggestions or feedback to best serve you the next time you stay at The Fairfield Inn and Suites by Marriott in Crestview, Florida.Kind regards and happy new year!Amanda Wells - General Manager

10/10 Excellent

Kimberly, Iola

Liked: Cleanliness, staff & service, property conditions & facilities
Super nice check in clerk!
Stayed 1 night in Dec 2023
Response from Amanda - GM on 2023/12/21
Thank you kindly, Kimberly, for taking time out of your day to reflect positively on your recent stay at The Fairfield Inn & Suites in Crestview, Florida. We take tremendous pride in providing our guests with friendly service, comfortable, clean rooms, and fantastic amenities. Please do not hesitate to let us know if we can assist you with anything in the future or if you would like to add any additional feedback. Thanks again for being our guest and we wish you and your family happy holidays!Amanda Wells - General Manager

10/10 Excellent

KRISTINE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was super friendly! Will definitely stay again!!
Stayed 1 night in Dec 2023
Response from Amanda - GM on 2023/12/19
Hello Kristine,Thank you for choosing The Fairfield Inn & Suites by Marriott in Crestview, Florida. We appreciate you taking the time to leave a 10 out of 10 rating. Our team is proud to offer comfortable rooms with fantastic amenities. We value your opinion and I welcome a conversation with you anytime to discuss any additional feedback you wish to share. Thank you again and we hope to see you back soon. Happy holidays! Sincerely, Amanda Wells - General Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location
Stayed 1 night in Dec 2023
Response from Amanda - GM on 2023/12/19
Dear Christopher,Thank you for the positive feedback. We appreciate you being our guest at The Fairfield Inn & Suites by Marriott in Crestview, Florida and I welcome any questions, suggestions, or additional feedback to ensure your experience next time is a good one. Please enjoy your holidays and thanks again for being our guest. Sincerely, Amanda Wells - General Manager

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic overnight stay
Rented two rooms for family of six. Loved the super clean/newish facility. Beds were comfy. Arrived after 10 pm and left around 10 am and both times we had friendly/helpful staff. Continental free breakfast was great, loved that apples and bagels were wrapped to ensure safety during this flu season.
Stayed 1 night in Dec 2023
Response from Amanda - GM on 2023/12/18
Good morning, Jennifer,Our staff will be thrilled to see you and your family enjoyed your experience at The Fairfield Inn & Suites by Marriott, ideally located in Crestview, Florida. We work hard to provide clean, comfortable rooms with amazing amenities. It is always great to be recognized and we appreciate the 10 out of 10 rating. Please let me know if you would like to share any additional feedback or suggestions. We look forward to seeing you again soon! Happy holidays! Amanda Wells - General Manager

10/10 Excellent

Breeann

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Amanda - GM on 2023/12/16
Dear Breeann,The Fairfield Inn & Suites by Marriott Crestview team is absolutely thrilled to see your wonderful review and five-star rating. It is always gratifying to know that our guests enjoyed their stay and were able to take advantage of our many fantastic amenities. Please do not hesitate to let us know if you would like to share any additional feedback. We hope to welcome you back soon. Kind regards,Amanda Wells - General Manager

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Amanda - GM on 2023/12/17
Dear Lisa,We are thrilled to see you enjoyed your stay at The Fairfield Inn & Suites by Marriott in Crestview, Florida. Our staff is passionate about providing clean, comfortable rooms with fantastic amenities in an ideal location. Please do not hesitate to let us know if you would like to provide any additional feedback anytime. Thanks again for choosing the Fairfield Inn and we hope to see you again soon.Happy holidays!Amanda Wells- General Manager

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Amanda - GM on 2023/12/14
Dear Shelby,The Fairfield Inn & Suites in Crestview Hotel Team is grateful for your wonderful 10 out of 10-star review. We appreciate being recognized for providing comfort for all our guests. Our staff is thrilled to see you enjoyed your stay. Thanks again for being our guest and please let us know if you would like to share any feedback or suggestions to help us continue to provide a great experience for our guests.Regards,Amanda Wells - General Manager

10/10 Excellent

Sandra

Stayed 2 nights in Dec 2023
Response from Amanda - GM on 2023/12/5
Dear SandraWe appreciate you taking the time to leave a 10 out of 10 rating for your recent experience as our valued guest at The Fairfield Inn in Crestview, Florida! Our team works hard to provide the best service along with fantastic amenities and a home away from home. Please feel free to let us know if you would like to share any additional feedback anytime. Thanks again for being our guest and we look forward to seeing you again soon. Best wishes,Amanda Wells - General Manager

10/10 Excellent

Chanitta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy & Cozy
From the groundskeeper to the housekeeper they do a marvelous job of keeping this hotel up to par. Check in was done with ease, the comfort you felt when you walk in was everything, all the way to the room, it was very spacious, cozy & comfortable. And then there was continental breakfast!! The only downfall with that is during my stay bacon & grits were only served 1 day but sausage & oatmeal were readily available. They did offer instant grits though. 24hrs coffee & tea is available as well. My overall stay was perfect & the front desk receptionist all of them were great!!!
Stayed 3 nights in Nov 2023
Response from Amanda - GM on 2023/12/5
Thanks for this positive feedback, Chanitta. We will certainly pass this along to the Fairfield Inn and Suites by Marriott Crestview Team and we appreciate you taking the time to leave such a high rating. Please feel free to contact me anytime with additional thoughts or suggestions. Thanks for being our guest and we look forward to seeing you again the next time you visit Crestview.Best regards,Amanda Wells - General Manager

8/10 Good

Vicky S.

Stayed 3 nights in Nov 2023
Response from Amanda - GM on 2023/12/17
Hello Vicky,The Fairfield Inn & Suites by Marriott Crestview Hotel Team is grateful for your high rating. We appreciate being recognized for providing comfort for all our guests. Our staff is thrilled to see you enjoyed your stay. Thanks again for being our guest and please let us know if you would like to share any feedback or suggestions to help us continue to provide a great experience for our guests.Happy holidays!Amanda Wells- General Manager

10/10 Excellent

Brandi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice, the bed was comfortable, and there were alot of breakfast choices available in the morning. Friendly helpful staff.
Stayed 2 nights in Oct 2023
Response from Amanda GM on 2023/11/1
Dear Brandi,We appreciate you taking the time to leave a five-star rating and your compliments on your recent experience as our valued guest at The Fairfield Inn in Crestview, Florida! Our team works hard to provide the best service along with fantastic amenities and a home away from home. Please let us know if you would like to share any additional feedback anytime. Thanks again for being our guest, and we look forward to seeing you again soon. Best wishes, Amanda Wells - General Manager

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our new "go to" hotel stop when traveling
Fairfield Inn & Suites is our new "go to" hotel stop when traveling. They have set the bar high. Always comfortable, clean and professional. The included free breakfast is a huge help when on the road.
Stayed 1 night in Oct 2023
Response from Amanda GM on 2023/10/31
Hello Jackie,Thanks so much for taking the time to reflect positively on your return visit with us at The Fairfield Inn & Suites by Marriott in Crestview, Florida. Our staff appreciates being recognized for providing all the comforts of home for our valued guests. We look forward to seeing you again the next time you are in the Crestview area. Kind regards, Amanda Wells - General Manager

2/10 Terrible

Gretchen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Amanda GM on 2023/11/1
Dear Gretchen,Thank you for taking the time to leave a rating for your recent stay. We certainly apologize for not meeting your expectations and would like to learn more. Our team takes tremendous pride in ensuring our guests enjoy their comfortable rooms, our outstanding amenities, and our fantastic location. Please feel free to contact me directly if you would like to discuss any feedback or suggestions. Thank you for choosing our hotel. I hope to speak with you soon.Kind regards, Amanda Wells - General Manager

10/10 Excellent

Gerald

Stayed 3 nights in Oct 2023
Response from Amanda GM on 2023/11/5
Hello Gerald! Thanks for the five-star rating on your recent experience at Fairfield Inn & Suites by Marriott in Crestview, Florida! We are all thrilled to know you enjoyed your stay and appreciate being recognized for providing friendly service and clean rooms. Please do not hesitate to let us know if you would like to provide any additional feedback anytime. We look forward to seeing you again soon. All the best, Amanda Wells - General Manager

6/10 Okay

Joyce

Disliked: Cleanliness
Stayed 4 nights in Oct 2023
Response from Amanda GM on 2023/10/16
Dear Joyce,Thank you for taking the time to leave a rating for your recent stay at The Fairfield Inn & Suites by Marriott in Crestview, Florida. Our team is passionate about providing comfortable rooms for our guests with great service and fantastic amenities. Please feel free to let us know if you have any suggestions or feedback to best serve you in the future.Thank you again for being our guest. Amanda Wells - General Manager

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Amanda GM on 2023/10/8
Hello Gary,Thank you for leaving the 10 out of 10 star rating for your recent stay at The Fairfield Inn & Suites by Marriott in Crestview, Florida. Our team takes great pride in providing comfortable rooms for our guests with friendly service and fantastic amenities. Please feel free to let us know if you have any suggestions or feedback to best serve you in the future.Have a wonderful fall season!Amanda Wells - General Manager

8/10 Good

Cathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here each time we visit family.
Stayed 1 night in Sep 2023
Response from Amanda GM on 2023/9/22
Hello Cathy, Thanks so much for taking time out of your day to reflect positively on your recent stay at The Fairfield Inn & Suites in Crestview, Florida. We take tremendous pride in providing our guests with comfortable, clean rooms and fantastic amenities. Please do not hesitate to let us know if we can assist you with anything in the future or if you would like to add any additional feedback. Thanks again for being our guest. Kind regards, Amanda Wells - General Manager

10/10 Excellent

Larry

Stayed 1 night in Sep 2023
Response from Amanda GM on 2023/9/16
Dear Larry,We appreciate the great rating and thank you for being our guest at The Fairfield Inn & Suites by Marriott in Crestview, Florida. Our staff will be thrilled to know that you enjoyed your stay and we hope you could take advantage of our many amazing amenities. Please let us know if you have any feedback or suggestions that you would like to share anytime.Thanks again, Amanda Wells - General Manager

10/10 Excellent

Lakshmi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good experience
Stayed 1 night in Aug 2023
Response from General Manager on 2023/8/31
Thank you so much, Lakshmi, for taking time out of your day to reflect positively on your recent stay at The Fairfield Inn & Suites by Marriott in Crestview, Florida. We take tremendous pride in providing our guests with comfortable, clean rooms and fantastic amenities. Please do not hesitate to let us know if we can assist you with anything in the future or if you would like to add any additional feedback. Thanks again for being our guest. Sincerely, The Fairfield Inn & Suites Team

10/10 Excellent

citlali

Stayed 1 night in Aug 2023
Response from General Manager on 2023/9/1
Dear Citlali,Thank you for taking the time to reflect positively on your recent stay at The Fairfield Inn & Suites by Marriott in Crestview, Florida. Our team is thrilled to see your high rating. We strive for perfection and welcome any additional feedback or suggestions for areas of improvement anytime. Please let us know if we can assist you in the future and we thank you again for choosing our hotel. Sincerely, The Fairfield Inn & Suites Staff

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crestviews best hotel
Had an excellent visit with family. The hotel is nice and clean and the customer service is Outstanding. We will definitely stay here again. The staff is very accommodating for whatever you need. Well Done team at Fairfield Inn in Crestview.
Stayed 4 nights in Aug 2023
Response from General Manager on 2023/8/22
Thank you so much, Christine! We are thrilled to see you enjoyed your room and had a wonderful visit as our guest at The Fairfield Inn & Suites by Marriott in Crestview, Florida. Our team strives for perfection, and it is always gratifying to receive praise. Please feel free to contact us anytime with additional feedback or suggestions. Thanks again for being our guest and we look forward to welcoming you back soon. Sincerely, The Fairfield Inn Team

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on 2023/8/15
Dear Michael,Thank you so much for leaving a 10 out of 10 rating for your recent stay at The Fairfield Inn & Suites in Crestview, Florida! Our team takes tremendous pride in ensuring our guests enjoy their comfortable rooms, our outstanding amenities, and our fantastic location. Please do not hesitate to let us know if you have any suggestions or would like to provide feedback anytime. We look forward to welcoming you back soon.The Fairfield Inn Crestview Team

10/10 Excellent

Tiffany

Very nice and clean
Stayed 2 nights in Aug 2023
Response from General Manager on 2023/8/11
Thank you, Tiffany! We are thrilled to see you enjoyed your room and our service as our guest at The Fairfield Inn & Suites in Crestview, Florida. Our team strives for perfection, and it is always gratifying to receive praise. Please feel free to contact me anytime with additional feedback or suggestions. Thanks again for being our guest.

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, and beautiful
Stayed 3 nights in Aug 2023
Response from General Manager on 2023/8/7
Thank you kind, Pauly, for taking time out of your day to reflect positively on your recent stay at The Fairfield Inn & Suites by Marriott in Crestview, Florida. We take tremendous pride in providing our guests with comfortable, clean rooms and fantastic amenities. Please do not hesitate to let us know if we can assist you with anything in the future or if you would like to add any additional feedback. Thanks again for being our guest.

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Aaron GM on 2023/7/27
Dear Harold,Thank you so much for taking the time to leave a five-star rating for your recent stay at The Fairfield Inn & Suites located in Crestview, Florida! Our team takes tremendous pride in ensuring our guests enjoy their comfortable rooms, our outstanding amenities, and our fantastic location. Please do not hesitate to let us know if you have any suggestions or would like to provide feedback anytime. We wish you a wonderful summer season and look forward to welcoming you back soon.With kind regards,Aaron Hinton- General Manager

8/10 Good

Kimberly

Stayed 2 nights in Jul 2023
Response from Aaron GM on 2023/7/19
Thank you so much, Kimberly, for leaving such a high rating for your recent stay at The Fairfield Inn in Crestview, Florida. We strive for perfection and want all our guests to enjoy comfort and convenience during their stay. Please feel free to reach out to me anytime with feedback or suggestions. We hope to see you soon and thank you again. Have a lovely rest of your summer!Sincerely,Aaron Hinton - General Manager

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean, easy to check in, great breakfast.
Stayed 1 night in Jul 2023
Response from Crestview Fairfield Guest Services on 2023/7/10
Dear Valued Guest, Thank you for taking the time to leave a review! We are glad you enjoyed your stay with us and hope to welcome you again. We appreciate your feedback. Have an awesome summer!

10/10 Excellent

Lisa, Sevierville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff members
Stayed 3 nights in Jul 2023
Response from Crestview Fairfield Front Desk on 2023/7/10
Dear Valued Guest,Thank you so much for staying with us and leaving feedback. We appreciate you taking the time to share your experiences. We hope to welcome you again! Have a safe and happy summer season!

8/10 Good

Barbra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access off I-10
Very comfortable beds, hot water, free parking and WiFi.
Stayed 1 night in Jun 2023
Response from Aaron GM on 2023/7/3
Thank you kindly, Barbra, for taking time out of your day to reflect positively on your recent stay at The Fairfield Inn & Suites in Crestview, Florida. We take tremendous pride in providing our guests with comfortable, clean rooms and fantastic amenities. Please do not hesitate to let us know if we can assist you with anything in the future or if you would like to add any additional feedback. Thanks again for being our guest. Kind regards,Aaron Hinton - General Manager

10/10 Excellent

Kathleen, Crestview

Liked: Cleanliness, staff & service
Smooth check in, friendly staff and beautiful hotel close to everything you need while passing thru on vacation.
Stayed 1 night in Jun 2023
Response from Aaron GM on 2023/7/1
Thank you kindly, Kathleen, for taking time out of your day to reflect positively on your recent stay at The Fairfield Inn & Suites by Marriott in Crestview, Florida. We take tremendous pride in providing our guests with comfortable, clean rooms and fantastic amenities. Please do not hesitate to let us know if we can assist you with anything in the future or if you would like to add any additional feedback. Thanks again for being our guest. Sincerely,Aaron Hinton -General Manager

10/10 Excellent

Glen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Upscale
Stayed 1 night in Jun 2023
Response from Aaron GM on 2023/6/13
Thanks so much, Glen, for the five-star rating and your compliments on your recent stay at The Fairfield Inn & Suites in Crestview, Florida! We appreciate you reflecting positively on your visit and welcome any additional feedback or suggestions to best serve you the next time you are in town. Thanks again for being our guest and we look forward to seeing you again soon. Sincerely,Aaron Hinton - General Manager

2/10 Terrible

jarvis

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
I went to check in the woman at night was very rude she made me pay for my room up front and I told her I wanted to use a gift card she said she don’t know how to do that n she wasn’t going to do that she had to swipe my card and she charged me more than what my rate was for my room I had money out of my account that I couldn’t even use for my vacation because she had it tied up when all I wanted to do was use a gift card the woman in the morning when checking out was very nice and charged my gift card and said sorry for the rude woman I had stayed here before so I knew they took gift cards and at breakfast they didn’t seem to want to refill any of the food u had to keep asking for things to get refilled and it wasn’t even close to being over other than that my stay was ok
Stayed 3 nights in Jun 2023
Response from Aaron GM on 2023/6/13
Dear Jarvis,Thank you for taking the time to leave your feedback on your recent stay. We certainly apologize for any unfavorable interaction with a team member and any inconvenience it may have caused as you checked into the hotel. I appreciate you bringing this to my attention, and I will review this with the team and look for areas of improvement. Please feel free to contact me directly if you would like to discuss any additional thoughts or suggestions. Thank you for choosing our hotel; we hope to see you again soon.Kind regards,Aaron Hinton - General Manager

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd time staying here. Will be back again
Stayed 1 night in Jun 2023
Response from Aaron GM on 2023/6/3
Hello Larry,Thanks so much for taking the time to reflect positively on your return visit with us at The Fairfield Inn & Suites by Marriott in Crestview, Florida. Our staff appreciates being recognized for providing all the comforts of home for our valued guests. We look forward to seeing you again the next time you are in the Crestview area. Kind regards,Aaron HintonGeneral Manager

8/10 Good

Qwen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Aaron GM on 2023/6/1
Thank you kindly, Qwen, for leaving such a high rating for your recent stay at The Fairfield Inn in Crestview, Florida. We strive for perfection and want all our guests to enjoy comfort and convenience during their stay. Please feel free to reach to me anytime with additional feedback or suggestions. We hope to see you soon and thank you again. Sincerely,Aaron HintonGeneral Manager

10/10 Excellent

Antony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Very welcoming, clean and quiet
Stayed 1 night in Apr 2023
Response from Aaron GM on 2023/5/28
Dear Antony,We appreciate you taking the time to leave a 10 out of 10 rating for your recent experience as our valued guest at The Fairfield Inn in Crestview, Florida! Our team works hard to provide the best service along with fantastic amenities and a home away from home. Please feel free to let us know if you would like to share any additional feedback anytime. Thanks again for being our guest and we look forward to seeing you again soon. Best wishes,Aaron HintonGeneral Manager

10/10 Excellent

bobby

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 2 nights in Apr 2023
Response from Crestview Fairfield Guest Services on 2023/4/25
Thank you for taking the time to review your stay with us. We appreciate the feedback and hope to welcome you again soon!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Crestview Fairfield Guest Services on 2023/4/25
Thank you for taking the time to review your stay with us. We appreciate the feedback and hope to welcome you again soon!

10/10 Excellent

Mary A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice!
Beautiful, clean, friendly staff,delicious breakfast!
Stayed 1 night in Mar 2023
Response from Crestview Fairfield Front Desk on 2023/3/25
Thank you for taking the time to leave a review. We are glad you enjoyed your stay and look forward to welcoming you again!